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The beds! No rooftop access.
They upgraded us for free since it was our anniversary which was so gracious and nice!
The location was great, and cannot be beat. The beds were comfortable and the room was spacious and comfortable! Parking should either be included or discounted for those staying. We reserved a King deluxe facing the city and got 2 full size deluxe room facing air conditioning units on top of the conference center. Overall clean hotel, but for a downtown hotel for the price, it wasn't satisfactory.
Shula's Steakhouse The evening before checkout, I decided to go through all of my accounts and count my money (as I do every evening before going to bed). When I checked the account linked to the debit card that was used to book my room, I noticed several hundred dollars worth of charges (one of which was exactly $300 even). Altogether, I was charged approximately $800 more than what the room costs for the weekend. Such a minuscule theft for the amount of business they've now lost-all of my employees are strictly forbidden to stay at any Westin hotel for as long as I live and my friends/family members will be strongly encouraged to stay elsewhere as well.
Convenient with helpful staff. Very nice rooms. Great having a starbucks in lobby. The restaurant in the hotel was a pseudo-high-end steak place, not good for travelling with kids.
I've stayed in downtown Indy quite a bit, and the Westin is by far my favorite of the nice hotels I've stayed at. They consistently do things better than other hotels, and I am often caught off guard by all the little amenities they offer. I couldn't find the pool. There's no clear indication/direction. If you've stayed at this Westin, you know what I'm talking about.
the renovation finishes we not up to par, everything was sloppily done. our roon overlooked a nasty rooftop. we had to pay an additional $30 to park our own car on the premises after the room was over $150. Ridiculous and we expected a beautiful hotel. The whole lobby was under construction and it was embarrassing to have to bring my guest in to that.
Staff was friendly, fitness facility was very nice Hotel was dated and not as clean as I would have liked
Bed was very comfortable...but not enough pillows Found Bed bug in my bedding not on top of bed but under the comforter...television was too small to be seen from far side of the king size bed ....feng shui not good ....sofa perpendicular to media so only could be used to pile coats and luggage on. Heat kicked on and off incessantly and had to adjust the volume on the tv to compensate too loud or not loud enough. Overall ...do not feel like it was worth the money..have had better ammenities in Choice Hotels for half the price....bigger tv ...placed centrally in the room ....bigger fridge AND a microwave and continental breakfast buffet.
The view from our room was of downtown and from the 13th floor pretty incredible. Everything we needed was within walking distance which for us was wonderful. For the cost of the room, tacking on a fee for wifi seemed much. Being in this hotel for business made conducting business difficult and the computers in the lobby were no help. I feel a bit like I paid for more than what I got out of staying in this hotel; beautiful, but pricey.
The hotel room was very clean and nice. The bed was comfortable and the location is great. The room wasn't ready, the floor level was incorrect, and the courtesy call to tell us when our room was ready, never happened. I could of missed my event that I came into town for, if I didn't take my luggage back to my car and not wait around on the room to be ready. The whole lobby was full of unhappy customers.
Good Hotel!! Nothing
The shower curtain had mildew on it, the carpet was so gross i didn't want to be barefoot on it, the room in general was not as clean as it should have been
I was told it was I a descent part of town, it wasn't my daughter won't stay there. And they made me pay.. won't ever go back.
Breakfast was good every morning, Staff was ok but were overwhelmed at times. Water pressure was sometime poor, shower did not put out much water. Towels were not replaced had to go down and get more.
We had the pool to ourselves. There's a $20 parking fee that Kayak does not tell you about, until after you have booked. And then its just a sentence at the bottom of you're receipt. The staff acknowledges that its consistently an issue, but was unwilling to waive the fee... even though parking is not an issue and the lot was 3/4 empty for the duration of our stay. Our room was dirty. Carpet is stained, the shower and shower head is dingy. The sink had hair and stubble in it, that was not our family's. And, someone had re-stuffed tissues that had been pulled out of the tissue box back into the tissue box. I felt like I had walked into someone else's bathroom while they were staying there.
We liked the fact that it was convenient to city attractions, had a restaurant, and indoor pool. The parking fee could be adjusted!
