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Staff were absolutely wonderful. We even had a bellman refuse a tip and a staff member on break offer to help us. Magnificent and gorgeous property in the heart of everything. This is a very large property with several buildings and can get crowded. It is rather easy to get lost also. Attentive staff and service more than makes up for that. It is a large property with several buildings so it can sometimes feel like a factory. It is also easy to get lost. However top-notch staff make the difference. We did have a misunderstanding about what kind of breakfast we got for a prepaid fee and where it was located. We were told we should get a full breakfast. Vouchers said continental breakfast in one building - staff told us to go to a different restaurant (mistake). Again, staff made everything ok.
I liked that the location is close to the water Much needed room renovations are required in addition to better cleanliness. Parking in the hotel which is required if you have a car is way over priced and even more than the price to rent the actual car. Another resort fee is added at the end which covers items such as yoga and do not apply to everyone is applied. Fine a different hotel that would be your best bet
The inclusion of the mandatory and deceptive "resort fee" tainted my entire experience at the Hilton Hawaiian Village. The "resort" amenities offered no additional value to me yet were not optional. What's more, the one "resort" amenity that I did use, wireless Internet, was terrible and unusable; just loading Gmail timed out continuously. I ended up using my phone as a hotspot because it had better throughput. The charge for parking was yet another bait-and-switch and was not included as it is in other hotel's resort fees. As a matter of principle I will not recommend this hotel to others nor stay there myself if Hilton continues this deceptive practice.
In a pinch because of an ice storm, we had to find a room before our reservation at the Hale Koa started. Hilton was close, so we picked this hotel. So expensive. Perk was we could walk to our hotel the next day. Room was lack luster for a $300 room. And that's all we had really. Super busy and hard to navigate with luggage with all the people swarming around. Waste of money. Breakfast buffet is good but so expensive, and another $35 charge at check out for what? We only stayed one night, and that was one night too long.
Too crowded for the fireworks! The waiting area in the spa in the Kalia tower was dirty.
It's on the beach Too expensive
Hotel staff, bars, main pool, being right on the beach. I had requested Diamond Head view with the package I bought, and found that I wouldn't get that on arrival BUT the guy that checked us in did find one albeit on a much lower floor but still fantastic view and that made my 50th birthday very special. Drink pricing different in different bars! The resort fee baffles me, no idea what that is actually for. Staff were great and the Pronto Pickle was a life saver after a very full day of sightseeing and touring! Great staff in there too, and we could take hot food to the room with a couple of drinks from the ABC! :o) sitting on the balcony watching the sun go down. Nothing better. Check in seems an incredibly slow process and there's little point to the 2 lines for HH members. However, the staff do not let you leave the check in without ensuring you have every bit of information you could want. All very patient staff. Pricey hotel, resort fees, and parking fees, and beer! However, the cost of cocktails were a welcome surprise! The pools are all in the shade by 5pm, which is such a shame.
Loved it was walking distance to a lot of things. Liked the resort feel. Romantic and family beach. Nice walks on waterfront. So crowded it's hard to get around in car.. Person kept knocking on the wall when we would have tv on past ten( I didn't feel it was up very high since no one could talk and hear tv at same time). Very expensive hotel. But again,you must pay to be on waterfront. Sand was odd on resort by water like it was poured to make a actual beach there.
Alyssa was very helpful in helping us to switch our rooms and we do appreciate her very much. We started off on the wrong foot from the moment we arrived, having to wait over and hour to check in. Yes it was the weekend of the marathon and we understand that but, for the first 45 minutes they had only 3 people checking in the regular guest and only 3 checking in the Hilton elite. After they put another 3 on each side the line moved much quicker. On top of this we had booked a king bed but when we go to the room it was 2 queens and by this time we didn't want to go back to the front desk and wait even longer. They did end up moving us for our second night, but it's still frustrating when you have to move in the middle of your trip. On top of this the beds aren't what i would expect when i'm paying $375 a night..super hard and could almost feel the spring in one of them....needless to say we won't be wasting our money next time we visit Oahu.
