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Friendly helpful staff This was supposed to be booked as an anniversary surprise. Phone call to home to check name of second person staying ruined the surprise. Advised hotel of problem no mention or token compensation received. Not fantastic value for money.
Suite facilities very good - comfortable bed, well fitted bathroom. Excellent service in bar and dining room, although only one (very efficient) server. Room rate good and dining / wine cost reasonable. I would have preferred sofa's or two armchairs within the suite rather than quite uncomfortable bench seats with seat cushion and no back. Also lighting in seating area a little dim - ok for leisure purposes but insufficent for business purpose reading, unless using bed reading lights provided, and laying down. Should advise guests with mobility problems of hilly nature of surrounds and numerous stairs on route between guest wing and reception / dining areas.
exceletent room, gym,restaurant and SPA
Well maintained and modern establishment. Pleasant setting. The fact that you had to go throught the Gym to get to your room and having to pay £3.95 for bread with my meal.
Nice hotel, staff were friendly. Often felt that I was paying over the odds though. Room was what I expected for a 5-star. Spa facilities were very impressive and were most definitely the highlight of our stay. Slightly disappointed that the rooms did not have any air conditioning. It was also disappointing that the Elemis shower products in the hotel room and spa area had all been watered down, or at least seemed that way. Poor vegetarian option at restaurant.
The guy in the bar was very pleasant We booked on line but there was no record of the booking on arrival. We had print out of booking and a room was found after a 30 minute wait in the bar.The receptionist dealt with us. No apology from the manager! We used it as an overnight stay while visiting friends in Stone.More a spa than a hotel.
The staff realy tries to make your stay as comfortable as possible Breakfast could do with some eggs
Relaxed a lot stayed overnight, used the swimming pool, steamroom, and sauna had two treatments, had the weather been better would have explored the grounds yes haveing to walk through the gym to get anywhere
Suites are very well appointed and the food was lovely. Service was also efficient and attentive.
Very pleasant Reception staff, helpful and friendly. No
We have been staying here for last 15 years we are seeing it slowly decline which is a great shame. Very noisy Thin Walls, kept awake all night by room next door. Bed too small
The staff were extremely helpful and friendly.
staff v helpful no
Good comfortable well-appointed accommodation in a convenient location close to the M6. The service in the restaurant during our evening meal was a bit slow.
No problems; hassle free; excellent receptionist. Friendly staff
warm and frendly the tv did not show all channels and some like itv keep freezing
the layout of the hotel was excellent everything was easy to get to from the car parks to the reception and the lounge right through to the rooms none
Helpful friendly staff Long queue at checkout
The decor & staff. The restaurant let the whole place down, although they do good steak. Some of the facilities - restaurant - were poor - food also was very poor. I would recommend only a nights stay - no food
Breakfast was very good
The best feature of the hotel was location and the breakfast ! the location in Stone town centre was very near the restaurant we was booked in for our christmas party. we walked to the restaurant and back in a couple of minutes,so pefect location for us. we could hear the next room turning lights on and off,along with bathroom fans. The walls must be paper thin ! The milk sachets in the rooom were out of date,and when we opened the one it was mouldy.The hotel receptionist [male ] was grumpy and never asked if we enjoyed our stay. windows were dirty with damp and mould.Bathroom not very clean.
The main part of the hotel was beautiful. That we were in the lodge part of the hotel an they could not accommodate in the main hotel when asked.
Staff all profesional and friendly, exceptionally clean throughout the hotel - breakfast excellent - I stayed in a lodge room and was very pleased with the standard -a lovely hotel and I will use again in the future. Breakfast food and service top class.Couldn't fault anything. There were none
The hotel is in the town centre and everything in walking distance. Rooms very clean and comfortable. Loved the bar with the wood burner lovely on a winters evening.
The hotel was very clean, good size room, everything we needed for our overnight stay. Good bar area. The lady who checked us out was very pleasent, great location right in the centre, good night life. The gentleman who booked us in was misserable and didn't smile once, not good.
