Would you like to save as your currency permanently or for this visit only?
amazing beds couldn't win anything
cool atmosphere, very comfortable bed, you can set the alarm on the tv to open the drapes, put the tv on your preferred channel, and set the temperature.
There was not enough staff on the check in desk. This made check in take far too long.
I liked the accomodations in the room- very elegant yet modern, clean and sophisticated check in process- they didn't have a room available that wasn't non-smoking and then after some complaint they found a room
The Mexican restaurant Javier's was amazing!!
Location was great. Decor was very modern. Hotel smelled really good throughout the day. Horribly customer service, unfriendly front desk staff. Don't expect them to accommodate your needs, even though you have prior reservations. Also, the way the floor/rooms were laid out is confusing.
the hotel is realy good and worth visiting
The comfort,design of the room and food.
I liked a luxury, confort,gourmet, cassino location. The elevations is not clouse my room.
Very nice design and beautifull modern ambiance! Not a real 5-star hotel. Poor service. Everything in the minibar is sensored. Feels like you are beeing watched!
Staff were friendly, entertainment was enjoyable and the hotel was in a great location> The rooms were very basic, no kettle or fridge available for drinks in the room.
Convenient location. Good dollar value. I could not figure out how to connect to the internet on my lap top. I was to busy and did not take the time to explore help through their help desk - the number was right beside the connection.
Very central hotel and a good price, particularly midweek.
Perfect location to visit all the city attractions. Comfortable room.
Great Buffet, Shower Stall, Friendliness of Staff, Value for Dollar, quiet room, Location. Smoke in Casino, Rooms need upgrading.
great value for the money you pay for the rooms and cleanness of the rooms very good some staff were very blunt and not very helpful but some were very helpfull and helped out with discounts on shows trips etc
A great place to stay in Vegas. No complaints except that the casino took a lot of my money! If you are someone who would use the pool frequently, request tower II, as those in tower I have to walk through the casino in their swimming gear.
The room we were originally given was dirty. Bathroom was filthy.Was hoping for an apology for the dirtiness of the room. Guest service rushed me off the phone wasn't very caring to the situation. Would of like a discount of some sort for a bad start to my vacation.
I would not stay there again. Would not honor discount they sent me as I booked through you. Rooms were much higher than what we booked them for. Check in staff indifferent to rude. Room was ok. Security, cleaning and bell staff were great. Hotel scheduled grease trap clean out for 12 a.m. Sounded like a leaf blower running in our room. Desk staff initially were rude about the issue. Had to go to desk in my pajamas and ask for manager. They did move us to a quiet room at that point. Crowded. Noisy. Slow elevators.
Beds were comfortable, food was good at Buffett.decent size rooms. All day Buffett was a good option too. Pool area good if you all pools were open .staff were quite friendly. Didn't like the timeshare ticket people approaching us every time we walked through the casino. Would have preferred the larger pool to be open rather than one small family pool and adult pool as it got extremely busy. Jacuzzis were full of small children mostly unsupervised by their parents it was a like a creche in there .Would have liked to be told about the interconnecting doors before getting our room As it was a noisy week.
Uncomplicated, easy airport check-in, close to airport, great staff and facilities, remodeled rooms in West Wing, view from room, lots of amenities. Fitness center not included in room price.
cleaning room , good service ,, nice hotel for honeymoon
Room was clean and quiet, a big plus. Smoking in the casino, I have smoke related asthma and this was trigged by the smoke, and made me unwell, didn't realise the casino was smoking!
location, staff.. room was small
very comfortable beds access to food any time and a good location on the strip with children
The location The first girl at the reception could not find my reservation and was if not rude but not very helpful she made me make another booking.when I got held afterr making a new reservation the girl was gone and a got help from another member of staff and this girl was very helpful.called a managerabout the new and old booking took the old one cancelled the new one for me and sorted everything out very nicely...roomfacilities a bit dated.shower very poor.
