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The location and the size of the room. Opening hours of the pool and sauna were too short
The location was spot-on The way too loud live piano-music in the lobby/restaurant. Very annoying.
Location, comfort, good service.
Good business hotel with good facilities and location
Good service by proffesionals, the location, the smile. I should nt mentioned it , but i found a little bag of sugar that was already used in my coffe set.
Location; value for money; fantastic receptionists - very helpful and friendly Inadequate lighting in the room (room 741); and curtains did not shut completely.
Large room, comfortable beds, convenient to train station Bathroom was oddly shaped (uncomfortable toilet)
Location, Cleanliness, Friendly Staff, Leisure. Restaurant was abit overpriced for what they served.
The location, which is really excellent. My husband upgraded my room as a surprise as this is the first trip I had away from my 1 year old baby twins. The staff were supposed to mention it but no one did. He had to tell me himself he upgraded the room to a suite.
Kids stay free! The staff were very friendly and accommodating. The rooms are spacious and very clean. We were given discounted tickets to Acquatopia next door, which we thoroughly enjoyed. Although the hotel is near the train station, it is a quiet hotel. The neighborhood may appear to be at first less than scenic but it is very safe.
were upgraded to superiour room without additional charges room was located on 2nd floor with the back window coming out onto the car park which caused a lot of noise from people getting into their car and slamming doors etc. during the night. Would not recommend the same room to anyone.
General atmosphere and appearance No bar lounge service after midnight
Kindness of hotel staff, enough space in the room
The staff of the hotel was very attentive and ready to help at any moment The temperature in the room was very cold, the central heating didn't work
Friendly staff and clean hotel Bathrooms are very clean but somewhat old fashioned
best was location breakfastroom too crowded in the morning,
Location, hotelroom, friendly staff.
Breakfast choices Room tempertaure control not available
The location: the centre!! The price for the room: good! The price for breakfast was rediculous: too expensive!!! The staff was fairly rude!!!
A very good location for our visit to the Theater Hotel and we will certainly stay with you the next time we are in Antwerp. This time the room was not of the same standard as when we stayed with you on our last visit
confort and design breakfast
Good value for money. Breakfast was very good. Free parking right in front of entrance. Video on demand abusively expensive, location a bit too busy with cars everywhere, public transport to city center not so good
Reservation was for a "king" room - that was not available upon check in we were told - they only had "queen" available Why make a reservation when they cannot provide what is reserved?
location ideal for meeting with easy out-of town access and parking not ideal if for leisure stay
The location is good. The room is too small.
I really liked the lobby and the reception design. The rooms are old style and not suitable with the new lobby
Friendly personnel. The breakfast was very good with alot of choice. I had booked 2 rooms, but when we arrived, only 1 room had been actually been reserved. It took quite a while before a second room could be arranged as the hotel was apparently full. Finally after 20 minutes, a second room was given to us.
Public transport to town center is easy Swimming pool & Sauna Promised safe in room unavailable Secure parking is not free as was advertised
Very friendly and helpful staff at the reception, spacious and well-equipped room Outrageous breakfast rates
Pleasant staff and comfortable room
The breakfast was great! The staff at the desk & at the breakfast were efficient & courteous! No way is this hotel 4 stars! The sheets did not fit the bed! The pillows were from the 1980's! The bathroom 1970's!
very difficult to check in our out. Only 1 staff person, the line was long and took 20 minutes. I would stay again, but now I know the process
breakfast was good but no coffee self service. Close to restaurants etc. Room decoration needs updating. wall paper hanging or scraped in many places. It surely was not what I would class as a superior room. Strange was also that every night had a different room rate, although still amounting to the agreed total for the 3 nights.
Central location and nice hotel with nice bar. room had 2 single beds pushed together instead of double and tile missing in celing
Our stay was great and the staff were very helpful. Thanks. The reason I have given fair for comfort is that we didn't like the water bed!
It's location in the city center Room was very small, view was bad, climate was terrible, defintely NOT a 4 star hotel
The location was good, staff helpful, breakfast was plentiful. Our room was dirty as were other parts of the hotel, parking unavailable very near hotel. Seemed more like two-three stars rather than four.
