Boarding in Seattle is always a mess. Sat in Deltas new domestic first class cabin. Everything was great except I found the seat cushion to be fairly uncomfortable. I’m a bigger guy so take that into mind (6’2” / 300 lbs.). Crew was meh.
My flight was very clean and the location was comfortable. The service was great. A satisfying flight!
I liked that the planes brought me back to NYC safely, but I could have used a friendlier crew.
Pilots concern for safety was excellent. Flights were pretty much on time & bags made it too. Food was decent for airline food. For some reason Delta tagged me for extra security when I hold a Global Entry/TSA pre-check #. At connecting flight at JFK because Delta didnt honor my pre-check # we nearly missed our connecting flight as we had to wait in line for 45 minutes to get through security. Really Delta!!! Secondly, we were not notified by Delta's partner airline KLM that our flight from JFK to Amsterdamn was cancelled until the day before oue scheduled travel date. We had no idea Delta re-scheduled us until me made a call where we were on hold for 30 minutes. Delta did reschedule us but we lost upgraded seats we paif for. Of course ths extra money for the upgraded seats was not returned. Really important - Delta customer service doesnt know how Customs works at JFK if you have a connecting flight. The wait time to get through Customs on 10/4/23 @ 1700 was 60 to 90 minutes & then you had to go through TSA security again where the wait time was 45 minutes. If we didnt have Global Entry no way we would of made the connecting flight. If your travelling through JFK off an international flight with connections better have 3 to 4 hours between flights. Delta agents told us it only takes a few minutes. Some flight attendants were awesome & others really didnt want to be there but that is pretty much with every airline.
Entertainment was good. The crew members were professional. Food needs to get better. My stomach was upset after dinner.
Pros: "Aircraft clean and crew very personable. It was the second day that refreshments had begun to be served again onboard."
Cons: "Tough to understand the gate agent announcements."
Pros: "Highly attentive crew, extremely helpful, made a bad day bearable"
Pros: "They left the bags at LAX. We we’re driving to Sun Valley and don’t have our ski clothes and equipment"
Cons: "Get our bags to us in the morning"
Pros: "Crew AND passengers were great, polite & calm. Seats are kinda squashy, tight. Food was yummy."
Cons: "Don't think you could make general seats more roomy for average sized people? Luggage bins were squashy too."
Cons: "Really felt happy on time touch down nice journey with delta"
Cons: "En un vuelo de seis horas, dan un desayuno perfectamente diminuto y no hay nada más de comer el resto del vuelo. Entendemos que estén buscando cortar costos pero ser una low cost a precio full es inconsistente. Por lo menos vendan snacks en el avión!!!"
Pros: "Still waiting for the last flight that they had to put us on."
Cons: "No way to make a right connection In Bogotá and better customer service"
Pros: "The seats were comfortable and more variety when it comes to entertainment. And better head phones!!!"
Cons: "The only problem I find now with Avianca is that you can only fly with one checked bag! This makes it very difficult and annoying for me and my family"
Pros: "Boarding was efficient"
Cons: "The onboard menu shows an option of salmon or beef. But when the crew came, only lamb was available. Also, the crew didn't seem interested."
Pros: "The kids movie selection was still good."
Cons: "There were no barf bags on hand, the food was an option between some disgusting eggs floating in water or a yogurt with some not great granola. Customer service was kind of non existent."
Pros: "Seats comfort"
Cons: "Food. Crew attention. Airport assistance. Boarding times. Take off on time."
Cons: "Avianca customer service and reliability is terrible. I fly a lot and the lack of care for customers is incredible. Lot of dressing up employees but clearly the company is not doing well. Everyone at the airport with complaints for complex rebooking."
Pros: "Absolutely nothing"
Cons: "Everything first every single flight taken was delayed by at least 30 mins and not on time, then they played last minute rescheduleds in which they over booked by like twice the amount of people on flight and offer a mediocre 100 dollar travel voucher to make up for it to get on the next flight that’s 4 hours later. Since no one took that offer they ended up rescheduling it and stopping in other places to ale up for the lack of space, what was suppose to be a 6 hour flight turn in a 12 hour flight."
Pros: "Flight crew EXCEPCIONAL The lunch was delicious Service perfect"
Cons: "With over an hour in line to enter the International portion of the airport everyone was extremely stressed. Immigration personal were very snappy and rude (Not Avianca, Colombia). We had over an hour wait to get inside then it was a long run to get the the gate on time. The problems that Avianca is having with its flights, on time percentage and upset passengers is very Sad. Normally Avianca is the best airline in the American Zone! They need to fix their internal problems quickly or their bottom line will get punished."