I like the hotel, with the room, casino, shops, and all the actives N/A
I cant say anything good about this hotel I am sorry, This is the third time in as many years I have stayed here. Each year it has degenerated incrementally. It took over 3 hours to book in, I was given a very bad room initially, but that was eventually rectified by a Good front desk manager. However the next room was only just "reasonable" so I offered to pay for an upgrade of 40 dollars a night and cut my loses.By this time 3 hours had passed. I then moved into a Celebrity Spa suite and the inside was very bad indeed. There was a cupboard door hanging off and the remnants of the last occupier was evident. I then complained to the manager but I was told there were no other rooms available. So I had paid extra to get a supposedly decent suite, but it is definitely the worst I have ever seen on the Las Vegas Strip. When I booked out, the receptionist asked me if I enjoyed my stay, and I told her about the shortcomings of a supposed 4 star hotel, but she surprisingly answered " well sir we are going to re-decorate all of the rooms next year".This was no use to me, I had just spent two of the worst days in the overpriced Spa room which was annoying to sat the least. I then walked 300 meters to the vdara 5 star hotel and paid exactly the same room rate as the mgm grand, for a further 7 nights, and the vdara upgraded me to a magnificent corner suite on the 40th floor at no extra charge. Please forget the mgm, you can get much better rooms for your money if you look around.I Can not give the mgm a lower rating....but this is my experience from 10-12 August 2011. Please consider the more upmarket and newer vdara hotel. You wont be disappointed.
Loved the rooms we stayed at the signiture 2 years ago and thought we would try the grand as it was our 40th wedding anerverasry and my birthday but was disapointed as we informed the hotel of this before we came but nothing was said or done we just got messed about as our room keys wouldnt open our room twice and felt like we were criminals when 2 security cards came to open our room and made me open my suitcase to get my passport in view of people walking past the way we were treated on a few occasions i felt like we was not important enough to rate the same service as the vip guest
Comfy room, plenty to do in hotel It was good to see Vegas once but overall I'm not a fan and won't be heading back in a hurry
noyhing we had to sleep to men in same beds because there wad no two double beds available . we where told by booking .com that we where to have to beds per room
Fantastic casino with great shows. Pool was closed. A lot of noise inside room. ie noise from neighbours and hotel staff inn corridors. No minibars in rooms, no fridge to hold icecold cocacola for when you wake up with a hangover.
NY NY theme Lack of tea/coffee making facilities limited tv channels Lack of restaurants/cafes serving meals on crockery rather than plastic plates.
location and good value for money check in took to long
location 1) looooong line to check-in (about 45 min!) 2) extremely loud music in the casino 3)cafe/restaurant choices are quite poor, mostly junk food
To return again. None
I like the spa I did not like the secure of the hotel and the service
it was a young and lively hotel that suited our age group ( 25- 31 yrs), quite a casual atmosphere and great pubs/nightlife
Got a room on a high floor and the location was perfect. Overall bad customer service. The shower was not working. Alarm clock was not working. Front desk manager didn't give a damn. Hotel was fully booked so obviously they wouldn't care ... The room was old and shabby ... no bottled water in the room, no hot water kettle, no tea/coffee in the room. Would not stay here again for sure. There are many 4 star hotels on the strip that over way better service and value for money.
i thought the hotel was fantastic and the comps were great thank you i ahs a players card. the room was slightly below average and i lost on the tables !!
Very nice hotel-casion of Las Vegas, one of the most "human" and nice to visit. Noisy, bit certainly like most of hotels in Las Vegas! Depending of room location rolercoaster could be noisy (but end at 11 PM).
I liked the location. Wish the room would have had a more "Vegas vibe" but can't beat the location.. right across from MGM. & The Staff was great. Boring room interier.
The place was amazing Love to The staff that cleaned my room stole $320 from my room we left it on the table for a joke and sure enough she stole it
Better value than neighboring hotels Rooms a bit older.
They tried charging me extra money at every turn, the rooms are old and outdated, no fridge in any of them, the staff was horrible from the front desk people to the maids, everyone had attitude. I could have paid way less and gotten a better hotel by going to say The knights inn rather than spending my money at that place. I will never stay at the Luxor again. The pool closed early, the hot tub was Luke warm at best. They need new management.
