Reviews for Sixt in Atlanta
- All reviews 100%
Based on 64 reviews
14 Nov 2017
Cons: We thought car was at airport . Quite a debacle . After hauling our luggage through airport and getting on the shuttle we were told our. At was offsite . We had to call an Uber and walk around trying to figure out how to get to an Uber pickup location .
9 Nov 2017
Turned away at the counter
Cons: When I arrived at the airport to pick up the car, I was told that they did not rent locally from the airport location. If you pick up from the airport location, you are required to show a return flight itinerary. That was never mentioned at any stage of the rental process, so I was left stranded at the airport without a car and luckily was able to find a reasonable rate through Alamo without any such ridiculous restrictions.
27 Oct 2017
Cons: Car rentals.com screwed me.
11 Oct 2017
Cons: I made the reservation for 7pm and when to pick up the car and the office was already close they had charge my card already and no one ever picks up the phone
10 Oct 2017
I DECIDED NOT TO RENT THE CARE.
Cons: I WAS NOT AWARE THAT THE RENTAL WOULD REQUIRE A DEPOSIT. I WAS USING A CREDIT CARD AND HAVE NEVER NEEDED A DEPOSIT WITH ANY OTHER RENTAL PLACE. WILL NOT USE SIXT AGAIN.
9 Oct 2017
Cons: The website was a bit bait and switchy. I entered the airport code for the pickup and drop off location and instead it auto-filled a location in midtown Atlanta instead of "ATL". At the airport counter when I went to get my car (not knowing it wasn't reserved there) they claimed you had to fill in the name of the town where the airport is. (Utter nonsense). They didn't have the ability to switch my rental to the airport and couldn't accommodate me. I had to rent with another agency - Thrifty - but Sixt wanted to charge me for a car I never took. Between Kayak and Sixt they kept passing the buck on the cancellation process. Unprofessional.
9 Oct 2017
Cons: Allowed me to book a car, when the rental place was closed. When I went in the next day the car was not available and made me wait 3 more hours, after which I cancelled the reservation. Very Very disappointed.
26 Sep 2017
Pros: The car was very goog. the service in Sixt office in ton was excellent
Cons: when I made the reservsion i asked to pickup the car from the airport. I dodn't pay attantion that the adress to pickup was in the town. I was told that i'ts bacause the low price. I Expect that you shold turn my attention to this change so i could make my decision. because I took the car 2 days after I arrive to Atlanta,I went to the airport especially for the pickuo'so I spend 4 howers until i pickup the car.I also paid 40 $ panalty when I return it in tha airport
28 Aug 2017
Pros: Very courteous staff, tried to be very helpful and accommodating.
Cons: I arrived at the midtown Atlanta location at 8am for pickup of a reserved vehicle (reservation time was 8am). I was informed that there were no cars, because previous customers had not returned them. By 8:45am, I asked if I should go to another location. I was told the airport had cars available immediately, and my reservation would be honored. When I arrived at the airport, I was told there were no cars, would have to be put on a waiting list, and I'd have to pay another $140 to rent from there. I go back to the midtown location. Did not get a car until 11:30am. While I completely understand the business model, that cars cannot be rented until previous customers return them, I am very disappointed that I was sent to another location for a car, only to not have one available.
16 Aug 2017
Pros: Quick service and well working car.
Cons: The sixt car rental office in Atlanta downtown was very difficult to find. More signs are needed.
12 Aug 2017
Pros: Sixt is decent rental car company
Cons: Rental location I searched for was Atlanta airport very misleading to find rental was at mid town Altlanta instead
7 Aug 2017
Cons: The site deceptively made it seem I would be picking up and dropping off at the airport. When that wasn't the case, I had to rush to find transportation to downtown. I called the downtown office only to rudely be told that my car had already been given away. The car we were given was dirty.
4 Aug 2017
Cons: No directions in parking entry for return on where to park car without blocking driveway. Need a sign for the Peachtree address directing into the parking garage.
29 Jul 2017
Pros: Great car and easy to extend my rental
Cons: Kayak was actually the one i didn't like. I booked a certain time through kayak but it booked later through actual sixt.
