|"private beach was really perfect!"||(in 66 reviews)|
|"The view and staff were amazing"||(in 89 reviews)|
|""Relaxed vibe, nice buffet breakfast.""||(in 32 reviews)|
|"The hotel had horrible service."||(in 33 reviews)|
|"The room was dirty."||(in 95 reviews)|
|"Poor response by the front desk."||(in 11 reviews)|
|room was not cleaned||in 244 reviews|
|staff were great||in 203 reviews|
|beach front||in 194 reviews|
|great location||in 154 reviews|
|hotel is beautiful||in 132 reviews|
|ocean view||in 128 reviews|
|expensive breakfast||in 74 reviews|
|pool area||in 71 reviews|
|valet parking||in 32 reviews|
|front desk||in 28 reviews|
|key west||in 22 reviews|
|waldorf astoria||in 19 reviews|
|falling apart||in 12 reviews|
|bathroom was very small||in 8 reviews|
|two days||in 5 reviews|
All staff was amazing. The lobby and pool areas are nice and fairly well kept.
This property needs maintenance. So many things need repair. Elevators, facade, chairs, bedding, wood in rooms were all things noticed that needed repairs. For a 5 star property it's being maintained at a 2 star level.
Very friendly staff
Everything very bad conditions for the price
The hotel needs a total update it’s tired and old
Casa marina needs upgrade
Friendly staff all encountered
Beach was dirty with plastic cups all over fishing net washed up on beach not removed piers damaged beach equipment old rooms cold in furniture not inviting landscaping not kept up jet ski's for rent in rough shape.
Beach front and other amenities makes this hotel stand out from the others in key west
Rooms seemed a bit simple for the price
Gorgeous location, terrible customer service.
Beach and pools are great. Staff on the beach that set us up in our cabana was great, the only positive staff experience we had.
Front desk couldn't find our third party reservation so gave us an ultimatum of leave and try to get our money back or stay in a handicap room at current rate. Also told us never to book through a third party...then why do you participate in those sites?! 5 minutes after we were in our room they called and said, oops we found it you're good. Meanwhile charged us $200 to open credit card even though we had prepaid through 3rd party the charged our card another $330 the next day which they could not explain. In fact when i called down to front desk to ask for an explanation they said they were really busy with guests, but would try to assist. I laughed. They then just said it would be refunded at check out with no explanation. Room had dead fruit flies everywhere, it's Florida, I get it. We live here, but I asked the front desk to have someone come clean them up and no action was taken. We made the best of it, always do, but they will not get repeat business from us.
Pool area dirty/pool not cleaned
The pool would have been wonderful given the location and views of the ocean, but it was so dirty and unkempt....
We visited the pool nearly every afternoon for the entire week and not once was the pool cleared of leaves, grass, garbage. There was a spot on the pavement that a drink must have spilled or something and it was there for the entire 6 days. I was quite disappointed considering the resort fee is apparently supposed to cover towels/chairs by the pool. Also, it seemed staff was never around to help set up chairs, grab towels and the like, finally we just went and got our own. Very disappointed because this place has so much potential!
everything incredible hotel wonderful grounds breathtaking hotel INCREDIBLE TOP NOTCH STAFF I could go on and on This is now a must for me in Key West
Location is beautiful
Beach is full of rocks and algae. The public beach next door is much better. First room was filthy and had a broken toilet. Second room was in desperate need of updates
The vibrant beauty of Southern Florida shines at Key West Hotels’ Casa Marina Key West, A Waldorf Astoria Resort. Just minutes from the tranquility of the Atlantic, Casa Marina is an escape from the ordinary.
Offering views of the lush green landscapes of Key West and the sparkling blue waters beyond, the hotel’s accommodations are a luxury escape with plush bedding and light colored accents. Rooms and suites measure from 350 to 600 sq. ft. and come with a flat-screen TV, complimentary WiFi, and the option for a refrigerator. Suites are located in an exclusive building and are steps away from the hotel’s private beach and refreshing pools.
The on-site al Mare Spa provides guests with in-room services, customized individual and group packages, aromatherapy, and facials. A yoga class uses the calm of the resort and the ocean sounds for a soothing and relaxing experience. Oceanfront pools offer cabana rentals as a private oasis and provide guests with an assortment of small finger foods and refreshing beverages.
Guests can enjoy lounging on the soft golden sands of Key West or dive right into the Atlantic. WaveRunner and kayak rentals, boat tours, jet ski tours, scuba diving, and fishing charters make it easy to enjoy being so close to the ocean. The 6,500 yard, 18-hole Key West Golf Course is nearby and provides guests with a pro shop and driving range.
Casa Marina at Key West is a feature-rich resort that puts travelers right on the beach for a stay that’s sure to revitalize.
based on 677 reviews
Policies vary by room type and provider.
All reservations at Casa Marina Key West, A Waldorf Astoria Resort – even non-cancellable stays – on or before 30 June 2020, are eligible for a full refund. For more information, visit the Hilton Corporate Response to COVID-19 page.
Casa Marina Key West, A Waldorf Astoria Resort is located at 1500 Reynolds Street in Casa Marina, 0.8 miles from the centre of Key West. Key West Garden Club is the closest landmark to Casa Marina Key West, A Waldorf Astoria Resort.
Check-in time is 16:00 and check-out time is 11:00 at Casa Marina Key West, A Waldorf Astoria Resort.
Yes, Casa Marina Key West, A Waldorf Astoria Resort offers free Wi-Fi.
No, Casa Marina Key West, A Waldorf Astoria Resort does not offer free parking.
No, Casa Marina Key West, A Waldorf Astoria Resort does not offer free airport shuttle service.
Casa Marina Key West, A Waldorf Astoria Resort is 2 miles from Key West.
Yes, Casa Marina Key West, A Waldorf Astoria Resort is a pet-friendly hotel.
Yes, Casa Marina Key West, A Waldorf Astoria Resort has a pool on-site.
Casa Marina Key West, A Waldorf Astoria Resort has implemented the following measures:
Daily cleaning, increased availability of sanitation products.
Lobbies with safe social distancing.