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The check-in was much improved from the last time we stayed and the receptionist responded well to my questions about entry to the hotel later that evening.
hotel was very comfortable .family room was good plenty room to move with 2 children . the room was very noisy even during the day and night did not get much sleep as the motor way was right out side our room not even 20yards away . i think when so near a road should have double glazing not secondary as we did not get much sleep ,for the traffic which ran all night . other than that we had a good stay.
I def liked the friendly staff, they were super helpful with whatever we needed help with That the express way was right outside our window. Maybe need to invest in some better windows with thicker glass.
Good service, comfortable accommodation and good quality restaurant facilities.
Food was excellent Hotel is poorly located right next to the busy M56. Unfortunately my room opened up onto the M56 therefore I could not sleep with an open window which meant that the room became stuffy
Hotel clean, trainee receptionist very helpful Food at adjoining restaurant only adequate, very busy, staff pleasant but slow service
Fairly clean, tidy, comfortable bed Heater didnt work when I entered my room, had to go downstairs (no phone!!) to request help, receptionist (only one person on duty?) had to come up and reset heater as had been off all year she said, why would they not do this when cleaning the rooms knowing it's cold now as autumn approaches? Then about 40 minutes after heater was on, room was hardly warmed as heater was too small for size of room and then it broke - leaving the room cold all night. Hair in the shower plug. 6:30 am my colleague in the next room and I were woken by the fire alarm going off!! Which made it impossible to go back to sleep when woken with such a shock.
The bedroom was sufficiently equipped with a double bed of good comfort level, which gave you a good night's sleep; and the room was quite sizeable. There was a constant "musty air" atmosphere both within the room and particularly in to corridor leading to the room, which was very off putting. The condition of the bathroom was not good, and the general interior of the hotel (other than the reception) was very poor.
convienient easy access to other areas of interest could be sign posted better staff ok
Clean. Very comfortable bed. Good breakfast. No traffic noise although next to motorway. Slow check in. Very young giddley girls behind the bar,tended to ignor customers. Only one set of towels in room although booked for two.
It is a good hotel for conferences. Perhaps they were a little understaffed as when I tried to call reception there was no answer. When the tours are leaving or checking in they get a little swamped.
location not very clean room and heating did not work - Airco could barely compensate
Hotel was easy to get to clean and friendly Rooms need to be bigger for families and could do with upgrading also thought breakfast was overpriced
easy acces for surrounding areas
Accomadation and services good Dirty bathmat in bathroom
convenient for our purpose, good facilitiies and good food None
Staff (reception & bar) were very friendly and helpful. All the housekeeping staff said "good morning" everyday. Received newspaper outside room 1st morning, nothing next morning, then paper was at reception the following day. I was informed papers are always collected from reception even thought it had been delivered the first day!
Very clean good sized room. Good food.
Plesant and very good hotel Took over one hour to check in unable to find our booking, we were just leaving when they found it, would not possibly book this way again
The bed was comfortable and the plumbing worked * The hotel was managed and operated by ill-trained, incompetent staff who had no idea how to handle everyday duties let alone manage a crisis such as the fire alarm erroneously going off at 4.15 in the morning leaving hundreds of guests wandering round the car park in the pouring rain. Not even a free breakfast was offered to guests by vway of compensation. * Tacky and worn bedroom furniture * Inadequate bedroom info as to hotel facilities. * Grossly overpriced - £15-a-day - internet connection * Grossly overpriced bar menu
Staff were very helpful
At first it seems like very loud place, but surprisingly it is not. Liked location and not pushy staff. I did not like stained bedding, out of date overall design and leaking hydraulics
Stayed night before an early flight from Liverpool Airport. Location was excellent and facilities were good.
the cleanliness and the room no
Value for money and location
The hotel was comfortable and clean. It fulfilled all my requirements in these areas. When I booked, I understood there was 24 hour reception. We had indicated a late arrival. The phone number on the door was incorrect in that it had the international dialling code and we had to ask another guest to help us. Not the best of welcomes.
A very warm welcome from the staff and nothing was too much to ask. Lovely breakfast and plently of choise. Would use this again as its a good location I think it time for some renovation, especially the bathroom. But ut was clean.