19 Jul 2017
I had 4 different cars, and not by choice
Pros: The employees at the pickup location were very nice and friendly
Cons: Had to get 4 different rentals, first one had maintenance required light on as well as the tire pressure light, second 1 I drove for 3 days and the tire pressure light came on, I took it to the tire shop and they said it had clearly been driven on when the tire was flat/low and I ran a risk of a blow out. I had to drive it 4 hours back to the rental shop stopping every hour to check the tire. The 3rd car they gave me stunk of smoke so bad I couldn't stand to be in it, when I asked for a new car they said the didn't have any, I suggested the upgrade me then because I wasn't driving that car, magically they found one in the price point I had paid for. I took the 4th car and drove it for about 4 days before the key fob died, I had to drive the car an hour to get the battery replaced. Not one apology was made nor was I offered any sort of compensation. I will never rent from them again.
13 Jul 2017
Upgraded to a really fancy car with no fees!
Pros: Quick service! No waiting for a car even though the one I rented was not in stock.
13 Jul 2017
Do not use this company.
Pros: This car was ok, I had never driven a vehicle like this.
Cons: When I arrived to the SIXT desk at the airport, I was told I did not reserve my rental with this location. This is not true, I have rented several cars from ALT airport. I explained to the rep that I have two large suitcases over fifty lbs, a car seat, and two more small bags on a luggage cart, also pushing my son in a stroller because I was traveling alone. She informed me this is not the first time this has happened but there was nothing she could do about it. I had to find transportation to another SIXT location across town or pay this significantly higher escalated price to rent from the airport location.I informed the rep that I prepaid and I was not willing to pay an up-charge for a computer mistake and I probably could not get to the other location because I was not familiar with Atlanta I live in Houston plus I have a ton of luggage. She mentioned that I had 48 minutes to get to this location because they closed at 7pm, so I should make a decision soon. Needless to say I was able to catch an Uber ($40) to the other location 2 mins before closing. Then I was charged $40 to return the rental to the SIXT airport location at the end of my 6 day vacation. Worst experience ever!
10 Jul 2017
Good but hard to find
Pros: I liked the fact that we were upgraded, but that was only because our original car was broken upon arrival.
Cons: It took me a long time to find the place because there is zero signage and it is located inside a hotel.
1 Jul 2017
Business Trip to Atlana
Pros: Fast pick up, friendly and much nicer vehicles to choose from
Cons: Awkward drop off experience with no guides on where to park or check out for awhile
22 Jun 2017
Pros: Staff was very efficient , helpful and courteous
Cons: I got the car I ordered. Nice car. Absolutely no problem in returning the car
20 Jun 2017
Pros: The price was good
Cons: Well when I was applying to the car I thought it was going to be at the airport but didn't really see the address until I arrived and had to catch the bus and train and then walk to get the car.
17 Jun 2017
Horrible customer service.
Pros: The car was in great condition.
Cons: Worst customer service I have ever experienced. Waited in line for over 30 minutes and then was upcharged so much I ended up paying nearly 4 times as much as I had already prepaid. After calling customer service I was told the additional charges would be removed, but when I dropped off the car, they had no record of the call.
2 Jun 2017
atlanta down town
Cons: took over 45 minutes to get car after arriving. no place to list blemishes on car, counter personnel had me email her pictures
24 May 2017
Pros: Sixt needs to tell their customers about the not driving outside the area policy. I picked up the car (not close to what we booked online) we were leaving the next day for a week long trip. Upon reading the fine print I saw past the region you would be charged $.50 per mile you drove. We took the car back immediately. And they wouldn't refund my money. I will never used them again or recommend them to anyone!!!!!!
9 May 2017
The worst car rental experience of my life
Pros: The ladies that worked there tried there best.
Cons: The company failed to rent me a car. I prepaid for a rental but couldn't rent any car because my credit card limit wasn't high enough.
9 May 2017
My reservation was not available
Cons: Upon arrival I was told my rental car was not available and that there were no cars available. In addition to that there were no cars in the entire city of Atlanta. I was stranded. This screw up set me back $500. Absolutely unacceptable. I will likely never use your service or pricelines again.
