Super friendly and accommodating staff.
Everything! Especially the staff - very hospitable and helpful at all times.
Free Internet and good food. Great stuff. Good localization to Messe.
The Restaurant, a good menu, and the bar/restaurant staff Reception staff were somewhat stressed, probably because of the K fair.Also the price is too high for the value, but this was also linked to the K fair.
Design Dirty and I booked non smoking room an received smoking
Breakfast and Sauna
Room design, general confort Noise from railroad close to the Hotel
efficient the noise outside from the tram
the Bartender Micheal from the lobby
The staff was excellent. Also the brakfast was wonderful. Wireless Internet was for free but connection was bad.
Nice, central modern hotel, good breakfast and nice staff. Fair price and easy to take the tram downtown Breakfast should be included, and the parking is far to expensive
to have a nice looby where visitors can get rest the looby was very big but not organized i dont like the price rate it was too high even in exhibition times
right in the middle of town, clean, comfortable,no probs. all pretty satisfactory
bathroom too small
I enjoyed the morning breakfast They charge me the internet too high..
the pool and the sauna internet access was slow, and cost too much
Comfortable room, good service
It was what I expected The temperature control in the room did not seem to work
It is a normal hotel for business and nothing is offered extra to like Everyday the house keeping used to forget something (one day shampoo, the other day the hand wash, the third day to clean ashtrays....more over, no safe box in the room.
location small room verry very noisy, very small bathroom
Everything, i have stayed here on numerous occasions an dhave never been dissapointed. Professional attitude and loevly hotel
too smokey from cigarettes, room was old, needs modern updates
The rooms and bar area were well designed. The staff were rude, and unhelpful, especially when I arrived at Midnight and was hoping to get something to eat, and was told no food was available, only peanuts! On checking in the receptionist entered my credit card details wrong into the system ( which I admit is a simple mistake) but this caused a lot of problems with my credit card that had a knock on effect when I was trying to check out, causing a long delay which nearly resulted in me missing my plane! When I checked in the taxi driver dropped my bags onto the porters trolley but once I was checked in the receptionist turned his back on me and I was left to deal with my bags myself.The coffee machine in my room didn't work, and there was a lot of maintenance work going on in the hotel which was very noisy and woke me and my colleagues up. I am not normally someone who complains but in this case I feel that it is justified especially considering the price we were paying.
The personal is very friendly hotel very clean and relaxing.
Good room with space and comfortable Far from city centre; Room was dirty when I arrived; Expensive Internet and restaurant not enough when hotel host big events. (40 minutes waiting for a table) room service was very bad quality.
Pool and kids liked the toys and Staff were a bit rude when we asked for direction but this could have been due to the language difference
The hotel staff was great and the bar and resturant had great food.
The food the bed
Large room, nice restaurant, helpful, polite and friendly staff, excelent location. No
very pleasant stay, comfortable, central and user frendly. It may have been the night in question but there was some noise in the early morning.
Location; excellent room service and cleaning service and very good varied breakfast. Tipping becomes very tiring. No access for handicapped people or buggies. Doorman only helps if previously tipped. Small elevators. Very small spa and saunas do not start working till late in the morning. Spacious rooms but poor decoration (holes in cortains and very rough towels and bathrobes -unacceptable for a five star hotel-)
Room was very well equipted Ethernet poor spead, durring my stay there was constraction work done in room next to my and was very noise, staff send me some fruits and small bothel of champain whic was nice but not satisfactory, I could not relax in my room
room facilities expensive internet and paytv
This hotel is a business luxury hotel in the best location in Dusseldorf.There is some good lounge specially for business meetings.It is near to shopping area and just in front of downtown.We have stayed in a suite which is really good. Staffs are so helpful and all fluent in English.Breakfast is good although can be better if some warm items add. There is no free wifi internet in the rooms.
I liked the welcoming and excellent attitude of all the staff and the quietness of the hotel and the fact that I could just step out into the best shopping and Christmas markets nothing
The location is awesome.....
Very central. Clean and charming When leaving the hotel the reception first tried to charge also the hotelroom from me despite the reservation vthrough your company. Anyhow they finally charged only the breakfast and took photocopies of your reservation document to me.