Wonderful relaxing atmosphere! Nice walking path along the beach, good variety of restaurants, beautiful views & grounds, staff was very nice Main pool is dated, looks 1970s, MAIN COMPLAINT: NO Room Service. What major hotel resort has no room service? I was disappointed. food is pricey. Go to a market & get waters, fruit snacks etc. & save $
Fireworks show. Location on the beach. Access to 4 lovely pools. Array of shops and restaurants. Dated rooms. Decrepit walls/paint fixtures. Missing furniture in my room? Elevators really old.
Breakfast buffet is a little poor considering its cost $30 per person
The reviews I've read did not do it sufficient justice.... This Impeccable, immaculate, unique facility with it's extremely extraordinary, phenomenal hosting was superb. I recommend this place to every and any one who wants quality....7 stars and two thumbs up :I)
Aloha, We stayed at the Halekulani for a week in January 2009. The service was consistently excellent. Wait staff, bell boys, concierge, maids, room service - every single employee we encountered went way above and beyond to make sure our needs were met, and then some. That said, the hotel rooms and furnishings were something of a disappointment. The decor seemed tired and worn, and even the mid-range rooms were small. On the whole, the hotel interior seemed to have seen better days, and would not compare favorably to hotels on the mainland at less than half the price. Still, the service and the food made up for that deficiency, so we still felt like we got our money's worth. We would absolutely return to the Halekulani, were we to visit Oahu again. However, our next visit to Hawaii will probably be to one of the other islands, simply because the town and its architecture, like the Halekulani's interior, seem to hold on to their glory days of the 60's and 70's, maybe through inerti...
We stayed for 7 night's this Aug 2009 it was one of the best places we have stayed at .The service is top notch and the people really care about your satisfaction while your there. The buffet in the morning is a can't miss great food and service. We are already planing our return trip in the very near future. We also booked a privite island tour while we were there through the hotel and it was fantastic . We went to places you would not normally see through a regular circle island tour this is one I would recommened to everyone if you can afford it!! Anthony was our driver and he shared the island culture and some hidden places on the island it was great we were out for over 6 hour's and saw the entire island. Be prepaired it is expensive but if you want the best you have to pay for it. Enjoy!!
A beautiful hotel situated right on the ocean. The views of the water and Diamond Head are fantastic, and the proximity to restaurants, shops and other things to do is terrific. If you just want to lounge by the pool, the chairs are very comfortable and the staff incredibly helpful. The service overall is simply out of this world. They can help with any kind of arrangement, from rental cars to running and hiking options. The rooms are beautiful and sitting out on the patio was a great way to end the day. We absolutely loved our stay in paradise!
Beautiful hotel, excellent location. Would definitely recommend Halekulani for luxury and vip service.
the staff know us by our last names and they are very friendly and professional. Ture aloha spirit. When I asked for hot water the first day, the second day they gave me an electric pot so that I can hot water anytime. Excellent in attending to details and very sensitive to guess' needs. It's pricy, but you will feel like a king staying there. Excellent location but not noisy. The room is spacious and the amenities are top of the class. I even ran into a few movie stars there.
We can only say wonderful things about the Halakulani Hotel. It is beautiful: from the rooms to the gardens, to the wall-less reception desk, and common areas. The food in the restaurant, The House Without A Key, and room service were superb. From our room it appeared the waves were breaking under the hotel. What a georgeous optical illusion. But...the best part was the people and the service they provided. We were always greeted warmly and our name was always used. Every question was answered. For example, we admired a flower in the garden and asked what was its name at the concierge desk. Flora is certainly not their specialty and they appologized for their ignorance. About an hour later we receive a knock on our door and the anser was delivered in a folder with a 10 page print out on the flower in question. We loved the little gift left for us each night after room service turned down or bed and the welcoming gift when we arrived of the chocolates and fresh fruit. I hav...
