Value for money
Distance to city centre
Distance to airport
|"Staff very helpful and friendly."||(in 83 reviews)|
|"The bed was very comfortable!"||(in 34 reviews)|
|"Great friendly staff and lovely room."||(in 83 reviews)|
|"Shower didn’t drain properly!"||(in 16 reviews)|
|"Not recommended if you have many pieces of luggage."||(in 2 reviews)|
|small room||in 233 reviews|
|friendly staff||in 168 reviews|
|great location||in 168 reviews|
|close to paddington||in 119 reviews|
|comfortable bed||in 91 reviews|
|train station||in 80 reviews|
|hotel was excellent||in 60 reviews|
|good shower||in 39 reviews|
|london paddington||in 27 reviews|
|nespresso machine||in 24 reviews|
|soft drinks||in 22 reviews|
|heathrow express||in 15 reviews|
|bit small||in 12 reviews|
|hyde park||in 8 reviews|
The staff, including the manager Antonio, was welcoming, helpful and enthusiastic. I've stayed here before and have found this to be generally true. The waitress in the restaurant was similarly helpful and cheery. Very nice shower setup. The location is very convenient -- I take the Heathrow Express to Paddington and walk half a block to the hotel.
Shower gets warm enough but not really hot.
The hotel was very conveniently placed near the station and yet it was quiet. The staff were welcoming and efficient. The room was clean and attractive.
There were no bath robes in the room and the tea and coffee etc were not topped up when used. As in most London hotels, the breakfast was expensive and was not value for money.
The convenience central location to transport systems. Restaurant was excellent and staff helpful.
Was a bit on the expensive side for the size of the hotel room.
Staff were excellent. Service very good. Location great. Very close to Paddington Station.
The 3 Oçlock in the morning fire alarm! But sometimes these things happen!
For us, traveling into Paddington Station from Heathrow, then out from Paddington to Cheltenham and then all back again a few days later, the location was fantastic. It was also just a short stroll through a nice neighbourhood (with some good restaurants) to Kensington Gardens - and beyond that, to a range of museums and sights. The staff were very friendly. The room was a good size - we expected worse in London and were surprised to see there was room for a small sofa, an armchair and a desk with chair, as well as a very comfortable bed - and the interior design was both modern and fun. Free wi-fi was a real plus.
The lift (elevator) was just a bit... fragile. There was a bit of street noise from nearby pubs, but that finished at about 11pm.
I was given a small room which was barely bigger than the bed. The shortest path from the work desk to the bathroom was through the bed. The closet/storage space was miniscule. However, the room was spotlessly clean and was well-appointed: large number of outlets on the desk, free water bottles, free wi-fi, led reading lamps, and in-room safe, to mention a few. The bathroom was ultra-modern, and the mid-size shower had rain showerhead which I enjoyed. Staff was exceptionally courteous and helped out a lot. They booked a taxi for me and upon my request advanced the pickup time quickly. They also printed my boarding pass when I emailed it to them. They promptly took my luggage to my room and loaded taxi. Excellent location.
A very smart hotel. Friendly and helpful staff. Excellent food.
A lot of noise from the road outside spoilt the first night and the hotel should look at improving the soundproofing of those windows at the front of the hotel.
Staff, room , facilities
Fabulous quality decor and room provided everything I needed. All but one of the staff I met were great.
Checking in was a horrible experience. The woman on reception was not only unhelpful but actually rude and unpleasant and I felt shaken by her attitude, hence my choice of "poor" for the check-in process. However, aside from this, staff were great, which is why I've gone for an overall "excellent" for performance of staff. I dealt with a lovely man who helped me with my luggage and a male receptionist who was very nice and helpful. Also, the wooden floors in my room were very very slippery, and not just in bare feet and socks but also while in shoes! And finally, I struggled to read the code for the wifi and was told that many guests have a problem with that.
Stylish hotel, loved the comfy bed and great shower.Would recommend this hotel and will definitely be back on my next trip to London.
Hotel was excellent. Modern rooms, small but well designed and comfortable. Staff were excellent, friendly and helpful. Food in restaurant cafe was first class. Rooms well stocked with necessities and towels etc replaced frequently. Great location, shop to one side, small cheaper cafe to the other. 1 minute walk from Paddington tube station where there is an express tube to Heathrow!
Hotel Indigo London-Paddington provides contemporary accommodation in London and is a short stroll from Lancaster Gate Tube Station. It also features an executive floor, an express check-in and check-out feature and a rooftop terrace.
There are a range of amenities on offer to those staying at Hotel Indigo, including a 24-hour reception, an airport shuttle and valet parking. Additionally, the multilingual staff are on hand to offer local information. The hotel also offers a well-equipped gym.
The individually-decorated rooms at Hotel Indigo London-Paddington are air-conditioned and include a refrigerator, a mini bar and an iPod docking station. All individual bathrooms have a bathtub, slippers and bathrobes.
Hotel Indigo Paddington London offers a conveniently located café where guests can unwind with a drink after discovering the area. In the evening, guests can relax in the lounge bar.
Hotel Indigo London-Paddington is within walking distance of Queensway, Regent's Canal and Edgware Road. Oxford Street is a quick car ride from the hotel.
based on 339 reviews
Value for money
Policies vary by room type and provider.
All existing bookings at Hotel Indigo London - Paddington can be changed or cancelled for stays up to 30 June 2020. For more information, visit the Intercontinental Hotel Response to COVID-19 page.
Hotel Indigo London - Paddington is located at 16 London Street in City of Westminster, 2.4 miles from the centre of London. Hyde Park is the closest landmark to Hotel Indigo London - Paddington.
Check-in time is 14:00 and check-out time is 11:00 at Hotel Indigo London - Paddington.
Yes, Hotel Indigo London - Paddington offers free Wi-Fi.
No, Hotel Indigo London - Paddington does not offer free parking.
No, Hotel Indigo London - Paddington does not offer free airport shuttle service.
Hotel Indigo London - Paddington is 9.6 miles from London City.
No, pets are not allowed at Hotel Indigo London - Paddington.
No, Hotel Indigo London - Paddington does not have a pool on-site.