28 Apr 2017
Pros: Friendly staff and I can use my debit card
Cons: Whole experience was great no complaints
23 Apr 2017
Bait and switch
Cons: Confirmation email did not reflect correct pickup location. Trying ti cancel on website refers me to phone number. Trying to cancel on phone refers me back to website. No one will answer the phone. Did not have requested car at pickup. Gas was not full at pickup, but I had to fill before return. Pickup desk closed while I was waiting in line AT THE PICKUP DESK. had to go to another location.
13 Apr 2017
Cons: We had a hard time finding the site even with the address. They need better signage.
8 Apr 2017
Pros: The car selections
Cons: Customer service can be improved, but was acceptable
21 Mar 2017
Give your review a headline
Pros: I had to return the first vehicle. The seats were dirty; the vehicle was not vaccumm. There was a light on indicating the wheels need maintance.
Cons: Returning the vehicle, I asked for a reciept. I was told I would receive one with in the hour. I had to call back several hours and request the reciept again.
15 Mar 2017
Beware if you Pre-Pay
Pros: I ended up with a 2016 Yukon with under 20k in miles. The exterior was clean and had minimal damage. However, the trouble it took to get the car outweighed the overall value.
Cons: I arrived to pick up the vehicle early, there was a long wait. Upon being called to the counter I was advised that my vehicle (full size) was no longer available. Upon questioning they admited that they gave it to someone earlier (who hadn't pre-paid by the way). I was offered another vehicle which was a smaller class but luxury and told that this is their policy. I had to keep pushing to get another option as I selected FULL SIZE for a reason. Finally I was sent to another location (10 miles away in rush hour traffic) and told they had enough vehicles after I had to ASK them to confirm before I drove all the way there. I am going to shorten this because my blood is starting to boil reliving it. I arrived at the second location over an hour later due to traffic and was told that they don't give out cars since all of their cars are already committed. I asked for management, (did no good) but the other girl at the counter must have called them because she came over and said they were told it was okay to give me one of the 4 full-size cars they had. Now the fun part, she pulls up my reservation to transfer it to their location and discovers I pre-paid which apparently is a no no within their system. I was told they couldn't give me the car but I could pay for it and wait for my refund, but I would be paying the full price (same day rental rate)!!!!!!!! Much more transpired, and ultimately 5 hours later I ended up with a vehicle. The car was nice, but smelled like marijuana, had sticky stuff all over the compartments and steering wheel. Did not have a full tank, but they marked it did. Had no windshield washer solution, oil monitor stayed on giving warning that there was only 20% left. Not the type of thing you want to deal with when getting on the road. Also the tire pressure was very low so I had to do some maintenance stuff on a rental car! ughh Oh btw did I mention you can't get a live person on the phone when you call them to address a pick-up issue
13 Feb 2017
Bait and switch
Cons: Car was located, according to the counter staff, 25-45 minutes from the airport by cab depending on traffic. The reservation was for $95 for 5 days, prepaid. The best they would do for a car at the airport was $245. When I asked if I could cancel that reservation and not be charged, they assured me that would be no problem. I rented a car from another company, then a day later received an email stating that I would be charged the original $95 since it was prepaid and couldn't be refunded.
3 Jan 2017
Need for better management
Pros: I booked Hyundai Accent, Chevrolet Spark or similar but was upgraded to a Hyundai Santa Fe because they could not find the car-type reserved.
Cons: I got a phone call this morning asking me to return a car I turned in yesterday! After I explained that there was only one receptionist when I returned the car, I was put on hold while the lady searched for the key. Fortunately, she found it and I was sent a receipt via email.
2 Jan 2017
Pros: Awful customer service, the lady at the desk was rude and disrespectful. It took me 3 days and the threat of calling the BBB to get my money back.
1 Jan 2017
wrong car, right price
Pros: The price was great and pick up and return was easy
Cons: I specifically rented a mini SUV based on the vacation we were taking. When we got to the rental spot, we were informed that they didn't have any SUVs at all but offered us a Cadillac instead. While the Caddy was a delight to drive, it was not what we asked for or needed for the trip but we made it work.
19 Dec 2016
Pros: great customer service and pick up was fast and smooth
25 Nov 2016
Lack of Customer Service
Pros: Like that rent luxury cars, but that is it.
