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5.2
Cons:You flat out or misrepresent on the reservation and email . The actual car class is different when you arrive.Reviewed 29 Jul 2019
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10.0
Easy and AffordablePros:I really liked that there was not an extra fee for dropping off in another location. A lot of places do this, but I found this deal through kayak and it was great for our budget.Cons:The lady who assisted me in picking up my car did not know that I already purchased insurance so she tried to sell me insurance again. If a person wasn't paying attention, they would have bought insurance twice.Reviewed 23 Oct 2018
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10.0
PerfectionPros:The service was excellent. The car was excellent.Reviewed 28 Oct 2017
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4.0
Customer servicePros:I got a pretty decent rate.Cons:The customer service is terrible, in that the counter is not sufficiently staffed. Once you get to an agent, it goes smoothly.Reviewed 24 Apr 2017
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9.6
Cons:Reserved car wasn't immediately available, but was made available quicklyReviewed 19 Apr 2017
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9.2
Great deal but watch out for subtle upgrade at counterPros:Got a suburban for a great price, car was clean and almost Brand new. Shuttles ran about every 5-10 minutes to not much waiting.Cons:the rental was for "Tahoe or similar". At the counter I was asked If we wanted the Tahoe or a similar sized Infinity. She really sold The infinity but never mentioned it was actually an upgrade to a premium vehicle. Had i not noticed The upcharge on our paperwork when she printed it we would have been charged more than twice Our reservation priceReviewed 16 Apr 2017
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8.4
Cons:Bad wipers second driver fees way too much, especially when considering having a second driver is a safeta issueReviewed 6 Apr 2017
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10.0
Fantastic rentalPros:Love Hertz service and their priceReviewed 19 Mar 2017
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10.0
One small problemPros:Just about everything, plus KAYAK saved me about 33% of what Hertz wouldve charged.Cons:I absolutely hated the push button start (Too many times where I have to jump out of the car, either with the "key" in my pocket and the car honks at me or I leave rhe key inside the vehicle (unsafe). Case in point: on one occasion, I drove about 60 miles with the key literally on the hood of the car (inside where the windshield wipers are). Not a KAYAK issue, but a manufacturer issue. An issue nonetheless.Reviewed 16 Mar 2017
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8.0
Hertz tried to charge me for Taxes.Cons:Hertz tried to charge me for the taxes for the rental even though I already paid for them through you. What a pain.Reviewed 14 Mar 2017
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10.0
Quick and cleanPros:Quick pick up and return Car was already set up and ready They take good care of the vehicles and it was spotlessCons:Not a thingReviewed 9 Mar 2017
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2.0
I was told im not allowed to rebt SUVCons:I was told I wasn't allowed to rent the SUV from the hobby location. They said I needed a boarding pass to rent the SUV from that location. I then asked if they would have a SUV at any other location in Houston, they told me no . They only have SUVs at the hobby location and they will refund my money in 7-9 days. I went to a different car rental. Very unpleasant experience. That was my very first time renting a vehicle, and I will never use hertz again.Reviewed 6 Mar 2017
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