Would you like to save as your currency permanently or for this visit only?
ambiance,service,in my case location
We have booked a room in the 4 star part of the hotel, but we did get a suite in the 5 star part against our booking for the same price. The area of the suite was ca 60 m2, modern furnished and clean. The breakfast was good, there is a sport centre nearby. The location is close to the airport (15 min), and not so busy during the rush hours. Generally no bad experiences, can be problematic just without a car.
it was closed to the airport. the room was nice no comment
My room and bathroom was spacious, well furnished and very clean. The staff could do with some "charm lessons", they are efficient but quite abrupt!
Excellent selection of breakfast items. Nice view. My reservation through booking.com was actually not registered with the hotel - the staff at check in was kind enough to allow me to use their computer to show I have a reservation, but the feeling was not very nice. Cracks in the bathroom tiles.
Comfort, room, surroundings, beakfast, value for money. Personnel at reception - difficulty to pay in euro, and to put the invoice on company name.
Very spacious rooms and on a goofd location to easily access the highway as well as Tel Aviv city centre
Room was very modern, large & very clean. Buffet breakfast was wonderful and in a lovely setting.
Food was excellent and room was comfortable. Communication in English was somewaht strained. Very nice hotel and will use your services again. Did not inform me of some options in a timely manner. Like staying over an additional half day.
travelling around and the accessability
the location of the hotel was good for us as it was near our chilidren and grandchildren. the hotel was clean and the food ample. the workers in the dining room were very nice. the security in the garage after 9pm was excellent. at times the clerks behind the front desk were a little hard to understand, although the woman in the office was excellent.
The unfriendliness and rudeness of the staff, the poor quality of the internet service, the poor quality of the air conditioning, the fact they tried to swindle me for more money, the horrid quality of the breakfast.
Location: easy excess to central sites; Comfort room Service to Airconditioner that leaked and was wetting the carpet
Although not in Tel Aviv proper, this hotel is conveniently located in the center of Ramat Gan. There is a good mix of residential areas and shopping and dining options nearby, and the beaches are only about 3 miles away. The hotel breakfast is buffet style with large selections, and the pool on the roof and gym on the top floor are quite nice. I stayed in a 1 bedroom suite with a small kitchen (refrigerator, microwave, kettle, no stovetop) which was handy. WiFi was free and fast, though it broke for a few hours during my stay. Efficient and quiet ac. Bed and sofabed were comfortable. Clean. Parking lot is pretty abundant and spacious, except from 9pm to 6am everyday and on Saturday where the gate is locked and you may have to wait a long time for someone to open it.
Nothing. Front Desk and Security Guard, Useless. Didn't help my client in a bad situation with a crazy cab driver. They just stood there and didn't say anything. I was very disappointed with the lack of service here.
Clean, good breakfast buffet, parking available for rental car.
Good quality of breakfast buffet. At my check-out, they tried to trick me adding 20 usd per day to the previously agreed rate; the room was not clean enough; no soap/shampoo available in the bathroom, strange even for a lower than a 4-star grade hotel.
Enjoyed the pool in the summer months and the use of the exercise gym and jacuzzi. Liked having a refrig and micro in kitchen. Convenient transportation to Tel Aviv and use of Internet. the fabric of the couch was not clean.
It was very quiet although full and the Canada Lounge was useful especially with refreshments. Car parking good price No
The hotel is brand new, location is amazing, front desk staff is friendly. Our room was spacious and had a very nice view both of the city and the sea. Food was really good but when it gets busy in the morning you have to wait for your coffee for good 15 minutes as you can only order it from the waiters. We spent a night before our wedding in the hotel and needed to have express dry cleaning, we were told that it would be ready next day at 2pm but when we came to give the clothes we were told that it won't be ready until 4 which is too late as we had to leave the hotel around 3 already. We have asked for iron as well and the one given did not work and ironing board was broken. We were offered to have our clothes ironed and we had to pay for it, even though we would expect to have it as a complimentary service as the provided facilities did not work and we were misinformed regarding dry cleaning service as well. Not so many guests usually need these kind of things when they stay in the hotel but the problems we faced using this services were quite an issue in our situation
the view of sea yes comportament concierge and security
The rooms were newly renovated and each roon had a view if the sea. The hotel staff spoke perfect English and very helpful - whichis rare in israel from experience !! The hotel outside public areas + pool area look tired and in desperate need of a simple lick of paint.
proximity to beach
location, breakfast included
Nothing The service, cleanliness, attitude, and food In other words it was horrible and I would NEVER RECOMMEND THIS HOTEL. IT WAS FILTHY
The staff were exceptionally friendly, the room was clean and comfortable, . I would stay there again without hesitation, On the down side there was no iron in the room
The location is fantastic Due to underpass located near the Hotel the east side of the hotel is rather noisy.
