Overview

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The Reef Playacar Beach Resort

Retorno Sayil Fraccionamiento - 1, Playa del Carmen, QR, Mexico
+52 984 873 4120

£141+

Overall guest ratings

7.8/10 Good
Based on 859 reviews

Review highlights

  • 9.2
  • 9.1
  • 6.6
  • 5.0

Good to know

  • Professional service
  • Friendly atmosphere
  • Friendly service
  • Pleasant hotel grounds

Nearby

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    Amenities

    • Fitness centre
    • ATM on-site
    • Business centre
    • Car hire
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Bicycle hire
    • Spa
    • Hot tub
    • Child pool
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Air-conditioned
    • Coffee shop
    • 24 Hour Front Desk
    • Safe
    • Pets not allowed
    • Free parking
    • Pool table
    • Storage available
    • Wedding services
    • Non-smoking rooms available
    • Terrace/Patio
    • Babysitting or child care
    • Internet
    • Wi-Fi
    • Tennis
    • Beachfront
    • Child-friendly
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    7.8 Good
    Based on 859 reviews
    • 9.2 "Terrific location."
      8.8 "88% appreciated the closeness to the beach."
      9.9 "City centre within easy reach, said 99%."
      9.8 "98% liked the proximity to shopping."
      9.2 "92% liked the proximity to sightseeing."
    • 9.1 "Wonderful beach."
      9.1 "Beach sports facilities are great, according to 91%."
      8.6 "86% appreciated the clean beach."
    • 8.8 "Breakfast is good."
    • 7.5 "Good service."
      8.8 "88% found the staff to be very friendly."
      7.6 "76% thought the service was very professional."
      8.0 "80% said the recreation staff was great."
      8.5 "85% found the restaurant service to be one of the best."
      7.3 "Lovely bar service, according to 73%."
    • 7.2 "Good bar."
      7.3 "Lovely bar service, according to 73%."
    • 6.6 "Food is average."
      6.4 "Only 64% were satisfied with the menu."
      6.5 "65% thought the dining experience was appropriate."
      5.7 "Desserts were ok, said 57%."
      6.0 "The price was ok for 60%."
    • 5.0 "Average value."
      6.0 "The price was ok for 60%."
    • 4.9 "Rooms are not good."
      4.5 "55% didn't like the uncomfortable beds."
      1.7 "83% thought they were poorly maintained."
      3.9 "61% complained about the bathroom."
      3.4 "For 66%, the rooms looked old."
      4.3 "Air conditioning was criticized by 57%."
      3.9 "61% had problems with the shower."
      1.3 "87% were disappointed with the minibar."
      3.3 "67% said the bathroom was dirty."
    • 3.8 "Internet is poor."
      3.8 "62% thought it was overpriced."
      2.8 "72% said the wifi quality was bad."
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    Overall rating

    8.0 Good
    Based on 601 reviews
    • 9.2 "Terrific location."
      9.8 "City centre within easy reach, said 98%."
    • 9.0 "Excellent breakfast."
    • 9.0 "Wonderful beach."
      8.9 "Beach sports facilities are great, according to 89%."
      8.2 "82% appreciated the clean beach."
    • 7.2 "Good service."
      8.4 "84% found the staff to be very friendly."
      7.8 "78% thought the service was very professional."
      8.7 "87% found the restaurant service to be one of the best."
      7.7 "77% said the recreation staff was great."
      7.7 "Lovely bar service, according to 77%."
    • 7.0 "Good bar."
      5.0 "Alcoholic drinks were not bad, according to 50%."
    • 6.4 "Food is average."
      6.4 "Only 64% were satisfied with the menu."
      5.9 "59% thought the dining experience was appropriate."
    • 5.1 "Rooms are ok."
      7.0 "70% thought rooms were spacious."
    • 4.9 "Value below average."
      3.8 "62% thought it was overpriced."
    • 4.0 "Internet is poor."
      3.8 "62% thought it was overpriced."
      3.1 "69% said the wifi quality was bad."
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    Overall rating

    7.9 Good
    Based on 240 reviews
    • 9.4 "Wonderful beach."
    • 9.2 "Terrific location."
      9.9 "99% liked the proximity to shopping."
    • 7.6 "Good bar."
    • 7.2 "Good service."
      9.0 "90% found the staff to be very friendly."
      7.5 "75% thought the service was very professional."
      8.3 "83% found the restaurant service to be one of the best."
    • 6.7 "Food is average."
      6.7 "Only 67% were satisfied with the menu."
    • 4.7 "Value below average."
      3.6 "64% thought it was overpriced."
    • 4.3 "Rooms are not good."
      3.7 "63% complained about the bathroom."
      4.3 "57% didn't like the uncomfortable beds."
      1.7 "83% thought they were poorly maintained."
      4.7 "53% found problems with the furniture."
      2.9 "For 71%, the rooms looked old."
    • 3.8 "Internet is poor."
      3.6 "64% thought it was overpriced."
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    Overall rating

    7.8 Good
    Based on 17 reviews
    • 7.8 "Good service."
    • 6.5 "Food is average."
    • 4.6 "Rooms are not good."
    • 4.5 "Value below average."
    • 3.5 "Internet is poor."
    Hotel type
    Beach Hotel
    Guests consider it an awesome beach hotel.
    Family Hotel
    Guests think this is a family-friendly hotel.
    Resort Hotel
    Guests say this is a wonderful resort hotel.
    Good to know
    "Professional service"
    "Friendly atmosphere"
    "Friendly service"
    "Pleasant hotel grounds"
    data provided by TrustYou

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