The room was very nice. Spacious with nice amenities. The free cocktail hour was okay and the complimentary buffet breakfast was awesome. I asked why the pool was closed and the employee said, "Some kid barfed in the pool earlier today". Perhaps some training on how to communicate with the public is in order. Although I did appreciate the girl's honesty.
Beach is beautiful, private. Open bar for 2 hours! Decent food free breakfast helpful, friendly staff Bike rentals!
The size of the suite. The breakfast had a nice assortment of foods to choose from We had been there before, several times. The lobby is boring and doesn't have that elegant feel. The coast grill is the same as the lobby. We were in bldg. 2, no signs telling you were the elevator is, and our room, 310, is on the other side of the bldg. with no elevator near by. We will NOT go back to this property. It looks like the hotel is going under.
Almost everything was great We had plumbing issues in our room and we were not able to put have movies
The front desk was extremely nice and helpful. I fell in love with my room. The view was unbelievable for the price! I only paid $345 for three nights with a marina view. I am very satisfied. Loud guests, constant loud door slams, thin walls
The friendliness of the staff was above par. The room had a refrigerator and microwave, the front desk had a small store area, which I used quite frequently. The fire pit outside on the patio was a nice touch. The kitchen staff was so friendly and the food quality and variety was awesome. The location was nice, as it was close to the beach, and not too far away behind the hotel was a marina so you could see the boats coming and going. The room carpet was extremely dirty. My wife and I never went barefoot anywhere except in the room, and when we took a shower, we practically stained the tub with the amount of blackness that was coming off our feet.
The rooms were good sized. The breakfast time went late, which was convenient. For a newer hotel, they don't seem to be keeping up on the maintenance very well.
Rooms were on the small side, but still cozy. A comfortable bed and hot shower with neutragena bath products was nice The workers at the front desk could you a tremendous amount of improvement.
Clean. Very friendly and helpful staff. Comfortable room and beds. Pillows were too puffy:)
Pretty much all aspects - great value Food took forever to be prepared but they were swamped.
the food was good I went for an escape from my busy life - I wanted to sleep and relax. The AC unit was so loud and clunky it woke me up every time it turned on. The walls were thin so I was woken up early by people passing in the hall as well as the people in the room next door. I tried to go back to bed after the breakfast, but the housekeeping was vacuuming in nearby rooms so again, too noisy to sleep. It was disappointing and the bed wasn't even very comfortable
Very nice, clean and quiet. Though our room faced the freeway on a busy Friday afternoon, we didn't hear any of that noise. Will stay here again when traveling through Ventura County.
The girl who helped us check in was nice. The bed was super comfy, very nice location as well I did not like how there were about 3 employees at the front desk, not doing anything. A supervisor even came out and she was talking to one of the employees instead of helping us check into our room. There was a very big moth in the room (crazy right?) and that seems dirty to me. When we were leaving, not once did the girl at the front desk ask how our stay was when I asked her if we needed to check out before we left.. But whatever I guess.. People just don't have great customer service
We stayed just for one night but the room was clean and very welcoming.The bed was very comfy. And for that price it was agood stray. Tobe honest, nothing!
Location was central to sights. Walls are thin so I could hear television etc from room next door.
Clean, nice big TV, good wifi. Walls are thin. I can hear people walking in the room above, and noises from the neighbor room.
Very clean and up to date room. Great value for the price. Location is convenient to Heritage Square and a quick drive to the beach and Channel Islands area. Would definitely stay again if I'm in this area.
Staff helpful Great hotel for relaxing & comfort, but lacked charecter - just a modern hotel!
Clean and Comfortable. Very Nice pool, bar and restaurant
Our reservation was messed up...we did not get the room we requested, due to the wrong date being sent to the hotel. Booking.com did not gwet the information correct to the hotel. We booked 7/17 - 7/19/09...but on arrival 7/17, the hotel had us down coming in on 7/19, so that is why we got the bottom of the barrel.
Very near freeway, but wasn't noisy. Room was very modern. Great experience.