Extremely close and handy for the Railway Station. Very clean, well managed, and very good value. The staff were all well trained and polite. I will stay at this hotel again and can recommend it highly for business travellers.
The breakfast wat wonderfull the carpet in the rooms en the hall. Not clean
No free wifi in the bedrooms
privacy, quiet, central location shower broken. Towels had holes in them.
Very good breakfast. Cleanliness. Good bed Everything OK
They didnt respect your reservation and tell us they dont have rooms even we get confirmation from kayak
Able to utilise my HHonours so free upgrade to Executive Suite and Lounge
As always: I like the location and the nice atmosphere of this hotel.It is very clean and the staff is realy nice and helpfull. Great breakfast. So I will look forward to my next stay .
Beautiful stay at the hotel. Perfect location and the room was nice very nice and comfortable. For sure I will come back again. Breakfast was too expensive, so I didn't try.
We liked the central location, near shops, restaurants and touristic sights and the size, comfort and cleanliness of the rooms
A friendly environment in the heart of Antwerp with all comfort.
Big rooms, comfortable beds, 2 chairs, big bathroom, good shower, great location just a block or so from the cathedral Staff kept asking for a voucher. I sent them the confirmation email and eventually that satisfied them.
Superb location, so central. The staff member at reception on checking in was really friendly and helpful. Lovely room, very spacious as was the bathroom where the shower cubicle was separate from the bath which I love The price - it is very expensive though you do get what you pay for
Staff were competent, helpful and genuinely friendly.
Good, quiet location with parking facilities. There was a nice breakfast buffet. Great value for money.
friendliness of the restaurant staff in particular two young men who were serving on the night we stayed. attractive surroundings. We chose the hotel because of the special offer available and as a result we found our stay good value for money.
total in the edge of the industrial park near sint niklaas and good aproach. no thing every thing is good basically the staff overallis apreciateable.
close to town
Excellent location, spacious and comfortable room and bathroom. Very good parking facilities and close to local amenities. Staff lacked charm and warmth which I normally associate with Belgium.
The staff were very helpful and friendly. The room was very clean. Shopping centre right opposite. A bit noisy from the traffic outside.
Excellent place to stay , good restaurant and comfortable room .Excellent ratio quality/price. The elevator should be replaced as it is old style
It was a good standard international hotel most suitable for business people. The staff were very friendly and helpful. The lift was old fashioned and jerked at the bottom making it unpleasant to use. (I think this hotel had this lift)
Good size room and bathroom with comfortable furniture and bed. Very convenient for overnight stay when travelling by road. Reasonable walking distance from the town centre. Nothing really
charming staff Airco not sufficient and too noisy (room 701)
Fast effective check in, decent rooms, good beds Nothing special, therefor maybe overpriced. Parking definitely overpriced/
the room was very nice and spacious. Location is great. Room cleaning service could have been more efficient.
Good location. Nice rooms. Street parking possible. Very close to the city center. Everything's perfect...
Location 5 - 8 min walk from Centraal Stn. Room facilities were excellent, comfy bed and the wired free internet in the rooms fast and excellent. Would recommend if the price is right!
Free Internet access in the room; The breakfast with the croissants;The decoration of the room, really modern and confortable; The big park nearby; no restaurant
Good price-value ratio, good location, nice staff, breakfast really tasty and more than enough...
It's clean and nice, nothing is broken or anything. City centre is only max 10 min walk away. I used national bank parking, 6 min walk and 5 euros a day. The room was big enough, but I had hoped they would be a bit large.
The staff very helpful and lovely. Design of rooms. Location opposite the park and city center. Internet connection/Wi-Fi problems. Housekeeping (after the first night was not very good).