Cons: First car smelled like someone had just finished smoking and had trash w food on it. Second car had a load roaring sound when drove. Sixt said they would not it up as it was still drivable. They could tow, but would charge. After went out of my way to return, gave me third car which had coins, crumbs and nails in the drink console. I cancelled my reservation at that point, but was informed I would be charged until they investigated the car. Three strikes and your out. I have never felt less like a customer much less a human.
20 Nov 2016
Pros: Great rate, easy process, nice car.
5 Aug 2016
Pros: We come to AOL for a day full of meetings. We came to pickup the car 7:30AM but the lady in the office advice us the SORRY, WE HAVE NO CARS. . It was us and other 3 upset customers who made reservations a week earlier. It my 2nd time with major issue with SIXST Bottom line, we lost half a day, took a car from A visit, was great. NEVER AGAIN WITH SIXST
8 May 2016
Pros: The agent when picking it up
Cons: The agent when dropping it off
8 Apr 2016
They never called back.
Pros: I liked the courteous service but unfortunately soon found it was disingenuous! !
Cons: I called Sixt to rent a car during spring break. Understanding that this was an extremely busy time for them, I expected some delays in my reservation. What I didn't expect was, After calling three times to confirm my reservation and being told I was next available for a car, to have no one call me back and even acknowledge that they would not be able to fulfill their agreement to rent a car!! SIMPLY NOT PROFESSIONAL! !!!
7 Apr 2016
Never trust your reservation
Cons: I originally had a reservation with a different rental car company but cancelled it when I got a confirmed reservation with Sixt because it was a much better price. When I went to pick up my car, there were no cars available. There were also 4 other people waiting on cars in front of me.. All with reservations too. I left without a car. Reminds me of a classic Seinfeld episode. I won't rent again from Sixt.
6 Jan 2016
If I could give them 0 stars, I would...
Cons: 1. My rental pickup time was scheduled for 11 am. I received a call right before my pickup time (while en route to the location) that no rental cars were available and that my pickup time would have to be pushed back until around 4 pm when some of their cars were returned. 2. The SUV we received (they only had one available) smelled like marijuana and the exterior and Windows had so much grime on them we had to go through a car wash or risk not being able to see. 3. The vehicle was tiny. My toddler was in her car seat in the backseat and the only way she could be remotely comfortable is with her legs through the center between the two front seats and resting in the front over the center console. The backseat did not adjust, move, budge, shift, or anything. We attempted to slide the front seats up, but that left us with our knees touching the dashboard. 4. The pickup location was inside of a hotel. The sign for the rental car place is tiny and very visible. You also have to go into a pay to exit parking deck (we were told to bring our ticket inside and someone would validate it). Apparently that wasn't the case. We had to wait for someone to come outside and swipe us out of the parking deck with their employee badge. 5. When we picked up the vehicle, although we had reserved and locked in a price online with the Kayak booking, they required a credit card for a security deposit and placed a hold for the full amount of the rental PLUS an additional 15%. My fiancé had put the rental amount and our hotel on his credit card and did not have enough left on his card to cover the entire security deposit. So they said that I could use my card and although I was not driving during the trip, they automatically added me as an additional driving and charged us another $59.95 for that. 6. Although we paid for rental car insurance through Kayak, when we picked up the car, they made it seem as if the car did not have coverage and that we had to purchase rental car insurance through them. 7. When we went to return the rental car, the location was closed and they did not have a dropbox for after-hour key returns. We had to speak with someone at the front desk for the hotel who told us to put the keys in an envelope, write our name on it, and leave it with them. This seemed kind of unusual to us and a little sketchy so we did but only after speaking with a manager and taking a picture of the person's identification badge. This was the most horrible and disorganized rental car experience I have ever had. I will NEVER again rent from this location or the Sixt company (their other location told us we could only use the rental locally and if we drove over 50 miles a day even locally, there would be a $0.50/mile charge for both local and out of town). They had so many hidden fees, conditions, and it really felt like they were just trying to come up with ways to get more money from us. I contacted Sixt directly and they refused to attempt to rectify the situation
15 Nov 2015
Stay far away!
Pros: Nothing the price increased from the quote they provided online through kayak. The agent small talked and charged my card almost 1k, and only told me in the end, never during the transaction. I declined to take the car after that, but they still charged me!