We stayed from Friday to Monday and it was the perfect setting for relaxing and being treated well. We spent most of our time on the lanai so that we could soak up the Diamond Head and ocean view. The nightly music at House Without A Key was audible from there as well. We love everything about Halekulani!!!
Great to get away from it all and have the satisfaction of beingm taken care of at all times, moose mcgilicuddy's is a great palse to relax of lewers St.
This is an amazing hotel. Georgeous, and classical all at the same time. If you can't afford to stay there, at least stop by and have a cocktail at sunset!
From the moment I checked in, I received excellent service. Richard was the gentlemen who checked me in, offered top-notch service, gave me a wonderful room, made me feel valued for being an Elite Marriott Rewards member, thoroughly explained the Resort Fee and Package. I enjoyed my time there and wish I was there longer. They did charge me for valet parking when I only used guest parking. I had to get that corrected.
Terrific location, terrific service
The location is acceptable and very close to the beach. Depending on where your room is located you might be impacted by the pool activity and noise. I didn't like the fact that you get a room rate online, but when you arrive there are extra fees (Resort Fee $30.00 a day, and if you valet park a vehicle, it is $37.00 a day). The fees are not necessarily hidden, they are just not posted on the daily rate schedule. You find out when you are checking in. I have stayed in Honolulu many times and these fees are normal for most of the hotels. Hence, it would be better to show all of the rates and fees that are associated with your stay, so that you can make an intelligent choice in your selection of a hotel,
Close to beach and multiple shops and dining. Rooms could use microwave
I liked that it was in the center of all the action and right by the beach
The hotel is great. It is clean with a friendly staff and located very conveniently. My only complaint and my warning for folks booking here would be that the price is definitely not what you see. I booked my rooms on Kayak and paid in full at booking. When I got to the hotel I was told that there was a $30/ day + tax charge for staying in the hotel. To self park in the hotel parking garage is $35/day or you can valet park for $37/day. The additional $65+/day adds up quickly. Just a heads up. Otherwise the hotel was lovely.
Location, Bar and restaurants, hotel layout. Parking and resort fee add over $60/day.
I enjoyed checking out of this hotel and telling them how I felt about our stay I liked none of this experience
Nice location and only steps to beach!! Lots of activities and shops. Bathroom was not properly cleaned on arrival. :(
Closeness to the beach When we arrived to our room, the city view was a view of the parking garage, actual a parked car was about 3 feet from our window. It was NOT a city view which I booked. When we called the front desk, we were advised they were completely booked and had no rooms available elsewhere. (We looked online and it did indicate there were rooms available for the night in a better location.) We were told we would be upgraded to a partial ocean view, but not until the next night. Also, there is an additional $30 charge per night for staying at that location, we were not advised of that until we were checking in. We also had to pay an additional $47 per day for valet parking which we also were not advised of until we checked in. The rooms are run down and carpets are old. In the high traffic areas the carpet had creases in spots, enough to cause us to trip. We had a negative encounter with one of your valets, we lost the valet ticket that was on the key, when we returned, they made a big deal of it, told us that we should have kept it on the key ring. Not good customer service especially after charging $47 per day!!!. This is a Marriott Resort and we booked it because of the name and our expectations were not even remotely met... Marriott should evaluate this location, both the desperate need of renovation and some of the customer service. If it's not going to be renovated soon, then charging appropriate hotel/motel rates and advertise appropriately.
The dolphin experience! Shopping! Need more buses to shops
Great hotel when traveling with kids. I could eat breakfast and keep an eye on them as they were making sand castles. No beach on Waikiki would be this safe for kids as they're too crowded. The mattress was just awful!
The staff and growns are amazing The dolidpin and turtle tanks, way to small for them to live
It was an amazing holiday, the staff were so friendly & welcoming. The room well laid out & everything extemely comfortable. The restaurants we tried were exceptional.