I had connection flight. I barely made it to the next flight. I had to run to get to the next flight which was far away from where my first flight was landed . On top of that they search my stuff before boarding that added to the time. Food was ok but they forgot to serve our row with drink and also when it was our turn, they ran out of second option for food and we didn’t have any options for food.
The seat arrangement from JFK to Istanbul and from Istanbul to JFK is not updated. Since I travelled alone, I felt uncomfortable sitting next to a stranger. There is privacy issue here.
Pros: "The crew and the seat !"
Cons: "The food because of coronavirus the service was scaled back"
Cons: "I had difficulty checking online, because I didn’t have the right ticket number. By the time I contact you and get the right one all the windows seats or aisle seats in the airplane where taken. I had to go with middle seat which can be super tight and uncomfortable when you have two strangers on both of your sides for such a long flight. I wish they email me the right tiket number on time."
Pros: "Professional service"
Cons: "1.No punishment for smiling... 2.Giving us the bread (with clippers) is great but that is not enough if we (the passengers) didn’t wash our hands. 3.Operating the seats (2 buttons) May Not be as easy as you might think."
Cons: "All the staff at the boarding part seem like they unorganized anything. They let all business passengers got it first but they didn’t open the gate door untill all passengers came through. We have to stuck by the gate door for 10-15 min. They not say anything what happened and any apologies word."
Pros: "Same as the San Francisco to Istanbul leg. Great experience, just the effect of the flight delays and missing my connection."
Cons: "Better communication and assistance with luggage. I was told that my bags would automatically migrate to my new flight the next day, but they didn’t make it, and I am now in the process of finding them."
Cons: "Plane was delayed and boarding was a bit confusing at the start but then quickly fixed"
Pros: "Food is not bad"
Cons: "The staff told us our carry-ons are over weighted and forced us to check in 2 carry-ons and charged us 250USD! Our carry-ons are totally standard-sized but just weighted more than 8 kg. We have never encountered any airlines would rob costomers like this! Will NEVER ever fly Turkish airline again!"
Pros: "We arrived in Athens eventually"
Cons: "People were made to wait outside in the cold airport bus for half an hour. The ground crew gave no explanation for the delay. After heavy protests, they let the waiting passengers back into the terminal. Supposedly the pilot was sick, but there was no communication at all from the airline about the cause of the delay or how long it would last."
I requested wheel chair assistance , it was confirmed via email that inwoood get it but I didn’t get it . The last leg of my trip to Nigeria was the worst.
Amazing KLM service and brilliant economy comfort seats. Well worth the extra.
The Crew have no idea about the food they're serving the passengers. The Crew MUST be instructed before each flight about the menu that will be served to the passengers, whether the food is vegetarian or non-vegetarian, whether it is Halal, Kosher or not.
Cons: "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."
Cons: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."
Cons: "I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,"
Pros: "Flight arrived on time"
Cons: "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."
Pros: "Good amount of space on the plane, lots of movies to watch, good food and drink."
Pros: "the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight"
Cons: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"
As with all Aerolineas Argentinas flights, check-in was terrible. They have a system where all international flights (or other multiple-flight categories) check in together, so the airport is very crowded, the lines are very long, and checkin takes forever. Online checkin was not available to me. There was no entertainment. Food was edible but mediocre. However, all of the staff (onboard as well as in the airport) were very friendly and helpful.
Pros: "Nothing"
Cons: "All seats taken, no real COVID protocol. No food, no drinks."
Pros: "Nothing"
Cons: "No food, no drinks, just water that you should go a look for yourself, but they told us to remain seated! All the seats taken, so no SARS-COV 2 real protocol."
Cons: "The airline’s contact phone lines are never answered you are left to n hold for ever I gave up after 30 minutes hold"
Pros: "Boarding went well and the seat was comfy."
Cons: "Sat at the gate with door closed, yet the landing was there, for 20 min, on top of being 15 min late. That could have not happened and it would have been better."
Pros: "Was on time, no turbulence and excellent landing"
Cons: "The luggage policy, is confusing since the drop off luggage is with extra cost. Unnecessary complications. The snack meal, really poor."
Cons: "Service Provide more information about the status do the flight"
Pros: "Nothing"
Cons: "Flight delayed due to a pilot’s meeting. Check in time overall took 1 hour"
Cons: "There was no alcohol of any kind. Very strange for an international flight, even as short as it was (1.5 hrs)."
Pros: "Efficient flight to Buenos Aires. I was seated in row 4 which helped getting off quickly."
Cons: "Better communication from airline staff about how to and where to line up by group to board the flight. Passengers were left confused and didn’t know where to line up since staff was at desk and not easily accessible."