The Crown Hotel is located in the centre of Stone.
overall positive comments for everything
Location for event we were attending. Good price and better than Travel Lodge Small telivision
Room was clean enough but needed a bit of a update. Barman was very friendly and helpful in smaller bar. Room needed an update and bar closed too early.
Nice bar staff. uncomfortable bed.
Excellent staff attitude and willingness to help, Room very clean bed comfortable Four rooms were booked and these comments apply to all Rooms were far to hot, floor boards creaky, showing sign of wear and req decorating water pressure low
Staff were friendly, but did not know much about the area. Room was booked as family room, but stank of stale tobacco and BO. The hotel is 'tired' and really needs decorating and bringing up to date. The staff are ambivalent, not local, and don't really care about their jobs/guests. When we commented on the smell in the room the reply was" what do you expect us to do about it, change all of the curtains etc. The ban only came' in this month?" Not really what we expected to hear. The food was definately of the boil in the bag variety', and that included the ice cream, which had never seen any liquid related to cream what-so-ever.
it was well situated and had on paper good facilities staff were totally disinterested, particularly in the bar area. everything was very run down.
Smell of tobacco stale smoke in the room. No towel rail, no toilet roll holder
The room was nice and spacious for a single rate and the restaurant food was good The leisure facilities were small, old and limited. I booked this hotel mainly for the leisure facilities. Foreign restaurant staff who had limited English
when we first arrived we were given keys to room number 001 and when we went to the room we saw a pull out bed and there was a smell in the room we then realised the room was also used as a conference room so we imediatly rang to ask for another room then another couple from our party were opposite a strip club and the noise was atrotious
easy access to local attractions decor needs updating
Hotel near town centre Beds in poor condition
the room was spacious clean comfortable and ideal for my family ,it was perfectly situated,the hotel staff were very helpful.
You get what you pay for. It was clean and the staff were helful. The pillows were very hard. We booked for a double but on arrival to the room discovered two singles. They couldnt move us as was fully booked. Not the end of the world. Also quite a few children running up and down the corridor. It was half term however.
The walk across a dark car park for an evening meal.
All the staff were very polite. No, there was nothing we didn't like. There were young children with lots of energy who run up and down the corridor till quite late [9-9.30pm] and early morning, this did not spoil the stay, children do have to use it up in some way................what a shame we can't plug them into the national grid, think of the money we'd save!!!!
excellent location for where we were going, convenient, good service, no dramas!!!
It was very easy to arrange and we just wanted a bed for the night which this provided.
Great staff And Rooms were very Tidy.
Good position for business. 24 hour check in is useful
You know what to expect with these hotels, so no surprises. Bed's were too soft and moved around on their wheels too easily. For the money they charge, they should offer a cooked breakfast.
Staff was excellent, very helpful. Walking distance to Britannia. A good value for what it was, breakfast was adequate. I would think most of their customer base are football fans, so not to have sports channels in the rooms or at least in the lobby is a service they are missing.
The breakfast was excellent. Breakfast waitress first class.
As a business customer the facilities were excellent.
This is a clean and modern hotel -- probably the best in Stoke. Very welcoming and efficient reception, plenty of parking, nice bedroom, excellent breakfast, very good sauna and steamroom. Air conditioning control did not make any difference to room temperature.
Staff was friendly. Room space large. The fact that they made me pay for my breakfast even though it was included in my booking.
Excellent location; welcoming and helpful staff especially those on reception; delightful entrance area creating an open and professional ambience; very comfortable and spacious rooms; good car parking facilities: a nice breakfast despite the consistently cold bacon!
The pool was nice, big gym, food was nice and resonably priced, room was quality.
the hotel was fantastic, it was clean and spacious and ideally located for motorway access. it was in close poximaty to alton towers (its just a 30 odd minute drive away). the staff were very friendly and proffesional and we could not fault our stay . the hotel has its own pool which can be used by guests at no extra cost, however directly across from the hotel is an indoor pool facility called water world.this hotel definetlyl deserves its four star rating.