The LUXOR is a BIG, Fabulous place! You can literally find about anything inside of those walls from dining to shopping to entertainment. This is, of course, in addition to the Casino. My favorite place to eat was the Backstage Deli. The food prices were the most reasonable of any place in the Luxor. The food at this establishment was wonderful and the portions were huge! The staff was very courteous and professional each time I was there. As I understand, it is open 24 hrs. I would recommend this eatery to everyone. The room was neat, clean, and made up each day at a repeatable interval. I liked that. The Luxor is a bit on the expensive side, but it is a Vegas icon which I imagine allows for some of the pricing strategy. I did not care for the stench of cigarette/cigar smoke in the casino/main floor area. From the moment you step into this area, that stench can be a little more than overwhelming as it stays on your clothes and in your hair after you leave. Surely an organization with the amount of resources at its disposal as the LUXOR can effectively devise a solution to remedy this problem. Although I understand that the management philosophy is to keep people in the casino rather than in their rooms, the room still needs a refrigerator in it. I found this omission to be rather inconvenient.
I've been in Vegas 3 times and no doubts that Luxor was the best resort ever. I had everything that I want in one place. Rooms are kind of old but I think is because of the themme. Not a bad thing, rooms are incredible and clean. I was happy with my choise of hotel this time. Trully recommended.
Cannot deny that the overall offering is a great value. Mrs. Donna at the registration desk was wonderful. Public House staff were all excellent and greeted us every time like we have been here many times over. Showing its age. I need of an overall facelift. Common areas seem to be kept up well however the elevators, hallways and rooms are quite worn. I did have an issue in the deli. in line waiting for my order #98. #94-97 (persons unknown to me) we were all standing there waiting, Everyone took 1 step forward and received their orders without hesitation. #98 she recoiled and pulled the order back and asked me for my receipt! Why did you not ask anyone else for their receipt, we have all been standing here for 5+ minutes? I guess 'I' looked like the sandwich thief that they have been alerted to!
Comfortable bed. There's no refrigerator, coffee maker in the room.
Nothing Smelled, gross, dirty, bad staff, horrible room
I've always wanted to stay here. The architecture makes it stand out from all of the other casinos. I mean, you can't really top a pyramid. The furnishings in the room were all up to date. The room was easy to access and parking was also easy. I would definitely stay here again. The carpet in the hallways should be updated. The HVAC system needs to do a better job of filtering out all of the smoke from surrounding rooms and the casino. Some of the outlets in the rooms need to be replaced; my phone charger kept falling out of the wall outlet. The tram is slow and its announcements need to tell you the next stop. An indoor pool and hot tubs would be a huge plus.
We spent 2 nights there our room service person didn't come to late in the day so we didn't get any cleaning done and we had to call for extra towels . And waiting in a long line to check in was awful after traveling.
Good value for the money. Rooms could use an update.
Was nice being next to Las Vegas strip. Did not appreciate the hidden fees they charged me for at Luxor, rooms didn't have fridge or microwave, I've had better rooms for half the price, but I guess that's what you pay for location. You won't see me their again that's for sure.
We love this hotel because it's the first one we stayed at in Vegas and we have such great memories there. Having said that, we will not be staying here again until after renovations. We understood that there would be banging, noise, closed pool and pub, but what we didn't know was that we just wouldn't enjoy our trip at all. I want to keep fond memories of this hotel, so we will return after renos. They seem to have a great plan for the future of this hotel and we are super excited. We come to Vegas multiple times a year. It was the first time we used the concierge and they were very knowledgeable and friendly. And the massage that I received on the casino floor while my boyfriend was playing blackjack was fantastic (not something I would usually do, but when in Vegas, right!). Renovations, but understand the need for them!
Price Horrible view
Our Monaco sweet was nice! When we first went to stay at Monte Carlo we had booked one of their "standard" upper level rooms. When we checked in I was very disappointed by the condition it was in. It was very old, didn't look like it had been updated since the 80's. Not very comfortable at all. We changed rooms and upgraded (for an extra $120!) but I feel it was worth it as the first room was bad. Tiles were falling off the wall and all of the wood furniture was chipped. They also added an extra charge of over $400 to my card when we checked in. It got resolved later but was still annoying to deal with.