The bed was great The reception staff never took the phone when you called them...late at night....but when you finally got a hold of them, they were polite though
Very nice hotel, clean and centrally located. The underground parking is a plus. It costs 15EUR but it is quite recommendable if you arrive by car
Cleanliness Paying for wifi
The coffiee possibility, the ensizing mirror at the toilet, good beds. My room was probably next to something that sounded very high, possible a air-condition fan? Luckely I had my earplugs so I could sleep anyway, but if I shouldn't have them I should have asked for another room -and that I feel should be no problem with the service I recived in the check in. I would like to have some more information, eg. regarding how/where to use the wireless and in the elevator some more info about the different levels - eg. here is the bar, breakfast etc.
location, comfort and good dinner if possible should include breakfast
The room is great value for money When my room was cleaned they often left dirty towels and did not remove used shampoo bottles etc.
Brand new facility, nice furnishment. Too small and hard pillows. Too soft bed.
The hotel was in a great location. The rooms were well equipped and very nicely decorated. The hotel is nice and quiet and has a peaceful atmosphere. The staff were very pleasant and helpful with our enquiries. Although the sheets on the bed were clean and freshly laundered they were stained. The bed was not a kind rather two single beds pushed together which was a little uncomfortable to sleep. The bed-side table was not very clean and I needed to clean it myself.
nice rooms, beautiful architecture of the rooms terrible breakfast on a sunday morning, hotel fully booked, poor service
Location, nice building, different environment (judish area), close to the city center. Cleanliness of the room was poor, service didn't arrive even after two warnings, staff in the restaurant was not trained (meal has arrived late and cold).
wifi should be free
The city location was perfect, only a few hundred metres from the railway station. Also very convenient for shopping The bar prices in the hotel were ridiculously high.
Nice big comfortable room and a gym with pool for guest use
Very modern and stylish hotel. Friendly staff. The bed was a little too soft. I prefer a firm mattress.
1 i didnt like this hotel
bar closed 23:hrs saturday night. staff would not provide roomservice
The swimming pool and the breakfast. And the location! The beds were a bit outdated and uncomfortable.
employees very helpful shower curtain fear everytime you take a shower
Great Pool, Sauna and Turkish Bath. Staff was also very nice and polite. TV in the room not quiet what we expected but that's just really a small issue. The way to the car park was a bit tricky and also the way up. But besides that, good beds and everything.
Centeral Location no
Wonderful location for us as it was easy to get to off train. Helpful staff and very clean large room. We enjoyed our stay.
It is good location every thing was good except advance booking information wass npt available
room smelt of cigarettes, one of the single beds was missing a leg, so the bed was unbalanced and the toilet was still dirty from last occupants. Breakfast was vey basic with no toaster, cheap horrible tasting fruit juices, not much choice of anything. The only positive thing about the hotel was its location opposite the train station, so handy in that sense.
The location, it was very easy to move around by foot or by metro and there were a lot of restaurants that you could choose. If you are interested in buying diamonds there are a lot of jewerly stores all around. The staff attitude. There are definitely not for " customer service"
Friendly staff, in the centre of town and nice price.
The hotel is right across the street from the central train station which is very nice when you arrive by train, however, when the window is open in your room it makes it very noisy. The two large windows were fixed so that they would not open much - only about six inches. It was summer and the thermometer we had read that the room was over 90 degrees F. We asked for a fan but the hotel had none. We did not stay the second nite.
the postion of the hotel was excellent, breakfast was good and overall good value The room didnt have tea/coffe facilities, there were marks on the bed which was off putting
breakfast was very good bathroom very clean, location great for station but a long walk (15 mins) to the best bits of Antwerp. walls in room needed cleaning, a double room did not come with a double bed the two single beds were pushed together with a double spread over the top, a little deceptive from the pictures. both beds were unsupportive.
Location right next to the station. Good price for a single room. A nice size room and bed very comfortable. Friendly staff. Typical Breakfast; cereal, cold meats, cheese and fruit juices. Quite, with double glazed windows. UHT milk for breatfast. Why no fresh milk? Drain smell in bathroom but only briefly. Seams to be a general problem with Antwerp. Mixer tap in bath for shower.Dirty carpet and cracked mirror in the lift.
Proximity to centre and zoo. Parking took a while.