The staff were very helpful and friendly, the rooms clean and tidy, the food was very good. none
very nice, comfortable and easy to reach.
everything was simple; check in quick and room clean and warm, breakfast good and bar on hand. Nothing was difficult or trouble for the staff who were all very friendly, convenient location Nothing - first time here but will definitely return as a halfway point for long drives
Convienient Noise of the M6 which could only be 500 metres away! Due to noise of motorway you could not open your window so it was extremely stuffy in the room. We opened ours and put up with the constant drone of heavy traffic.
convenience, price and location the breakfast was not good, but for the price we paid it was probably what we should expect
Helpful and curteous staff. Standard of decor and cleanliness of the room/hotel. Breakfast was plentiful and replenished without having to ask for more. Overall very good value for money.
Convenient A bit jaded. Needs a bit of a revamp to bring it up to speed.
Drinks extremely expensive.
The staff were very friendly, the hotel is in a good location and is very clean. Excellent venue for business visits. Road noise can be bad if in a room near the M6.
Very clean and staff good. Don't expect a full english, but for a quick cereal or sausage sandwich it's ideal.
Easy reach of motorway Very badly stocked bar
The breakfast area was too cold to sit in comfortably. The breakfast was limited to continental only.
Hotel staff was very polite & helpful with any special requests. Nice size room as compared to other British hotels. Bathroom facilities were especially nice. with jacuzzi tub. Both breakfast & dinner buffets more than adequate. Great value for the price, and excellent location directly across from train station.
Location, right next to the train station The room was very old fashion and the sink was in the main bedroom
The room was actually rather bigger than I had expected and was very comfortable. The staff were extremely friendly and very helpful. There was quite a bit of noise from the floorboards. I was aware of how they creaked under my feet but was even more aware when the guest staying in the room above me returned home late and was fairly noisy. It was the same which woke me in the morning. Breakfast was a little casual. It took a long time to be served coffee. However, the dining room was a very spacious and airy room.
Staff helpful Tired old hotel, in need of some tlc. Room was cold, had to have extra heater. Taps moved when turned on/off. Walls very thin - snoring could be heard from room next door!Bed lumpy and uncomfortable. Breakfast the first day was cold - due to a wedding beng set up in the normal breakfast room.
staff friendly and helpful my room was on the 3rd floor. It smelled like it had been used for years by smokers. The furnishings were old and dated.
friendly staff and good breakfast Nope!!
Helpful and friendly staff. Good central location near Stoke railway station. Room we had was slightly dated and tired looking.
Breakfast was nice. Room was very dated - could really do with updating. Would like to have had a temperature thermostat in room to adjust to my own needs.
the room I was in was clean enough in the bathroom but there were a lot of moths in the room and the carpets could have been doing with a clean on the outside edges and behind the beds and cupboards
Fuss free and helpful check in. Excellent Receptionist. Internet Booking asks if you have any special requirements (eg late arrival) and then proceeds to say that these requirements may not be available. When you are going to be a late arrival you need to know whether the hotel is going to be open. Unnecessarily we rushed to get there and then did find 24 hour reception!
Friendly welcome from Receptionist Wire loose on towel rail heater (rendering it unsafe to use) Grout and under hand rails and taps in bath /shower area filthy.
Cost and size of room Breakfast in the services
Wonderful staff, very friendly! Tired looking room, nothing like the adverts
Clean, comfortable, quiet The cost never seems to be what's advertised
Excellent greeting from exceptionally nice gentleman on duty. Very comfortable beds, good linen, comfortable pillows and bedding, very good restful and tasteful decor for the price Very strong unpleasant odour drains or carpet, made worse as window was closed and room hot on arrival. Knew hotel was full so sprayed lavender around and slept with window open which was of course noisy with traffic!