Buffet was delicious The room was mediocre, the bed seemed broken the furniture seemed to be falling apart .
Everything was perfect
It was a noisy due to construction outside our window.
large, clean room excellent dining options both within and nearby good pedestrian access to strip and nearby casinos/attractions bathroom fixtures a little tired, ready for a renovation Sambalette coffee is ridiculously overpriced (Starbucks is next door) Not specific to the Monte Carlo but the smell of stale cigarette smoke is pervasive in Vegas. Gross.
The location is the only positive Our first room had mold all around the tub and loud music next door. We asked to be changed. The second room also had black mold all around the tub and was generally very dirty. The towel bar fell off. The generalncleanliness was terrible. The shower would never give you hot water. Warm at best. It looks like they have stopped all maintenance on the rooms. Never ever again.
The staff is very professional but they need more effort to keep happy the guest this is Vegas come on We are a couple celebrating our anniversary and we was listening music not that loud and I perfectly remember the time was 9:22 pm when the security knocks my door saying someone complained about the music come on this is Las Vegas and Also the floor on the restroom was so dirty they don't clean from the previous guests I have pictures to proved
Rooms are good and bathrooms are dated. They are remodeling so you here construction noise every morning at 7am which gets old. Decent hotel of you get a good price on the room I would recommend it. Construction Noise.
Facility is nice and location is premium especially since we were attending a concert at the T-mobile Arena which is right across the street! It took us almost an hour waiting in line to check in which was totally unacceptable. This was on a Saturday afternoon and every time we walked passed the check in area the whole weekend there was huge lines. The hotel really needs to look into hiring or somehow streamlining their process. They do offer online check in and it is a new service so they need to advertise it more so people know about it.
Everything was top notch N/A
I liked that you were in Vegas but this hotel was a little eacape from the craziness I didn't like that our room faced the busy bridge from the shops and Aria so there was noise all night long
This is an island of paradise among the insanity of Vegas. The attention to detail is without equal. There is no casino which provides a number of benefits. The walk to the room is very short, the line for a cab is non-existent, Starbucks is right by the front door, there is no line at check-in, and you are never hustled by prostitutes, pimps, or marketers. In my opinion, this is the only place to stay. It is expensive for a very good reason. In this case, you get exactly what you pay for... I found no fault with this luxury hotel. The water pressure is great, service is prompt, and the concierge is able to achieve monumental feats on very short notice.
The MO is an unexpected and beautiful facility that is everything Vegas is not. If your looking for sanctuary from the 24/7 insanity of Vegas the MO is that and so much more.
Has class and sophistication. The staff is wonderful And the location is perfect. Great food and service.
Everything was gorgeous - the staff as well as the entire hotel. There's no casino in the hotel so it does provide a haven for when you need a break from the frenzy that is Las Vegas. The bed was awesome! Location is very central on the strip. I would definitely recommend.
I like serenity yet convenient of everything for leisure. Excellent service!!! I strongly recommend to anyone!! Sarah
Staff really understood customer service. Hotel was cold - food expensive and medicore at best.
The Mandarin Oriental is great for travelers who come to Vegas for a comfortable, luxurious stay and want to avoid the crowds, the smokey casinos, and the noise of the strip that is present at other hotels. The staff there is incredibly professional and courteous and very well trained. We had an amazing stay and every part of our experience was top-notch - and we are seasoned travelers who often stay in nice hotels. I appreciate too that the entire hotel was non-smoking. The prices are high, but you often get what you pay for... however I think the spa prices, even for basic services, are quite steep - such as $120 for an express pedicure.
Loved that it was non smoking and non gaming! Beautiful pool, free yoga class and close to everything. The restaurants were also very good.
Sevice is very good. But sometimes too good just makes you uncomfortable. The room is very nice, the tub in bathroom is gorgeous. Overall, the gotel is worthy to live. Even the price is a little high, so I would recommend to live when there are some special deals.
Tranquility and truly friendly and helpful staff. On the strip with readily accessible gambling but structured in such a way that you can relax when you choose. minor maintenance issues with an otherwise wonderful room.
