Novotel Kuala Lumpur City Centre

FOR A FREQUENT TRAVELER WORST EXPERIENCE I HAVE EVER HAD WITH A HOTEL

Cons: THE HOTEL NIGHT DUTY MANAGER NAMED LAWRENCE WAS EXTREMELY RUDE. AND ASKED US TO STAY IN THE LOBBY TO SLEEP BECAUSE HE COULD NOT PROVIDE EARLY CHECKING. WE WERE FORCED TO STAY OUTSIDE IN A NEW CITY WITH NO ONE WE KNEW TILL 4AM. AND THEN WAS FORCED TO RESERVE ANOTHER HOTEL. I WILL NEVER RECOMMEND THIS HOTEL IN THIS LOCATION EVER. THE HOTEL MANAGER LAWRENCE WAS NOT RECEPTIVE, MEAN AND SEEMED UN BOTHERED AS IF WE WERE A PEST FOR CHECKING IN AT THE TIME. THE STAFF WERE EQUALLY RUDE AND LEFT US STANDING AT THE CURB. WE HAD TO SIT OUTSIDE IN FRONT OF THE BUILDING TILL 4AM. HE EXPECTED US TO SIT IN THE LOBBY UNTIL 2PM TO CHECK IN FOR OUR RESERVATION. THERE WAS LACK OF CUSTOMER SERVICE WHICH SEEMED REFLECTIVE OF THE HOTEL. WE HAD A GREAT EXPERIENCE IN THE SAME HOTEL IN SINGAPORE BUT WILL NEVER RECOMMEND THIS ONE IN KLCC.