Would you like to save as your currency permanently or for this visit only?
They did not clean my room and and were charging me extra money for breakfast and then after talking to the manager they took if off but wasted 45 min and they knew that i never had breakfast
communication possibilities. upkeep of hotel needs to be reviewed.
The hotel has a very nice environment and very close to bus station!
Relaxed atmosphere. good service, well done to the staff. Breakfast should be included in the room price. charging 16.60 euro for a basic breakfast is outrageous.
Ease of access to Duesseldorf and Kaarst (where we met friends) The airconditioning didn't work. I also had problems with the car parking ticket that I bought on arrival.
It was close to where I needed to be The internet did not work, the parking outside had to be paid in cash, the rooms were dirty, the breakfast was not included in an expensive room rate and costs an additional 16 euros!
Breakfast price (32 euro pp) much too high
The location is very convenient. Room is clean and comfortable. Hotel should provide local tourist map to the guests. We like to use public transportation to go around, if hotel can provide information in English, like where to go, how to reach center by bus/tram... it will help guests a lot.
Hotel was comfortable, quiet, and in general what I was looking for Very expensive bar
Convient location, with the services I require.
Everything, i have stayed here on numerous occasions an dhave never been dissapointed. Professional attitude and loevly hotel
Pool and kids liked the toys and Staff were a bit rude when we asked for direction but this could have been due to the language difference
The rooms and bar area were well designed. The staff were rude, and unhelpful, especially when I arrived at Midnight and was hoping to get something to eat, and was told no food was available, only peanuts! On checking in the receptionist entered my credit card details wrong into the system ( which I admit is a simple mistake) but this caused a lot of problems with my credit card that had a knock on effect when I was trying to check out, causing a long delay which nearly resulted in me missing my plane! When I checked in the taxi driver dropped my bags onto the porters trolley but once I was checked in the receptionist turned his back on me and I was left to deal with my bags myself.The coffee machine in my room didn't work, and there was a lot of maintenance work going on in the hotel which was very noisy and woke me and my colleagues up. I am not normally someone who complains but in this case I feel that it is justified especially considering the price we were paying.
The hotel staff was great and the bar and resturant had great food.
The food the bed
The personal is very friendly hotel very clean and relaxing.
Good room with space and comfortable Far from city centre; Room was dirty when I arrived; Expensive Internet and restaurant not enough when hotel host big events. (40 minutes waiting for a table) room service was very bad quality.
too smokey from cigarettes, room was old, needs modern updates
The staff was extremely friendly and helpful. Great services available. Was so easy to just walk over to the airport and catch the train into the city centre. Rooms were excellent and I couldn't believe how quiet it was with the proximity to the airport. I would recommend this hotel to everyone. Great value for the price!
Nothing Far too overpriced at conference season. Feel being ripped off.
Convenient location for airport and exhibition centre
Friendly and helpful staff No access to watch UEFA Champions League football!
the profissional atendance
location, near airport terminal altough short, but very cold walk to and from terminal
wonderful hotel & proximity of departure terminal
Very well located hotel with direct access to the Airport Terminal
Excellent clean room, excellent beverage and diner facilities None
This was an exceptional hotel. The staff was unbelievably friendly and helpful. Great location in the center of all the action, but quite due to the large courtyard with high walls on each side that kept the noise to a minimum.
It was both a hotel and a museum...amazing place. Fantastic location on the edge of Altstadt - old town - close to trains Cost - but that was not a surprise
- Great location- Converted old monastery to hotel with plenty of museum worthy pieces displayed throughout- New + modern rooms / facilities- Great staff, from the bell crew and the receptionists to the waiters and cleaning team- Decent WiFi Really have nothing to complain about.
very close to the k fair poor minibar only one computer at the business center
incredible tasty breakfast, decent rooms the smell inside the rooms, located in industrial area, pretty old Tv sets for a hotel rated 4 stars
The staff was amazing, and made sure that every request was met as soon as possible.
Hotel staff were so accomodating. Room was comfortable and clean. Breakfast was amazing, everything you could want. Perfect for business in Dusseldorf, only disadvantage for weekend visit was distance from Dusseldorf. Trams were good and cheap but a short walk taxis available at the rate of 15-20 euros each way. Nothing, enjoyed our stay very much!
