Guest reviews
Overall rating
7.4
Good
Based on 198 reviews
Overall
7.2
Cleanliness
7.7
Comfort
7.6
Pickup/dropoff
6.9
Value for money
7.5
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Sixt car rental prices in San Francisco
| Economy | £23/day |
| Compact | £20/day |
| Intermediate | £20/day |
| Standard | £20/day |
| Full-size | £20/day |
| SUV | £22/day |
Pros
"Car was nice and clean."
"Nice cars and friendly staff."
"Not a great experience overall"
Cons
"nothing awful customer service ."
"location/lack of airport shuttle"
"Did not return car to Prague"
Recent reviews
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car was great
car was clean
great car
great service
friendly staff
great experience
car available
return the car
took some minutes
shuttle to the airport
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8.8
easy process
Pros: After reading other reviews I was wary about the whole pickup process, but it could not have been easier. It is a hike to get to the car lot, but once there I was processed quickly, and there was no up-sell or pressure at all. I reserved an economy sized car, and a low-mileage Toyota Yaris was waiting, nice and clean and with the few dings (it IS San Francisco after all) duly noted. The shuttle driver was there waiting on both ends of the trip, and all the staff was extremely nice and helpful. Quick, easy and pleasant!
Cons: To get to the mainstream car rentals at SFO you have to take the airport train to a big offsite center, but to get to Sixt you have to take a shuttle from the center 10 minutes down the road to a separate site. The signage at the rental center is not good directing you to the shuttle (you have to go up from the train, and then out an end door to an island to meet the shuttle). So it is an extra step and you need to plan for it. That said, it turned out to be not a big deal at the time we were traveling, late morning to early afternoon.
review from
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10.0
Quick & easy process, nice car
Pros: The car was exactly what was offered, the service was pleasant and fast
Cons: no negatives
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10.0
Great experience!
Pros: I have nothing negative to say. From the shuttle from the airport to dropping the car off after our week long rental, we were SO pleased. Everyone was friendly...car ran wonderfully. Great price.
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10.0
Perfect
Pros: Quick pick up, new car. Had to extend rental for 2 more days and only cost $20!
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6.8
You get what you pay for
Pros: Sixt was substantially cheaper than any other rental agencies at SFO for the time frame I was looking for. Crowded on the day we arrived, but check-in was quick and easy, despite the horror stories I read in some reviews. Returning the car was also pretty painless. Shuttle bus pickup from the airport was quick to arrive. I had a prepaid rental, no one tried to upsell me. Every employee we dealt with was friendly.
Cons: The main drawback is this company is not actually at the SFO airport. After a long day of traveling with kids, getting off site to the rental agency adds another layer of complication I could have done without. Yes there is a free shuttle, and yes it was relatively prompt but even so its a hassle. We booked a full size for about 10 days. Our car was a base 2017 Toyota Camery with 20k miles on it, scratches on all 4 sides and stained upholstery. Mechanically it functioned just fine, and yes it had been washed and vacuumed, but it didn't feel "clean." I had to go get an employee to walk around the car with me and record all the damage because I didn't want to be on the hook for anything.
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10.0
Pros: Available upgrade was very convenient. Very friendly staff
review from
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5.6
“Guaranteed” car seats - NOT guaranteed
Pros: The employees were kind, quick, quiet and appropriately sorry.
Cons: Sixt had guaranteed car seats, which was one reason we booked with them for the holiday week. However, upon arriving at 10:30pm they did not have any car seats available. Along with a military family who were trying to figure out what to do, we were told they didn’t have any and had no way to go buy them. I had to leave my husband with our 3 year old twins in the Sixt lobby, drive to Target, and purchase 3 car seats (2 for our family and 1 for the other family). It was midnight before we finished installing the seats and we’re ready for our hour drive to our family’s home. As we were leaving, another family arrived who needed a car seat. I told her about the situation and she commented that her son had arrived the night before with 2 year old twins and had the exact same experience with Sixt. Unbelievable! She couldn’t believe they had not gone out to purchase additional car seats during the day. On the plus side, the car was nice, and the manager reimbursed me for the rental fee and cost of the car seats and gave me a slight (15%) discount.
review from
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4.0
Cons: The car smelled weird it wasn’t four wheel drive like I needed an they try to blame me for a scratch on the door
review from
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4.4
Slow at processing paperwork
Pros: Fast
Cons: 1. I should have received a final receipt at time of return. 2. I got a call from the rental agency stating the van hadn't been returned yet...........only to have them finally agree with me that possibly they just haven't processed any prior days paperwork yet. Maybe they should call their own company offices first before bothering their customers. Lost an hour of my small 2 day vacation in San Francisco for nothing. This was my first rental from Sixth and was not impressed.
review from
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9.2
Pros: good service. Fast check in / out
Cons: pickup location in San Francisco is outside the airport.
review from
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10.0
Easy return outside SFO
Pros: The staff was helpful and friendly. The shuttle driver helped get all of our bags directly from the trunk and into the shuttle.