Excellent hotel the staff were so polite and helpful, the hotel has a fine taste in their hospitality, near to shopping, food, nice walk and of course the U Bahn is on its corner. I surely recommend it to others.
Free travel card gives you access in getting anywhere in the city and the Ruhr region. Shower was not functioning well and it was too noisy. Air conditioning was not enough, it was unusually warm weather for Germany.
It is good hotel and near Center station. The hotel did not have hot water cooker and no free internet.
I am frequent visitor to Germany and I haven't seen as bad as this hotel. Staffs are not friendly; receptionists are not welling to even talk to the guest. Bad sevices
not really a lot, actually. the location is close to the station but not to the old city centre, the room are nice but the third bed was really unconfortable. the staff is really bad, they didn't advise about our bus free ticket (included in the room price) and they added a extra charge for the breakfast which was included as well !!!
Free transport ticket made things very easy
Very near to the Main Train station. Hotel clean and comfortable. Good Breakfast. Very good for business travelers.
Close to center of the city Street around the Hotel was a little rough in terms of people hanging out
I like the location and Aircondition only I do not like the recieption staff .
The situation and public transport were good; quiet room. The staff was friendly and helpful. The room was quite warm, expensive breakfast.
Location only. Had to pay for faster internet. Bathroom dirty. Shower not draining, shower head holder broken so water sprayed everywhere. Rubber covering on mattress??? This is not a youth hostel. The booking cost 150 EUR for one night!!
Very clean room and quick response of staff
SPA . Everything was perfect.
Loved the location. My son loves sushi and this street was sushi heaven. The hotel room was also very comfortable. The breakfast was great. When I got there they informed me that there would be an up charge because the room they had for me did not accommodate the number of people on my reservation. Am still trying to figure out if I paid twice for the room There is also no concierge and the staff is not overly friendly. However, they are very competent and pointed us in the right direction to get the information we needed.
The hotel was ideally located. 5 minutes to the shops on one side and 5 minutes to the train station on the other side. It was extremely clean, warm and very nicely decorated. Would recommend for short stop stays The breakfast is a pricey for what it is.
This hotel situated near the shopping area. The hotel is very old and we had only 1x shampoo and 1x soap in the bathroom. Is this ***** Hotel ?
The staffs at front desk were not sufficient for the guests in the morning and the night.
clean hotel no enough restorant & iron not available in the room !
Nice rooms and the hotel itself - quality material, not worn out. Really good. We did not try the restaurants in the hotel but they seem serve gourmet food. Public parking is very convenient just underneath the hotel (24eur per day). Hotel is about 7 minutes stroll from the shopping area. Internet is very expensive - come on, this is 21st. century, internet should be included in room price, just like hot water is! The Spa of the hotel is rather small and we found it to be on the coldish side - but anyway, especially in a day time, the view from the top of the building is nice. Also the elavators - I don't understand why hotel building designers always hide stairs - not all hotel guests are not physically fit to walk up/down the stairs, and waiting long time for the elevator in peak times just to go a few floors really makes no sense.
Rate,Locationand servise .. No.
Beds were comfortable, dressing area good. Bedrooms very very dark, lights not strong enough, had suite but could not use office space as we could not see. Reception slow and inefficient. Bar service slow. Breakfast poor and very expensive.
Friendly staff- good restaurant/bar Lack of business center.
I got room seervice the first night and I really enjoyed the meal I did not like the fitness area, it was one of the main reasons i booked as I was travelling alone and know I was a bit outside town. It is not big enough and obviously threw a bike and crosstrainer to get an extra star
the hotel was great,very modern,very clean and spacious. the stuff was very helpful and always willing to answer questions and help us. i definately recommend it
Comfortable beds. Hotel rooms too dark, bar service slow and very dark, reception staff not efficient, breakfast too expensive and poor quality.
The room was first class. The use of the mini bar was free. The breakfast was 16 Euros a person.
It is a fresh, clean hotel and the service,staff are fantastic. No room service, no air condition but the room was well heated by central heating.
Attentive and very polite staff. Excellent restaurant both for dinner and breakfast
Great rooms, nice shower placement if you are a couple. Parking and breakfast are far far too expensive.
