10.0
Good people, lower ratesReviewed 27 Jul 2026
review from![kayak]()
2.0
Hertz said they were overbooked and didn’t provide the car. When I asked about cancellation, they said not to worry, I won’t be charged. Now I have been charged on my card.Reviewed 25 Jul 2026
review from![kayak]()
2.0
My experience was not good. Despite calling the afternoon of my pickup date to confirm that my car would be held and ready for pickup, when I arrived in Sarasota, there was not even an agent at the desk. Then when I finally was able to work with an agent, they did not have the car I rented. They had the option of a huge truck or a tiny car. This was not conducive to the activities of our trip, but I didn’t have the option of waiting or coming back a different day. Thankfully at least I got a car as there were over 10 people behind me and there were only 2 cars left to rent so other people didn’t even get a car. But because I got a huge truck the expense of gas was outrageous and parking was impossible.Reviewed 24 Jul 2026
review from![kayak]()
4.0
I booked a hybrid car. They gave me an suv saying it was an upgrade. It’s not an upgrade when you want a hybrid. It’s a downgrade. I probably spent an extra $50 on gas. Going to reach out to Hertz corporate about it.Reviewed 24 Jul 2026
review from![kayak]()
10.0
Our flight was cancelled, yet we were able to book a car within minutes to drive home. It was a life saver!Reviewed 23 Jul 2026
review from![kayak]()
2.0
Pick up was horrible, I waited in line for 2 hrs to pick up a reservation I made weeks prior. Unfortunately, they did not have the.vehicle I wanted. Overall pick up experience was horrible.Reviewed 23 Jul 2026
review from![kayak]()
2.0
The vehicle was perfect. What wasn’t perfect was the additional $45 of airport fees that Kayak failed to include on the original quote that I had accepted. So pissed about this.Reviewed 23 Jul 2026
review from![kayak]()
8.0
A speedier check in would be nice. The ability for things to be digitized at the check in desk would improve the flow. I stood in line saying now this is a job that AI could and should take over for efficiency reasons immediately.Reviewed 23 Jul 2026
review from![kayak]()
2.0
They had no car for me. The agent was very rude. Terrible experience.Reviewed 22 Jul 2026
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10.0
It was great truck satisfying my needsReviewed 22 Jul 2026
review from![kayak]()
2.0
FYI, Hertz called and said No vehicles available at this location and could not help me. They said call and ask to transfer reservation to the airport and we did and but they wanted to charge us five times the amount of our original reservation and we would also have to pay $60 to get an Uber to the airport when the Hertz location we selected was just a couple of blocks away. Ridiculous bad customer service and I will Never use Hertz Rental Car again.Reviewed 22 Jul 2026
review from![kayak]()
10.0
Erry thing was good the man at the rental desk helpet me a lot service was excelentReviewed 22 Jul 2026
review from![kayak]()