I like the fact that the location was in a good place and I could make it where I needed to go in no time The stains on the carpet on the couches
The hotel still had that new feel to it. Everything was very clean and the services that were provided were excellent. The Bar was nice and the service was great! I will be staying here again in the future.
Not much Trued to check in before a concert at 10 Am. Knew it was early but thought I would try. Room wasn't ready but no problem desk help said they would go ahead and assign me a room. Tried to check in at 5:00pm. Room still not ready. Noy happy. Couldn't shower/change before concert. Went to check-in at 10:30pm. Was told there were no rooms available. I made my reservation 6 months in advance. So...did not have a room. Had to drive two hours home. What a mess.
There was a t-shirt left behind by one of the guests before us.
Staff was friendly. Breakfast was good but it is served in an area that has a door to the outside so it was a bit drafty as people left the building. Great location and very close to Lucas Oil Stadium. Very thankful for the parking garage too! Noise from guests in the hallway was very annoying. They would leave their rooms and let the doors slam shut. As they walked down the hallway, we could also hear them talking while we were inside our room. We checked in more than an hour after the 3:00 check-in time but our room wasn't ready for another 15 minutes after we checked in.
It is a great location and could easily walk to restaurants, bars and the mall. The elevators were not great and the number it showed did not always match the floor you were on. The food at the restaurant hotel was not very good.
Friendly staff Elevators were broken
Value and location Elevators were a bit noises and bathroom was small
Leftover food in fridge from previous person. Hair all over comforter and sheets.
Friendly staff the best staff is Breyona Johnson Dirty bathrooms
Close to everything. We walked to dinner and a blues bar. Great view. Didn't get a chance to go to roof top bar but it looked appealing
Comfortable beds, clean rooms, extremely polite staff, just overall a great experience Nothing that was the hotels fault. It was a loud weekend because of motorcycles, but other wise it was a great experience.
Room size and decor is wonderful Club Level lounge a great space with Pet friendly Busy hotel without good room views and you have to book early for availability
The staff was great and the beds very comfortable. Great location, especially for the price! Small thing, I wish the pool was indoors.
Staff, beds, shower head and view Common space, gym, pool deck, parking lot
It's a fabulous hotel for the price... The Location is close to everything. It's clean, staff very nice and will continue to stay when in town. The bathroom in room. Please explain why the toilet is under the counter, and the lid rests on your back while going to restroom. If someone was sick... I'd hate to see that situation. Maybe it's a space issue. But... It needs fixed. The morning cleaning ladies are very loud. Woke me... Yet... At least they're doing their job.
I can only recommend this hotel ,the staff was very accomandating and frienly,good location !
i enjoyed the hotel thought it to be a little pricey but was right down town beautiful city large rooms great beds free internet parking not connected to hotel slow room service
The air conditioning in my room went all the way down to 50 degrees, which was definitely the highlight of my stay.
We liked the friendly staff from the minute we walked into the lobby- everyone was very helpful! The hotel was within walking distance of everything we wanted to see and do! Fabulous weekend!! We never did get the comfort beds to work but slept ok anyway!
The location was great A couple of mornings, coffee in the lobby was left over from the night before
Front desk staff was fantastic. I left my Ipad in the car that was valet parked and they retrieved it in a flash! Connor, the valet supervisor, gave excellent directions for walking to Mass Ave. and was very cordial. Room was very quiet and the bed was so comfortable. Would absolutely return to this hotel!!
Location in downtown Indianapolis wa excellent
old fashioned, elegant, good breakfasts, very kind and helpful personnel, very good localization dirty windows, windows can not be opened, noisy air conditioning
Great to be within blocks of all the activities on monument Square. All employees were very nice and accommodating.
the hotel charged my credit card for the stay when i had already been charged by the online booking service and the hotel also charged the online booking service and i have yet to get assistance resolving the matter. i talked to two different people who have told me two different things. When i asked for a copy of my receipt they sent me a blank receipt. When i checked out, i was told the total charge to my card and then told "oh, i wasn't supposed to tell you that". They had asked me to pay again, saying my credit card was declined. When i got home, my credit card statement said otherwise.