Everything was fine. The restaurant was good. We travelled with our dog and she was also welcomed. The location suited us perfectly (near city & near the river/parkland).
zen attitude, really friendly and efficient staff
For me, it was a convenient location. I was told the hotel resaurant was closed (it was only 20:00) and that the same food was available in the bar. This was true, but the bar was full of smoke. I ate quickly and left - so the hotel lost money as I would have spent more in the restautant.
yes the meals were enjoyable it is a good distance from the centre of dusseldorf
A lot of free place for parking
comfort and the value for money no
High quality bed Noe air conditioning (very hot days). Lift, corridors rather run down
Spacious room where one can open the windows. Newly redecorated reception area. Sufficient free outside parking. Easy and short access from the motorway. Very dirty and old carpet in the room and corridor, even with holes in the carpet of the staircase. Walls in the corridor and staircase need urgently repainting. Curtains in the bedroom need to be cleaned urgently. Bed is ok for a single person, but definitely too small for a double (queen size ? I doubt it). You can hear some noise from the motorway.
It is nice to visit Dusseldorf by bike.Next to the hotel there is a bike trail that leeds to th city.The breakfast buffet is very nice. It's not a cozy hoteL
Overall it was good value for money. Staff were friendly. Breakfast and dinner were quite acceptable. Room was ok. The lift was out of service
Well organized & friendly With hot wheather a pool would have been a great assett. No airco in room. Street noise.
The hotel is easy to be reached from the motorway.In general the staff was very kind and both breakfast and diner were excellent. Have stayed for 4 nights and upon arrival noticed that the room was not vauum cleaned (remains on the floor...). It took 2 x complaining before action was taken by the hotel staff.
Friendly staff. Free airport shuttle was very convenient. It was actually a taxi and that was good. They didn't ask me if I wanted to be charged in Euros or dollars
everything.....staff was nice, room was clean the stay was pleasant....
everything seemed to run smoothly - no long delays for any service. TYaxis were always at the front door too!
In very good location No
The room was clean and place quiet. Staff did not info that the train schedule is different on weekends and that on Sunday the train is not available. As some of us were there for the exhibition lack of info and support caused us to be late for our exhibition on Saturday and Sunday. Did not have good info and the train schedule thus had to walk back from another station to hotel in the night.
Very good hotel , has shuttle bus to / from airport , close to Alstadt (by train 7 min) . everything you need is here ! The internet is too expensive :(
Fair hotel accomodation . Advantage the on site taxi "piazza". Not enough cupbaord space and hangers for clothes . Expensive for what it offers compared with other hotels.
very friendly staff helpful
The staff was extremely helpful for everthing from directions to get some where to the train system for sight seeing. This made our stay very enjoyable, please thank them for my family
Fantastic bad and shower no
its location near the Train station is a plus also for the car there is plenty of parking options so you dont need to pay the hotel for parking. their airconditionin not working in both my rooms( they are on but too hot) I asked for extra pillow as the provided once are too bad they simply answered they are fully booked, and I slept without them for 2 nights
Excellent breakfast Could do with a facelift, everything was dated and tired looking, the superior room, wasn't!
Great location, 2 minutes walk from Hauptbanhof (main station) gives easy access to train services and, links to exhibition centre.
good location, friendly staff,good value unless you happen to book during the week of a trade fair or conference.....not impressed when buisness capitalise on events which bring people to their country...
Extremely high price for the room
Very pleasant and friendly-hotel&staff,both. Wonderful location.
Well I am happy because my decision was right to stayed in Holidays Inn.
Old town was best No
everything was perfect the price of the breakfast
Higher quality than price
Very good kitchen for dinner. Very good breakfast. Nice restaurant service. So-called fitness, sauna was below standards
Nice staff a bit away from the centre
Hotel was lovely. convinent to Old Town by train, staff very pleasant and helpful. Only complaint is they offer free shuttle service from airport which I requested by email and they forgot to pick us up. We spent 1/2 hr looking for them and then took a cab at our own expense. I complained at reception and they covered the cost of cab. Breakfast was excellent.
Comfortable, quiet room. Excellent friendly multi-lingual staff, ready and willing to assist with directions, wireless access, phone troubles, etc. Great breakfast.