Who needs the strip when you stay here? With a west facing room, we had the best view of the strip, and city center, without all the noise. We were only a block away from the strip, and our room offered so much more Then the traditional rooms on the strip. Having a room with the kitchen helped us save money by allowing us to bring our leftovers back to the room and heat them up. That was certainly an unexpected perk! Been able to wash my clothes before coming home save me the stress of having to do laundry as soon as I get home. It was a coffee shop and market downstairs along with the fitness room, there was nothing to miss about the strip at all. Loved staying here!
Kitchen included. Beds are comfortable and location was away from the strip so easier to get rest at night.
Used the 2 BR. Nice having room to relax. Upscale. Pool areas nice. Close to strip.
Great location - across the street from miracle mile entrance. excellent staff - helpful and positive. Cozy pool - food drinks and music with lots of mid day sun. Comfortable rooms - very quiet at night with quality beds. Wi fi worked also worked well. No room service, food availability is limited. Snacks were good enough for us though. Our room had a microwave which came in handy.
My friends and I (4 ladies in our late 20's, early 30's) traveled to Vegas to celebrate a birthday and stayed at the Marriott Grand Chateau. We selected this hotel because of the price ($207 per night), location (1 block from the strip and directly across from Planet Hollywood Mall/Casino), and room set-up (2 bedrooms with 2 full bathrooms and kitchen). The rooms were amazing and we had plenty of space to spread out and be comfortable, esp with the extra bathroom that we found extremely helpful when we were getting ready to go out at night. The only downfall is the early check-out time of 10am. Also liked that is was a non-smoking facility, which gave our lungs a break! Early checkout time (10am), but the hotel will hold your luggage for free.
The location was perfect, one block off the strip. Walgreens is also one block away, great for stocking up on groceries and goodies. The staff here is incredibly accommodating. Rooms are rather large, with full size kitchen, and washer/dryer. This hotel does not have room service. Rather small detail.
Great accommodation, Great staff at check in, valet & porters Pools on 5th floor & roof a very nice touch. Concierge staff were not very helpful. Mae in particular was rude & not at all helpful. Only critical comment re the suite, carpet badly worn.
I like that its more quiet than the casinos on the strip. We have a toddler and it seemed like a good option given the location. Not a place for someone who likes to gamble to stay. The casino is tiny and the sports book was a joke. Very limited dining options. The rooms in the club tower were so humid it was unbearable. It was on the 60's when we were there. No matter how low you set the thermostat, it still felt humid. Maid said the club tower is like that this time of year.
we were supposed to get a nonsmoking room but they gave us a room which you could easily smell the left over smoke inside. it took them 2 hours to change our room after more than 10 times us calling the front desk. the bathtub was full of hair. I had to go get the cleaning lady and come clean it again. terrible experience overall. they do no care about the customer experience because these companies are too big to care about individual people. I will NEVER put my foot in Tropicana "hotel" and I would recommend everyone boycotts these hotels with low quality service.
The room, the price, the casino, and the staff I had to leave early
Was great for the price. Enjoyed the stay. Most everything was as expected. Room was too noisy. More so than any other hotel I've stayed at in Vegas. Could hear the people in the next room very clearly.
Well as soon as I walked in the door I was hit with an $84 resort fee, not really the properties fault because that's the way entire industry is moving but still it's annoying when you think that you have already paid in full. The casino had lower minimums, but it wasn't exactly a place I wanted to stay and gamble for a while. The room seemed sufficiently clean. We were placed in a smoking room on our first night despite having requested a non-smoking room, when we brought this to the attention of the check in host - they stated that it is a request, and not a guarantee that we would get a non-smoking room... we went up to put our bags in the room, and were repulsed by the disgusting smell. We went to the front desk again and explain that we would have a difficult time staying in the room with the intense disgusting odor, but the host seem to laugh it off and told us to smoke marijuana in the room now that it is legal in nevada. This was not an appropriate response in my opinion, however there was nothing we could do unless we wanted to sleep on the Las Vegas strip!
The casino employees and front desk people were nice The whole hallway smelt horrible. Out of Date rooms. Room got cleaned once out of 3 days
I liked the hotel. It was a great value! Kayak advertised the resort fee as "optional." It was Not!
