Guest reviews
Overall rating
7.4
Good
Based on 3,914 reviews
Cleanliness
8.9
Comfort
8.7
Pick-up/Drop-off
8.1
Value for money
7.9
Pros
"Friendly & efficient customer service."
(in 713 reviews)
"Friendly staff and great rates."
(in 2139 reviews)
"Great car and great people"
(in 6921 reviews)
Cons
"Customer service was great ."
(in 713 reviews)
"Terrible location, terrible customer service."
(in 677 reviews)
"Showed up, no cars available."
(in 361 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
credit card
car was clean
pick up and drop
car available
drop the car
airport location
great car
picked up the car
car was great
great service
location was closed
rented a car
friendly staff
great experience
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5.6
Pros: At pick up, the receptionist requested more money than specified on my reservation.
Cons: I should have paid the amount on my reservation.
review from
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9.2
Pros: Pleasant employees and gave us a great car. So quick and easy at Quebec City Airport.
Cons: Although I booked on a Canadian website, and went to a Canadian place the booking ended up being in American dollars which made it not really a deal.
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2.0
Cons: Charged 50 percent more at the airport
review from
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8.0
Pros: The car was perfect. We did not expect so much comfort and a quality car like that.
Cons: The staff was bad. I mean, she was really bad. She did not want to help up at all and the answers came with a bad mood and even putting some kind of terror since we chose not to take insurance. Also, I'm worried about the $210 that was temporaly charged in my credit card and it was not cancelled yet
review from
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9.6
Pros: Everything was great, friendly staff, great car. and zero issues.
Cons: Drop off procedure was not clear. To be fair its airport set up and not Hert's policy. After hours drop off was not clear, but we figure it out.
review from
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10.0
Cons: We could have been told extra features we didn't see we had such as the GPS which we didn't recognize for three days.
review from
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7.6
Pros: Staff and car were great. Easy pick up and drop off.
Cons: I don’t like paying a small amount online and then getting hit for $150 at the check out counter. Hidden fees never appreciated.
review from
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10.0
Pros: Very friendly and helpful staff
review from
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9.6
Pros: Good price. Contract ready upon arrival.
Cons: Check in could be faster.
review from
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9.2
Pros: Dropping of the car can sometimes be complicated, as the garage is always fool. However the staff always try to be as helpful as possible, so never had too many problems
review from
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8.8
Pros: Staff were great and fairly efficient at processing everything and getting me on my way without much delay. Car was as expected, no issues.
Cons: Not much to suggest for improvement. The entry and exit to the garage where the cars are kept is a bit tight, but I'm not sure how easy that would be to improve, it's just a feature of the downtown space.
review from
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10.0
Pros: Très bon service, très sympathique :)
review from
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9.2
Pros: Pleasant employees and gave us a great car. So quick and easy at Quebec City Airport.
Cons: Although I booked on a Canadian website, and went to a Canadian place the booking ended up being in American dollars which made it not really a deal.
review from
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9.6
Pros: Everything was great, friendly staff, great car. and zero issues.
Cons: Drop off procedure was not clear. To be fair its airport set up and not Hert's policy. After hours drop off was not clear, but we figure it out.
review from
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10.0
Cons: We could have been told extra features we didn't see we had such as the GPS which we didn't recognize for three days.
review from
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10.0
Pros: Very friendly and helpful staff
review from
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9.6
Pros: Good price. Contract ready upon arrival.
Cons: Check in could be faster.
review from
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9.2
Pros: Dropping of the car can sometimes be complicated, as the garage is always fool. However the staff always try to be as helpful as possible, so never had too many problems
review from
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8.8
Pros: Staff were great and fairly efficient at processing everything and getting me on my way without much delay. Car was as expected, no issues.
Cons: Not much to suggest for improvement. The entry and exit to the garage where the cars are kept is a bit tight, but I'm not sure how easy that would be to improve, it's just a feature of the downtown space.
review from
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10.0
Pros: Très bon service, très sympathique :)
review from
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8.0
Pros: The car was perfect. We did not expect so much comfort and a quality car like that.
Cons: The staff was bad. I mean, she was really bad. She did not want to help up at all and the answers came with a bad mood and even putting some kind of terror since we chose not to take insurance. Also, I'm worried about the $210 that was temporaly charged in my credit card and it was not cancelled yet
review from
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7.6
Pros: Staff and car were great. Easy pick up and drop off.
Cons: I don’t like paying a small amount online and then getting hit for $150 at the check out counter. Hidden fees never appreciated.
review from
Other suppliers in Québec City scored
Where can I find Hertz hire cars in Québec City?
44 Cote Du Palais, Hertz car hire
Address
44 Cote Du PalaisHours
| Monday | 07:00 - 18:00 |
| Tuesday | 07:00 - 18:00 |
| Wednesday | 07:00 - 18:00 |
| Thursday | 07:00 - 18:00 |
| Friday | 07:00 - 18:00 |
| Saturday | 08:00 - 17:00 |
| Sunday | 08:00 - 17:00 |
Phone
+1 418 694 1224Top tips for hiring a car from Hertz in Québec City
- Compact car hires from Hertz in Québec City are around 60% cheaper than other car types, on average
FAQs about hiring a car from Hertz in Québec City
What is the most popular car hire from Hertz in Québec City?
Economy (Chevrolet Spark or similar) is the most frequently booked car hire type from Hertz in Québec City.
How many car hire locations does Hertz have in Québec City?
Hertz has 2 car hire locations in Québec City. Take a look at our Hertz hire location map to find the best car hires near you.
Does Hertz have a car hire location at the airport: Quebec airport (YQB)?
Yes
Does Hertz offer shuttle or airport pick-up services from Quebec airport (YQB)?
Yes