Not much to like at this hotel. I hope to get a bargain, but I ended up hating my decision. Extremly noisy, both inside as well as outside (very close to the train station, which is so noisy...). Room is very small and the carpet is soo dirty. Windows do not open, air stinks! TV is up high, you cannot watch it without breaking your neck. Only thing that was ok was the bathroom: clean and nice shower.
The room was light and cheerful and the included breakfast was excellent. Good location. Staff spoke perfect English and was always helpful. Nothing that Ican think of.
I appriciated the serviceminded and kind staff. The room was clean, which is very important for me. Good breakfast. No free access to internet.
Smiling faces. Extremely pleasant and helpful staff. We had an upgraded room as the hotel was not full. Welcome glass of sherry or port
Quiet location in the centre of Antwerpen, breakfast is ok, clean hotel. a bit expensive but that might be logical for such a room on such a location.
location ambiance and room furnishings
It was very nice to have a private garden. My wife smokes and we had a non smoking room. It was very nice to have a garden where it was allowed to smoke.
The breakfast was very good, the room was big and clean. Yes, For such a expensive hotel wireless should be for free! A pit poor that you have to buy this at reception.
Big rooms, excellent location Parking was full. We were adviced to go to park along the river, which turned out to be very expensive (38 E for 24 hours). We only found out after picking up the car.
Excellent situation in the heart of the historic centre. Also a very individual hotel totally unlike the usual business chains / brands
Close to town centre. Bright modern hotel with helpful English speaking staff. Great shower, no bath. Good value. No tissues, uninspiring view but basically a fine hotel.
good concept all designed to meet todays accomm needs. quiet unobtrusive service provider there if you need not in your face.would use ibis again some items eg bottle of water pricey continental breakfast at 13euro's at bit overpriced I manager a 4star hotel full on bfst is £12.00 linen serviettes and service..
I was only there overnight, but the hotel location is ideal for the Groot Markt, where there are many food outlets That they took the money from my credit card before I arrived, and could not alter it so that I could pay, as I wanted to, in cash. Even though they knew I was a single traveller, they tried to charge me for 2 breakfasts, when I did not even stay for breakfast.
We agreed with stuff by phone about resrevation of rooms. In fact agreemnet was not correct executed.
freindly hotel staff and to close to town wifi didn't really work and the room didn't get cleaned 2 out of 3 days. unfortunately the beds were very uncomfortable too.
the central location being pushed to park in the central carpark when the local streets were clearly good enough
Not convinced that their Credit Card security (or awareness of the same), is in order. (They print full creditcard details on payment slip (number and expiry date.)
Hotel itself was good enough, however we didn't find the city attractive so far. Actually, everything was great except small size of the room, abscence of free parking and absence of bath staff (shampoo, conditioner).
Central to all amenities in the town of St Niklaas, cleanliness of room and hotel. Unpleasant sewerage smell coming from sink in toilet, however did notice unpleasant smell originating from part of the town where hotel was situated.
They did not have knowledge that we had booked in! luckily I had taken my copy of papers road noise very loud, room hot so had to open windows
Good facilities, helpful staff Lighting in room was too subdued
Location for the Wezenberg Pool was excellent (across the road!!) which was what we went for. Comfort, cleanliness, large room, air-con worked well, bar, bar staff were lovely, excellent breakfast, price. I would definitely stay here again. I felt the staff on reception were a bit anti-English and I felt like I was an inconvenience to them EXCEPT for a Dutch guy called Mike Osinga. Nothing was too much trouble for him and he was very helpful and friendly even finding out which train we needed and from which platform. All hotels need more Mike Osingas!! What a lovely young man!
We had booked a non-smoking room and when we arrived we found our room actually had a strong smell of smoke. We were then moved to a smaller non-smoking room, which was fine.
I liked the luxurious atmostphere, bath, location, internet and somewhere safe to leave the car. Price
Outstanding, efficient and friendly service from the hotel staff. Breakfast buffet was very nice.
Excellent value for money at weekends. Although not central the transport links are very good indeed with a tram stop some 100 yards from the hotel.
