Very helpful and friendly staff. Hot tub outside could have been cleaner.
3 stars
Inn at Santa Fe, SureStay Collection by Best Western
Photos of Inn at Santa Fe, SureStay Collection by Best Western
Overview
2020 TripAdvisor Travelers Choice Award Winner. Find your refuge in the southwest at the Inn at Santa Fe, SureStay Collection by Best Western, a tranquil boutique destination surrounded by the region's rich history and world-famous cuisine. Stay and relax in the fireplace lounge, soothe tired muscles in the sauna or sip a glass of wine by the pool after an exhilarating day of skiing. Only 15 minutes to Museum Hill and the Plaza, two central destinations for exploring the city's finest museums, architecture and the world's greatest collections of Native American art. Check in 4 p.m. - Check out 11 a.m. The cocktail lounge is closed at this time. Shuttle service is not available at this time, we apologize for the inconvenience this may cause.
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Amenities at Inn at Santa Fe, SureStay Collection by Best Western
- Outdoor pool
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Business centre
Services and conveniences
- Conference rooms
- Business centre
- Safety deposit box
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Express check-out
- Private check-in/check-out
- 24-hour front desk
Basics
- Free Wi-Fi
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
- Dustbins
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Disabled access
- Roll-in shower
- Lift
- Allergy-free room
- No smoking
- Designated smoking area
Dining
- Microwave
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Refrigerator
- Coffee machine
Parking and transportation
- EV charging station
- Airport shuttle
- Free parking
- Private parking
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
General
- Telephone
- Mountain view
- Storage available
Pool and spa
- Outdoor pool
- Sauna
Bathroom
- Hairdryer
- Toilet paper
Laundry
- Laundry facilities
- Iron and ironing board
Outdoor
- Terrace/Patio
Bedroom
- Alarm clock
Workspace
- Desk
Things to do
- Gift shop
Health and safety
- Safe
Family friendly
- Kid-friendly buffet
Fitness
- Fitness centre
Reviews of Inn at Santa Fe, SureStay Collection by Best Western
8.2
Very good
963 verified ratings
Wonderful
416
Very good
192
Good
129
Okay
63
Fair
53
Mediocre
36
Poor
74
Summary of reviews
Guests say
Guests appreciated the great breakfast options and the overall cleanliness of the hotel. However, many reviews pointed out issues with customer service, particularly at the front desk, and some found the value for money lacking. The location was generally seen as a positive aspect, but room size and outdated decor were mentioned as drawbacks.AI-generated from customer reviews
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Score by provider
8.4 out of 10
529 reviews
7.8 out of 10
265 reviews
8.6 out of 10
10 reviews
8.2 out of 10
4 reviews
All reviews
Pros (+) Had a good stay. The staff where very welcoming and got us checked in right away. They are very helpful and can answer your questions; what's going on this weekend, where is a good place to go for breakfast; what's the easiest way into downtown. This place seems to almost sell-out during big weekends but depending on what is going on, you maybe able to get a room, if it is last minuet. I liked tha...
Cons (-) The add on kayak says they run a shuttle service to the downtown area but we found no such service during our stay. Floors look a little rundown but maid service is available all week. Dining area a little small for large crowds when it gets packed. The breakfast runs out fast during high occupancy weekends.
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Pros (+) The hotel, was clean, quiet, and relaxing. The staff maintained the hotel very well, and were sincere. In addition to the warm staff, I felt safe, and enjoyed the amenities. My girlfriend and I used the aquatic facilities daily which were clean and relaxing. We were there during several family vacations which also provided us a better sense of safety and joy. The room was cleaned daily, with fresh...
Cons (-) The dining facility was small, and not open during the day. Our bed was not attached to the wall (sit on foot of bed and would lift bed up).
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Pros (+) Reasonable rates
Cons (-) No issues
Location
8376 Cerrillos Road, Santa Fe, NM 87507-4413
What's nearby
- Santa Fe Brewing Company1.5 mi
- The Screen4.3 mi
- El Rancho de las Golondrinas5.2 mi
- Site Santa Fe6.6 mi
- Wheelwright Museum of the American Indian6.9 mi
- Museum of International Folk Art6.9 mi
- Museum of Indian Arts and Culture7 mi
- New Mexico State Capitol7.1 mi
- San Miguel Mission7.2 mi
- Lensic Theater7.3 mi
- Loretto Chapel7.3 mi
- Santa Fe Plaza7.4 mi
Policies
Check-in/Check-out | Check in anytime after 16:00, check out anytime before 11:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
Essential information about Inn at Santa Fe, SureStay Collection by Best Western
Low season | July |
|---|---|
High season | July |
Average price (weeknight) | £92 |
When to book a room at Inn at Santa Fe, SureStay Collection by Best Western
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 8.6 |
|---|---|
Distance to city centre | 7.4 mi |
Nearest airport | Santa Fe |
Distance to airport | 3.2 mi |