We loce everything
Easy to access from freeway super shopping near by close to ocean by car. Under remodel so there was some noise and workman traffic held up elevator. But I would recommend this hotel for clean and comfy rooms there is a lounge and food and drink bar available. Pool area is nice and large even though we didn't have the time to enjoy it. I would stay there again if needed Construction noise and length of time it took to catch an elevator due to workers going up and down.
The staff was exceptional. They were attentive, friendly, and helpful. Check in was a breeze and they were efficient. Not applicable.
Near freeway and restaurants. Got up early to get on the road on short time schedule. No soap. Wash cloth from previous occupant in the shower. Seemed sloppy.
Very Friendly Staff. Professional Facilities. Would have liked to get a better deal.
Very comfortable beds its bit bit far out from other things
The bed had only a sheet, very thin duvet and very thin spread. I asked for and got extra blankets, as well as a follow-up phone call. Appreciated that. Room was quite big. NO HOT WATER! That's basic. You can't mess that up. Very secondary issue was the fact that the TV remote didn't appear to have channel up-down buttons.
Very friendly staff Room smelled a little stale, but was very comfortable. Have stayed at comparable hotels in similar areas for a lot less than $178 a night.
Convenient, nice harbor, happy restaurant open for Xmas. Long hall way on 2nd floor running kids; Luke warm jacuzi
Awful smell outside and tap water - sewer smell. Older hotel, was disappointing. Staff = great!
Clean room & friendly staff no view
Close to the hsrbor with view of some boats. Room felt freshly remodeled. Shower was great. Tv had a menu where you could jump channels but no program descriptions. Jacuzzi was worth it. Surprised with a $10 overnight parking charge.
Great room, quiet neighboorhood, extremely friendly and helpful staff, everything complimentary, hospitality hour
I loved my room and how everything was set up. Perfectly met my needs for this one night stay. The best part was their complementary breakfast. Room cleaning tried to sneak in before my required check out time.
Location and access was great. Well kept, maintained and clean. Staff was helpful and friendly. Bathroom vent fans were both old and loud when turned on--LOUD.
cooking kitchen for family stay. Spacious room. a little bit remote distance of parking.
Checking in and out was efficient. Excellent cooking facilities. Comfortable bed. The front door was not exactly the same shape as the frame for it so that there was light coming through in places. This made me feel unsafe and all the more since the front door was particularly thin. The apartment was extremely dark. Bathroom tiles looked as if they were going to come off. Toilet paper holder was broken and the cleaner would know this as it was in pieces every day but noone attempted to fix it.
Nice big studio apartment style rooms. Love the free breakfast and light dinner service in the hotel lobby. Nice for golfers as there's an adjacent golf course. As part of my job I stay 2 nights a week in the Oxnard-Ventura area and have done so for 7 years. In the course of these 7 years I have sampled just about all of the two star and above hotels in the area many times each. In my opinion, this hotel offers the best value for a business traveler for a short trip. A lot of remodeling now, but that's temporary. It's in a residential neighborhood, and doesn't have a restaurant, so no place to go eat within walking distance if you choose not to have the free breakfast or light dinner provided in the lobby.
Everything was comfortable and clean. The kitchen was really nice, and the bed was comfortable. Would definitely stay here again. Breakfast food was greasy, and low quality. There was some maintenance issues - tiles on the bathroom floor were cracked and a lot of the grout was gone/coming out.
I enjoyed staying in the room with the full kitchen. The room was spacious and very comfortable. The view of the golf course was very pleasant.
The staff,pool,the room was great and views.
Loves everything. Beautifully designed. Breakfast was better than going to a restaurant. Will never forget my stay there and will recommend. Kind staff lovely Thank you for making such a big part of our memories
Rooms were outstanding ! Super clean and comfortable.
Nicely decorated studio with all the comforts of home. Beautiful view of golf course and gardens. Clean and comfortable. Good location. Short drive to restaurants, beach, Downtown Oxnard, or Ventura. Planning to stay here in the future.
