Guest reviews
Overall rating
7.4
Good
Based on 3,850 reviews
Cleanliness
7.9
Comfort
8.1
Pickup/dropoff
8.1
Value for money
7.6
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Pros
"Very efficient an friendly staff"
(in 329 reviews)
"We had a great experience!"
(in 133 reviews)
"Car was clean and comfortable."
(in 975 reviews)
Cons
"Very very poor customer service."
(in 464 reviews)
"reserved car was not available"
(in 239 reviews)
"Bad information at pick up location."
(in 163 reviews)
Recent reviews
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customer service
pick up the car
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car was clean
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airport location
great car
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car was great
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location was closed
rented a car
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great experience
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2.0
Car not available
Cons: After reserving a Hertz car from Kayak, when I called into the Hertz store, they said they didn't have any car for me. It was ridiculous.
review from
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8.0
Pros: Comfortable size car for our purposes. We appreciated that there is a gas station directly across from Aspen airport entrance, allowing easy fill up before the car's return.
Cons: Had to reject the first car, because it smelled badly of cigarette smoke used by the prior driver. The car, which was advertised to us as a non-smoking car, was presented to us as our car to rent without regard for that prior usage by a smoker. The person who drived the car into the lot had to be aware of that fact, since she drived in it moments before handing over the key. We then had to wait for a replacement car. Since we picked up the car late at night, the delay wasn't helpful, and we were told to inspect the car in the morning and come back to the airport counter with pictures if we found any dings in the car? That was not a good option for us, but there were no issues with any damage to the car.
review from
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10.0
Cons: Liked everything. Really exceptional service.
review from
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10.0
Drop Off
Pros: I liked how I was helped by Amanda Culver. She is well knowledgeable and knows what she is doing.
review from
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10.0
Simple, friendly, easy rental
Pros: Headline says it all. Car was well-equipped and service was hassle-free. The location was at airport rather than off-site as indicated in online info, which was a pleasant surprise.
Cons: Zilch
review from
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9.2
Leave the wear and tear on a car to them
Pros: I was happy with the car and the process was easy and the value was good.
review from
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8.0
Pros: Very easy, straight forward rental
review from
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6.4
Hertz different in locations
Pros: Car was there, Return was easy
Cons: Ordered a GPS on car but when I picked up the car there was none. Could not connect my bluetooth to car and all would of been, no doubt ok, had I had a person to help me from Hertz except there was no agent at the counter when the website said there should of been. Aspen, CO has unusual hours to start with.
review from
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10.0
Great customer service
Pros: The sales person was very knowledgeable and helpful
review from
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10.0
Amazing service
Pros: I loved how fast and simple the service was. No one tried to push any additional services on me, and everyone was so kind. Customer service was great! Had help with my bags. I have never had such a great experience with a rental car company. Will definitely look to Hertz first. Also extremely pleased with the deal I got. Hertz by far has the best service.
Cons: No complaints.
review from
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10.0
Great
Pros: Everething
Cons: Nothing
review from
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2.0
Can't See
Pros: Nice car
Cons: After I started the 4 hour drive to Denver I discovered that there was no washer fluid, so I had major problems with visibility. When I returned the car in Denver and complained, Hertz told me I should have stopped and filled the washer fluid myself.
review from
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10.0
Cons: Liked everything. Really exceptional service.
review from
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10.0
Drop Off
Pros: I liked how I was helped by Amanda Culver. She is well knowledgeable and knows what she is doing.
review from
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10.0
Simple, friendly, easy rental
Pros: Headline says it all. Car was well-equipped and service was hassle-free. The location was at airport rather than off-site as indicated in online info, which was a pleasant surprise.
Cons: Zilch
review from
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9.2
Leave the wear and tear on a car to them
Pros: I was happy with the car and the process was easy and the value was good.
review from
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10.0
Great customer service
Pros: The sales person was very knowledgeable and helpful
review from
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10.0
Amazing service
Pros: I loved how fast and simple the service was. No one tried to push any additional services on me, and everyone was so kind. Customer service was great! Had help with my bags. I have never had such a great experience with a rental car company. Will definitely look to Hertz first. Also extremely pleased with the deal I got. Hertz by far has the best service.
Cons: No complaints.
review from
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10.0
Great
Pros: Everething
Cons: Nothing
review from
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8.0
Pros: Comfortable size car for our purposes. We appreciated that there is a gas station directly across from Aspen airport entrance, allowing easy fill up before the car's return.
Cons: Had to reject the first car, because it smelled badly of cigarette smoke used by the prior driver. The car, which was advertised to us as a non-smoking car, was presented to us as our car to rent without regard for that prior usage by a smoker. The person who drived the car into the lot had to be aware of that fact, since she drived in it moments before handing over the key. We then had to wait for a replacement car. Since we picked up the car late at night, the delay wasn't helpful, and we were told to inspect the car in the morning and come back to the airport counter with pictures if we found any dings in the car? That was not a good option for us, but there were no issues with any damage to the car.
review from
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8.0
Pros: Very easy, straight forward rental
review from
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2.0
Car not available
Cons: After reserving a Hertz car from Kayak, when I called into the Hertz store, they said they didn't have any car for me. It was ridiculous.
review from
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6.4
Hertz different in locations
Pros: Car was there, Return was easy
Cons: Ordered a GPS on car but when I picked up the car there was none. Could not connect my bluetooth to car and all would of been, no doubt ok, had I had a person to help me from Hertz except there was no agent at the counter when the website said there should of been. Aspen, CO has unusual hours to start with.
review from
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2.0
Can't See
Pros: Nice car
Cons: After I started the 4 hour drive to Denver I discovered that there was no washer fluid, so I had major problems with visibility. When I returned the car in Denver and complained, Hertz told me I should have stopped and filled the washer fluid myself.
review from
Other suppliers in Aspen scored
Where can I find Hertz hire cars in Aspen?
233 Airport Rd Ste.h, Hertz car hire
Address
233 Airport Rd Ste.hPhone
+1 970 925 7368FAQs about hiring a car from Hertz in Aspen
What is the most popular car hire from Hertz in Aspen?
Economy (Ford Fiesta or similar) is the most frequently booked car hire type from Hertz in Aspen.
How many car hire locations does Hertz have in Aspen?
Hertz has 1 car hire location in Aspen. Take a look at our Hertz hire location map to find the best car hires near you.
Does Hertz have a car hire location at the airport: Pitkin County Airport (ASE)?
Yes
Does Hertz offer shuttle or airport pick-up services from Pitkin County Airport (ASE)?
Yes