Kahala is located close enough to the city action yet far enough away where it's remote. Though the pool area was relatively small, it was never crowed. The dolphin lagoon and sea turtle exhibit was quite amazing. Beach was also gorgeous and calm. No complaints about the Kahala. Would definitely visit again. Wish there was good snorkeling right around there but that's asking for too much!!
Perfect facility for people who do not want to stay in Waikiki
No doubt, the best place to stay around the Diamond Head; dolphins living just next to the swimming pool being one of the unique "staffs" of the stay.
Private beach means it is never overcrowded. Friendly, professional staff. Dolphin Lagoon a must experience for kids. Big, comfortable room with comfortable bed, nice bath amenities. All toilets have a bidet, which is a nice surprise. Beautiful grounds and atmosphere. Above average humidity for this time of year. We were told it was due to the El Nino from winter. Small pool (and number of chaise lounges) that can get crowded quickly. Food from the Seaside Grill and Plumeria is overpriced and okay, at best. Drinks overpriced, but tastes great.
It has pretty nice view and close to beach. I booked the room which has king bed and ocean view. But when I visited hotel there was no room of right that. I heard that my wife and I gotta stay 2 single bed inspite of we were in honey-moon. Staff in hotel told me "We do NOT guarantee the room type whatever I booked the room via Kayak." I claimed 3 times but nothing changed. Finally we spent more money($25 per night) to upgrade king-bed room. I wanna say u guys going to stay this hotel "They do NOT guarantee the room type."
King size bed, quiet/clean room, n location perfect walking distance yo beach n shops
I liked the fact that the view for the room we had was pretty comforting. We were able to see the ocean and close to the other shops. It was walking distance from many restaurants and overall me and my other half had a great time. I didn't like the fact that there wasn't a microwave. However there was an alternative to make hot water using their coffee/tea machine. But that's minor compared to some other hotels we've been in.
I liked everything. The room was beautiful, the view was spatscular and the staff was always friendly. I did not plan on all the hotel and parking fees and the front desk was able to work with me by signing me up for the club membership and giving me a military discount. I will deffeintly be coming back and reffering everyone to this Hyatt!
The bathroom had a bidet! Noise, overpriced, busy, the shops on site staffing was unfriendly, too service food was horrible and they only serve till pm
Nice and clean modern bathroom Beds were just awful and uncomfortable... Spa was not a high value experience
We liked the location on Kalakaua Ave. across from Waikiki beach and walking distance to restaurants, shops and entertainment. The pool is small for the size of the resort but we had the beach so we made it work for ourselves.
Everything That we had to leave so soon haha
I loved it all. Room was comfortable. Great location. Beautiful hotel.
The location and retention of the old architectural features in the lobby. The rooms were average at best for a Westin. Everything was a bit dated.
From the moment I walked in the door, I fell in love with the old beach vibe. The understated luxury just oozed from the place. The staff was amazing and always attentive to our needs from dinner plans at check in, offering a hospitality suite after check out because we had a late flight. Truly amazing experience and 100% worth the price tag!
The food was excellent The bed was very comfortable The room was very clean The front desk staff were on top of it The room was over-priced for its size and location/view The hostess at the restaurant told us we had to wait 30 min for lunch sitting but didn't tell us we should have made a reservation so when we lined up at noon she told us we'd have to wait another 30 min Too much furniture in my hallway. Not elegant
Pretty much Everything! Pool and beach seating was very limited
Location was amazing. Staff were very friendly! Pool is not the nicest.
Everything was first class, from check in to check out. Very nice to have the complimentary Beach Club. It's a no hassle, take care of guest resort. Once inside and on beach, you do not know the hustle and bustle of Waikiki exists
Great location with great views. iPad in the the room was a cool touch Considering the cost of getting a room at Moana Surf, I expected the room facilities could be upgraded (ie...shower and other parts of bathroom
The pool is very small, opens late and closes early. The beach umbrellas $50 a day and also close too early. One or the other should be open at least till sunset.