The restaurant had a reasonable menu and service. The additional charges eg for parking and internet access. At the rate charged for the room I would expect this to be included.
delightful staff and a very clean spacious room I would have no hesitation in recommending this hotel to anyone doing business in Neuss
There are no good points in this hotel. 1. Reception staffs didn't know how to use international call. So it takes time for me to find it. 2. Taxi control, just call, but there are no signboard for customers and also taxi. So some of guests coming late waited along the street and got taxi first. The hotel doesn't have any awareness about this. 3. Internet can't be connected smoothly. 4. They don't change towel and other to new one in first day.
Clean room,good stuff,good underground parking Very expensive at these days
Sports bar was very smokey. Non smokers had to make do with an area beside the reception.
decent place to stay nothing
We liked the location. We were not too impressed with the room facilities. No writing paper, no pencil/ballpoints, no enveloppes. I did not like the bed pillows. Too soft and no way to get another one. Obviously the hotel is very popular by the Mid Eastern travellers. Without any disrespect, it seems to make the hotel a bit messy. Other than that we will come back for the location.
location, breakfast, concierge staff were slow in solving problems
Close to airport and downtown. Service was great. Thought price was a little high.
The location was very good. Staff were very friendly and helpful. Not as plush as I expected for 5 star superior - foyer area was a bit like walking into the office of a business.
The location of the hotel is very strategic
Rooms very well appointed and comfortable. An excellent hotel
I will return--very good--
clean and comfort no
A 5 star hotel all the way...excellent breakfast buffe. Perfect location.
Overall it was good value for money. Staff were friendly. Breakfast and dinner were quite acceptable. Room was ok. The lift was out of service
Spacious room where one can open the windows. Newly redecorated reception area. Sufficient free outside parking. Easy and short access from the motorway. Very dirty and old carpet in the room and corridor, even with holes in the carpet of the staircase. Walls in the corridor and staircase need urgently repainting. Curtains in the bedroom need to be cleaned urgently. Bed is ok for a single person, but definitely too small for a double (queen size ? I doubt it). You can hear some noise from the motorway.
High quality bed Noe air conditioning (very hot days). Lift, corridors rather run down
It is nice to visit Dusseldorf by bike.Next to the hotel there is a bike trail that leeds to th city.The breakfast buffet is very nice. It's not a cozy hoteL
yes the meals were enjoyable it is a good distance from the centre of dusseldorf
A lot of free place for parking
Well organized & friendly With hot wheather a pool would have been a great assett. No airco in room. Street noise.
comfort and the value for money no
staff was nice, i went for business to attend a trade show at Dusseldorf trade show center, the hotel is too far away, aprox 25 min, taxis are expensive, $ 80.00 per day, uber server was down, no uber, hotel was located in a lonely place, good for a horror movie location, nothing close just a gas station, if going for business stayed in the city.
For me, it was a convenient location. I was told the hotel resaurant was closed (it was only 20:00) and that the same food was available in the bar. This was true, but the bar was full of smoke. I ate quickly and left - so the hotel lost money as I would have spent more in the restautant.
The hotel is easy to be reached from the motorway.In general the staff was very kind and both breakfast and diner were excellent. Have stayed for 4 nights and upon arrival noticed that the room was not vauum cleaned (remains on the floor...). It took 2 x complaining before action was taken by the hotel staff.
This is not a four star hotel in my opinion. One down from a travel lodge.
Easy access to Neuss, free parking, price. The hotel is listed as 4 star but is definately more like a service station motel. Very basic.
friendly staff. good buffet breakfast no
Good, clean and competively priced. Friendly staff and excellent breakfast. I felt the staff were overstreched trying to cook, serve drinks and cover reception at the same time, this led to excessive waiting at times! The absence of a resturant service was disappointing however there is an excellent choice just a few minutes walk away.
very couteous and helpful staff, all of them Bed quality, cleanliness, absence of fridge
Route Guidance from the main road to hotel entrance was not sufficient, as the area in the evening was very dark. More lights and instruction signs, please.
the breakfast was good, the beds were comfortable they give us a tv guide and rates for the channels, but our tv would not pick up the football channel id to pay 11 euros a day for
Excellent value for money; short distance to the highway but still very quiet.