Good, clean ,simple room. Good service.
great location for trains
The hotel is cheap and cheerful. A reasonable price for accommodation needed before an early morning flight. No frills just somewhere to lay your head.
Access to the city centre
Convenience of location. Pizzeria was not of the high quality I would have expected. I also think that breakfast of some sort should nhave been included in the price. The number of smokers hanging around the front entrance sets a very low standard for the hotel.
The marbled elegance and old time styling. I worked there 47 years ago We did not like leaving
very loud noise outside from pub/saloon till midnight
Perfect room. Very good location.
Breakfast was poor and poor value for money cattle market
we like to go away as many weekends as poss, but not @ £114 per night, which is what we paid. the last time we stayed there early this year we paid £59
Ended up goin home early hours in morning as bed was vile had dirty sheets looked like the beds hadnt been changed would never stay their again
The staff were extremly helpful and friendly. Only stayed one night, breakfast excellent and parking availability excellent
Good location The hotel building and some of the decor would surely have been very impressive in its heyday, but is now very shabby and in desperate need of renovation and cleaning! Breakfast was poor.
friendly people, obliging and it was very comfortable.
Cool rennovated warehouse with appropriate light industrial finishings. Nice blend of retro with very modern upgrades. Less than two miles to Anfield ( we walked back from match - all downhill). Service (front desk, bar, and concierge) did not match otherwise outstanding facility. Distance from downtown perhaps made ready cab or Uber service a little longer than normal. Staff appeared newly hired and perhaps less experiences in how things were supposed to work. Tried hard but had to seek directions from others. Given time on the job, expect service will improve. Would give another try.
This is a very new hotel voted 1 on Trip Advisor. I visit Liverpool often and have stayed in many hotels. The room was very clean, high-tec design was ok - good to be close to s many places of interest. Good bathroom. Awful air-con, cold air blowing directly onto the bed all night was very poor - very little sleep! Staff unable to fix? Alternative room offered seemed to have a similar problem - no upgrade suggested/offered to compensate. Single room was the size of a large cupboard, bathroom almost as big.........? I hope the double rooms are bigger?
Huge bed , high ceilings , overall good sized clean and comfortable Very pleasant and helpful staff It says car parking , which is misleading , there's a multi storey just down the road
loved everthing bout the hotel 1 of the best city centre hotels ive stayed cool trendy very central good local discounted carparking and very friendly staff will definatly be back! nuthin it was top notch!
Perfect! I haven't a bad word to say about base2stay.
I absolutely loved this hotel! I slept in for my flight and a member of staff came n woke me up! helped me to pack my stuff! seriously beautiful hotel! Around the corner from d main party square and two minutes away from the main shopping area! go here! the staff are amazing!
It was very close to everything! The bus station, the nightlife, restaurants and the shops were all within 5 minutes walking time or less! :) We couldnt open our window and the room just felt a teeney bit claustrophobic because of it!
Comfortable bed, good facilities and very friendly staff The room would be greatly improved by the addition of an easy chair and a toothbrush holder or glass in the bathroom. Only 2 teabags left which seems pretty mean spirited, I'm sure you can afford more.
Excellent location, staff were friendly, rooms were very modern, clean and provided all necessary amenties. Shower was excellent.
The situation is ideal A little disappointed with 'The Brasserie'
Polite and helpful staff, beautiful room, excellent food and facilities. Everything you should be entitled to expect from a 5star hotel.
I was upgraded to the Presidential Suite which is normally £1400 per night. Amazing hotel!!!!
It was beautiful, clean and luxurious. The staff were very friendly & helpful. An added touch that they would park the car for you - made a big difference on a busy saturday. The food in the Simon Radley restaurant was lovely and the staff were great. We had a fab time.
The bed was awesome All good
Great customer service and attitude of staff Prob with hot water making tea lukewarm!
We were celebrating our Silver Wedding - this was a last minute deal and we managed to secure a room for about 50% less of normal rate - on arrival the staff were attentive and after we told them about our Silver Wedding a small complimentary cake was left in the room. We had an automatic upgrade to i think a Classic Deluxe room, which was amazing. This is truly a 5 * hotel, and although only for one night - it lives up to everything described on their website - Amazing... The only thing i would say - is we were not told very much about the SPA facilities, it was a case of find out for yourself - but as we were only in the hotel for one night it wasnt really an issue.