Great location, right next to Monument Circle and in the midst of restaurants and shopping. Hotel and room were very nice and very clean. Breakfast buffet was excellent (does not necessarily come with every room, but came with our reservation through Booking.com). Pool was nice, but small.
The staff was great. They helped us plan our night when plans were changed and they gave us amazing advice. One reason I picked this hotel was to enjoy the pool and it was closed for cleaning.
It was a very nice hotel inside and the doormen were very friendly and welcoming; the bed was comfortable, although we didn't care for the feather pillows. The woman at the front desk was slightly condescending based, i'm sure, on our appearance (we didn't get fully dressed until we got ready to leave the hotel for the evening); also, the room was a little smaller than we expected for the price-not at lot of space to move around.
The location was great! The staff was very friendly and helpful. My room was very clean and comfortable.
Excellent location. Small, well appointed hotel with a pleasant, helpful staff.
We left with what appeared to be some sort of bites. After some investigation, we discovered they were bed bug bites. And they turned into very itchy and painful sores. More developed in the next couple of days. We did call so they could exterminate the bed. Frank said he would comp the room. We never asked for it but why say it if you aren't going to do it.
Ambience and location
Location was great
This hotel was really lovely to stay in, the rooms were very comfortable and the staff welcoming and friendly. The breakfast was rather 'disposable' - no real cutlery or plates, but this was a minor complaint. The food was great and included in the room price.
The location was fantastic, right in the centre of indianapolis, and right next to Centre Circle. The business room was terrific for accessing webmail.
The friendliness and helpfulness of the staff, clean cozy room, valet parking was convenient. No, other than I wish I could have stayed longer!
Location Had no hot water but they are refunding our stay. Things happen not the end of the world. Would stay there again.
It is right in the center, very easy access,
Very good locatin.
The only part I liked was the staff and location. The room was cold...no heat. 2 lights were out in the room at check in...another was falling out of the ceiling. The view from our room was nice...but the window had face prints all over it n I told my daughter not to touch it. The shower had hair in it at check in. I had to ask for toilet tissue because it was not refilled during cleaning. Everytime we went to the pool we had to ask for more towels...and sometimes they weren't received before we were done swimming. I am a single mom and we were there for 4 days...the staff was very helpful...but the hotel was not at all what I expected.
convenient location and nice room one elevator was out of service, which led to delays getting to and from room
This was a great hotel; wonderful service with a great downtown location. You're within walking distance of great restaurants, Circle City Mall, Convention Center and Lucas Oil Stadium. The staff was extremely helpful. We will return again.
The staff was wonderful and went out of their way to make our trip enjoyable. I would especially like to thank Shelley Maher - she went completly out of her way to help us and make sure we had one of the larger rooms for our anniversary. She even sent me info. on the places nearby that were having a Thanksgiving meal - it is people like Shelley that will make us return and tell everyone to stay at Embassy Suites. We had been approved for an early check-in and were even an hour later than we had asked. However, when we arrived from our 2.5 hour road trip on Thanksgiving the room was still not ready for 2 hours after we had arrived. Being that it was Thanksgiving and everything was closed or booked, there really wasn't anyplace for us to go. It would have been nice if they would have been able to get the room ready a bit sooner.
I really liked the layout of the room and the easy access to all the shopping and entertainment.
The Hotel staff are very courteous and helpful. We needed directions and the personnel at the front desk were very obliging, We came to Indy to ride our bikes on the Monon Trail so the location of the Hotel was good, the trail starts on 10th street. It was our second trip to your Hotele but not our last, let your employees know they do a excellent job.
Big room. Several restaurants at the hotel. Connected to the mall Had to pay to park...I guess that is expected in the city though. Hotel was great though!
Clean, and comfy. Walking distance to most of the entertainment downtown has to offer. Paying 30 dollars a day to park in the hotel garage.
Clean, good location, good service there was construction on my floor but it had no impact on me.
Very nice rooms. Comfortable beds! Very well kept. Breakfast not included and was expensive if you wanted to order it.
Excellent view, fast elevators, handsome lobby, pillows of varied thickness. Paying for wifi, paying for parking, noisy neighbors. This is trivial, but it mattered to me: the paper coffee cup they provide in the room leaked on my white shirt while I was in a meeting.
