Hotel Neruda

Conveniet location. Breakfast area poorly organised for self-service.Staff too slow in replenishing food items. Also, too slow in clearing tables when users were finished.

Good and completebreakfast Very simple rooms, no details. Noised pipes.

Near the metro, great area for walking and shops Reception staff not very responsive, Lousy service at breakfast, Not as good as it was 7 yrs. ago

The location in Providencia is very convenient to shopping and restaurants. The staff was unhelpful in every instance.

Location is perfect for city exploration. Close to metro station and system. Staff was not very accommodating. Website not correct. Breakfast facilities are inadequate and appears temporary in lobby. The rate of the luxury room was ridiculous considering the standard! There is nothing luxurious about this room! Robe and slippers are on the website but robes are terribly washed out and slippers are not available. Bathroom flooded while showering and complains to staff did not result in action. This was maybe a four star hotel in the past but has deteriorated and is now a very ordinary two or three star but with the old luxury rates!

What i didn't like was the fact that the staff in generally spoke very poor English. Only the staff behind the check-in spoke Engelish. Also teh waiters were not very friendly and did not make an afford of understanding me.