The breakfast was superb. Both food and service were exceptional. The room was dark. The weather was bad and therefore the light outside was poor, but I was unable to find a position where I could sit and read comfortably. There was not a light which I could sit under.
Excellent customer care in every way. Always ready to help but not intrusive. Nothing
We were a little disappointed with our room - we stayed in the classic suite and have stayed in many 4 star hotels which have far nicer rooms.
Room had everything you could wish for, very well planned and thought out. Had a water cut off mid morning which was a little inconvenient as I was mid showering when it went off.
Staff were excellent and always attentive. Fantastic room with a glorious bathroom. Delicious breakfast and a great bar area in the lobby. Limited functionality from the Spa (one of the big factors in our choosing the hotel), inactive Wifi connection during the morning of check-out, and loud screech when the A/C was on full power.
breakfast ansd staff were great
The room was nice and modern and the lobby was big with outdoor seats staff were friendly. The location is quiet at night. We had requested an room with a view of the Mersey which we didnt get. The dining room carpet was very dirty and the hotel is a little far away from the city centre.
very helpfull & very friendly staff.Top quality hotel without stuck up staff! Rooms excellant huge comfy bed, clean,well stocked mini bar,great sized rooms.lovely pool. can't wait to return!! Food prices a little too expensive so didn't eat at hotel.
Girl at the gym reception extremely friendly and helpful !! Stroppy receptionist at the main reception trying to over charge us. When asked whether breakfast was included or not, said: "you are expecting too much for that price!!". Car park wasn't included either and it was rather expensive.
Check in was effortless. Rooms were are of a very good standard and clean. The extra bed was very uncomfortable.
Frankly I liked everything.
A bit too far out from shops etc
I stayed a week at this hotel,and would definitely stay again when I return to Liverpool.
We could not use any water facilities until 4pm on Saturday 27/11/2010.
Conveniently located for theatre break. Clean, well equiped, compact modern hotel. Staff were friendly and helpful. Excellent shower. Good selection at breakfast although sausages/bacon looked a bit undercooked. Although the shower was excellent the wc is separate from the ensuite and doesnt have a washhand basin and is less convenient than a traditional en-suite. Expensive bar prices.
The Hotel is right at the centre of Liverpool, I felt the hotel description could elaborate more on this. Minutes away from the young and lively night life of Bold street, in the other direction only minutes from Church street with its outside craft/food stalls and a great selection of shops to whet your appetite on the way to Liverpool one. Hotel staff are excellent, very friendly however, they speak extremely fast and it was difficult to understand. They were very patient when I kept saying, I'm sorry I don't understand what you are saying. The bar is modern, fresh and inviting. The carpet outside the lift on the 8th floor where our room was loacted was very dirty.
Good service and pleasant staff. Room great and enjoyed using the gym. Very close to many good restaurants. None really
Comfortable, secure, great location for shopping Expensive restaurant...Hotel booking made on the Internet back in July and although we weren't staying until late November the money was debited in July.
Its excellent location to most places within Liverpool. No free Wifi on site.
An excellent room, the bed was very comfortable, very clean, there were excellent facilities the sauna & gym were great. We were offered breadfast for £10 each on check in but did not book as we were unsure what time we were meeting friends the next day on the following morning the offer was withdrawn this was the only fault we found with this hotel.
Breakfast and service, piped sound into bathroom, tea and coffee in room, large comfortable room, desk and MP3 music player lead Not much -- all was pretty good
Excellent service but slow check in due to queue and only two staff at the desk - I was in a rush to get to a conference dinner and as delayed because of this. As above
The city center location was spot on. The friendly staff. The room was very clean and welcoming. The bar facilities were excellent. In my view an all round perfect hotel.
Clean, modern, good leisure facilities, friendly staff, top quality breakfast. Lots of 'city' noise during the night, no bath (executive room), bit if a battle to get the internet switched on (we had paid for it in our rate), pretty expensive.
the staff was efficient ,we were able to check in as soon as we arrived which was great. finding a toe nail on our bedroom carpet as we entered the room 345
Friendly courteous staff, excellent location 10 min walk to Liverpool One shopping centre. Large room with computer desk/chair, comfy bed, excellent breakfast and enjoyed the evening meal in the restaurant - excellent value. Parking only £9 over stay. Bathroom & bath was a little small
Excellant staff, from doorman through to room service and restaurant staff - well done all. (1) Not really a bad point just one of slight irritation, and it happens in a number of hotels, staff in restaurants continually asking "is everything alright". I suppose its just getting the balance right. (2) Again not a big point, but checking and ensuring things like mini bar doors and wardrobe doors don't bind, etc but are set-up correctly are proper touches for a hotel like the plaza.