Heat did not work in our room. Brr!! Would only go up to 62 degrees.
full kitchen, sitting area in suite, snacks in evening and breakfast in the morning small pillows-why have a king bed with pillows smaller than standard ones? Our room wasn't serviced on the Friday we were there. Ran out of bathroom tissue...used kleenex and had to use a hand towel to dry after showering as no clean towels available.
The location, inexpensive parking, friendly staff, clean pool & spa.
Roomy....usually stay at Omni, but having little kids the suite is much more practical. Breakfast wasn't that great, but it's free!
The location on the canal was nice. Also, they had a good breakfast selection with kind staff. The hotel is falling apart. An elevator was down. There were many cigarette burns in my carpet (this is a non-smoking hotel). When I told the manager they looked at me like I was an alien to bring it to their attention. Housekeeping was not responsive.
Nice location, could look out at the canal from our room. The staff was great, comped our parking and took of the $30 processing fee!!! No
This guest did not leave comments about this hotel.
Very nice facility, great breakfast and a lovely setting. Some bad quest was all.
Staff was great! Lower level rooms have a musty-moldy smell. This hotel is in need of updates. Most of the carpeting throughout was warn, and had many stains.
This hotel was close to Lucas oil stadium so we were able to walk to and from the game in 10 minutes! The heat/air system was on auto and would not shut off all night it ran continuously with a loud noise that kept me up all night long! The beds are uncomfortable probably need to replace the mattresses.
This guest did not leave comments about this hotel.
The fact that it was a suite. Very outdated (more like a 3 star) elevator didn't work the whole time during our stay. Only 1 elevator.
I liked the studio room and the layout was perfect for our purposes. There was adequate room for working on the desk as well as adequate space for cooking simple meals. All in all, I would definitely return. The noise of some of the other guests was annoying at several points during the night. I believe it was actually New Year's Eve, but it was children running the halls and some loud inappropriate language from some of the male guests.
Right on the canal, and clean as could be. Surprisingly quiet for a downtown location, we did hear an occasional goose, but no people. Make sure you know which Marriot property you have your reservation at, there are three in a two block area. $23.00 per night to park seems excessive.
Nothing The parking, the room and the staff
Alexandria,Va Noise on ally outside my room
Atmosphere, Charm (Exposed brick and Original Beams), Friendly and Helpful Staff, Clean
Love the tall ceilings and the brick walls We woke up about 1pm to the sound of the music from the bar located next door. This went on until 3am when the bar eventually closed.
I liked that the hotel was SO clean, the service was excellent and the breakfast was great! Overall the best hotel I've stayed in, in a long time and will only stay here from now on! -McKenzie
Everything. Location was amazing. The suite style room was nice. It wasn't lush as I'm accustomed to. Yet, I couldn't of asked for a friendlier staff and the housekeeping was worth more than money could buy. The hotel even had an officer in lobby during the late hours. Which was comforting. I only have one complaint. The parking garage was 2 blocks away. I felt guilty asking the valet to get the car when I had forgot a few things out of it. So I went without. Also, the $27 a night was a bit much plus tipping. But, the weather was freezing, so okay... Well worth it, I guess. Problem with Priceline... Don't book to early, watch for price changes. I could of saved over $100 if I would of waited or even Just booked through hotel. ( live and learn ) I frequent Indy often, this was my first visit to this hotel. But, I will return. Location is AMAZING. And...now I know true price. You'll not be sorry. The rating for this hotel is way to low.
Clean and fresh. Spacious. A great value for the dollar.
Room was large. Liked that there were two sinks with a bathroom that contained a shower and sink and a separate bathroom with a toilet and a sink. This set up worked well with two travelers. Seating area in the room was also nice. The location is great if you need to access the JW Marriott. The card key system didn't work well. It usually took a few tries to get the elevator to work and sometimes took more than one try to get into the room.
I asked for my room to be cleaned, they never did it. Asked for more shampoo and conditioner, never received. Hotel night staff was not friendly. Also, valet was slow and confused.
The hotel was located conviently and was nice and clean. We had requested a room opposite to the trains and our room was very close to the loud trains that rolled through all night. We won't risk a nights sleep by not getting our request filled next time.
Speedy check in