Guest reviews
Overall rating
7.4
Good
Based on 3,861 reviews
Cleanliness
7.9
Comfort
8.1
Pick-up/Drop-off
8.2
Value for money
7.6
Pros
"Staff was friendly and quick."
(in 3619 reviews)
"Car was clean and ready"
(in 893 reviews)
"It was a good experience"
(in 984 reviews)
Cons
"there were no cars available."
(in 457 reviews)
"Customer service is severely lacking."
(in 739 reviews)
"Worst rental experience ever"
(in 786 reviews)
Recent reviews
Traveller rating
10
3
1
0
2
Find reviews that mention:
customer service
pick up the car
car was clean
credit card
car available
easy drop
great car
friendly staff
wrong location
location was closed
rented the car
great service
quick and easy
great experience
great price
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9.2
Pros: Easy to pickup and return the car
Cons: The rental price was too high. I paid $290 for 4 hours of rental.
review from
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10.0
Pros: Very helpful especially Jayia at the front desk.
Cons: If your rating system worked.
review from
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10.0
Pros: The staff was very helpful especially Jayia at the desk. The vehicle was clean and ran well.
review from
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2.0
Car not available
Cons: After reserving a Hertz car from Kayak, when I called into the Hertz store, they said they didn't have any car for me. It was ridiculous.
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8.0
Pros: Comfortable size car for our purposes. We appreciated that there is a gas station directly across from Aspen airport entrance, allowing easy fill up before the car's return.
Cons: Had to reject the first car, because it smelled badly of cigarette smoke used by the prior driver. The car, which was advertised to us as a non-smoking car, was presented to us as our car to rent without regard for that prior usage by a smoker. The person who drived the car into the lot had to be aware of that fact, since she drived in it moments before handing over the key. We then had to wait for a replacement car. Since we picked up the car late at night, the delay wasn't helpful, and we were told to inspect the car in the morning and come back to the airport counter with pictures if we found any dings in the car? That was not a good option for us, but there were no issues with any damage to the car.
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10.0
Cons: Liked everything. Really exceptional service.
review from
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10.0
Drop Off
Pros: I liked how I was helped by Amanda Culver. She is well knowledgeable and knows what she is doing.
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10.0
Simple, friendly, easy rental
Pros: Headline says it all. Car was well-equipped and service was hassle-free. The location was at airport rather than off-site as indicated in online info, which was a pleasant surprise.
Cons: Zilch
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9.2
Leave the wear and tear on a car to them
Pros: I was happy with the car and the process was easy and the value was good.
review from
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8.0
Pros: Very easy, straight forward rental
review from
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6.4
Hertz different in locations
Pros: Car was there, Return was easy
Cons: Ordered a GPS on car but when I picked up the car there was none. Could not connect my bluetooth to car and all would of been, no doubt ok, had I had a person to help me from Hertz except there was no agent at the counter when the website said there should of been. Aspen, CO has unusual hours to start with.
review from
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10.0
Great customer service
Pros: The sales person was very knowledgeable and helpful
review from
Other suppliers in Aspen scored
Where can I find Hertz hire cars in Aspen?
233 Airport Rd Ste.h, Hertz car hire
Address
233 Airport Rd Ste.hHours
| Monday | 09:00 - 18:00 |
| Tuesday | 09:00 - 18:00 |
| Wednesday | 09:00 - 18:00 |
| Thursday | 09:00 - 18:00 |
| Friday | 09:00 - 18:00 |
| Saturday | 09:00 - 18:00 |
| Sunday | 09:00 - 18:00 |
Phone
+1 970 925 7368Top tips for hiring a car from Hertz in Aspen
- Economy car hires from Hertz in Aspen are around 47% cheaper than other car types, on average