The room wasn’t ready at check in & the shower water was freezing
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Amenities at Sheraton Philadelphia Downtown
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Valet parking
- Business centre
- Flat-screen TV
Reviews of Sheraton Philadelphia Downtown
7.4
Good
2834 verified ratings
Wonderful
961
Very good
393
Good
496
Okay
286
Fair
305
Mediocre
148
Poor
249
Summary of reviews
Guests say
Guests consistently praised the hotel's central location, making it convenient for exploring Philadelphia and nearby attractions. Many found the staff to be helpful and professional, particularly during busy times or when special requests were made. However, several reviews highlighted issues with cleanliness in rooms and common areas, and there were repeated complaints about the lack of included breakfast and high extra charges for amenities. Despite these drawbacks, the positive experiences with location and service stood out for many guests.AI-generated from customer reviews
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Score by provider
7.7 out of 10
1563 reviews
7.4 out of 10
404 reviews
8.1 out of 10
13 reviews
6 out of 10
1 review
7.1 out of 10
25 reviews
All reviews
We visit this hotel frequently for its convenient location. The staff is very good, particularly Leonard and Francis on the bell desk. The rooms are well laid out and have everything needed, but we find the bed covers too thin and always have to send down for extra blankets. Response to requests are usually met promptly. The elimination of the Concierge Desk, and the excellent concierges Mary and ...
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Pros (+) The front desk staff was so nice. They checked me in with my last minute Priceline reservation, gave me two bottles of water and a cookie and directed me to the nearest parking lots, saving me about $35 a night compared to their valet. The room was spotless, the bed was comfortable, the shower had hot water. Wifi worked well on the 14th floor.
Cons (-) The walls are a little thin. I could hear people in the halls at all hours. The hotel does not offer free parking. Valet is $45 a night. Parking is available across the street for much less.
Pros (+) The location was right for our needs.
Cons (-) This is an older hotel in need of renovations and a good cleaning. Room carpet and furniture a bit dirty, not due to housekeeping, just age - everything was sticky. Bathroom was stained and dirty as well. Would not stay here again. Staff was very good - friendly and professional - except for valet who could not be found....he was not getting another car, cell phone and soda in a hidden corner, Sor...
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Pros (+) The view from my room (717) was amazing. The room itself was clean and comfortable. I was attending a symposium at Drexel, so this hotel was within walking distance which was nice.
Cons (-) The hallways needed updating. The carpets were stained and needed replacing. Also the elevators, although there were 6, were frustrating. I arrived exhausted from my flight at around 10pm. All of the elevators were not moving but stopped on high level floors. There were 25+ people waiting and it look 3 elevators until I was able to get on, which took about 5 minutes or so. I was just ready to get ...
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Pros (+) Lobby looked nice
Cons (-) I booked a room with a king size bed and received a room with two double beds which was not ideal for it just being me and my girlfriend. They told me valet parking would be cheaper then parking in the garage across the street and I am glad I checked because valet for two days would have costed me roughly 100 dollars and at the garage I paid 44. There was a band aid in the bathroom but other then ...
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Pros (+) Location convenient to Art Museum, Franklin Institute and City Hall. Front desk was friendly and helpful. Checkout extended until 1pm upon request. Very affordable.
Cons (-) Room was clean and comfortable, but carpet and room in general was well worn. No safe in room.
Pros (+) Nice lobby
Cons (-) Bad staff, outdated rooms
Pros (+) It’s location
Cons (-) Out of date deco No parking
Pros (+) Comfy room, friendly staff, great location. Hot showers. Fitness center was better than expected.
Cons (-) You can sense corporate sending management brusque memos about controlling costs. Everywhere you look are the little signs of cheaping out: poor wallpaper repairs in the bathroom, door handles with paint on them because they didn’t mask,etc. Parking was $50, but the lot across the street was $7. No included breakfast... all the little signs that they are trying to squeeze as much $ out of the prop...
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Location
201 North 17th Street, Philadelphia, PA 19103
What's nearby
- Pennsylvania Academy of the Fine Arts422 yd
- The Franklin Institute0.3 mi
- Philadelphia City Hall0.4 mi
- The Residences at The Ritz-Carlton0.4 mi
- Pennsylvania Convention Center0.5 mi
- Loews Philadelphia Hotel0.6 mi
- Rittenhouse Square0.6 mi
- Church of St. Luke and The Epiphany0.8 mi
- Philadelphia Museum of Art0.9 mi
- Liberty Bell1 mi
- Independence National Historical Park1.1 mi
- Independence Hall1.1 mi
Policies
Check-in/Check-out | Check in anytime after 16:00, check out anytime before 12:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
Licence number: 921465
Essential information about Sheraton Philadelphia Downtown
Low season | High season | Average price (weeknight) |
|---|---|---|
August | April | £185 |
Cheapest month to stay with an average 29% drop in price. | Most expensive month to stay with an average 11% rise in price. | Average Sun - Thu price over the last 2 weeks. |
Sheraton Philadelphia Downtown
Which month has the cheapest rates at Sheraton Philadelphia Downtown?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest month to stay at Sheraton Philadelphia Downtown is August, with an average nightly rate of £131. The most expensive month is May at £246 per night.
What is the cheapest day to book Sheraton Philadelphia Downtown?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest day to book Sheraton Philadelphia Downtown is Saturday, with an average nightly rate of £154. The most expensive day is Thursday at £189 per night.
How far in advance should you book Sheraton Philadelphia Downtown?
Based on hotel prices found by KAYAK users over the last 12 months.
To get the best price at Sheraton Philadelphia Downtown, book around 10 weeks in advance. This could save you approximately 23% compared to booking last minute.
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See most recommended stays in PhiladelphiaGood to know
Distance to city centre | Nearest airport | Distance to airport |
|---|---|---|
0.7 mi | Philadelphia | 6.7 mi |