Very nice location, good price for the facilities and confort at the hotel. Incredible food. Every thing was absolutely wonderful.
I do not think that the hotel is a no smoking hotel, as you can smell the smoke.
Good welcome, guy in the F.O. very helpfull. The girl next morning as well, very friendly.
Professional, modern business hotel in a convenient location near the train station and close to shops. Noisy junction and traffic late into the night, when windows were open in the hot weather it could keep you awake. A little impersonal.
close to railway station
Yes! No drinks faciality in hotel rooms and all rooms smelt of cigarette smoke and very expensive and very noisy
Breakfast contents were rich and good. It was surprising. Hotel building is too old and need renovation.
Brekfast, the view from the room, location The shower has to be replaced
Very basic hotel. Wireless internet only works on first 2 floors (6 floors in total). Hotel had already given out all their LAN cables as well. The state of the hotel is just OK but it looks a little old now (like 90s style). The bathroom had no bathtub, only a shower... Breakfast was basic as well (the pastries were not very good). The price paid (€279) was not worth the service received at all. However, staff were very helpful, understandable and sympathetic. I will not go back there.
Good position in city-centre Noisy (close to train station)
There are no good points in this hotel. 1. Reception staffs didn't know how to use international call. So it takes time for me to find it. 2. Taxi control, just call, but there are no signboard for customers and also taxi. So some of guests coming late waited along the street and got taxi first. The hotel doesn't have any awareness about this. 3. Internet can't be connected smoothly. 4. They don't change towel and other to new one in first day.
decent place to stay nothing
Hotel staff were so accomodating. Room was comfortable and clean. Breakfast was amazing, everything you could want. Perfect for business in Dusseldorf, only disadvantage for weekend visit was distance from Dusseldorf. Trams were good and cheap but a short walk taxis available at the rate of 15-20 euros each way. Nothing, enjoyed our stay very much!
incredible tasty breakfast, decent rooms the smell inside the rooms, located in industrial area, pretty old Tv sets for a hotel rated 4 stars
The restaurant had a reasonable menu and service. The additional charges eg for parking and internet access. At the rate charged for the room I would expect this to be included.
Clean room,good stuff,good underground parking Very expensive at these days
delightful staff and a very clean spacious room I would have no hesitation in recommending this hotel to anyone doing business in Neuss
Sports bar was very smokey. Non smokers had to make do with an area beside the reception.
The staff was amazing, and made sure that every request was met as soon as possible.
very close to the k fair poor minibar only one computer at the business center
Friendly and helpful staff No access to watch UEFA Champions League football!
Very well located hotel with direct access to the Airport Terminal
Nothing Far too overpriced at conference season. Feel being ripped off.
wonderful hotel & proximity of departure terminal
the profissional atendance
location, near airport terminal altough short, but very cold walk to and from terminal
Excellent clean room, excellent beverage and diner facilities None
The staff was extremely friendly and helpful. Great services available. Was so easy to just walk over to the airport and catch the train into the city centre. Rooms were excellent and I couldn't believe how quiet it was with the proximity to the airport. I would recommend this hotel to everyone. Great value for the price!
Convenient location for airport and exhibition centre
size and comfort of room, perfect location in the center high price of breakfast
Absolutely excellent personal service, very courteous and couldn't be more helpful The only thing that was disappointing was that the TV/Sky Channels were totally focused, besides German of course, on Russia and Arabic (I think). The only English channels were Sky News/CNN. In the room information folder it had over 84 channels listed including bbc/itv/ etc but they were not set up as they could only take 48 channels. Also no Movies available.
The best service you can imagine, excellent breakfast and dinner at Brasserie, we travel al lot but for sure this one of the best hotels in the World !
Modern set-up of the hotel rooms, a guest-only VIP lounge, which is similar to a airports business lounge The stuff maid be more welcoming and service oriented. I missed a bit the very special feeling, you can get staying at luxury hotels.