It was a very good stop for our journey from E. Scotland to Somerset.The beds were very comfortable, and so soft - more used to harder mattresses, but slept very well.
The location is good - very close to the M6 and with a well-stocked service station shop nearby. Unfortunately this hotel is very dated, particularly the bedroom furniture. The mattress was extremely lumpy and when mentioning this to the receptionist it seems this is a known problem at this hotel. The room was also rather cold and the heating didn't seem to work properly.
Simple, to the point and efficient. Clean, welcoming and helpful. Perfect for a short stop-over beisde the motorway. Not 5 star, but certainly not 1 star either. What it says on the tin. Recomended for mianly stopovers, ... and maybe even a little longer. Shame food is not included in the great price. The discount is better than nothing though (essentially 10%)
Easily accessible from the M1
Central to travel routes, good parking Bar prices were pretty steep, 2 double vodka's a can of redbull & an archers and lemonade - £17 plus! Defeats the object of looking for a cheaper rate on the internet with such high bar/meal prices. Though the staff were extremely friendly and happy to help.
The re-furbished areas are good The non-refurbished areas less so but efforts were made to explain and the price was fair
Need good decoration upstairs where are the bedrooms.
lovely room and beautiful hotel
The location of the hotel is fantastic as it is in a quiet placE that also gives you the chance to walk around. The staff was really friendly and helpful and the service in the restaurant including the food was great. I would have liked if the room was bigger and if there were more luxuries in the bathroom as to get the value of the money that were spent.
The restaurant was first class
Everything absolutely excellent, reasonably priced and very nice bar food.
lovely situation beside the canal.Good restaurant, nice place no
The pleasantness and helpfulness of the staff Nothing to dislike
The room was large, beds very comfortable, pub was adjoining hotel Nothing
Excellent value for money, lovely room, and very helpful and friendly staff
very impressed by the warm welcome to my wife and family on arrival. Food was excellent. Generally very comfotable & friendly hotel. would have preferred a swimming pool on site. Otherwise can't fault the hotel.
Comfortable room, well equipped, friendly staff. Very good value for money. Meal very good but too much and took too long. Service a little amateurish.
The surroundings The menu needs to have more variety
Clean room nice comfitable bed Its getting ready for a bit of redecoration and no remote for the telly.
it was worth the money and the bar/restaurant was good
Convenience of location Accommodation very tired, needs a good freshening up; breakfast not starting till 7.30 is late for business clients with 8am starts elsewhere; expensive when breakfast not included given the standard of the accommodation.
The spacious room
Shower set up was easy to use. Facility was dated and elements in the room were in need of repair.
Spacious room with all you needed. The breakfast was very good except for the lack of marmalade and the a.m. service was helpful and friendly.. No staff on reception on arrival. When we found someone from the bar he was not very informative. Temperature was hot in some areas, cool in others.
We had a meal int he evening of our arrival in the restaurant next door which was good. Breakfast the next morning unfortunately was not any good at all. We waited 40 minutes for our breakfast which was not cooked properly one of our group had raw eggs on their breakfast. Definately would not return to this hotel in future. Staff not pleasant at all. 5 staff in the morning were sitting around while 1 girl ran around like a headless chicken.
the staff were very friendly and the hotel was very easy to find.
Waiting nearly 1 hour to book in
Good location, Big room, Good service from stuff Coffe Corner not clean enough
Good basic hotel.
The lovely restaurant supervisor at breakfast (I think she was Spanish?). She had the most fantastic customer service attitude, and nothing was too much trouble. A real hard working smiling face.
The attentiveness of all staff at the hotel - nothing was too much trouble No complaints whatsoever
Quality of rooms and bars Loud musak in Bars and dining room. No real ale
Character and central location Having to pay for internet access- decided to wait untill my next destination to access my emails
Service was excellent and all the staff very friendly
Lovely large room and bathroom with particularly efficient shower. Very comfortable bed and sitting facilities.