Location and parking facility Not enough staff in dining room on the Sunday morning which was very busy due to a wedding on the Saturday
Good location with friendly staff. A little "spa" was a good extra for daddy and son. Nice room. Only one thing, dinner pasta was actually awful, although the starter soup was excellent.
From the cleaner to the manager, everyone was extremely helpful There were no bad points
Good parking very good breakfast
Excellent attentive and pleasant staff Food prices very high in bar, excessive.
The reception staff were very friendly. The design of the hotel is stunning. The breakfast menu was unbelievable, such a fantastic variety to choose from.
The staff in this hotel are absolutely supurb None
Great location, new modern business hotel Management need to take responsibility for training staff properly. This needs to come from the top and filter down. Tea and coffee being slammed onto the breakfast table is not acceptable nor is a poorly trained bartender who knows nothing about the area he is working on. With a few adjustments things could run much slicker.
Thought the hotel was fantastic - great view, lovely room, great bar, great breakfast and good ambience. No radio or music in room v disappointing. The staff member on duty when we checked out wouldn't believe us when we said we had only had two drinks other peoples drinks had managed to get onto our bill. We were left waiting for a long time while she tried to sort this out and then we received no apology when she realised she was in the wrong!!!! Very poor customer service.
It was brand new and very well situated for shopping and nightlife in the City I think it is a misguided strategy to charge for bottled water in the room-this seems a small point but it is the only hotel I have been to that does not provide it free of charge.
Venue, food, atmosphere is electric
nice location friendly staff one thing i didnt know adout the room before hand ,it had a door linking up to another room this meant you could hear people talking quiet clearly in the early morning when we stay again we will look for a room that dont have this link up door otherwise we could have no fault with the hotel it was excellent will stay again
room and location were excellent Staff in the bar were poor. very slow and not attentive. Left to go to a bar outside the hotel as a result.
Location was great and the breakfast was really nice. The food in the restaurant was also very good. The air conditioning was a bit weak. It was cold when we were in Liverpool and it took about an hour for the airco to warm the room up.
Rooms ready when we arrived. Reception and bar staff very helpful.
Central with good adjacent facilities Room poorly cleaned
The location and the use of the executive lounge Paying extra for internet in an executive room
Everything - great staff and excellent atmosphere
I liked the rooms the location and help from the concierge. The breakfast was extremely disorganised, overcrowded with no cutlery set out. It was a buffet but you had to ask for everything!
Location was very close to Cavern Club. Check in was confusing, person at the counter acted as if it was her first hour on the job. Went to lounge for a drink, was hoping to hear beatles music... after all, we were staying at the Hard Days Night Hotel. They were playing beatles music, but it was so soft we could barely hear it (and not because there were so many people talking, there were only 4 people in the lounge). I asked them to turn it up, which they did ever so slightly. Still only soft background music. We were not looking for loud, just something we could hear without straining. Had yet another bad experience with concierge (Kevin). We had purchased tickets to the Cavern Club Beatles tribute band show through the hotel. Asked Kevin when we should plan to arrive for the 8 PM show to be sure we got seats (explaining that I had read on line that seating was limited and you had to arrive early to get seats even if you had purchased tickets). Kevin dismissed my concern, saying we just had to be there at 8 and handed us the tickets. When we got to the room I read the tickets, they also said that seating was limited and that a ticket didn't guarantee a seat. Decided to ignore Kevin's guidance and it was a good thing we did. We arrived at 7, people were already lined up. By the time the doors opened (7:45) the place was full of people lined up to get in. We got a seat, but had we listened to Kevin we would have been standing for the entire show, which ended just after midnight.
Tastefully themed and in the heart of the city.
