Stone hotels

The guy in the bar was very pleasant We booked on line but there was no record of the booking on arrival. We had print out of booking and a room was found after a 30 minute wait in the bar.The receptionist dealt with us. No apology from the manager! We used it as an overnight stay while visiting friends in Stone.More a spa than a hotel.

Relaxed a lot stayed overnight, used the swimming pool, steamroom, and sauna had two treatments, had the weather been better would have explored the grounds yes haveing to walk through the gym to get anywhere

Suites are very well appointed and the food was lovely. Service was also efficient and attentive.

No problems; hassle free; excellent receptionist. Friendly staff

warm and frendly the tv did not show all channels and some like itv keep freezing

Helpful friendly staff Long queue at checkout

The decor & staff. The restaurant let the whole place down, although they do good steak. Some of the facilities - restaurant - were poor - food also was very poor. I would recommend only a nights stay - no food

Staff was friendly. Room space large. The fact that they made me pay for my breakfast even though it was included in my booking.

Excellent location; welcoming and helpful staff especially those on reception; delightful entrance area creating an open and professional ambience; very comfortable and spacious rooms; good car parking facilities: a nice breakfast despite the consistently cold bacon!

Noise

very nice, comfortable and easy to reach.

Staff helpful Tired old hotel, in need of some tlc. Room was cold, had to have extra heater. Taps moved when turned on/off. Walls very thin - snoring could be heard from room next door!Bed lumpy and uncomfortable. Breakfast the first day was cold - due to a wedding beng set up in the normal breakfast room.

staff friendly and helpful my room was on the 3rd floor. It smelled like it had been used for years by smokers. The furnishings were old and dated.

Helpful and friendly staff. Good central location near Stoke railway station. Room we had was slightly dated and tired looking.

Breakfast was nice. Room was very dated - could really do with updating. Would like to have had a temperature thermostat in room to adjust to my own needs.

the room I was in was clean enough in the bathroom but there were a lot of moths in the room and the carpets could have been doing with a clean on the outside edges and behind the beds and cupboards

Wonderful staff, very friendly! Tired looking room, nothing like the adverts

It was a very good stop for our journey from E. Scotland to Somerset.The beds were very comfortable, and so soft - more used to harder mattresses, but slept very well.

The location is good - very close to the M6 and with a well-stocked service station shop nearby. Unfortunately this hotel is very dated, particularly the bedroom furniture. The mattress was extremely lumpy and when mentioning this to the receptionist it seems this is a known problem at this hotel. The room was also rather cold and the heating didn't seem to work properly.

Need good decoration upstairs where are the bedrooms.

lovely room and beautiful hotel

lovely situation beside the canal.Good restaurant, nice place no

very impressed by the warm welcome to my wife and family on arrival. Food was excellent. Generally very comfotable & friendly hotel. would have preferred a swimming pool on site. Otherwise can't fault the hotel.

The surroundings The menu needs to have more variety

Shower set up was easy to use. Facility was dated and elements in the room were in need of repair.

Spacious room with all you needed. The breakfast was very good except for the lack of marmalade and the a.m. service was helpful and friendly.. No staff on reception on arrival. When we found someone from the bar he was not very informative. Temperature was hot in some areas, cool in others.

We had a meal int he evening of our arrival in the restaurant next door which was good. Breakfast the next morning unfortunately was not any good at all. We waited 40 minutes for our breakfast which was not cooked properly one of our group had raw eggs on their breakfast. Definately would not return to this hotel in future. Staff not pleasant at all. 5 staff in the morning were sitting around while 1 girl ran around like a headless chicken.

the staff were very friendly and the hotel was very easy to find.

Waiting nearly 1 hour to book in

Good location, Big room, Good service from stuff Coffe Corner not clean enough

Good basic hotel.