The staff were incredible and helped so much. Our flight was leaving late at night and they let us use a hospitality room to shower and get cleaned up before we left for the air port. The staff at the restaurants on property were fantastic, epically Omar at The Beach House. It's a quiet gem in crazy Waikiki. Nothing.
I love the location ...so close to everything ! The fact that the outside air con unit was just below us &!it was VERY noisy ! The fact that as a paying guest at the hotel, we couldn't book a table at dinner time in DUKES ! Also upset that there is no longer the 'all you can eat' buffet in the evenings!
Love every second of my stay. The staff was very accommodating. Whether you're a visitor from another state or country, they treated every guest equally. And we were visiting from another island. My favorite was the huge Aquarium and the swimming Mermaid.
I liked the location of the hotel and the area around it. There was a lot of people staying whhich even though it had multiple elevators it took a long time to get from floor 1 to 31.
When you go to Wikipedia and look up Waikiki, there is a picture of THIS hotel! If you book an Ocean-front room on a higher floor in the Eastern-most tower, you'll have the classic view most can only dream of from your balcony or even inside the room. Besides the obvious beach across the street, within a few blocks walk, you'll find dozens of restaurants and high-end shops, as well as the Honolulu bus transit line. Timely response to the only need we presented was commendable. Wifi worked well, also. Room service neglected to replace the coffee pod on one of the days the room was cleaned. We didn't notice until the following morning when it was time to make coffee. When visiting the fitness room, one of the two elliptical trainers had a broken display. This made it impossible to use in any mode other than manual.
The view was amazing.
The updated room was very nice. We stayed on the 37th floor and we had a fabulous view of Diamond Head and the beach. The beach is literally right in front of the hotel. The location is great. It is within walking distance of everything you need. This hotel is a great value for the price. Overall, I would definitely stay here again. The lobby needs to be updated. It was clean but the decor looked like it was from the 80's. They need to update it like the rooms. The elevators were a bit of a hassle. There were 4 of them and one was not working. The ones that were working seemed to have a mind of their own at times.
Location! Great view and clean Outdated decor is easily overlooked for a clean low priced room
For the money not a nice hotel room. I would not consider it a 3 star hotel, more like a 2.
Everything! Especially the Beach/Waterfront! It was walking distance from the hotel and EVEYTHING else...Love it. I booked this trip as a father's day present for my husband and to celebrate our 31st wedding anniversary...loved everything! No much....
I booked this room for my elderly parents for their first vacation in Hawaii. Paid for a partial ocean view room, and got only a slice of ocean. They were given the worst room possible in that category. AC unit outside room was extremely loud which made their sleep miserable. I feel sorry for them and regret booking this hotel. But the damage was done.
It was so close to the beech and shops
best view in ocean the poolbar
Enjoyed the view from the 27th floor! The room was beautiful and comfortable and I enjoyed the coffee in the room! Breakfast was excellent on the 3rd floor! Wish I could have stayed in your hotel a couple more days! Nice, neat and clean romm with a very comfortable bed and bed linens!
It was a lovely location, close to the beach. Restaurant in the hotel was great.
Location was good because right next to the water but not far away from Waikiki centre At the pool we wanted a drink but the store was closed so went to the downstairs bar, I was only allowed to take one drink from the bar at a time. That meant two trips down to the bar five floors down so I did not bother. Dumb rules! Seems overprice for what you get.
The service was absolutely brilliant. Fantastic pool, great food and nice rooms. Wonderful hotel and would happily stay there again.
Absolutely stunning views from room both day and night. Perfect location for walking around waikiki and for acces to public transport Nothing I disliked but its a shame to have the beautiful views and no balconies to enjoy them from
The hotel itself, the views from the room, the friendliness and helpfulness of the staff who responded very happily and efficiently to some special requests Currently road construction work adjacent to the hotel is creating some access difficulties, time delays and unwelcome noise
Excellent service and hospitality.