The woman on reception was particularly good, friendly and helpful. The bathroom was of a very high standard I did not like the location so much. It was all a little grey
It provided all the basic requirements for our business trip without any fuss or overcomplication It was located in the wrong area for our work programme, which was to visit the 'K' show on a daily basis, and also there was a shortage of fried scrambled egg for breakfast, probably due to it being so popular with all the guests at that particular time.
Great location 100meters away from the derendorf s station which made it very easy to move wherever I wanted to go. Wired internet was excellent. There were stingy about shampoo even after the little bottle was finished. Price was very high during the K-Show but everything is high priced during the K-Show. The internet should have been included in the price. I do not understand why hotels charge extra for internet in 2010
Near the train station
the comfort and the excellent breakfast!!!!!! when people travel with a lot of luggage/ need something to transport them.
The friendly and helpful staff. The location to both the airport and the exhibition center was superb. Nice restaurant and bar. The fact that I had to pay for an extra night even though I gave notice more than 24 hours ahead of time that I had to push my stay by one day. I ended up staying for three nights as originally planned but different dates, yet I had to pay for four nights.
1. Excellent breakfast. 2. Clean rooms 3. Friendly and helpful staff 4. All taxi drivers know this hotel. Nothing worth mentioning. Everything was fine.
The hotel bar and food were excellent N/A
Good comfort and very nice staff
Location, food. Price is 4-7 times higher during Medica Fair, compared to normal days. Surcharge for breakfast, surcharge for internet, no place to hang clothing during shower, long dark corridors, poor room light. Waiting fare too long for a buffet lunch.
The breakfast is just mervellous! Good location and connections.
Comfortable room, good service
to have a nice looby where visitors can get rest the looby was very big but not organized i dont like the price rate it was too high even in exhibition times
bathroom too small
It is a normal hotel for business and nothing is offered extra to like Everyday the house keeping used to forget something (one day shampoo, the other day the hand wash, the third day to clean ashtrays....more over, no safe box in the room.
right in the middle of town, clean, comfortable,no probs. all pretty satisfactory
the pool and the sauna internet access was slow, and cost too much
I enjoyed the morning breakfast They charge me the internet too high..
location small room verry very noisy, very small bathroom
It was what I expected The temperature control in the room did not seem to work
Good location, clean, great spa facilities for a relatively small hotel, nice breakfast.
The staff were friendly and helpful. Although overnight parking seemed expensive, we were allowed to leave the car parked in the garage until 2pm the following day, therefore saving on city parking fees. The buffet breakfast was excellent. Our room was on the first floor and we were able to hear the noise from the bar in the room at 12.30am.
The good friendly staff and big choice at breakfast. Only bad weather
excellent and spacious bathrooms very good breakfasts staff was very friendly and helpful separate small twin beds, most tv channels could not be subtitled into english
staff exellent, hotel is very new and clean, nothing left to be desired
The hotel is in a good location for shopping, dining out and sightseeing, the staff where very helpful and freindly and the rooms where very clean. The breakfast was fantastic with plenty of variety and I would recommed this hotel.
clean, friendly staff typicall hotel aircondition: it was very warm inside even it was cold and rainy outside, the beds are really bad
it's close to the main train station and other public trans portion and easy to the guest to go anywhere . every thing was very nice
Very quiet and clean room. One of the best breakfasts I've ever had. Very helpful staff. Good location 10 minutes away from the train station.
Wifi gali the All day never have The Internet wi Fi
Clean place Pricey for what they offer. Don't take their breakfast at 21 euros per firstname.lastname@example.org (a rip-off). Less than a block away there's a bakery that opens daily at 6 am and where you can select your breakfast option for around 8 euros. What really bothered me is that this property markets itself as an airport hotel - which in most large cities in the world means the availability of a shuttle service to the airport with a convenient frequency throughout the day seven days a week. The shuttle at this place operates just a few hours a day and only from Monday to Friday. If you arrive or need to depart outside their availability you'll incur in steep taxi fare from/to the airport. This property definitely does not offer a good value for your money.
