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Accommodations were excellent, staff was great and sunset views over the bay absolutely 2nd to none.
It's ave autogiro property, it's a castle I top
Nice atmosphere Convenient parking was very limited, the one time I got a close spot, staff called me at 10:30pm to move it because it was for the hotel's shuttle van. But the spot wasn't marked for the shuttle. I was annoyed at myself for agreeing to move it. The other lot was about 2 blocks away.
Dont stay on the first floor.............. Its a very strong mustie smell in the morning hot water in the shower didn't work, front desk women at check in was very nice AND FRIENDLY, however front desk older women at check out was not friendly or nice at all, We told her the hot water in the shower didn't work, she said '' DO YOU KNOW HOW TO TURN IT ON......come on I was born in the day but not yesterday,,,,,,No resturant either.........beautiful sceenery, and decor.....
Loved the porch overlooking beautiful lake. Beach parking passes, convenient to town, nicely appointed Not much service, pretty much on own to figure things out
The beautiful view from the deck right on Fort Pond. The interior of the room and bathroom was very clean cannot say the same for the exterior.. The exterior of the building needs some work. Numerous spider webs on the deck railing and the outside lighting. Had not been cleaned in months. When going through sliding doors to get on deck I had to crouch down the spider webs were huge.
There were lots of families staying there. It was casual and low key which was nice. The only issue was that our room was the only one w no balcony furniture. When we went to ask, the woman at the front desk said that it was because there were privately owned units and the furniture belonged to the owners. We stated that every unit has the same furniture and then she said that she would have the maintainence crew check. Nothing was resolved. The shower and the curtain was old and didn't look clean.
Great Staff, Nice Rooms, close to airport
Friendly staff. Clean rooms. Bathroom fan didn't work. Bed was too hard
Friendly and helpful staff
Ease of checkin Ac unit was not cooperative. Too cold no matter what temp was chosen. Rugs were not clean.
The beds are comfortable, there's a hot breakfast in the morning- it was everything I needed. Nothing
I booked this hotel to spend the long weekend with my family, I had a very good experience years ago in another Hampton in Staten Island, that's why I decided to book an Hampton hotel again, but this time was a really unfortunate experience. First I choose this hotel because it has a pool, so my kids might have fun when I was working in Long Island. The heated system in the pool was broken so the water was freezing cold. I brought this concern to the manager, he apologized saying that the heat has been broken for a while and he gave me one of the three nights for free, I didn't think this was the right way to fix this, because my kids wanted to have fun, they don't care about having a night for free. Then the housekeeping is not the perfect one in this hotel, they did it around 7 pm, and we had to stay out of the room with the kids waiting for a rude housekeeper to finish the cleaning of the room, and of course the cleaning was in rush and the room was not cleaned to the standards than a hotel like Hampton Inn should be. Another thing was that the odor vent in the bathroom was broken as well. So to end this nightmare, on Monday when we were supposed to check out, I went to work and I called the hotel around 10 am asking if they would be able to let my family check out late, because I was not able to get them on time, the desk agent, her name was Janet was very rude on the phone with me and she said that she couldn't let me do that, because they needed to have the room ready early, I remembered her that the housekeeping was done by 7 pm everyday during my stay and I was asking just to 3 pm, I was begging her on the phone, she started becoming angry and she said to me "so you want me to lose my job just because you want to stay until 3 pm? you got it" and then she hanged up on me. I called right back and nobody answered the phone for 10 minutes. Finally this girl Janet answered the phone, I asked her to transfer me to her manager, she said that it was not manager on duty, I asked for 1-800 number to start a complain and she put me in hold and then she transferred me with another lady who let me did the check out by 3 pm and apologized, but she said to me that she doesn't believe that Janet was rude with me or hanged up the phone on me, this made me more upset because this person was calling me a liar, finally I went and picked up my family by 12:00 pm after all this frustration. This is the worst experience in hotels for me and my family.
Close to everything, freeway, grocery stores, chain restaurants around, wish more local food but that's ok! Great location if you plan to do things around the area. We will stay again! N/a
The bathtub was not big enough.
staff was friendly, had full cable/hbo, bed was comfy, close to beach/restaurants/bars.. numerous discolored spots on bedding made girlfriend uneasy/uncomfortable, room was outdated and i would say only worth $40-50 but cost $90. was there in the offseason and it was $90, can't imagine how much it is in the summer..