Everything was OK. Nothing jumped out at us that we would want to say we liked especially. The staff at the gift shop was very pleasant. When we checked in, we were told our room was not ready even though it was check in time of 3PM. We were told to wait "over there" and they would get back to us. We waited for an hour, in which time, the girl who initially helped us, was off duty. She never told anyone we were waiting. We had to go to the Reception desk and ask if our room was ready. We also bought a breakfast with our room and was never informed of where that was or what time or anything about it. That was disappointing. However, we were allowed to have a late check out which helped us very much.
Excellent service, extremely clean room, nice location. I had a great time and will certainly recommend this hotel to others.
Staff is super friendly. Suites are roomy and having separate living room is convenient when partner wants to rest. Market street shopping and numerous restaurants are right out the door of hotel. Beach and other resorts are across the street. We have stayed here six times and will return again.
Courtesy room to be used after you check out (30 minutes on a first come first serve basis). Large and comfortable room. Service from Staff was outstanding. Daily parking fee, breakfast was just OK. Slow and small elevators.
Its location was excellent - easy walking distance to key city attractions
made reservations 3 months in advance and requested a room with 2 beds, but when I arrived I was informed that the hotel was full and all they could provide was a roll away bed. I was never contacted about a room with two beds being available in the 5 nights I was there. Also, when i first made the reservation, the website advertised flat screen tv and microwave in the $89 room. The website now says that the upgraded rooms have flatscreen tv and microwave for $99. Interesting change from the first time I saw the site.
Great location, close to lots of activities like the zoo, aquarium and beach. Staff was very helpful and accommodating to our needs and although it was a short visit, staff remembered me by name.
the beds were very comfortable; the staff was extremely courteous and helpful; good wireless internet connection; also, we really enjoyed lulu's restaurant, and having the convenience store right in the hotel. nothing.
Unbeatable location in Waikiki. Our room had a great view of both Diamond Head and the beach. The staff was friendly and accommodating. The bed was comfortable. Best shower head ever! No use of the pool after 6 p.m. is a ridiculous policy.
The Hotel is in the heart of the most live area of Honolulu and its beach is a safe family beach
Great location. Friendly staff. The hotel could use a little "updating" - but great value for money.
Friendly staff, great location. Lacks a fitness center and the pillows and towels were standard.
Great location, budget accomadation. Restaurant very handy and food great. Poor facilities.
very good staff
Excellent staff and a great view over looking the beach and Diamond Head I would like laundry facilites available to do your own laundry.
Location Paying for Parking, not enough drawers in the rooms for clothes. Bathroom too small
Comfortable beds. Great view and right across from beach. Staff was friendly and accomodating. Could use thicker pillows though.
Clean, comfortable and affordable room in Waikiki. Although they were renovating the hotel, I was never aware of any noise.
the location, the reception desk, bell boy(answer lot of quistion,guid),room breakfast is not fitted for all nationalty(we are from israel), its especialy for asin people
convenient location restaurant staff at breakfast could have been more welcoming..... japanese restaurant was closed down
Very good location, clean and best value money
Extreme kindness of people and careful for customers
We found the staff very friendly and helpful and the location was quiet and within easy reach of everything.
The staff were friendly, helpful and courteous, especially reception staff. The breakfasts (at $8.95 each) were satisfactory value for money though were a bit the 'same' each day. Location of hotel was very good ... a quiet street not far from Waikiki shopping and beaches and an easy walk to the Ala Moana Center. The hotel apologised for ongoing renovations but, frankly, they had little impact on day-to-day operations and the noise level was minimal. The room rate was very good and, together with the factors already mentioned, if the hotel maintains these standards, I will definitely stay there again.
Beautiful location The door to the bathroom would not lock, but that was bareable; Also it took the door to the room a little to long to close. You had to stand there a couple minutes to make sure the door to your room was secured.
Seemed to be going through process of converting from/to timeshare arrangement. Seemed to be going through process of converting from/to timeshare arrangement. This didn't effect service but I was always wary that someone was going to hit me up with a sales pitch. They sprayed the rooms with insecticide for cockroaches.