Beach side position Public areas very worn and grubby. Our Seaview room had a much better view of the car park !
nothing a cheated experience. nothing at all please do not reccomend this hotel to any one i am puting a campaign against this property on facebook
The location was fantastic. The pool and spa was great. In the business lounge the food was delicious. The staff was helpful. There was nothing not to like
Clean and fresh linens Dinner was overpriced
Very good service and spacious room. The restaurant on the 11th floor was a bit pricey, the food was okay, the service was very good.
breakfast was nice, beds comfortable. this is the only i would say. nothing to do with Crown Plaza that i have expected. the hotel is in the middle of nowhere...i regret that i stayed in that hotel. in tel aviv there are very many nice beach hotels with wonderful view. here, even taxi drivers do not know how to get to that hotel...
The early check in (5am) clerk was outstanding. Very understanding and helpful. The room was big. My tv complaints were cared for as best as possible but with little satisfaction since the problem was mechanical in nature. I got from the airport to the hotel by rail and foot in about 25 minutes which was very convenient. The television remote only worked within 3 feet of the TV, wifi was pretty bad and dropped off a lot, the furnishings looked dated, the phone operator was rude, it was hard to leave the hotel at night since there weren't many options. Furnishings and carpet should be upgraded. Breakfast was very overpriced at 23 USD. It would be nice to have non-kosher options for international non-Jewish guests.
Adam is an excellent receptionist. The hotel is right in the center where we had to be I found Minibar-Drinks on the bill which we did not consume....
It had a bed and a bathroom. Breakfast was okay but I've had better. They don't charge for Wi-Fi. Very expensive for what it is. The room does not, in any way, resemble the photos I saw on the site prior to booking. The reception was a building site and I do mean a building site with welding, grinding etc all going on throughout the day. No way on earth I'll be back at this hotel!!
Room was spacious and clean. Typical Sheraton Business hotel style. I hope the Leonardo chain will keep this functionality. Very little staff for such a big hotel. It could almost be described like an Embassy Suite style hotel.
The gym and pool facility and the business lounge. The position right in the centre of town, the building revovations going on and the unfriendly and unhelpful staff
The room was clean and quiet. The hotel is being renovated which is creating significant disruption, i.e. the breakfast was served in a room far too small for the number of hotel guests. On one morning I was unable to eat anything, on another I had to sit outside with plate on my lap.
The room and breakfast Outside was very dirty and not taking care off. Hard to find an entrance.
Close to beach Rooms need updating. Everything seems old. The entrance is very confusing.
The location was excellent the views from the hotel were fantastic. the swimming area was lovely and the food was good.
Dramatic, smelly, un friendly, dirty place. A big mistake to book this expensive hotel We where very happy that we could cancel the other booked night!!
Proximity to beach and main streets. No variety to the breakfasts. Same fruit every morning. Needs more variety!!!
helpful with requests, good breakfasts they were renovating- so very noisy and disturbing at the time. I suppose it will improve once they have done with the renovations.
The only thing this hotel has going for it is the location, right on the beach One of the dirtiest hotels I have ever had to stay at. We left after one day. The staff was rude and the breakfast was weak. I would not recommend this to anybody. It is built around a parking garage with trash piled up and lots of traffic noise
Location, lobby appearance, roomis large and has a table to sit at, very helpful personnel who went out of their way to help. View is great. There was no shampoo and conditioner provided as you usually find in hotels in the U.S. There was some broken plaster in the bathroom.
Location on beach, nice view, good buffet Noisy, messy like work in progress, build over a road, they never received the booking via the website and I did not get the room I booked.
Needs a major facelift--the pool is a scene out of a movie-make sure to tell the people working at the pool you are staying there--b-c every seat is reserved for VIP--which I am unsure of who that is?? It needs a major renovation--but fit our needs for one night We felt it needed a makeover-the keys don't work well-
Room cleaning-twise a day and breakfast: both service and menu. Nobody at the reception desk would smile ever! Also, they do not open teh door for you when you go in or out from the hotel, although it is called 5 star hotel.
Excellent mgmt No atm machine
location on the beach plus easy access into the city. There is a gym and small pool plus the possibility to run along the beach. the breakfast is great a huge choice. i ate in one of the restaurants one night and found the food to be ok but not great considering the standing of the hotel.
good clear booking service via email. Good service in the hotel at all times
The location is great It is far too expensive but if money does not matter it is a nice choice
The spa and Gym are excellent. The breakfast is made for jewish people, and not considers that it is an international hotel
The Staff was friendly and very helpful at all time Internet Voucher Operation
Convenient location, coutreous friendly staff
comfortable room, good location on seashore. Although a fine hotel, it was overpriced. We paid well over 300 dollars for a room. At that rate one would expect the standard of room comfort and breakfast set by Dan Tel-Aviv, the city's best hotel.