My hole experience was excellent at this hotel!
the design nothing
The bed was excellent. I loved the linens! none
The rooms were very quiet and comfortable, the staff were really helpful. It is a taxi ride away from the airport around €8 or from 0600-2200 there is a free shuttle service which takes 10 minutes.
Stayed at the hotel for one night. Standard hotel, comfortable and very close to the airport. The airport is close to the city, so you can easily hop on public transportation or taxi to get to the center. Staff is friendly and efficient.
Clean room Breakfast buffet - I was a transit passenger and needed a room for the night. I was considering Sheraton at the airport, but decided to go with Lindner since it offers free wifi in the room and a free shuttle service. Well, wifi wasn't available in the entire hotel - free or paid. I was told I can go back to the airport for it, using hotel's shuttle service that supposedly goes every 20 minutes during certain hours in the morning and in the evening. The reception failed to mention that in the evening the shuttle comes only and when the hotel calls it and that there was no marked designated area for their shuttle at the airport. So the experience cost me extra taxi money and lost time waiting for the shuttle that never showed up. I would have done myself a favor had I got a room at Sheraton.
staff bedbugs, air condition noise and not cooling enough
I picked this hotel because it listed having an airport shuttle. But the shuttle did not run om the days we needed it (does not run on weekends)
Limited airport shuttle service, stops at 10 pm. I arrived at 10:30 and had to take taxi. Extra cost. Sheraton is at airport
Proximity to airport. Ditance from Centre. Quiet area with little to see or do around hotel.
Comfort Check in procedure
Hotel was exactly what I expected. Clean,Friendly and close to the Messe. This is what we needed and what we got. Taxis were readily available. Good trip all round
The Lindner met all of our expectattions and more. Friendly courteous staff who all spoke very good English
Staffs treatment was exelent. Please provied on botle Pure water as a complimet. Other wise we needto use Mini bar. If you give us 1 litter water complimet with one night stay I hope that I will be more happy.
comfortable bed and room the internet is not free.
This standard of hotel was overpriced.
Large and very clean rooms. I booked a first class room but it was not worth it. Price too high compared with the quality of the room. Minibar was almost empty. Not even a bottle of still water. City centre can be reached only by car/taxi.
Calm, easy access to subway station, There is no cash vending machine, etc.
Transport problem , due to this many time used taxi , which is very expencive from hotel
This hotel situated near the shopping area. The hotel is very old and we had only 1x shampoo and 1x soap in the bathroom. Is this ***** Hotel ?
SPA . Everything was perfect.
The staffs at front desk were not sufficient for the guests in the morning and the night.
Nice rooms and the hotel itself - quality material, not worn out. Really good. We did not try the restaurants in the hotel but they seem serve gourmet food. Public parking is very convenient just underneath the hotel (24eur per day). Hotel is about 7 minutes stroll from the shopping area. Internet is very expensive - come on, this is 21st. century, internet should be included in room price, just like hot water is! The Spa of the hotel is rather small and we found it to be on the coldish side - but anyway, especially in a day time, the view from the top of the building is nice. Also the elavators - I don't understand why hotel building designers always hide stairs - not all hotel guests are not physically fit to walk up/down the stairs, and waiting long time for the elevator in peak times just to go a few floors really makes no sense.
Very clean room and quick response of staff
clean hotel no enough restorant & iron not available in the room !
Loved the location. My son loves sushi and this street was sushi heaven. The hotel room was also very comfortable. The breakfast was great. When I got there they informed me that there would be an up charge because the room they had for me did not accommodate the number of people on my reservation. Am still trying to figure out if I paid twice for the room There is also no concierge and the staff is not overly friendly. However, they are very competent and pointed us in the right direction to get the information we needed.
Rate,Locationand servise .. No.
The hotel was ideally located. 5 minutes to the shops on one side and 5 minutes to the train station on the other side. It was extremely clean, warm and very nicely decorated. Would recommend for short stop stays The breakfast is a pricey for what it is.