I do not like the resort fee. The hotel was very good.
Friendly reception Roon was hot
Accommodations Pool closed early
the room was great and house keeping was very accommodating. i appreciate that valet was complimentary the only thing i would say is i felt like we were forced to upgrade because the front desk rep made our original room sound horrible. i get that they want to get upgrade for sales purposes but i shouldn't feel like my room was going to be horrible.
The hotel lobby was renovated with a modern look plus can't beat the price. The room was decent, it had all the necessary amenities that you would need for any hotel. Overall, a nice hotel that provides all the basic things needed without having to overpay. The bathroom definitely needs an upgrade. And, also, adding more gambling tables (i.e. Craps, Poker) to the casino would be a bonus.
We did appreciate complimentary breakfast and the WiFi. The noise from the unit above us was disturbing, perhaps refurbishing?
This appears to be a new property primarily set up for a 'time share' type of arrangement. However it is also a hotel. The staff was consistently friendly and helpful. The rooms were real suites with bedroom, living room and full kitchens. My room was very clean and well maintained. The hotel's public rooms were the same. The complimentary breakfast was better than the normal found at other hotels. The "Manager's Reception" each afternoon was a nice touch with complimentary wine, beer and snacks. A nice, quiet and very affordable place to stay. Only downside is that it is a bit off the downtown area of LV. However cabs are plentiful and the crowds were scare there. There were absolutely no negative parts of my two night stay.
Excelent resort. Like staying at home. Don't have any
Room facilities Swimming pool close to earlier Bathroom inside main room
Clean rooms with full kitchens. Noisy
No parking or resort fees. safe and friendly workers. slow checkout.need to update room carpets.
Off strip but walkable, closer to airport than others, free parking since more hotels are charging by the hour, quiet due to less drunks, spacious with kitchen for left overs and balcony to sit in sun, friendly and accomodating staff because I like the same room!
Very nice staff and quiet location The wifi did not work very good connection errors signal not strong enough
We had a great suite with many extras that made our stay very comfortable! The efficient staff were quite helpful with all our needs. And the special rate was hard to beat..
A hotels reputation can made or broken by its staff, this Hotels staff definitely compliment this hotel and make you feel that whatever your need is then they will try and accommodate and go that extra yard to ensure your stay goes smoothly. I'm really struggling to find anything to fault this hotel and its staff.
Having a full kitchen, location, no casino, and a good rate was what the resort a great choice for my stay.
- Friendly and helpful staff. - Clean, spacious, comfortable - Full kitchen - Convenient location - Pool and barbeque - More like a condo...less like a hotel - Relatively quiet and family friendly
Its was inexpensive for being so near the strip, cheap drinks and gaming. Free parking. Cheap remodel, old bathrooms, sparce rooms, thin walls, there were boogers smeared on the elevator walls that stayed there for days. No refrigerators in the bedroom.
Loved the gaming, food was very good, staff was great! Some limited staff in restaurant, eliminated that due to long wait on a Tuesday!!
What you'd expect when staying at a Hooters, not exceptional but also not awful. Maid service does a good job, though there's only so many times you can vaccuum a carpet before you need to replace it, similar issues with grouting in the bathroom. No leftover hairs from previous guests, didn't feel a need to use my own sheets. Couldn't open the shades on the window because people would have been able to see in from the parking lot, windows did not lock. Additionally, one of the lights decorating the outside of the building was placed directly in front of the room, meaning opening the shades filled the room with red light, an experience not uncommon at hotels in Vegas. Room has a small table and chairs in it as well as a dresser with 3 large drawers in it. Asked for a robe and was told "we don't do that." The only really uncomfortable part of my stay was walking through the smokey casino every time I wanted to get to my room. There is no way around it, unfortunately. Also, Hooters as well as all other hotels on the strip charges a "resort fee" though unlike some of the other hotels on the strip, Hooters did not seem to offer any more amenities to make the resort fee plausible. Clientele is primarily middle aged single men or young people staying there because it's the cheapest option on the strip. If I was to do it over, I'd pay the $10 a night and stay at Excalibur.
