Find reviews that mention:
2.0
Pros:Never got the rental! Hertz claims that kayak made the reservation without checking with them and there was no cars available. Never will use kayak again, horrible experience!Cons:Actually have a car available!Reviewed 21 May 2021
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6.0
Cons:Your pricesReviewed 26 Apr 2021
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10.0
Cons:Everything was good and professionalReviewed 24 Jan 2020
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10.0
Pros:They were very friendly and even came out to where we were staying to replace a key for us that was not working. Very convenient to pick and drop off the vehicle right at the airport.Cons:n/aReviewed 13 Dec 2019
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7.2
Pros:Jeep was niceCons:Guy didn’t open the counter until 12 min after open and my car wasn’t even there until 25 min after the reservation startedReviewed 14 Sep 2019
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10.0
Cons:NothingReviewed 13 Jul 2019
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8.0
Cons:Vehicle was not completely clean.Reviewed 7 Jul 2019
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10.0
Pros:Pick-up and drop-off were both easy and quick. The car was spotless and in excellent condition.Cons:The rental office was outside the terminal and across the street, but still convenient and easy to find.Reviewed 22 May 2019
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10.0
Pros:Staff was great and friendly, car was clean and very well maintained. Easy pick up and drop offCons:A in-car GPS would have helped a little more but thank technology for smart phone wasnt a deal breakerReviewed 11 Feb 2019
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10.0
Convertible rentalPros:Ad said A3 cabriolet or similar. Got a Ford Mustand convertible. Worked just fine. Easy pick up and drop off at the terminal.Cons:Didn’t have built in GPS in the car. Should be standard feature for the price.Reviewed 18 Mar 2018
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6.0
Great car, atrocious, useless, rude, scaremongering staffPros:Supplied with an awesome Jeep Renegade, in good condition. Fuel was super cheap, rental was very reasonable too, without all the (luckily optional) add ons that cost more than renting the car! Pretty clean too, and we got to collect our car 30 mins early.Cons:Horrible woman at check in /pick up. She started off nice but then when she realised we weren't going to pay $500 for 4 different types of insurance to cover the car, she went completely psycho on us, screaming, "my car is worth $25,000, who's going to cover the cost if it gets stolen?!" freaking us out and trying to scare us into spending x4 of what we paid to rent the car. She then tried to sell us fuel and additional driver charges, again as expensive as renting the car. No thanks lady! We took our chances and surprise surprise, we were fine! She made life so difficult and was unhelpful, mean and succeeded in worrying us about the crime levels in PR. When checking the car, we had to tell another employee to mark the obvious damaged underbelly of the Jeep which was hanging down almost touching the road. Finally, when refueling before returning the car, the fuel cap didn't open. We tried for 10 mins, watching you tube videos, checking the car manual and still couldn't get it open. Tried calling Hertz San Juan Airport and surprise surprise no one answered on 3 different extension lines, what if there was an emergency?! Useless. It was a Monday afternoon, 3pm. No excuse. We eventually pried the cap open with a credit card. Terrible.Reviewed 3 Feb 2018
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10.0
Pros:EverythingCons:NothingReviewed 31 Jan 2018
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