1. Extremly helpful staff at the reception. I was impressed of the way they tried to accomplish all my requests. I had quite a lot those days. I was also impressed by the Manager's idea of sending me a signed bday card on my bday ()shows care to the customer.2. The view and the balcony from the Executive Sea View Suite Apartment are breathtaking. 1. It is an old hotel, not refurbished since probably its 70-80'S.2. The elevators are poor and the cards allowing to go to the vip floors are a pain in the arse.3 Way too expensive for the comfort that it offers!!!It does not worth the money I paid! I would give to my apartment a 3 stars rank, not a 5.
Very nice hotel, great staff.Pool at roof of hotel was very clean just do not open before 10 am. We are very pleased
I love the hotel, the area, the employees were super to us. Fantastic. Not really, I would only suggest a more American palate friendly in house menu
The hotel was perfectly located for my business appointments and being one street from the beach was an added plus. Another positive was the beautiful rooftop swimming pool. Everyone in the hotel was friendly and professional. Pool hours were a little unfriendly as a business traveler but I did have time on Saturday.
We liked the location of the hotel. Tthe amneties were excellent. The room was very clean and the staff was nice. I didnt't like that the price did not include breakfast. the pool was not kid friendly. we did not like the entrance difficult to check in and out with a lot of luggage. The interent service was too expensive.
The mini kitchenette was very helpful, to keep drinks and snacks for the kids. The pool, although small was nice and clean and there were cold beverages available and had an amazing view of Tel-aviv. We felt that since it is such a family oriented hotel, that breakfast should have been included in the price like so many of the up-scale Israel hotels do.
Nice location. Parking included. Sometimes the roomcleaning was very bad and done late in the afternoon. Towels weren't changed, some parts of the room weren't cleaned. Wifi is not free. Some of the hotel staff do not speak English. The "living room" sofa was very old and tired, and almost impossible to sit on.
That I could move out next day We ordered a room with balcony through bookings.com and git a room without balcony for the sme prize. After we complained a reduction of us$ 20.- was given. The room was bad equipped, loud, the way to the ocean far, nothing appealing in so far.
The friendly staff - comfortable and spacious room - peaceful and tranquil atmosphere - proximity to places of interest.
no shuttle service to airport
The staff was very helpful. Bed, linen, pillows and shower - fantastic. Size of room bigger than most. Breakfast the same as all Israeli hotels. Great location - across from the Gordon Pool and promenade, located two doors from Ben Gurion Street.
Breakfast was good. Eggs could use some more cooking but they weren't real anyway. All in all it was cheap and if your looking to go to the beach you can't beat the location. Also it is located near some great food options and the staff know the good spots to go.
We had a wonderful time and could not fault the hotel ,we will go back at some time we did book apoolside room however when we arrived there was not one available?
Dated hotel but well run with pleasant rooms. Food at breakfast was average and in the kosher poolside bar the food is terrible. We had lunch there, a burger and chicken salad, this was by far the worst meal I had in 10 days at Tel Aviv
Great staff. Super nice people. The hotel itself...meh..definitely definitely not five star, perhaps not even four. Tiny room and bed so small I could barely fit. Noise from hallway came into room. I'd say it's a good four star. The bed was tiny, barely fit one person.
Staff very helpful and accomodating, especially late checkout. I was upgraded to lounge floor. Sea view from room.
The very convenient location. Its position on the Beach where all the life of Tel Aviv was.
nice pool, good area, nice breakfast besides the fact that on your site is written VAT is not applicable the hotel tried their luck to charge us vat. only after proving we are not israeli citizens did they agree to remove the charge.
the view of the streets
beautiful hotel nice location beautiful view
SPA and especially massages are very good( good specialists), general service and room , comfort and good situation on the sea side. Food was not at the usual Sheraton standard level...( choice of fresh fruits is poor and fresh juices are not available each day..) Cafe machine did not work properly.. etc.;
helpful staff. .good facilities. excellent food. great position club lounge was a little disappointing when compaterd to similat facility at the dan panaroma hotel
This is my favorite hotel in all of Israel. It's wonderful to be recognized, as well. Great, great hotel!
Location Rooms were too small for the price. Daily restocking of towels and accessories to include complimentary water was hit and miss.
Great location across from the beach and good facilities within the hotel. The hotel was overpriced (over $400 per night) due to season and local events. Renovations to pool area ongoing during stay which we were not alerted to before booking and which affected enjoyment of pool and adjacent lobby areas.
Nicely located, Sheraton Tel Aviv Hotel has everything needed to go for a business trip or vacation. Bar at the reception closes after midnight
My greater Mind lead Me to making an excellent selection. The apartments view.
location, great room, good price long time for check in or out - (1/2 hour each time)
Beautiful hotel, esthetic, pleasant staff, excellent location especially for nightly walks in Tel Aviv, great breakfast at the "Benedict" included You don't really see much of the other guests, as there are no dining rooms in the hotel.
