Overview

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Novotel Kuala Lumpur City Centre

2 Jalan Kia Peng, Kuala Lumpur 50450, Malaysia
+60 321 470 888

£43+

Overall guest ratings

7.6/10 Good
Based on 1,681 reviews

Review highlights

  • 9.4
  • 7.5
  • 4.8
  • 3.6

Good to know

  • Friendly service

Nearby

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    About

    Novotel Kuala Lumpur City Centre is located in the Golden Triangle of Kuala Lumpur between Petronas Twin Towers and Bukit Bintang Shopping District. Major shopping malls Suria KLCC and Pavilion KL are easily accessible by foot using pedestrian sky bridge, including monorail and LRT train station that connect to the main transport hub, KL Sentral. Ideal for business travelers, the hotel provides free parking facilities upon reservation, air-conditioned rooms with high-speed WiFi access.

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    accorhotels.com

    Amenities

    • Parking
    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Business centre
    • Internet
    • Concierge service
    • Currency exchange on-site
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Non-smoking rooms available
    • Gift shop
    • Laundry facilities
    • Child pool
    • Cable or satellite TV
    • Pets not allowed
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    7.6 Good
    Based on 1,681 reviews
    • 9.4 "Terrific location."
      9.9 "99% liked the proximity to shopping."
      9.2 "92% liked the proximity to sightseeing."
      10.0 "City centre within easy reach, said 100%."
      10.0 "Near to public transport, according to 100%."
      7.2 "Easily accessible by car, said 72%."
      10.0 "100% thought it was easy to get to the train station."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 7.5 "Good breakfast."
    • 7.5 "Good service."
      9.0 "90% found the staff to be very friendly."
      7.4 "74% thought the service was very professional."
      10.0 "100% said the concierge service was amazing."
    • 5.4 "Pool is mediocre."
    • 5.0 "Internet is average."
    • 4.8 "Bad amenities."
      4.4 "56% thought the building wasn't nice."
      0.5 "95% complained about the elevator."
      0.5 "95% thought the facilities needed updating."
    • 3.6 "Not very comfortable."
      3.3 "67% didn't like the uncomfortable beds."
      1.4 "Air conditioning was criticized by 86%."
      2.4 "76% thought it was too noisy."
    • 3.6 "Not very clean."
      2.9 "71% said rooms were dirty."
      0.8 "92% said the bathroom was dirty."
    • 3.1 "Awful rooms."
      1.8 "82% complained about the bathroom."
      2.9 "71% said rooms were dirty."
      0.4 "96% thought they were poorly maintained."
      3.3 "67% didn't like the uncomfortable beds."
      0.9 "For 91%, the rooms looked old."
      1.4 "Air conditioning was criticized by 86%."
      0.8 "92% said the bathroom was dirty."
      1.1 "89% found problems with the furniture."
      3.6 "64% had problems with the shower."
      3.6 "64% were disappointed with the minibar."
      0.7 "93% thought the tv was sub-standard."
    • 2.6 "Horrible vibe."
      1.1 "89% criticized the unstylish hotel."
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    Overall rating

    7.5 Good
    Based on 571 reviews
    • 9.3 "Terrific location."
      9.9 "99% liked the proximity to shopping."
      9.1 "91% liked the proximity to sightseeing."
    • 7.7 "Good breakfast."
    • 7.5 "Good service."
      8.9 "89% found the staff to be very friendly."
    • 5.4 "Pool is mediocre."
    • 5.1 "Internet is average."
    • 4.2 "Bad amenities."
      3.9 "61% thought the building wasn't nice."
    • 3.5 "Not very clean."
      2.8 "72% said rooms were dirty."
      0.9 "91% said the bathroom was dirty."
    • 3.1 "Quite uncomfortable."
      3.1 "69% didn't like the uncomfortable beds."
      1.2 "Air conditioning was criticized by 88%."
      2.1 "79% thought it was too noisy."
    • 2.7 "Awful rooms."
      1.8 "82% complained about the bathroom."
      2.8 "72% said rooms were dirty."
      3.1 "69% didn't like the uncomfortable beds."
      0.4 "96% thought they were poorly maintained."
      1.2 "Air conditioning was criticized by 88%."
      0.8 "For 92%, the rooms looked old."
      0.9 "91% said the bathroom was dirty."
    • 2.4 "Horrible vibe."
      0.9 "91% criticized the unstylish hotel."
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    Overall rating

    7.7 Good
    Based on 420 reviews
    • 9.5 "Terrific location."
      9.8 "98% liked the proximity to shopping."
    • 7.6 "Good service."
      8.9 "89% found the staff to be very friendly."
    • 7.2 "Good breakfast."
    • 5.5 "Pool is mediocre."
    • 5.4 "Internet is average."
    • 5.1 "Average amenities."
    • 3.9 "Not very clean."
      2.9 "71% said rooms were dirty."
    • 3.8 "Not very comfortable."
      3.4 "66% didn't like the uncomfortable beds."
    • 3.3 "Rooms are not good."
      1.8 "82% complained about the bathroom."
      2.9 "71% said rooms were dirty."
      3.4 "66% didn't like the uncomfortable beds."
      0.4 "96% thought they were poorly maintained."
    • 2.9 "Horrible vibe."
      0.9 "91% criticized the unstylish hotel."
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    Overall rating

    7.0 Good
    Based on 285 reviews
    • 9.5 "Terrific location."
      9.9 "99% liked the proximity to shopping."
    • 7.5 "Good service."
      9.1 "91% found the staff to be very friendly."
    • 7.3 "Good breakfast."
    • 5.4 "Internet is average."
      5.1 "51% thought the wifi quality was ok."
    • 4.3 "Bad amenities."
      4.0 "60% thought the building wasn't nice."
    • 3.7 "Not very clean."
    • 3.6 "Not very comfortable."
      3.5 "65% didn't like the uncomfortable beds."
    • 3.3 "Rooms are not good."
      2.0 "80% complained about the bathroom."
      3.5 "65% didn't like the uncomfortable beds."
      1.3 "For 87%, the rooms looked old."
    • 2.8 "Horrible vibe."
      1.4 "86% criticized the unstylish hotel."
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    Overall rating

    7.2 Good
    Based on 403 reviews
    • 9.7 "Terrific location."
      9.9 "99% liked the proximity to shopping."
    • 7.5 "Good breakfast."
    • 6.8 "Sufficient wellness & sports facilities."
    • 6.8 "Service is ok."
      6.1 "61% said the reception staff was ok."
      6.9 "Only 69% thought the service was professional."
    • 4.8 "Bad amenities."
      4.3 "57% thought the building wasn't nice."
    • 4.6 "Internet is poor."
      4.3 "57% said the wifi quality was bad."
    • 3.4 "Not very comfortable."
      3.1 "69% didn't like the uncomfortable beds."
      2.6 "74% thought it was too noisy."
    • 3.3 "Not very clean."
      2.7 "73% said rooms were dirty."
    • 2.6 "Awful rooms."
      1.7 "83% complained about the bathroom."
      3.1 "69% didn't like the uncomfortable beds."
      0.4 "96% thought they were poorly maintained."
      2.7 "73% said rooms were dirty."
      1.0 "For 90%, the rooms looked old."
      1.2 "88% found problems with the furniture."
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    Hotel type
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    Business Hotel
    Guests recommend this hotel for business travelers.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Friendly service"
    data provided by TrustYou

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