The staff was extremely friendly and helpful. The shower in my room was broken, and the staff changed my room easily. The location was perfect! All of the downtown nightlife is walkable from the Clocktower, including a top notch whiskey bar across the courtyard. Value of accommodation for the price is exceptional. Free breakfast buffet was a joke. Paid extra for a "nicer" room with a balcony, was originally booked into a room on the first floor. Patio is different from balcony. My first room had plumbing issues with the shower. The type of issue that the last guest probably complained about. Since it was not fixed before this room was sold again, I was given a poor impression of this hotel's standard of service.
Great and helpful staff. Within walking distance to downtown and beach front, literally a block away. Wonderful location. Definately coming back. Some homeless around the area but they're really peaceful and keep to themselves. Nothing to worry about :)
They showed us to a adorable king size bedroom with a fireplace running! It was quaint! But we needed two queens. We got a very large room with lots of Windows! Breakfast had no juice. Hardly any food left. A little worn out. No mattress on the hideabed. No keys so we had to be taken to our room. Desk clerk was awesome though.
The front desk girl Nicole made you feel at home and was very kind and welcoming.
Great location right in heart of downtown old town Clubs Restaurants night life walking distance Cool park adjacent to hotel local transients hanging out but harmless Close to beach and fwy Place has been great in the past lots of nice plants around patio and autrium Breakfast used to be good real eggs bacon sausage Now cheap as could be Super continental generic pastries if management could make cheaper I'm sure they would Went in morning to get coffee dispenser was out informed the clerk They copped a little attitude with me pulling them away from playing on fb I'm gruppy in the morning before my coffee just pissed me off I returned to my room to use the coffe machine there Place is a great price for what it is But don't expect anything to be completly right I'm not one to rate things very often take much to please But if u include breakfast and know it's sucks least have some fuking hot coffee for your guest in the morning I love Ventura This place has eroded management orsomething has dramatically changed for the bad here I hope the owner pulls his or her head out of there ass fixes it Place has lots of character history and charm to the city of Ventura to just throw this very neat partially converted old firehouse down the drain I hope I see better reviews in the future Save the clock tower lol Staff extremely poorly trained Bad moral Obvious owner manager has changed from the past I speak from the heart if you don't like my grammar or punctuation Too bad Is what it is Love America buy American
Was close to main street, freeway access. 1. Small round toilet seat installed on large elongated oval toilet was strange. 2. Water damage in bathroom between tub & wall with black mold was gross. 3. The only chair in room was a hard wood dining room type chair. 4. With reservations, it took 10 minutes for desk clerk to get checked in. 5. Skipped the breakfast offered, its the worst of any motel I have ever stayed at. 6. Homeless around the hotel parking lot.
I've stayed here several times. It's close (waking distance) to downtown, restaurants, bars and the beach. Room was clean, great balcony. Breakfast is marginal but they do have coffee and juice and sometimes eggs if you want to risk ptomaine poisoning, LOL. Staff is always overwhelmed although they try to help. Ice machine never working but you can get all you want at the restaurant next door. Don't go roaming around outside late at night, really sketchy area although the hotel grounds are locked up tight. Parking is really tight on holiday weekends but they always find something for you.
Great location to uptown Ventura and the beach. Restaurants are within walking distance. Very noisy so don't plan to get a good night sleep
Nothing Everything was bad here, black mold in the bathroom free breakfast consisted of runny powder eggs stale bread and the creamer was out dated. The gal at the front desk was continually apologizing I felt bad for her. This hotel is next to a park and the parking is shared with a public parking lot that was full of homeless people. At night we could hear people fighting in the park which was right out side our room there was a 6 foot fence that separated the window in our room and the homeless people continued to look over it into our window we complained to the front desk but was told nothing could be done because they didn't own the park and it was a public area. Good thing we were only staying one night
Good downtown location Advertised wine and cheese served which was not the case, no internet available in rooms, rooms could use updating.
