Runcorn Hotels

The bedroom was sufficiently equipped with a double bed of good comfort level, which gave you a good night's sleep; and the room was quite sizeable.

There was a constant "musty air" atmosphere both within the room and particularly in to corridor leading to the room, which was very off putting. The condition of the bathroom was not good, and the general interior of the hotel (other than the reception) was very poor.

convienient easy access to other areas of interest could be sign posted better staff ok

Value for money and location

A very warm welcome from the staff and nothing was too much to ask. Lovely breakfast and plently of choise. Would use this again as its a good location

I think it time for some renovation, especially the bathroom. But ut was clean.

Clean. Helpful staff

Not clean and smelled damp

Good location, safe and good parking, wifi actually works in room compared to a lot of places that say they have wifi. staff friendly and nice bar. Have been numerous time and will be going back when working in area.

2 out of 3reception staff very helpful. Kitchen staff for breakfast very good. Leisure club reception very good.

No special rates for groups . I have a team of 12 people working on the door step of this hotel and we are all getting different rates. Some are getting £49 per night including breakfast others are paying £67. Those with the higher rates and tired bedrooms have moved out to the premier inn which has better parking and restaurant.

This is my 3rd week at the hotel and it is very busy ,very conveniet to motorway and work. The new wing of thehotel is nice and I have had 2 very positive stays.This weekwas a relative nightmare with very basic and tired looking room.

Reception staff quite lazy this week so no recognition of regular clientelle or help with getting cheaper options for wifi/breakfast so ended up getting worse service and very inferior rooms. There are other hotels nearby which offer better quality so I would suggest the hotel looks at better rates for repeat customers. I have had sixof my team staying at the hotel We dont get group rates or any special discounts. No sign of investment being made in the bar area . Very basis restaurant menu. Not suitable for people like me with restricted dietary needs (halal). I have had to call for deliveries from outside suppliers.

It turned out to be a pleasant surprise, both the evening and day receptionists were pleasant, we all slept very well on comfortable beds, the hotel was quiet and best of all the towels were large and fluffy. We would definitely stay in a Premier Hotel again as the price was amazing and included breakfast.

Very clean and good staff behaviour.

Nothing major.

Evening Meal

Told breakfast was until 10.00am and found it had finnished at 09.00 am no apology nothing.

The room & bathroom we could not fault. The evening meal was very good. The breakfast was plentyful. Staff very helpful. The barrier entrance to the hotel made your car less vunerable from being stolen.

Unfortunatly, my wife & I had to wait forty minutes before we could obtain our room key, after a late drink in the restaurant!!! No staff during this forty minutes to contact!!! Please Note : This did not take the shine off our stay at the hotel or rebooking!!! Just concerned of lack of staff during this period!!!

the breakfast was good, no eggs though.

the internet didnt work in my room

i liked the luxury i had a relaxing stay would stay again

the only thing was i wanted to stay longer there was nothing i didn,t like

ideal location very close to M6 great for breaking journey

Staff worked hard to meet every request. Room was warm and comfortable and breakfast excellent

Huge Christmas party on sat night did not disturb us greatly although the pools of vomit in the car park the following morning were not pleasant. Although we had stated when booking that we needed a double room with extra bed in room for child we were shown to a twin room and had to wait in bar till they organized a suitable room. They said that our request did not download to them

Very convenient location to meet up with family and friends who live locally.

On eof the three rooms I booked was exceedingly cold and therefore uncomfortable.

Jaccuzi and pool. They made our dog so welcome - even with a goody bag

No adverse comments

I received excellent service, good food and value for money.

Very nice village with many interesting buildings and related historical information. Hotel very warm and welcoming with lovely log fire.

Restaurant evening meal was OK but nothing special. Service was also rather rushed.

The food was excellent and the staff were very friendly. Very convenient for Liverpool and Chester with the comfort of a small, friendly hotel.

The hotel was smart and the rooms modern. Staff were generally helpful and the overall feel of the place was friendly.

In the morning there was difficulty accommodating everyone for breakfast and we had to wait over 20 minutes to be shown to a table - I was told that this is a regular occurrence so beware if you've got an appointment to keep at a weekend! (Also, bizarrely, the invoice online and the printed copy said the cost was £59 but my card bill showed £61...couldn't quite work this one out!)

Location to station

Being charged to use credit card, Cold foo both at breakfast and dinner Broken fittings in room particularly bathroom

comfortable bedroom.

Was offered 2 hours free wi-fi, which was a reason for choosing the hotel. But it wasn't working.

convienance

Food was pricey

All staff were friendly and helpful, breakfast very good,room and facilities a very good,clean standard

None

Friendly staff

Found socks under chair....cleanliness could be better

pub restaurant on site was pleasant

was a bit further away from Aintree Racecourse than I realised but that was my mistake!

As we were visiting family the freedom to come and go was vital and the location was good.

Lack of sleep as fellow guests were noisy but they were the ones with Sssh on the doors next morning. The Travel lodges still have biscuits!!!

Comfortable room good price for hotel with gym

gym facilities being restored was not advised there would be no lockers etc when making reservation

The check in staff were friendly, welcoming. The bar staf and restaurant staff were pleasant.

The hotel was badly in need of a refit, very dated and tatty. The swimming pool had a moldy fetid smell. The lockers in the changing rooms did not lock and there was no soap in the showers.

It was a comfortable & pleasant hotel & if we went up that way again would defiently stay again.

The prices in the restuarant were a little bit expensive.

The rooms were clean and the food was good value.

Cleanliness and comfort

None

Convenient location. Extremely helpful and very polite staff

Nothing

Excellent staff very courteious and helpful especially in the resturant

Extractor fan in bathroom didnt work and no got it fixed even aftrer we had asked them to do so

this was a very good hotel,easy to find and a good central location that met all our needs.The breakfast was great and being able to sit outside with our morning tea on the canal side was a real bonus.The bar staff on the evening was also very helpful.

The only slight problem was on our departure,when paying the bill it was different to the amount quoted but this problem was soon resolved with again very pleasant reception staff.

I thought the staff were friendly and very helpful.

The bathroom in our suite was tired and dated. There was mould on the ceiling and a cracked floortile. The bathroom looked like it had been installed in the 80's and not updated since.

Value for money was great and breakfast was good. Hotel staff were helpful too. Nice friendly feel.

Our party's rooms weren't all together and the beds were not comfy ast all. Our bath wasn't that clean. Found hairs in it when I went to bath my baby.

Clean

In an industrial estate

its closeness to major motorways

the lack of facilities , i.e pool , spa , gym , its seems to be more aimed at the business person rather than the more relaxing stay for couples , I was there with my girlfriend from Scotland and felt that it wasnt the romantic place i thought it was going to be , so on that point alone i would say that were are fairly disapointed with our stay there .