Montauk Hotels

Accommodations were excellent, staff was great and sunset views over the bay absolutely 2nd to none.

Dont stay on the first floor.............. Its a very strong mustie smell in the morning hot water in the shower didn't work, front desk women at check in was very nice AND FRIENDLY, however front desk older women at check out was not friendly or nice at all, We told her the hot water in the shower didn't work, she said '' DO YOU KNOW HOW TO TURN IT ON......come on I was born in the day but not yesterday,,,,,,No resturant either.........beautiful sceenery, and decor.....

Loved the porch overlooking beautiful lake. Beach parking passes, convenient to town, nicely appointed

Not much service, pretty much on own to figure things out

The beautiful view from the deck right on Fort Pond. The interior of the room and bathroom was very clean cannot say the same for the exterior..

The exterior of the building needs some work. Numerous spider webs on the deck railing and the outside lighting. Had not been cleaned in months. When going through sliding doors to get on deck I had to crouch down the spider webs were huge.

Another negative was location of my room number 6. Attached to restaurant and right below us was an outside area used to wash or store garbage. As a result, numerous gnats outside our door which ended up in the room every time we entered and exited.

We got an upgrade upon arrival which was amazing! The location is spectacular and completely romantic. We had great weather luckily. The room was beautifully decorated in a rustic 'Restoration Hardware' look. Very chic. Free shuttle!

Did take a long time to get ice that we requested. We called 2 times and waited about 30 minutes.

The view.

The food was not fresh.Toilet got clog multiple times.The hair dryer didnt work.There was bugs on the bed.

Great staff and location. The hotel was just enough - not too overdone. Nice, quiet pool area. Will definitely be returning.

Location

Stacy was wonderful at checkin. Ryan and jahryn took care of us at bar

Great accommodations, beautiful location, easily accessible to other areas to explore. Nice restaurant, pool and outside bar. Rooms were clean, spacious and nice.

There were lots of families staying there. It was casual and low key which was nice. The only issue was that our room was the only one w no balcony furniture. When we went to ask, the woman at the front desk said that it was because there were privately owned units and the furniture belonged to the owners. We stated that every unit has the same furniture and then she said that she would have the maintainence crew check. Nothing was resolved.

The shower and the curtain was old and didn't look clean.

Loved the entire staff!

The beds are comfortable, there's a hot breakfast in the morning- it was everything I needed.

Nothing

I booked this hotel to spend the long weekend with my family, I had a very good experience years ago in another Hampton in Staten Island, that's why I decided to book an Hampton hotel again, but this time was a really unfortunate experience. First I choose this hotel because it has a pool, so my kids might have fun when I was working in Long Island. The heated system in the pool was broken so the water was freezing cold. I brought this concern to the manager, he apologized saying that the heat has been broken for a while and he gave me one of the three nights for free, I didn't think this was the right way to fix this, because my kids wanted to have fun, they don't care about having a night for free. Then the housekeeping is not the perfect one in this hotel, they did it around 7 pm, and we had to stay out of the room with the kids waiting for a rude housekeeper to finish the cleaning of the room, and of course the cleaning was in rush and the room was not cleaned to the standards than a hotel like Hampton Inn should be. Another thing was that the odor vent in the bathroom was broken as well. So to end this nightmare, on Monday when we were supposed to check out, I went to work and I called the hotel around 10 am asking if they would be able to let my family check out late, because I was not able to get them on time, the desk agent, her name was Janet was very rude on the phone with me and she said that she couldn't let me do that, because they needed to have the room ready early, I remembered her that the housekeeping was done by 7 pm everyday during my stay and I was asking just to 3 pm, I was begging her on the phone, she started becoming angry and she said to me "so you want me to lose my job just because you want to stay until 3 pm? you got it" and then she hanged up on me. I called right back and nobody answered the phone for 10 minutes. Finally this girl Janet answered the phone, I asked her to transfer me to her manager, she said that it was not manager on duty, I asked for 1-800 number to start a complain and she put me in hold and then she transferred me with another lady who let me did the check out by 3 pm and apologized, but she said to me that she doesn't believe that Janet was rude with me or hanged up the phone on me, this made me more upset because this person was calling me a liar, finally I went and picked up my family by 12:00 pm after all this frustration. This is the worst experience in hotels for me and my family.

i was driving from New York and i drove early to my hotel since iw as excited. i arrived at the hotel a bit early and my check in is not until 2pm. receptionist was a guy and i forgot his name. he worked on June 19, 2015 and he was there around noon. who ever it is, im really glad it was him who was taking care of me. the check in was really smooth and i couldnt be more happier. i had a bit of a problem about the Wi-Fi and i asked, he was very helpful and informative. then i stayed a few minutes in the lobby to use the Wi-Fi. then back to my room again. its just smooth sailing. anyone who is thinking of a hotel near an airport or if you plan on visting the hamptons. this is a great hotel to check in to. 10 out of 10. seriuosly like get your behind and check in on this hotel. thanks Rodeway Inn!

room to small, bathroom to small. breakfast was a joke. overpriced