Location, friendly staff, clean room, amenities, very quiet. No parking due to an event next door we were unaware of. Given parking pass for adjacent lots but were refused entrance.
The room was clean and appeared recently renovated. I liked the microwave and refrigerator in the room. Breakfast was a plus. I heard the train both nights as I arrived at the hotel, but not while I was in my room.
Room was nice and spacious for my family. Excellent location from beach and downtown area. Excellent value
Best Western Inn was a great place to stay for get-away weekend. The whole staff was friendly and also very helpful with giving tips for where to go during our stay.
Walking distance to downtown Some questionable people hanging around outside
friendly, helpful staff....especially Alice!
Free breakfast with all the fixins. Close to main street. Inside lobby had a fresh 60s vibe. The rooms looked redone. Outside parking lot and face of hotel looking very rundown and tired. I don't feel like I got what I paid for. Could have gone to the motel 6 and paid a lot less. Plus some unsavory folk lurking about.
Room looked like it was recently remodeled. Room was located next to train tracks. Didn't notice at night but In the evening.
Clean and comfortable
Remote controlled air was wonderful. Very comfortable mattress!! Best sleep I've ever had in a hotel. Construction was underway at the hotel so we had to park far away. The food was ok.
Great staff, breakfast included clean. plenty of parking. Overall a pleasant stay. Great value for your traveling dollar. I would stay there again. The internet! Oh. my. god. it was slow! Practically useless. I had to use my iPhone as a mobile hotspot to get decent internet. Used Speedtest.net to get the numbers: 0.28 Mbps down / 0.10 Mbps up with a ping of 31ms. Strong wi-fi signal, though. Notified the staff, so hopefully they will have it fixed soon.
I like the friendly people at the lobby n the room were clean I would defenaly would stay again at this hotel Nothing bad yo ssy
Liked that it was close to what we were doing Didn't like the $75.00 incidental fee that the hotel charged that wasn't mentioned until I checked in
Close to the freeway and great value for the money. Nothing fun to do within walking distance.
Clean, with no apparent flaws, except for what I listed. The rooms were tight when I arrived. When I opened the room, a stale smell of smoke greeted me. I looked at the TV cabinet and saw an ashtray. I lived with it knowing how full it was. Upon leaving I asked the front desk staff whether this room had ever been used for smoking. She replied "no, but I would give you credit to your account, but you booked though Kayak and we cannot help you". This was the frustrating part.
Once we finally got the room we paid for, it was spacious and clean. And it's dog friendly. The staff was friendly and accommodating. They didn't have the room we booked when we arrived, so we were put into a terrible double that they claimed was non-smoking but smelled strongly of smoke (and was wedged between nonsmoking rooms). The beds were canoes and the pillows were equally uncomfortable. The poor girl handling reception was apparently the only employee working at the time and the check-in line was several families strong. I had to return to the front desk because the first two sets of key cards completely didn't work. While the staff was great, they were definitely overworked. The whole place seemed mismanaged.
The king sized bed was very nice. This is a very straightforward hotel. It's a place to sleep and shower. The staff was very polite and kind. The room was clean.
Good base for exploring the area North of LA. Free internet access plus printing facilities.
The room was clean. The staff was friendly. It was close to the beach.
The pillows were awful. Allegedly there were soft and firmer options but all were uncomfortable and everyone in my group woke up with neck pain. The room smelled like mildew, despite us opening the window and leaving the air on when we went to dinner. The walls are made of paper and we could hear everyone nearby. Only saving grace is In and Out Burger in the neighboring parking lot. Not worth the inflated price for Valentine's day weekend. Hope your stay is better than ours.
Very convienent to the business address it was going to. Didn't like the fact that their computer had no record of my reservation through your company. Had I not called to indicate a 'late' arrival I would have arrived and found I had no room! A call to your help desk solved the problem.
Very comfortable bed! Room very clean and comfortable. Enjoyed my two night stay. Would definitely stay at this motel again. Did not dislike anything!