People, location, view and convenience. No.
the staff was really friendly and helpful in every way possible, and the location was great, it was right off the center of town and right next to the beach
Everything. Good management. Great location. Worked for a wonderful break. Nothing. It all worked.
This guest did not leave comments about this hotel.
How quiet it was and the location.
Proximity to the beach and cleanliness of the room was excellent. Office was closed at 5pm and you had to call the manager to check in. Manager was on site, just seemed weird that they wouldn't staff the desk until at least 8pm before putting up the sign.
Brand new renovated room with new mattresses. Very nice. Great location. 2 minute walk to the beach.
The hotel was very easy to find and within 20 minutes of great restaurants. The bathroom was not cleaned when we arrived. There was hair on the toilet and on the floor. It was obvious the floor had not been cleaned in some time. The toiletries and towels had not been replenished since the previous guests. A major issue we had was that our entry door jamb was bowed. The door would only shut if you slammed it closed. The maid never did this, and left our room open all day long.
Needs repair and cleaning, wall paper peeling in the halls, carpet edges exposed. No elevator, microwave, refrigerator. room was not worth the price paid.
Staff was very nice. Wake up call did not work, even though I was told it would. Also the alarm clock in my room was broken also!
Big indent in the bed. It should be replaced.
amenities, gym and pool room not that clean, bathroom especially floor in rest of hotel dirty
Dirty, falling apart, incompetent staff
Just not clean over all. No refrigerator for my 14 days stay. Later when I asked they said some rooms do have but some don't.
The staff was friendly and helpful. Clean sheets and comfy beds. The bottom strip of lining was peeling off the wall next to my bed. Towels were a little starchy and our room didn't provide soap.
Not much - but I did like the soft bed. For one night it was a nice change. Dirty and creepy - unclean and they left parking lot doors open at night that's scary.
Bed bugs. My daughter had over 40 bites on her arms and legs. We went to front desk, asked to change rooms (did not want to stay but it was 3:00 am and we had no where else to go). They gave us another room - door had to be pushed and slammed to close - was missing the chain lock. Hotel did not compensate us for anything.
There was mold on the ceiling of the shower which was absolutely unacceptable. Who knows how long the mold was there. The room/bathroom was quite dated and appeared dirty.
it was quiet. dead bugs in the bathroom. the hallways were filthy. it was very hot and the air conditioning did not work. room service was "Too busy" to deliver It appeared to be family run and they were way over their heads. Maybe Clarion should do surprise inspections.
Good and comfortable place, with very pleasant and helpful staff
my stay at the hilton garden inn was wonderful,the room comfortable with excellent facilities,i especialy loved the provision of a fridge,microwave,iron and ironing board and the spaciousness of the room......the breakfast was second to none,the buffet provided great variety and the excellent waiting service by the staff was fantastic and i felt i was treated with fantastic custumer service skills and all round......definetely a must stay and id recommend it 100% ......
Very convenient to the airport and centra to the area we were visiting The water pressure was very poor. The mattress was dipped in one side as if a large person had slept in it for a long time making it very uncomfortable to sleep in.
They tried to overcharge me 4 times, and I'm still fighting it, even though I showed them the Booking.com receipt, and emailed it to them again yesterday. The maid came at 8:00 Friday morning, and after I asked them to come back later, they didn't. I had to raid the maid carts in the morning for coffee and towels. The bed was more of a lump, not a mattress. The hot tub jets weren't working. The heater was spotty at best...I was cold most of the time. They should return my money, let alone overcharge me.
Everything we expected from a five stars hotel!
The front desk was very welcoming. We were able to get into our room by 2pm which was nice because we were expected to be at a party by 3pm. The queen beds were very comfortable. The pillows were soft. Everything appeared cleaned. Plenty of towels for two people. The bathroom was cleaned . The hotel was quiet, no wild parties while we were there. When we walked out to the main part of the hotel, a wedding was in the process. Very nice ! We would definitely return again ! The price and accommodations fit our needs ! When we first walked into Rm 403, the room smelled musty. I really think it was the carpet. It looked like it needed a cleaning. Otherwise everything else was clean..
Quiet rooms. Front desk clerk was over the top gay. Took me by surprise
Great accommodations, beautiful location, easily accessible to other areas to explore. Nice restaurant, pool and outside bar. Rooms were clean, spacious and nice.
Stacy was wonderful at checkin. Ryan and jahryn took care of us at bar
Nice Villa rooms. My credit card information was stolen shortly after I booked the room online. I'm sure it wasn't anyone at the hotel, but something's fishy about the way the online transaction went...