We used their “skip the line” feature, which led to us waiting in three lines. The first person we encountered refused to even look our reservation up, sending us to another counter. That counter sent us back to the first counter. While we waited in the third line we listened as the associate gave away the cars randomly, telling folks to pick anything they wanted in spots 1-20. Oddly those slots held everything from compacts to SUVs, which do not rent for the same rates. We ended up with the last small SUV, even though we paid for a mid sized SUV. No apology for the poor service either. Sad.
While the vehicle was good, but the service with the reception staff was awesome. Ken was key to this experience. Given the time I arrived to the facility, she recognized I must have been exhausted. However, she pleasantly welcomed me. Additionally, she was very patient and accommodating during the credit card transaction. I had to try two separate cards before I found one that work. Of course, this slowed down the remainder of the line. nonetheless, great experience. I only wish every counter experience was like that experienced with Ken. Thanks.
I didn't realize that Kayak booked through expedia. I had two different confirmation numbers, so I thought I accidentally made two separate reservations. It wasn't as clear as I would have liked. But the price was great as was my experience with Hertz
Simple and easy. Overall, it was good and I wish the car was better cleaned.
The drop off experience was extremely stressful I wish we knew what the drop off process was Our drop off was at 9 am and you guys didn’t open until 12 When you guys did open at noon and I was explaining my frustration with the process the representative at the Tyler location in Texas the representative hanged up on me. Please make it easier for us traveling from another estate especially Thank you
Honestly it was the shittiest car we’ve had. Tires leaking air. Oil needed changing. Dirty. Terrible experience.