Perfect comfort. Perfect finition. Perfect electronic. Perfect value for money.
the hotel is very good pleced,very central in the hard of the city the decoration is very kitsch.
modern and easy going
This hotels is just fantastic. We stayed in this superb hotel in the end of November and cannot wait to come back. We loved its classic luxurious style, the most modern technology in the room, the very cosy living room where you can just sit down, relax, play chess. The bed is very comfortable and the TV built in the mirror in the bathroom is quite impressive. If you want to experience a really enjoyable weekend, book a room here! Ramon and Mirka
The staff are very friendly and helpful. The location is convenient. The room is very elegant and modern. Nothing more to ask for! We would definitely like to stay at this hotel, if we have a chance to visit Dusseldorf again.
The spa was terrible and they did not even have the sauna or steam room on. Very bad.
Second stay, and as good as the first. No restaurant, but good Greek and Italian nearby. And easy walk to city centre and station
The breakfast buffet, very luxerous with fresh fruit and smoked salmon.Clean and neat. no airco, no wireless internet (or broken?). The carparking of the hotel had no lighting. But there was a free public parking close by. When we arrived at the hotel, they could not find our booking via booking.com. Luckily they had extra rooms, so we could stay anyway.
Very clean, super break fast!!
Location good for central Neuss. Access from autobahn fairly easy. Good breakfast. No restaurant but good Greek and Italian restaurants easy walk.
The room is ok, The breakfast is very good and the team gives you a good service It is far away from the central train station (about 1 Km), but I knew it before. The price was very high (230 Euro per night, one person)
Hotel was quite nice, especially sevice and breakfast was superb. Parking close the hotel was a bit difficult. Hotel had some places on the garage, but it was rather crowded and small and limited in the height of the vehicle. Garage was also dark.
I think I will never stay there any more. I don't like it at all.
Stuff is very helpful and invisible.
Needs renovation, very dark room
Very tidy and clean appearance. Excellent breakfast choice and friendly staff.
Breakfast was very expensive, the restaurant was not open during the week i stayed and it was a good 30min walk to town.
Friendly, helpful staff Location was not what I expected. Lots of construction around and view was not really what it seemend online
Very modern, short cab to shopping, great area, excellent excellent staff. Daniel, Stephan at the bar. Nicole,Maryam,Sabrina
It was definitely calm and quite. The hotel has one side of the rooms with industrial pollution, not pleasant for any one.
Proffessional and friendly staff, clean, quiet area but near trendy nightlife area. Hotel is clean, modern and well kept. The minibar is empty
A comfortable restaurant, good menu and friendly service No tea/coffee making facility in the room
Views Internet access costs extremely high. Easy way to make money at the guests expense
Good breakfast, friendly staff
breakfast, restaurant no swimming pool.
I liked our room which had view to the river.Romantic and lovely.I needed 20 minutes to reach downtown.The rooms were comfortable and the breakfast was good.
modern design hotel with excellent staff,lot of good restaurants around. rooms can be used as single only,since glass wall between bathroom and room without curtain.
Good rooms, not a small, comfortable and nice furnished. Very stylish design of lobby, and other areas. Very strange design decision to use clear glass walls in bathroom. Toilet not close. In my opinion, non suitable for a business and city hotel.
Breakfast and Free Internet Location
Just excellent!!! Really nothing bad to say.
Good location, near old harbour, 20min from aldshtat by feet. Very opened staff. Nice interior, clean and light room. Big and light bathroom, light because wall to the room is made from glas and you can take a shower and watch TV:) Comfortable pillows and bed. I did enjoy my stay! Nothing to say!!!
modern.............a bit funky...............good feel Unfortunately there was a trade fair in Duesseldorf and the room prices were over the top
Good friendly staff and excellent Breakfast
food, service and good atmosfeare. the room vase klin and naise, but thear vasent enoff towels and they vasent klind
The warmth and friendlyness
comfortable rooms, good location in the media harbour
Excellent value for money. Wonderful beds, bathroom and space in the room. The price of the parking. Should have been for free.
Cleanliness and the attitutes of the hotel staff Closet is not big enough, especially shelf is so narrow.
Quiet area surrounded by modern offices. Close to city centre. No public transport after 8 pm or Sundays (refers to U-bahn). Nearest tram stop 600 meters away. Breakfast selection better on weekdays than during the weekend - hotel obviously wants business travellers to stay happy.