The location was not horrible. It was stinky, gross, dirty, old, the clientele was very seedy, overall felt very unsafe there. Let early it was so bad.
The staff was very helpful and accommodating. I stayed 2 times in 2 weeks as I flew through Las Vegas and a couple of the staff greeted me and remembered my first visit. For the Rate I wasn't expecting much but the rooms were clean and spacious In the 2nd room the Faucets needed some TLC to function better.
Everything Too long for drinks at the casino
The price was good for a last minute same day hotel... the pool area was pretty decent with a side bar Walking distance to the strip There is this terrible sewer smell outside the hotel. The hotel was going through renovations so walls were blocked off, elevators were stopped, construction most places. The casino is tiny - no roulette!
Cheap No table games open besides blackjack and room was not made up last 2 days
The comps were the best. Good mix of slots and tables. Almost like a local casino on the strip. Really nice.
The hotel is fine, the service and staff was cooperative. The experience was bad because of the mistake in reservation, we reserved two rooms and the notice from getaroom just included one room and it was necessary to pay extra fee for the room, and they didn't discount the additional payment 12/02/2017000051HOOTERS CASINO HOTEL L$84,949.002423$3,540.00$81,409.00 12/02/2017000052HOOTERS CASINO HOTEL L$84,949.002423$3,540.00$81,409.00 05/02/2017000055CCI*HOTEL@GETAROOM$610,848.002423$25,452.00$585,396.00
Location close to airport Noise
Location, Cleanliness Hidden resort fees not mentioned in third party reservation sites, Room without a real bed - just an uncomfortable sofa bed, Trying staff (I dealt with a manager by the name of Mia Salvador - perhaps others are okay)
Nice non casino hotel in the heart of the strip. They sell time shares and are pushing you to attend seminars
The only good thing about this place was the location. AWESOME location. The rooms were also clean. The staff was horrible. Upon arrival they had no record of my reservation. Luckily I had my confirmation papers with me. I then had to wait another 45 mins for them to make another reservation. I had 3 rooms btw. Once the reservation was made they charged me an extra $100 for each room that's a total of $300! and it was their mistake that the reservations were not there. After I checked out and went back home I noticed another charge for $67 on my credit card. I called to ask them about and they told my it was an amenity fee for using valet parking, the pool, business center, fitness center etc. I NEVER used any of that stuff. I spoke with a manger he hung up on me and when I called back he mysteriously left for the day. I asked for a corporate phone number and they gave me a number to a local spa! very unprofessional place. will never stay here again.
Overbooked so they sent me to a location far away from the strip. Only provided me with 1 cab stipend that didn't even cover a tip to the driver. Very dissapointed
Accommodation and location for the price is a great deal and time. Slight problem with the booking due to computer problems. Lead to a double charge.
The property's located centrally on the Las Vegas 'strip', with most key attractions within walking distance; a bus stop isn't far away, for easy access to Downtown and beyond. The property is well maintained with good facilities and some rooms have excellent views. Beware of offers for the 'welcome package' after you've checked in - for me, this was an offer of a part-rebate on my booking if I was willing to sit through a sales presentation for the resort. No interest from me - so no welcome for me. Staff, generally, seemed more sales-oriented than service-oriented, which was disappointed and unexpected.
Overall great stay! Clean and comfy! Great location! Really annoyed by the immediate attempt and pressure to book us into the 90 min, timeshare, sales pitch seminar! Just drove 4 hours in the heat and just wanted to get to our room and relax. Didn't ruin the stay but certainly turned me off to the suggestion.
I loved the room convenience and the kitchen The trash was a little small
The location The bed
For location, amenities, and value it is now one of my favorite places to stay on the strip. Having the small kitchen set up with fridge and microwave and dishes is great! And can't beat the location for the price!
Staff was friendly and attentive. Location was barely a block off the strip so very convenient to get into the hub of Vegas. Gym, pools, and amenaties top notch for money spent. Glad that it was not connected to a casino as I am not a gambler or drinker, but do enjoy wandering the strip. Would stay here again and will likely be my first location to check for my next trip back to the Vegas area.
The value we received given the fact there was a large conference was going on, was great.