Cunning and furtive personal.gey photos povsyudu.gryaz and idle Internet.
Friendliness of staff
Great rooms, large AND clean. Kitchenet included in the room. Interesting art work especially if you appreciate minimalist art. The hotel was just renovated so there is a newness to the decor. Centrally located in town near all major roads. The hotel does have indoor parking but reserve ahead. no complaints at all
- The staff is fantastic. - The location is excellent. - The rooms are extremely comfortable, pleasant, spacious, modern but not stark. Lovely views from the rooms. Art from local artists throughout the hotel. - The wifi worked very well.
Good hotel. Very friendly staff. Good choice.
the staff could not do enough to help with any thing we asked of them, very polite. we would stay there again enjoyed our stay very much. no complaints at all
Not then ample room in the suite clthes storage outside of bedroom
The front desk staff was amazing - each one more warm and helpful than the next. They upgraded our room because there was a vacant suite, they gave us a bottle of cava on our last night, and were just a pleasure to speak to and gave great recommendations for dining in the area.
The well-appointed, clean accomodations, rather larger than the ones usually found in boutique hotels - much dedicated young staff, specially the very smiling, hi-touch Manager - this urban location spot can lead to become an ideal alternative from the sea-side uncharming hotel chains Choosing Breakfast outside of the hotel with vouchers was at first appreciated, but was discontinued during extended stay.
The Business Launge Rooms was not very clean.. They also provided me with a smoking room which I asked for a non smoking room.. Also you have smoking rooms between non smoking rooms which is not acceptable as the smell goes through the rooms...
prachtig hotel, mooie afwerking, zalige bedden. little things: no tissue papers in the rooms. During 3 days the same marmelade. There was only 1 kind of marmelade and nobody did the effort to get some different one knowing we didn't like orange marmelade and although we stayed for 3 nights.
the staff and the modern deco
Hotel is brand new. Trendy place. Almost everything in the place is black. Very well done though. Nice bathrooms & showers. Some pretty good restaurants within a block either way. Highly recommend Giraffe. I was hoping for something close to the airport so the location was not really what I wanted, but it was the only thing left. I am glad though because it really is a pretty neat place.
The cleaniless of the room, the breakfast buffet is excellent day of departure, requested a taxi to airport - I was put in a van which is used to transport vegetables !!! I would like to know the name of the person who booked this "taxi" I had to pay the full price 190.00
Vertually new, beautifuly designed boutique hotel in the outskirts of Tel Aviv, convenient to exelent Asuta Medical Center and surounded by new hi-tech area. Staff is mostly young, but very accomodating and polite. Exelent breakfast, served both in the dining room and very well equiped big bussiness lounge.
The service was great , they try to make your stay really comfortable
Elegant and luxurious with impeccable service. Highly recommended. The breakfast was the best we had in Israel. Can't think of a thing.
some recent renovations made the hotel's entrance, lobby and second floor look much better, but still far from luxury. The pool at the roof is really nice, though small. Food is the best experience in the hotel but we have eaten only breakfast. Views from some rooms (south) have a horrible view on the back of the next hotel (Marina) which is really for no one's eyes. Room's carpets need to be renovated. Carlton's Beach area (though it is not the real beach access - it is on the rocks and you cannot go to the sea from there) needs to be renovated.
swimming pool noisy
The view to the sea, the sound of the sea. You cannot stay naked in the sauna, as it is a small, mix one.
I loved the pool on the roof. It gave us a feeling on the beach without the noise. Parking lot adjacent was not clean
Close to beach,friendly
the recent remodel is nicely done. The dining hall is lovely and the food is good. Rooftop pool is nice, but small. They did not have the room I reserved through Booking.com. I reserved a seaview room but actually only had a city view room available. Also, there was poor communication between reception and the rest of hotel staff - I had to call several times to get a robe that was supposed to be in the room. And had to talk to several people about reserving a Shabbat meal- reception staff was really not helpful.
amazing all good
The room was very comfortable and nicely furnished. The location was excellent. We had a slight problem with the booking and were compensated by the PR staff very agreeably. Quite expensive.
The hotel was nice with a great rooftop pool and 360degree views of the city and beach. Hotel is in a great location on the beach and a very good breakfast resturant The hotel is just 5star, very nice but not with the extra trimmings you'd expct from the 5star hotel in other parts of the world.
We were upgraded on arrival to an executive room and it was extremely comfortable. Breakfast was overlooking the beach and very plentiful .......very Israeli! No complaints at all.
Sharon Kol, the PR manager, is a wonderful employee and was very helpful. The pool is great. Some of the staff can be rude and patronizing.