The breakfast/restaurant and the comfort level of the bed were the only decent part of the hotel. The rooms are well past their "use by" date - stained carpets, burns on the furniture, stained shower curtains, mold on the shower walls. The rooms are also extremely dark - I stayed in an Executive room and had to move the lamps next to the desk so as to no strain my eyes. There are very few restaurants within walking distance, particularly on Sunday nights when the hotel restaurant is closed - the hotel recommends the same restaurant to everyone but it only holds about 40 people. Also asked at reception (she was unsure where the airport was!) how far the airport was and was told it was 20kms away and would take 28 mins - in truth, it was 9 kms and took 10 mins. Also, note that they don't stock the mini-bar in the room.
Hotel restaurant, excellent food. Heating didn't work, overly squeaky doors, parking garage too small.
Nothing It was surprising that there was no english tv Channel. bbc World / bbc 2 were changed to Music and cnn was not working.
comfort of the room nobody spoke french in the reception for an hotel with for stars it's very sad
they could have done more with the rooms. Concrete floors and ceilings are not very appealing to me. Also you should not save money on beds. They could have been better quality so as the sheets; We paid 135 euro a night so you would expect better quality.
I really like this hotel and would love to give it a rave review. The rooms are very nice, but sterile. A simple fresh flower would help. The hotel lacks the perfect balance between what it wants to be and what it actually is. They have a night entrance and no evening personnel. I felt a bit uneasy with this. The air conditioning unit started leaking water in the middle of the night. Sadly, it is a very impersonal experience. I feel it is priced a bit too high considering the lack of amenities and services.
The breakfast was nice and the complimentary evening drinks were a nice touch Unfriendly and unhelpful staff. The room felt a bit like staying in a multi storey carpark. There was no ambience
The staff was helpful and eager to please. The room was clean with a good view of the city. The hotel rooms has no television or internet access. It was a little too modern for my tastes. The price of a 'suite' seemed too much considering the room.
Good breakfast helpful staff. Improvement for the room stated above
Good location in central antwerp, but quiet. Good parking nearby. Had stayed at the hotel for some business trips in the past with postive experience. Decided to stay on family weekend, however would not reccomend this hotel for family! Was made to feel quite unwelcome by the staff, the room is far too small for a cot, (we are unable to move) and the terms for costs relating to the hotel providing a cot were not at all clear and the hotel was completely un flexible around this. Also we paid extra for a top floor room. Website gave impression that this was giving some advatange, but there was absolutely none - Do not book this option. Overall dissapointed.
The hotel is need and very modern--clean, comfortable bed. Flowing coffee. Close to the center of Antwerp. No telephone service in room! I did got my receipt when I left early on Sunday, Sept 14 because no one was manning reception early. But I already paid my bill upon check-in.
The Banks Hotel is well-situated in the city center, particularly for those in town for a fashion industry related trip. Also, there is a coffee/tea machine in the lobby that is self-serve for guests, and a complimentary happy hour + tapas from 16h30-20h30. The hotel lobby closes at 20h30 and from that point forward, guests have to enter through a side door by swiping a badge-- it works fine, but is not the most hospitable move for a hotel of its stature. The rooms have an industrial aesthetic which is appealing, though the lack of color makes it feel a bit 'cold.'
The Location, the free dinks buffet during happy hour. Small room and transparent (glass) wall between toilet and sleeping part of the room.
The Banks was an excellent little hotel, perfect location, very funky rooms which were even an ok size, nice helpful staff, very nice breakfast included and great value for money. Its new and seems not quite finished yet, but no major construction going on just small things. Very highly recommended, if you want a nice cheap Design Hotel in Antwerp.
In general, the common areas and the staff were great at the hotel; the shower and the towels were great. We paid one of the top rates and the room was miserably small. We could barely move around the bed. We had to leave the car in an outside garage, 100m meters from the hotel.
The location with access to the trains and shopping was very convenient. The staff were very helpful. The cost of breakfast at 15euro each was a bit fierce
close to train station ; breand new hotel ; godd design - good room ;=)
The location near the Centraal Station was very convenient. The staff were excellent. The room was comfortable and well equipped. It had a pleasant modern design. It was great to have air conditioning! The bed was a bit firm for my taste. I would have like to be closer to old town but it was walkable.
