Guest reviews
Overall rating
8.1
Excellent
Based on 43 reviews
Overall
8.0
Cleanliness
8.3
Comfort
8.3
Pickup/dropoff
7.9
Value for money
8.1
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Hertz car rental prices in Geneva
| Compact | £38/day |
| Intermediate | £41/day |
| Standard | £41/day |
| Full-size | £42/day |
| SUV | £46/day |
| Mini | £33/day |
Pros
"Very efficient an friendly staff"
"We had a great experience!"
"Car was clean and comfortable."
Cons
"Very very poor customer service."
"reserved car was not available"
"Bad information at pick up location."
Recent reviews
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Find reviews that mention:
customer service
pick up the car
car was clean
nice car
great service
pick up location
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2.0
Cons: The car was delivered on April 1, and the amount of 876 Swiss francs has been booked and the amount has not been unbooked yet.
review from
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6.8
Pros: Car was great
Cons: The person who gave me the car was extremely rude! I bought insurance for the car online when I booked, yet she repeatedly told me that I was unprotected and made me feel like I did not have adequate protection when I did. I also would have appreciated knowing a few things about the car that no one told me about.
review from
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5.6
Deteriorating customer service
Pros: No problems with car.
Cons: No windshield washer fluid, was a real problem driving in bad weather on the highway. I guess that's something I assumed would be there. Unfortunately, this is not the first time. Service not nearly as helpful as usual. In the past we have made an effort to rent from Hertz because of the extra effort they have made at this location. This time they made out the whole contract and we were about to sign when we noticed it was 300 € over our reservation price. Had to re-do. Price was already about 50% higher than what we usually pay at this location (Geneva airport, French sector) Also, we seemed to remember always getting snow tires in the winter as part of the standard package. Apparently not.
review from
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2.0
Cons: They gave us the wrong snow chains, which didn't fit the tires of the car. We had to call a very expensive cab to get us to the hotel from the foot of the mountain.
review from
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4.0
Very misleading rental process with Kayak and Hertz in Geneva
Pros: Rental price was ok for Geneva, got a good car (Mercedes A class)
Cons: The online rental process is completely misleading and full if miscommunication (on purpose?): The pick up location was on the French side of the airport, but until the last step of the booking process Kayak and Carrentals stated "Swiss side" Usually no vignette for Swiss highways is included on the French side, so you pay CHF 40 extra The car did not come with winter tires, not sure thst is legal
review from
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8.4
Cons: Hertz charged me currency conversion fees without asking first
review from
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3.2
It was a bad experience with Hertiz
Pros: It was clean
Cons: They took extra money more than we agreed on the site with the insurance despite of your offer price which made me cancel another reservation because I thought you were better price and offers .I had an accident I lost the key and they didn't give me a nother car or a Spair key for the car and they sent someone to pick up the car and left us in the rain with my children in the highway waiting for the Taxi for 2 hours. .It will be the last time I rent a car from Hertiz or with your site if you didn't solve the problem.
review from
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4.8
Pros: Car was clean
Cons: Service by hertz staff.
review from
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8.0
Cons: Drop off location at Geneva was somewhat confusing. Hertz office was located within car dealership, not easy to spot at first. Asked a few car dealership employees and they were unsure where Hertz was located.
review from
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2.0
Horrible service
Pros: I had to cancel my reservation and was bumped between priceline and hertz a total of 4 times. Each saying the other was responsible for cancelling. I still have not received a message confirming the cancellation and that I have not been charged. I know that this is an automated bank to receive feedback but here's hoping you care about your customers to investigate and respond.
review from
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2.0
It was a horrible experience
Pros: Nothing
Cons: Very poor customer service and did not help me when I needed it. Will Never rent from hertz again
review from
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10.0
Great Customer Service
Pros: Elodie was just amazing. Thank you so much for your excellent customer service
review from
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6.8
Pros: Car was great
Cons: The person who gave me the car was extremely rude! I bought insurance for the car online when I booked, yet she repeatedly told me that I was unprotected and made me feel like I did not have adequate protection when I did. I also would have appreciated knowing a few things about the car that no one told me about.
review from
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8.4
Cons: Hertz charged me currency conversion fees without asking first
review from
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8.0
Cons: Drop off location at Geneva was somewhat confusing. Hertz office was located within car dealership, not easy to spot at first. Asked a few car dealership employees and they were unsure where Hertz was located.
review from
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2.0
Cons: The car was delivered on April 1, and the amount of 876 Swiss francs has been booked and the amount has not been unbooked yet.
review from
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5.6
Deteriorating customer service
Pros: No problems with car.
Cons: No windshield washer fluid, was a real problem driving in bad weather on the highway. I guess that's something I assumed would be there. Unfortunately, this is not the first time. Service not nearly as helpful as usual. In the past we have made an effort to rent from Hertz because of the extra effort they have made at this location. This time they made out the whole contract and we were about to sign when we noticed it was 300 € over our reservation price. Had to re-do. Price was already about 50% higher than what we usually pay at this location (Geneva airport, French sector) Also, we seemed to remember always getting snow tires in the winter as part of the standard package. Apparently not.
review from
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2.0
Cons: They gave us the wrong snow chains, which didn't fit the tires of the car. We had to call a very expensive cab to get us to the hotel from the foot of the mountain.
review from
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4.0
Very misleading rental process with Kayak and Hertz in Geneva
Pros: Rental price was ok for Geneva, got a good car (Mercedes A class)
Cons: The online rental process is completely misleading and full if miscommunication (on purpose?): The pick up location was on the French side of the airport, but until the last step of the booking process Kayak and Carrentals stated "Swiss side" Usually no vignette for Swiss highways is included on the French side, so you pay CHF 40 extra The car did not come with winter tires, not sure thst is legal
review from
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3.2
It was a bad experience with Hertiz
Pros: It was clean
Cons: They took extra money more than we agreed on the site with the insurance despite of your offer price which made me cancel another reservation because I thought you were better price and offers .I had an accident I lost the key and they didn't give me a nother car or a Spair key for the car and they sent someone to pick up the car and left us in the rain with my children in the highway waiting for the Taxi for 2 hours. .It will be the last time I rent a car from Hertiz or with your site if you didn't solve the problem.
review from
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4.8
Pros: Car was clean
Cons: Service by hertz staff.
review from
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2.0
Horrible service
Pros: I had to cancel my reservation and was bumped between priceline and hertz a total of 4 times. Each saying the other was responsible for cancelling. I still have not received a message confirming the cancellation and that I have not been charged. I know that this is an automated bank to receive feedback but here's hoping you care about your customers to investigate and respond.
review from
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2.0
It was a horrible experience
Pros: Nothing
Cons: Very poor customer service and did not help me when I needed it. Will Never rent from hertz again
review from
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Where can I find Hertz hire cars in Geneva?
60 Rue De Berne, Hertz car hire