The public spaces downstairs - bar lounge etc - air of activity and comfort The room while very well furnished and serviced was on the small side for an hotel of this tarriff
The beatles theme throughout the hotel is fascinating a must see for any beatles fan. The hotel staff are very helpful and even tried to get us tickets for the comedy club. There was a strange noise almost like a tube train that was very annoying. I did complain and was given a £20 discount. They thought it was the air conditioning.
excellent hotel took my partner for his birthday handy for the shops freindly staff would stay again and tell all my freinds on the isle of man where i live nothing
the staff were extremely freindly and hepfull no
Location good TV programming. Including Sky sports Bathrooms very dark. Bad lighting. Breakfast selection ok at best
The central lokation, the design and the comfort.
The overall layout of the hotel ,the decor and design quiet unique Price rather expensive considering it did not include breakfast
The food at Blakes restaurant was amazing and all staff were very helpful throughout the hotel. The decor is luxurious and rooms are spacious.
Its new and modern We asked for a wake up call - didnt get it. We also asked previous evening to book taxi for 4.45am as we had an early flight. We ended up having to get the night porter to ring a taxi at 5.00am. for us.
Staff very helpful. The parking facility was secure but at the moment a bit awkward to drive in and out of because of ongoing building alterations.
An very good two day, first stay, we will stay again when in Liverpool. None
Very well kept hotel, and staff were generally nice. On check in they wanted to take credit card and take money from it, I usually pay on check out and we wanted to pay cash as we have no credit card. The manager was unwilling to help us at all and wouldnt take deposit or anything and insisted we get credeit card from somewhere or we couldnt stay! I thought was outrageous and prejudice against people who dont have credit cards we had used a prepay to book hotel. In the end we had to get our friends credit details just to secure the room and then pay on check out. I found this very inconvienent and embarrassing to be treated like that!!
Modern. Friendly staff. Bit far away from "civilisation", not the nicest of walks to the hotel.
central location close to the shops and the albert docks with very helpful staff.very modern bedrooms and bathrooms . very busy breakfast area
Very nice room. Small but nice Every room also has a sofa bed so will be good for families Neat crisp bathroom Very business like but also suitable for families Nice small basic gym Convenient walk to the waterfront (max 7-10 mins) Car park charges £12 per night. Any extension beyond checkout costs £5 Breakfast is basic yet sufficient . Don't expect a Hilton type buffet No fridge in rooms
The hotel offered a good allround service and was excelent for our stay. I coundnt fault the hotel
Good location. Excellant value for money. Didn't like using the entry key in the lift. It didn't always stop at the correct floor
lovely hotel no faults with rooms or staff , plesent and helpful,, lifts where bit crazy , could end up on any floor after pressing for the floor you had asked for,front door couldnt get out with a pushchair tight squeeze, only for having my partner with me wouldnt of got out at al as you need someone to carry on pushing the door around,
Comfortable bed and the pub next door! (The Baltic Fleet) Room was on topfloor and close to lift shaft - too noisy. Also, inadequate breakfast facilities...side plates in lieu of dinner plates and not sufficient space to accommodate the number of guests - you end up eating breakfast practically in the reception area.
New hotel, ideal location (near the dock etc), nice and comfy rooms There were some teething problems with a new hotel. The fire alarms went off in the middle of the night twice on our 1st night. On 2nd night, no hot water. it was disappointing that the staff in the hotel wasn't able to tell us how long it would take to fix the problem.
central location, easy parking.
All the staff were very helpful and welcoming No food (even sandwiches) available after 10.00pm. At the bar, plenty of alcohol available, but the coffee/hot chocolate machine was switched off at 10.00pm. No choice of teas in the room.
The bar and restaurant areas were lovely and the service was excellent.
we thought the hotel was great and staff really helpful and pleasant and would definatley stay again. and recommend to others,
we went to a concert at the echo arena and this hotel could not have been more covienient the pillows weren't very compfortable
The room was very basic, and for some reason although there was only two of us, they had made another camp bed type thing up, which took up a lot of room, leaving very limited space to move around the room when getting ready for our evening out!
Location, clean Lack of character
i had a very enjoyable stay here great location great service and great value
the rooms were very clean no
Cleanliness, excellent customer service, peaceful and comfortable stay. Overall a great experience Nothing. Everything was perfect.
This guest did not leave comments about this hotel.