I liked the welcoming and excellent attitude of all the staff and the quietness of the hotel and the fact that I could just step out into the best shopping and Christmas markets nothing
Excellent hotel the staff were so polite and helpful, the hotel has a fine taste in their hospitality, near to shopping, food, nice walk and of course the U Bahn is on its corner. I surely recommend it to others.
room facilities expensive internet and paytv
very pleasant stay, comfortable, central and user frendly. It may have been the night in question but there was some noise in the early morning.
Location; excellent room service and cleaning service and very good varied breakfast. Tipping becomes very tiring. No access for handicapped people or buggies. Doorman only helps if previously tipped. Small elevators. Very small spa and saunas do not start working till late in the morning. Spacious rooms but poor decoration (holes in cortains and very rough towels and bathrobes -unacceptable for a five star hotel-)
The location is awesome.....
Room was very well equipted Ethernet poor spead, durring my stay there was constraction work done in room next to my and was very noise, staff send me some fruits and small bothel of champain whic was nice but not satisfactory, I could not relax in my room
Very central. Clean and charming When leaving the hotel the reception first tried to charge also the hotelroom from me despite the reservation vthrough your company. Anyhow they finally charged only the breakfast and took photocopies of your reservation document to me.
Large room, nice restaurant, helpful, polite and friendly staff, excelent location. No
This hotel is a business luxury hotel in the best location in Dusseldorf.There is some good lounge specially for business meetings.It is near to shopping area and just in front of downtown.We have stayed in a suite which is really good. Staffs are so helpful and all fluent in English.Breakfast is good although can be better if some warm items add. There is no free wifi internet in the rooms.
size and comfort of room, perfect location in the center high price of breakfast
The spa was terrible and they did not even have the sauna or steam room on. Very bad.
modern and easy going
Absolutely excellent personal service, very courteous and couldn't be more helpful The only thing that was disappointing was that the TV/Sky Channels were totally focused, besides German of course, on Russia and Arabic (I think). The only English channels were Sky News/CNN. In the room information folder it had over 84 channels listed including bbc/itv/ etc but they were not set up as they could only take 48 channels. Also no Movies available.
Perfect comfort. Perfect finition. Perfect electronic. Perfect value for money.
The staff are very friendly and helpful. The location is convenient. The room is very elegant and modern. Nothing more to ask for! We would definitely like to stay at this hotel, if we have a chance to visit Dusseldorf again.
the hotel is very good pleced,very central in the hard of the city the decoration is very kitsch.
Modern set-up of the hotel rooms, a guest-only VIP lounge, which is similar to a airports business lounge The stuff maid be more welcoming and service oriented. I missed a bit the very special feeling, you can get staying at luxury hotels.
This hotels is just fantastic. We stayed in this superb hotel in the end of November and cannot wait to come back. We loved its classic luxurious style, the most modern technology in the room, the very cosy living room where you can just sit down, relax, play chess. The bed is very comfortable and the TV built in the mirror in the bathroom is quite impressive. If you want to experience a really enjoyable weekend, book a room here! Ramon and Mirka
The best service you can imagine, excellent breakfast and dinner at Brasserie, we travel al lot but for sure this one of the best hotels in the World !
The hotel was quiet and the staff were great
Good value for money, on the direct tram line, easy to find Didnt find out till we were there that the pool was out of order for 6weeks, no nearby shops, food in the hotel was very expensive
Excellent value for money. Wonderful beds, bathroom and space in the room. The price of the parking. Should have been for free.
Quiet area surrounded by modern offices. Close to city centre. No public transport after 8 pm or Sundays (refers to U-bahn). Nearest tram stop 600 meters away. Breakfast selection better on weekdays than during the weekend - hotel obviously wants business travellers to stay happy.
Priceoffer for the weekend was good. Hotel not situated in centre but S-bahn walk 2 or 10 minutes.
Clean and efficient, very helpful even when busy. Door and front of house staff very helpful
Cleanliness and the attitutes of the hotel staff Closet is not big enough, especially shelf is so narrow.
The breakfast :)
The staff were great