Well equipped room, friendly staff, quality breakfast No restaurant in the hotel, no car parking, no bar.
Clean, modern, convienent location to train station
Check-in was welcoming and efficient. Room was spacious, modern, and very good value for money.
the room and the service no where to park the car for handicapped people
cosy room great bathroom and walk in shower.... excellent staff and location decided to forego the 15 Euro breakfast as thought it should have been included in the price, as many other hotels in this range do so.
Location beside train station easy to find. Bums hanging around outside front door. X-rated movie theatre 2 doors away.
The breakfast and restaurant for choice
Swimming Pool and bar Noise and being overcharged on hotel bill
The hotel is quiet, some facilities for relaxation are available, a large parking is there, very good for a duty trip. It's a bit overpriced for the standard offered.
I came already to the fantastic restaurant (good foord and very nice service) but the room (superior) we stayed was also a very good experience, quiet environment and good comfort. Nothing at all , maybe there should be a grand piano in the restaurant.I wouldnt mind to play a little bit in this very stylish restaurant.
Very nice breakfast buffet. Had a large quiet room with large bathroom on the backside of hotel. Free parking.
Very Nice Meal, comfortable bed No Tea/Coffee making facilites in room. Also very warm, no Aircon.
Convenient for Antwerp and well placed bettween Calais and Holland for driving. Has good size shower cubicle and powerful shower. Toilet paper holder loose on wall in both rooms we used (510 & 610). No tea or coffee making facilities in room. Very slow service in restaurant and table water (tap) was charged for.
The room was comfortable and clean. The staff was helpfule. The lobby had enough space. Small shop.
more than adaquate, look forward to future stays.
The location staff are unprofessional, breakfast is bad specially the egg and sausage choice. Rooms are dirty. Electric plug was broken and we complained three times but nothing was done.
The hotel serves good breakfast. The rooms are large and clean enough.Though the hotel is situated on the outskirts of Antwerpen it is rather easy to get to the centre of the city. Just a 5-minute walk and 5 minutes by tram and you are near the Central Station. I didn't like the cheating price policy of the hotel and I would never recommend it to anybody. I booked 2 rooms, each of them was 333 euro according to booking.com confirmation. So I was very much surprised on seeing the bill comprising 888 euro. The reception did not even appologise. Just printed a new right bill which was paid. On coming home I realized that they have withdrawn 884 euro from my account on the date of our arrival. The sum of 216 euro disappeared. A friend of mine paid the room cash on arrival. The hotel asked for a 60 euro deposit that should have been given back on departure. It wasn't due to some mistake of the receptionist. These constant money problems practically spoilt the most favourable impressions of the city.
roomservice, parking, breakfastbuffet matras of the bed
Having a nicebed in A'pen Breakfast, to crowdy at one moment
The room was very clean and cosy. The hotel has a very central location.
The breakfast buffet is fantastic.
Breakfast The smell from the sink in the bathroom.
coffee not served at table during breakfast old documentation of the city of Antwerp 1994 !!!! (in room)
Location was not too far from the city center. Better deal than other 4 star hotels (offered on line) with breakfast The beds were comfortable and firm enough. I am very disappointed!. We were expecting a 4 star hotel but this is barley a 3 star hotel. 1) The smell or cigarette was all over our room and the staff were not very helpful !!! I went to the front desk and complained , the gentleman behind front desk was trying to help and maybe switch the room , but for some reason he is asking the lady (Emma) and she said there is nothing available and her solution was spraying the room to get rid of the smell of smoke!!!! Either they sprayed the room or not even didn't bother!!! since the smell existed until we checked out. We could not keep the door /window open at night since our room was facing the HWY and the noise was disturbing us. 2) We arrived at 9:25am for breakfast and the four trays of the warm food were gone!!! There was no staff in the restaurant and I told the front desk to send someone to the area. The fruits and other food items were also not fresh and not good quality. We were planning to stay a few more nights upon arrival but with our disappointment we decided to stay only one night. If Scandic wants to survive in Antwerp they must do something about this low quality service.