The all atmosphere was good I was very dissapointed in the breakfast, we was down for breakfast at eight and had to tell the waitress at 8.25 that we needed to order breakfast as we were on business, We was late for business and this did not please me.
Staff were friendly and efficient and the room was lovely; comfortablke, spotlessly clean and full of character. We arrived late evening, so we especially enjoyed having pre-dinnner drink in comfy surroundings before a delicious dinner at the excellent restaurant. We were there for only one night but are already talking about when we might return for a longer stay
All staff were helpful and friendly....
the locaction is excellent,staff very friendly, will be back again
Location was ideal for our needs. I would recommend this hotel for certain reasons but overall, it was very average. The ill-fitting door caused a strong cold draught and the toilet flush was defective. There was no night porter.
Pleasant and helpful staff. The bed was too hard for my comfort, but may well suit others.
Great food good accomodation very helpful staff
Friendly staff, nice restaurant attached Poor digital tv connection (crackling picture/sound). Room a bit basic for 4*
A well-run 'one man band' hotel, with spotlessly clean en-suite room; quiet; cheap plain cooking and a reasonably-priced bar. They even let me keep my bike in the room (I stayed the night before doing a cycle race, having traveled up by train). None really.
Staff very friendly. Hotel gardens beautiful. Food excellent Little things. I had to find some one to take my menu order for dinner. Breakfast bowls for cerial where not out on the table, and it took me 15 mins to find someone, in the end I asked the cleaner. the evening meal dished had not been cleared away from the night before. The tv remote was missing from my room. As the hotel was not full this could have been resolved by giving me one from another room.
Very Friendly Staff. Good Clean Room Food Very Good Quality But Most Items Over Priced
It had a nice garden The address on the internet booking form was incorrect and took us to a destination that resulted in a 50 kilometer detour
Peaceful. Relaxed. Garden suite was lovely.
Room was clean with tea making fascilities, bed comfortable. Run out of kippers for breakfast but was offered salmon, good coffee.
The hotel and room was very good.. The evening meal was very poor.
The hotel was nice and informal, staff very nice. Although the food was good, it needs to settle on a style - the menu was a bit mixed. Saying that, the breakfast was excellent!
Pleasant, peaceful hotel.
Very peaceful.. with exception of the window cleaner outside.. The room was clean.. modern.. very cosy.. but it was freezing cold.. not very inviting at all cause unless under the duvet you needed to leave ur coat on
Staff amazingly friendly; exceptionally clean and well equipped room; lovely shopping area on the site. The toilet door is not really appropriate...frosted glass with no lock or seal...not everyone wants to share or hear toilet sounds!
Cleanliness. Comfortable bed. Excellent evening meal Bathroom - not keen on sink in the bedroom. No iron/ironing-board. Breakfast - insufficient kitchen staff led to congestion and continual delays of up to 20 minutes for cooked food. Queues also for toast and coffee tasted stale.
Functional. Clean and modern compared to other hotels in the zone No bathroom commodities. Tiny bathroom.
Lovley location staff very efficient and courteous. Overall decor etc was very fresh clean and inviting and room was clean and just what you need. We will definately be returning to trentham gardens premier inn. The price of Breakfast could have been a little lower. We may have had one if it were. Breakfast a bit pricey
Clean, spacious room, good shower, good bed n/A
The resturant had a good menue to select from, and the prices were well set so that you did not feel you were suplementing the reasonable room pric. The glass doored toilet/shower room may not be to everyones taste, though as a spectical I enjoyed it.
Generally the hotel was clean. Reception seating area and bedrooms were air conditioned. Breakfast was very good value Hotel is ideally located next to junction 15 of the m6 and it was easy to travel to various local locations. Gents toilets could have been cleaner.
Simple easy hassle free experience None
Good standard of accomodation and breakfast. It beat other hotels with higher gradings stayed in during the same week easily. Staff were excellent, resolving issues of different price on booking.com and their billing system willingly and without fuss