Right next to the freeway for easy access, an In-n-Out burger next door. Free breakfast at Denny's with your room rate. Clean basic motel, decent beds, lousy pillows, clean bathroom and a pretty good shower. Nothing special but meets the needs for a decent place to sleep.
The hotel was very clean quiet and had a great location to eateries and the beach.
- hotel perfectly filled our need to stay one night between LA and SF. - vicinity of shopping malls and restaurants in downtown Ventura - breakfast service catered next door was OK - nothing negative to report
Our daughters were given this hotel stay for a birthday gift. We already wrote you that they had to shell out their own money because we reserved this hotel online, but the hotel staff would not take our credit card # on the phone and we were not at home to fax it for them. That soured and ruined their stay. Please read our other email to you written last Monday. See above and the previous email to you.
The room and the staff Small off freeway
We were pleasantly surprised by this hotel. Our room and bathroom were clean and roomy, the beds were great, the kitchenette was the perfect addition and the amenities were great. Our family of 5 was quite comfortable. The front desk staff was friendly and helpful. The free daily breakfast was good with a nice variety. The only drawbacks are that the pool is actually located at the Four Points Sheraton next door to the Holiday Inn, so you have to walk next door, and our room faced east and the view off our patio was a high stucco wall. Otherwise, the harbor is beautiful, downtown Ventura is charming, and Santa Barbara is only 30 minutes away. We would definitely stay at this location again.
My room was upgraded to a suite. Everyone was very friendly and I enjoyed my stay very much. The location is perfect.
We could not have been happier. We were met by a wonderful staff that were available for any questions or needs we had. We had a great room that was clean and comfortable. A full breakfast was included in our stay. Bay windows overlooked the marina. We're makiong plans to go back in a few weeks! Excellent value!
My wife and I just visited Ventura for the first time and this hotel set the tone for a great relaxing vacation. We requested a room with a view of the harbor and a balcony which gave us beautiful sunsets and a real nautical feel for our stay. The breakfast was first class with a staff that seemed to anticipate every thing you could want or need. Our trip was to short to see and explore the Channel Islands, but we will definitely stay at this hotel when we return to do that.
We loved the hotel. It is definately worth the extra few $$ to get the Harbor View. The view from our balcony was great! The breakfast was very tasty wtih the hot entrees a nice addition. The beds were extremely comfortable and everything was clean, clean, clean! Will be going back next month!
My husband and I stayed here in 2007. We arrived at 11:30 am and was told we can't check in. We informed the desk clerk we were going to a Santa Cruz Island cruise and would not return till after 5 pm. She told us there wouldn't be a problem since we had reservation. Upon return, no room for us. Checked us in a room that was not what we reserved. Then they threw someone out of their room so we could have their room. I guessed the former guest was so pissed off, they dumped water all over the bed. We left to go to dinner, when returned, they gave our room to someone else. Our luggage were all over their office and some of our personal belongings were still in the room. No apology, nothing. We felt like we were treated like criminals. Will never return there.
I used to stay at this Hotel all the time - but like most thing in Ventura - This hotel is going down hill - I found they have all kinds of different room rates so if you make the mistake of staying make sure you work them over I paid $*+ and talked to 3 othere people that pd from $ *to $* for rm's- The Front desk the worst I have ever come accross rude and the management is just as bad - the room I had there was gum in the carpet-bathroom was dirty hair and all kinds of nasty thing around the totial sicking - we cut are trip short after our run in with this place - Don't stay - it's OVER Priced and dirity -
My husband and I do not live too far away but we love gettting away in Ventura. We love the location and the lovely view of the boats. The only problem is that this hotel is small and I often cannot get a room on short notice.
This hotel, overall was pretty nice. It was a pretty nice location, right by the harbor. It did seem a little outdated. The staff was pretty nice, although we didn't really have a lot of contact with them. The breakfast was okay, but there was such limited seating we had to eat in the outside area, which was locked from the inside. Other people were able to let you in, but I would hate to see what would happen once those people had left.