Cons: Nothing. Very smooth return process.
review from
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5.6
Frustrating customer service
Pros: Smooth drop off, really helpful people on site
Cons: Absolutely impossible to contact!. We needed to get in touch about a question and the phone forces ypu to use the website. You go to the website and they want a security code that you've never been given. Also, what if you're on the road and have no web access? Terribly frustrating.
review from
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8.8
easy process
Pros: After reading other reviews I was wary about the whole pickup process, but it could not have been easier. It is a hike to get to the car lot, but once there I was processed quickly, and there was no up-sell or pressure at all. I reserved an economy sized car, and a low-mileage Toyota Yaris was waiting, nice and clean and with the few dings (it IS San Francisco after all) duly noted. The shuttle driver was there waiting on both ends of the trip, and all the staff was extremely nice and helpful. Quick, easy and pleasant!
Cons: To get to the mainstream car rentals at SFO you have to take the airport train to a big offsite center, but to get to Sixt you have to take a shuttle from the center 10 minutes down the road to a separate site. The signage at the rental center is not good directing you to the shuttle (you have to go up from the train, and then out an end door to an island to meet the shuttle). So it is an extra step and you need to plan for it. That said, it turned out to be not a big deal at the time we were traveling, late morning to early afternoon.
review from
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10.0
Quick & easy process, nice car
Pros: The car was exactly what was offered, the service was pleasant and fast
Cons: no negatives
review from
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10.0
Great experience!
Pros: I have nothing negative to say. From the shuttle from the airport to dropping the car off after our week long rental, we were SO pleased. Everyone was friendly...car ran wonderfully. Great price.
review from
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10.0
Perfect
Pros: Quick pick up, new car. Had to extend rental for 2 more days and only cost $20!
review from
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10.0
Pros: Available upgrade was very convenient. Very friendly staff
review from
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9.2
Pros: good service. Fast check in / out
Cons: pickup location in San Francisco is outside the airport.
review from
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10.0
Easy return outside SFO
Pros: The staff was helpful and friendly. The shuttle driver helped get all of our bags directly from the trunk and into the shuttle.
Cons: Nothing. Very smooth return process.
review from
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5.6
“Guaranteed” car seats - NOT guaranteed
Pros: The employees were kind, quick, quiet and appropriately sorry.
Cons: Sixt had guaranteed car seats, which was one reason we booked with them for the holiday week. However, upon arriving at 10:30pm they did not have any car seats available. Along with a military family who were trying to figure out what to do, we were told they didn’t have any and had no way to go buy them. I had to leave my husband with our 3 year old twins in the Sixt lobby, drive to Target, and purchase 3 car seats (2 for our family and 1 for the other family). It was midnight before we finished installing the seats and we’re ready for our hour drive to our family’s home. As we were leaving, another family arrived who needed a car seat. I told her about the situation and she commented that her son had arrived the night before with 2 year old twins and had the exact same experience with Sixt. Unbelievable! She couldn’t believe they had not gone out to purchase additional car seats during the day. On the plus side, the car was nice, and the manager reimbursed me for the rental fee and cost of the car seats and gave me a slight (15%) discount.
review from
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4.0
Cons: The car smelled weird it wasn’t four wheel drive like I needed an they try to blame me for a scratch on the door
review from
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4.4
Slow at processing paperwork
Pros: Fast
Cons: 1. I should have received a final receipt at time of return. 2. I got a call from the rental agency stating the van hadn't been returned yet...........only to have them finally agree with me that possibly they just haven't processed any prior days paperwork yet. Maybe they should call their own company offices first before bothering their customers. Lost an hour of my small 2 day vacation in San Francisco for nothing. This was my first rental from Sixth and was not impressed.
review from
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5.6
Frustrating customer service
Pros: Smooth drop off, really helpful people on site
Cons: Absolutely impossible to contact!. We needed to get in touch about a question and the phone forces ypu to use the website. You go to the website and they want a security code that you've never been given. Also, what if you're on the road and have no web access? Terribly frustrating.
review from
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Where can I find Sixt hire cars in San Francisco?
435 South Airport Blvd, Sixt car hire
