Reviews for Hertz in Barcelona
- All reviews 100%
23 Jun 2017
Cons: The reservation did not exist as far as Hertz knew but the charge was on my son's card. We ultimately rented from Sixt and had a good experience with them. When I initially gave a good rating I was thinking of the rental we actually got not this one - sorry!
9 Jun 2017
Always try to upsell (even when they don't have the car you reserved)
Pros: Good car. Clean.
Cons: They don't have the car class you reserved, so they try to give you the "choice" to pay more for the only car they have (& the one they would give you anyway). Really unethical. Comprehensive insurance would have doubled the daily price.
23 Apr 2017
Cons: The pick up process could have been better streamline. And directions to the lot where the car was parked could have been clearer.
11 Oct 2016
AFTER A MIX-UP EVERYTHING WENT FINE
Pros: Customer service was excellent
Cons: Our original rental was unacceptable however they made it right without argument.