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The bed was comfortable. The lobby carpeting had stains everywhere which is gross as that's the first thing you see when you walk in. In the room, there was no iron/ironing board so I had to ask for one. The bathroom was old and outdated beyond what I have ever seen before. It reminded me of a hospital bathroom. There was no mini fridge to store my leftover dinner I was going to take to work the next day. I booked this room online prior to seeing the facility first. Will never stay here again & do not recommend.
nothing this place was so horrible and nasty and dirty this place was horrible it was nasty and dirty to the point where we checked in and we checked right out
Location is good. The place is quite dirty, and in disrepair. Bad smells and urine stains on window seat/nap cushion below window. I've never stayed at a Microtel before this, but would not do so again.
All pleasant None
Only two locks in the room and both did not work. And we could not be accommodated in another room. Water spill by ice machine left unattended for half a day. Hair in new towels. Some front desk staff indifferent as if you are an annoyance for requesting things. Breakfast hard boiled egg with no sausage or bacon and cheap small pastries. Not bad hotel if you like being in hotels with motorcycle biker, truck drivers etc. no fridge, no microwave.
Upon check-in, the door to our room would not work and the desk attendant was very apologetic and quickly reassigned us a different room which was much quieter and faced away from the highway. The room was small, but comfortable and the bathroom was really large. The inside corridors were very hot and stuffy. There was a little noise from the freeway, but that's to be expected when you're staying right next to it.
It was the best price around for a chain motel, flat screen tv No iron, no coffee in room, tiny room, the breakfast juice machine broken and the hotel didn't even provided water for guests, nothing to drink!!!
Room was a bit worn but clean. Everything was in working order. Front desk staff didn't know hotel policies. Hallways were dirty. Outside door didn't close properly making security a concern.
The staff is awesome! The bed was hard but I sleep on a tempurpedic at home so it's probably not a fair comparison.
Was very attractive and modern looking. 1. Hollow doors which made for hearing a lot of outside noise. 2. The doors in my room were somewhat broken, I couldn't open the door without extreme force at times. 3. The window curtains did not close 100 percent so there was always extra light that kept me from sleeping easily.
The pool was great for the kids after a long day of soccer games!
Staff was very courteous and helpful, Nice sized room and clean. Toiletries were great, they used Paul Mitchell which was a delight. The ice maker didn't work and the spa was weak. There was a not so great smell to the linen. Really all was good except the maintenance. I expect better from a Marriott chain, still maybe this was just an aberration. I will give them another chance. All other experiences have been excellent in the past so, I'll look past this last experience.
Location Beds were soft & linens were poor fit that made for an uncomfortable sleep.
Not as clean as I expected. Spa wasn't working. Not worth the price charged.
Excellent and friendly staff. Fresh baked cookies abundantly available. Nice design. Comfortable. Abundant parking. Next door to Denny's for 24 hour dining.
I really like the location. It's quiet. The pool wasn't that big, but I like that it's an indoor pool. Overall, it was a nice stay. The room was stuffy if the AC wasn't on. The AC goes off and on on auto. We couldn't leave it to on only. It didn't work when we press on that.
Clean, comfortable and quick check-out. Interiors were decent and breakfast was plentiful. Great location with dining options available close by. Pool isn't heated. Because the gentleman we arranged our stay with over the phone mixed up our details, we has to sit in our car with two kids crying for over an hour while we sorted it out.
The rooms ( for the most part) are really pretty nice. ( I had three rooms during my 14 hour stay). 1st room: blow dryer caught on fire in my hand!! Mini fridge not cold. 2nd room: missing closet doors, air conditioner cover pulled off 3rd room: hard bed, air conditioning swings from very cold to uncomfortably hot all night long Management made no attempt to check on me or even see how badly I was burned, didn't offer to comp the room either.
the employee at the front desk I hated everything first of all when we got to the room the door was open to the room then the carpet and sofa were dirty then when we were all settled in about to lay down on the bed we see this flee on the pillow so we decided to get a refund and get out of there
NOTHING!! I can say the location was good. The place is disgusting!! Filthy, run down. Needs updating badly. Even a coat of paint and some decent furniture to sit on. Don't know how old the couch in our room was but one side of it sagged it was so worn. The window in this place have to be 30 years old!! Could easily break into these rooms on the ground floor.
Large room with a couch. There was no water pressure, had to have maintenance come and increase pressure to a trickle for the shower to operate. The shower was falling apart. The electrical outlets didn't work. The bed was hard. The breakfast was terrible.
This hotel was is in HORRIBLE condition! Broken toilet seat, big chips in wood on bathroom door, blood-like spots on drapes, cigarette burn on the tv, and on and on... I would never stay here again!
We were returning from a trip out of the country and needed a place to stay over before driving home the following day. It was a bit of a drive from the San Jose airport, but VERY worth it! Despite being close to the freeway, the Quality Inn was perfect. Quiet, romantic, and a great value. The property was clean, some of the furnishings were worn and had obviously had full lives, but were clean. We were disappointed that when we tried the hot tub, it was not warm enough to get in. The pool had just cracked, we didn't mind that, but would have liked to have used the spa =) Overall, a great experience, would stay here again.
The beds were comfortable, and the amenities were adequate. The room "felt" clean, but the smell indicated otherwise. The odor in the room was overwhelming with the smell of a locker room or dirty socks perhaps. The coffee at breakfast was not fresh, and as a result, not drinkable.
nothing was bad nothing was bad
super clean and excellent customer service! nothing
Location was the only positive. We were traveling to Southern California and needed a hotel close to the highway and outside the bay area. This fit our needs. The hotel was dirty, dark, and stinky. We were given the room available and it smelled like mildew and smoke. I will not stay there again.
- Trash bag in hallway left for over 24 hrs - Charged $20 more than confirmed amount - Booked right next door to a loud guest when hotel was quite empty
The hotel was under remodeling construction and the conditions were terrible during the day. Ridiculous access, and pool was closed. If we had known this we would never have stayed there..
No bot water internet not working bad bed holes in blankets door lock didn't work Next to road very loud
The hotel is close to shopping and restaurants which are within easy walking distance. The room was not the cleanest; counters were dusty, floors could use a better vacuuming and the walls in the shower area were slightly mildewed. The towels may have been washed but were heavily stained. It looked as though they were used as rags from the garage. The rooms are not all that well insulated, so you can hear neighboring rooms showers and folks talking outside.
I was rudely instructed how to park my car by a housekeeping employee. They claimed that I was driving over one of their bushes, where in reality my bumper barely touched one of the branches. In addition, the parking spaces are very small. Designed for compact cars. I parked so my vehicle wasn't sticking out into the main driveway, but they prefer that you block the driveway F.Y.I. Perhaps housekeeping should focus on...hum...housekeeping! Especially since there towels are old and look very dingy and dirty. Maybe they should worry about cleaning stains, fixing broken lights and toilets, instead of parking. My stay initially started off well, but I quickly started to feel unwelcome due to the rude staff member and. I will be checking out first thing!!!
Good room for the price It was a ways from San Jose but was worth the drive
Location was hard to find, they were doing construction when I was there, it had a tv, microwave, table and fridge. All of that wasn't really necessary. I used it for a short trip and it would have been better if they just put the bed in there and an updated tv. It was extremely over priced for what I paid for, I would have been better off sleeping in my car and saving my money.
It was a quite nice. The location made it good for us to get to our destination in a decent amount of time, and the price is what made our decision to stay there.
felt safe and for the most part clean distinct musty smell to the room, towels were yellowish, key card deactivated 15 minutes before checkout time..