Overview

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Vacation Inn Phoenix

2420 West Thomas Road, Phoenix, AZ 85015, United States
+1 602 257 0801

£53+

Overall guest ratings

4.8/10 OK
Based on 838 reviews

Review highlights

  • 6.0
  • 5.8
  • 4.5
  • 3.6

Nearby

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    About

    When you stay at Vacation Inn Phoenix, you'll be within a 10-minute drive of Arizona State Capitol and Phoenix Convention Center and Venues. Guests can take a dip in the outdoor pool, and free perks include WiFi, self parking, and continental breakfast daily between 6 AM and 9 AM. Bonuses like refrigerators and microwaves are offered in all rooms, along with balconies or patios and flat-screen TVs.

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    Amenities

    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • Business centre
    • Meeting/Banquet facilities
    • Hot tub
    • Outdoor pool
    • Air-conditioned
    • 24 Hour Front Desk
    • Free parking
    • Non-smoking rooms available
    • Concierge service
    • Laundry facilities
    • Free Internet
    • Storage available
    • Terrace/Patio
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    Reviews

    Guest reviews

    Overall rating

    4.8 OK
    Based on 838 reviews
    • 6.0 "Breakfast is mediocre."
    • 5.8 "Service is ok."
      6.0 "Only 60% found the staff to be friendly enough."
      6.0 "60% said the reception staff was ok."
      6.8 "Housekeeping was ok, according to 68%."
      5.6 "Only 56% thought the service was professional."
    • 5.0 "Location is acceptable."
    • 4.5 "Internet is poor."
      4.4 "56% said the wifi quality was bad."
    • 3.6 "Rooms are not good."
      2.6 "74% said rooms were dirty."
      0.5 "95% thought they were poorly maintained."
      3.0 "70% complained about the bathroom."
      4.0 "60% didn't like the uncomfortable beds."
      1.9 "81% found problems with the furniture."
      2.5 "75% said the bathroom was dirty."
      3.4 "66% thought the tv was sub-standard."
      2.5 "For 75%, the rooms looked old."
      4.3 "57% were unsatisfied with the kitchenette."
      4.3 "57% were disappointed with the minibar."
      2.2 "78% criticized the small bathroom."
    • 2.4 "Horrible vibe."
      2.0 "For 80%, the lobby entrance was sub-standard."
      2.2 "78% criticized the unstylish hotel."
      2.2 "Unfriendly atmosphere, according to 78%."
    • 2.4 "Terrible amenities."
      2.3 "77% thought the building wasn't nice."
      2.0 "For 80%, the lobby entrance was sub-standard."
      3.2 "68% found the grounds unpleasant."
    • 1.9 "Generally quite dirty."
      2.6 "74% said rooms were dirty."
      0.7 "93% thought it was rather dirty."
      2.5 "75% said the bathroom was dirty."
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    Overall rating

    5.1 OK
    Based on 326 reviews
    • 6.2 "Breakfast is mediocre."
    • 5.9 "Service is ok."
      6.2 "Only 62% found the staff to be friendly enough."
      5.9 "59% said the reception staff was ok."
      6.0 "Only 60% thought the service was professional."
    • 4.2 "Inconvenient location."
    • 3.0 "Awful rooms."
      2.5 "75% said rooms were dirty."
      3.5 "65% didn't like the uncomfortable beds."
      0.4 "96% thought they were poorly maintained."
      3.1 "69% complained about the bathroom."
      3.0 "70% thought the tv was sub-standard."
      2.5 "75% found problems with the furniture."
      2.3 "77% said the bathroom was dirty."
    • 2.1 "Terrible amenities."
      1.9 "81% thought the building wasn't nice."
      1.7 "For 83%, the lobby entrance was sub-standard."
    • 2.0 "Horrible vibe."
      1.7 "For 83%, the lobby entrance was sub-standard."
    • 1.7 "Generally quite dirty."
      2.5 "75% said rooms were dirty."
      0.6 "94% thought it was rather dirty."
      2.3 "77% said the bathroom was dirty."
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    Overall rating

    4.4 OK
    Based on 284 reviews
    • 6.1 "Breakfast is mediocre."
    • 6.0 "Service is ok."
      6.1 "Only 61% found the staff to be friendly enough."
      6.0 "60% said the reception staff was ok."
      5.5 "Hotel security was average, thought 55%."
    • 5.3 "Location is acceptable."
    • 3.5 "Rooms are not good."
      2.7 "73% said rooms were dirty."
      0.5 "95% thought they were poorly maintained."
      3.1 "69% complained about the bathroom."
      2.4 "76% said the bathroom was dirty."
      1.6 "84% found problems with the furniture."
    • 2.2 "Terrible amenities."
      2.1 "79% thought the building wasn't nice."
    • 2.0 "Generally quite dirty."
      2.7 "73% said rooms were dirty."
      0.7 "93% thought it was rather dirty."
      2.4 "76% said the bathroom was dirty."

    Overall rating

    4.4 OK
    Based on 167 reviews
    • 8.0 "Good value."
    • 6.2 "Breakfast is mediocre."
    • 5.7 "Service is ok."
      5.7 "57% said the reception staff was ok."
      6.4 "Only 64% found the staff to be friendly enough."
    • 5.0 "Location is acceptable."
    • 3.6 "Rooms are not good."
      2.3 "77% said rooms were dirty."
      4.1 "59% didn't like the uncomfortable beds."
      2.9 "71% complained about the bathroom."
    • 2.3 "Horrible vibe."
    • 2.0 "Terrible amenities."
      1.9 "81% thought the building wasn't nice."
    • 1.7 "Generally quite dirty."
      2.3 "77% said rooms were dirty."
      0.9 "91% thought it was rather dirty."
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    Overall rating

    5.7 OK
    Based on 58 reviews
    • 6.0 "Service is ok."
    • 5.7 "Location is acceptable."
    • 5.0 "Average comfort."
    • 4.2 "Rooms are not good."
      0.6 "94% thought they were poorly maintained."
      4.8 "52% didn't like the uncomfortable beds."
      3.0 "70% said rooms were dirty."
    • 2.4 "Horrible vibe."
    • 2.2 "Generally quite dirty."
      3.0 "70% said rooms were dirty."
    • 2.0 "Terrible amenities."
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