Great location. Close to Cavern area and Mooresfield underground station. Rooms are extremely small -- smaller than a cruise ship's smallest cabin.
Love not having a window no street noise which was better than I thought Air conditioner constantly was running through it system. Made it hard to sleep
it is central I have been in the hotel for the second time.... but this time the hotel was much smaller than the first time... Infact it was suffocating in the room
proximity to city centre Tip to have privacy in en suite. Buy a newspaper and sellotape. Attach newspaper to the outside of glass and then shower in private
It was close to everything the city has to offer.
Location! The hotel is a short walk from Matthew Street and Liverpool One. Hotel is in the Hart of City Centre. The staff is extremely friendly. Will stay again. If there is one thing I didn't like is the lack of stairs or an extra elevator. Nothing too bad, but can slow you down if you are in a hurry.
Great staff... location great and rooms clean. No real storage space in rooms.
The staff are friendly and the rooms are clean and fit for short stay
It was central to where we wanted to be in Liverpool Room was small and compact, toilet/shower cubicle within the main area.
Free cheese at 5:00
Location Rooms had a terrible smell to them.
Great location, clean with very friendly staff. Would stay again
the room was lovely, over looking the water. the young girl on reception was very helpful when we asked her where the place to go at night was.
This hotel is definitely not 4 star. Very disappointed at value for money I had problems checking in and checking out as the prepaid cost with Bookings.com had not been updated on their system. Tried to charge me again. Not impressed with hotel, won't be staying there again. Not a 4 star hotel. Bar was awful
Hotel rooms were very small, toilet cramped, and bed was made for dwarfs!
Location/breakfast The bed mattress was old - need to change
location, friendly staff, comfortable bed, clean room, very good food, checkout efficient, 1st evening restaurant staff went out of their way to accommodate a late arrival hairdryer was broken, breakfast 1st morning was chaotic and prolonged, they'd run out of several key elements including plates, for which one had to wait, late delivery newspaper 1st morning, but overall an excellent experience
This hotel needs some money spent on it. The food was ok. There was private function, so there was only one bar open, with no atmosphere, but three tv's! It certainly isn't 4 stars.
Nice Room Parking is a nightmare
to pay for carparking in there carpark when you have paid them over £300 to stay for to nights
nothing. did not like my stay at the hotel at all,to start with no room left in parking,the shower in our room was not good,the bar staff where not very nice and very expensive for what it is .will not be returning.
Comfort of room.
the way 2 staff chatted with a guest whilst others were waiting to be served. came accross as quite rude
Quality much like all in chain but staff very friendly and efficient, keen to please Nothing
There was an air of unobtrusive efficiency Many of the breakfast plates were dirty!
the room was very noisey
location of hotel breakfast on saturday was poor - not enough food,poor service. had to sort ourselves out and after requesting items still did not gwet them. have filled in complaint to hotel as above
The hotel was kept to a very high standard and we were pleased with every aspect of it
We only stayed overnight to catch a plane-but it was good. No
Excellent modern well equipped rooms, superb hot breakfast, good location, great value, friendly staff & good leisure facilities 5th Floor entrance should be better sign posted from the lifts and under cover without the need to go back out into the cold.
Staff very friendly and helpfull. Location great for very early flight. This is more of a business hotel but I have no complaints, served my purpose of a trip to Anfield with my 7 year old son. However if my wife had been with us, she would have prepared a more luxurious hotel.
Good big rooms, free wi-fi, and very conveniently located. We couldn't find a city centre hotel so used the airport shuttle bus and it worked out very conveniently. Bar's a bit naff.
The staff where friendly and it was close to the airport
Price, Room and Staff Menu choice, self service breakfast/lack of adequate seating
Beautiful rooms, friendly and helpful staff good location for the airport. Very quiet in the bedrooms. The breakfast was good,but unfortunately we had lunch and evening meal at the hotel which was very poor.
Fantastic location and very friendly staff. The breakfast area was a bit crowded at times, as the food/drink was all located in a very tight area. Cutlery, hot water and mugs were in short supply
Ideal location for travelling. Continental breakfast only. Plus the choice of food for an evening meal is poor and not of a good standard
Easy Access to the air port, Staff very welcoming, Quite and peacefull. overall good. Drink charges are expensive?