The bed was super comfy & the room had a great view of the marina. We enjoyed our stay thuroughly.
The room was great. They upgraded us to a room with a view of the harbor at no extra cost. Bed was a little firm but not bad. Price of room included self serve breakfast.
Cheap Rate. Good A/C Dirty bathroom, Mold in shower. Shower head too low.
location near highway, close to shopping malls and stuff like that quite loud, shower isn't that clean
Nothing Everything.We booked for one night. But when we came after mid night we saw that room , sheets, bath were very dirty and stains were everywhere. We reject to stay and prefer to sleep in the car because it was Saturday night and all hotels around were fully booked. After our complaints night manager offered to reimburse us which we still didn't receive yet.
Everything was clean. No weather stepping on bottom of doors. Made the night very cold even with the heater on.
I liked bathroom and the bed super comfy. Parking , the fact that people live there oh and the fact the cops showed up because drugs
I liked that it was walking distance to the beach. I also liked the low price compared to properties in the area. The pool was very small and crowded. The restaurant was very expensive and mediocre. However, for the price,the facility was nice.
Everything else was really great, bed very comfortable, linens very new and fresh, pool huge and pretty green area, SuPER close to beach (walking distance), kind and responsive hotel staff, etc. Bathrobes upon request; bathtub had a few hairs around the drain that escaped the cleaning.
Location, cleanses, Stuff are not well trained, does not know answer when some asks a question, then just say some but was not correct.
Friendly,clean &close to the beach. Had to pay for parking & Internet.... at almost 300 $$a night
Comfortable and large rooms. Clean pools. Several activities for children. Close to paved bicycle and walking trail. On the beach front. Black mold on window hardware. Leaf blower noise at 8am daily.
Safe area (I stayed in Ventura last year and was not comfortable with the area) Quiet Large, comfortable room (full kitchen, living room, bedroom, bathroom) Clean Friendly and helpful staff (they let me check in at 12:30, which was wonderful -thank you!) Very convenient to freeway Nothing!
Great ocean view from the 8th floor!! Staff was very friendly. We were very comfortable! The floor was quiet. We booked through KAYAK and we're very pleased.
Loved that they had surf racks in the bell closet! The staff was helpful and responsive to complaints. The location is wonderful and I believe all rooms have a view of the ocean (we didn't pay extra for that). For the price, I expected this hotel to be MUCH nicer. It is very average and the bathrooms are sorely outdated. It was also very annoying that they charge $12/night for parking but their parking lot is tiny and you will probably have to park at the structure next door. If you do park in their lot, make sure you use the validation correctly or it won't let you out! We were trying to leave for a wedding and had to go back inside the hotel because the validation wouldn't let us out. Ultimately they comped my parking due to the fiasco which was appreciated, but beware!
2nd floor room had a view of HVAC system. Worst view ever.
The room smelled terrible and everything seemed really old. The train waking me up 2x's during the night was terrible.
Jessie from the bar was great, makes tasty hand crafted margaritas. Bell boys and housekeeping were very friendly. When I called reservations, the guy was not helpful or accommodating (when there was a mistake on our reservation). Although, I did book via a third party, he was not willing to resolve or help with it. Personally, hotels should not work via third parties (like Kayak) if they cannot resolve a problem. Makes a hotel and their staff look bad. And could ruin a vacation for a family, couple, group of friends.
Beautiful views and great staff. Next to both freeway AND Amtrak train
view of ocean, nice bar Didn't tell me no restaurant (under construction)
Dont have to break the bank to get a killer ocean view room. Clean, fast and friendly staff.
LOVED THE FRONT AREA WITH FIREPIT VIEW FROM ROOM nOISE FROM NEXT ROOM
location, staff the noise from different parties was horrible
The view was fantastic. They should include the parking fees in the cost to stay at the hotel. $12 a day is ridiculous.
Had all the amenities of home, perfect for families. None
The room was bigger, nicer and had more features than we had expected from the description online. We had some trouble finding it, and the directions that we got from the desk by phone were somewhat confusing.