There was a pool, a fitnessroom and a sauna. Hotel is walking distance to the beach and shopping area, however located in a quiet street so no noise on the streets, supermarkets were close by. Breakfast was very good, very friendly staff, clean and spacious rooms. Balcony with partial ocean and partial mountain view. Microwave and refrigerator in the room. You had to pay for breakfast separately ($8.95 per person), internet was only available in the lobby and you had to pay for a modem if you wanted to get online in your room ($10/day)
The location is awesome, close to the beach, close to shops, entertainment etc.
The room space and the fact it had a kitchen.Staff was friendly. Grounds were clean and beautiful. Walking distance to shopping and Waikiki. Construction next door, noisy. Remodel of one elevator made it a horrible wait each time you needed one!
Customer Service and plenty of amenities for kids. We stayed at Kalia tower and it was very pleasant to go in and out. No floating tubes allowed in the pool.
Location Front desk staff were unorganized and rude. Room we bioked was not ready and wecwere given the run around
The location and the view was good. no cork screw in the room; you need to go to front desk to get you wine opened and Starbucks closed super early.
Location was great. Close to everything. Valet parking was slow. I paid for it , but could have self parked faster. The Valet scanner to call for your vehicle never worked and only seemed like one valet working at any given time. Calling down to preorder valet service did not work either.
I was pleasantly surprised with the suite. I knew it was Hilton and would live up to its name, but I never expected the size and beauty of what we got. There were 5 of us so we needed space. So I opted not to take the standard hotel route and go with a suite. It was more than that. It was an apartment! 2 full bedrooms, two baths, a spacious living room, dining room, and a full kitchen. There was also free laundry room nearby. All was a part of a huge vacation complex right on the beach with multiple pools. Close to most amenities our adult children wre able to entertain themselves without needing to use the rental car. The hotel staff were very nice. The only complaint wad was there was something that kept biting my daughter and we narrowed it down to the room. Even though they did come change the sheéts, she was still getting bit each day. Other than offer their condolences they did not admit fault, nor any compensation to amend for the problem. We didn't press the issu...
I enjoyed the atmosphere of the hotel! With the splendid room and quiet location, the hotel was as enjoyable as the destination!
Booked a studio and was appalled upon arrival. For the excessive amount of money charged for what is a Hilton Grand Vacation property, I walked into a tiny room comparative to a Days Inn room, with no view, dark, dismal, with no balcony. I immediately called to reception to express my concerns and at first they weren't going to do anything. But I insisted and got upgraded to a better room, a one bedroom. It was in the tower next door, the Grand Waikikian, a 'luxury' property. The one bedroom suite was very nice. It had a full kitchen, two bedded bedroom, a big tub, walk-in shower, nice bathroom and a view of a busy intersection and other buildings from its balcony, which I never used, due to the view. Hey, it was an improvement over the studio. The Hilton property is huge, consisting of many buildings, a variety of pools, a shopping mall, and lots and lots of people arriving in busses. If you are looking for a quiet bit of luxury, DO NOT stay here. You will be miserable. But if you li...
The Accommodation Knowing we had five in the room there was not any blankets or sheets for the extra bed
Many type of restaurant, pool and shop. If possible, more smoking space would be appreciated.
The grounds were stunning and made you feel you were in Paradise, unfortunately our room was tiny and only had 2 small windows so felt quite dark and dingy. We had booked a king bed but got given 2 doubles, when we tried later in stay to change or upgrade was told not possible as both Grand Vacations and Hotel fully booked out, saying that it did not seem crowded, was always able to get pool loungers and restaurants not busy
Besides paying $500 + a night for your room- plan on paying extra for EVERYTHING!! Parking is $39 a day. The snorkeling in Rainbow Reef that they advertise on their commercials is an additional $25 for an adult. Children over the age of 9 are considered adults at the resort. I felt after paying the room rate, these things should be included.