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I was extremly dissapointed with the room provided, it was very small and very basic. The bed was old and the matress was very worn and uncomfortable. The shower rarely worked and when it did it leak very badly. The windows were permanently locked and the wadrobe doors were falling off. Their was no remote control for the television. The carpet was dirty.
Relaxing country atmosphere, Easy access to Cotswalds
Great value in a unique facility with a very nice English breakfast. We had to climb several flights of stairs with baggage to get to our room.
impressive and imposing dining room, lounge and approach to the building my room had not been prepared since the last occupant
The surroundings, the hotel itself, the room, the food, all very good not really no
Fab Brilliant superb. Staff went out of their way and was always smiling, nothing too much for them even the Management could not do enough and helped in everyway possible. Keep up the good work. Could do with trellis/plants to hide conference, prefab rooms.
romantic getaway. great views. wonderful staff. tired room with tired fittings. paper thin walls, very noisy.
The staff were very welcoming and accommodating. The waitress in the restaurant took time to explain the attractions in the area. The manager gave us a tour of the castle and explained the history. He also went out of his way to answer all of our questions. The receptionist helped us research our accommodation for the following night as well. The staff were exceptional! There was nothing bad about the hotel.
the staff were helpful and efficient, food was of high quality and the hotel was spacious and clean
On arrival for my whole group we were not made to feel welcome by the reception staff. We were given a small lounge to have our first meal in with different levelled tables to each other. We then had to ask for bar and wine service and ask for someone to bring us a menu. Our food was not very warm at all on the first night. The second night we were again in a side lounge because they had another wedding going on. The waiting service was excellent on the second night.When we were checking out no one asked us if we had had a good break because we felt no one really wanted to know or cared. Our family was celebrating my parents 50th wedding anniversary and we certainly enjoyed each other company but were extremely disappointmented at the hotel
The Grounds .Nice walks. We have stayed at the hotel twice before and found this visit sub standard.lift not working ,should of been given room away from decorators as hotel was not busy.view from room was awfull.
Good rate, its a castle! Nice big room food was brought fast and was hot Rang to see if everything was ok in room. Wi fi Bottle of beer was expensive in bar, small tv in room, shower not very fast
Reception did try to help with the problems I encountered. I had to move rooms twice because there was so much noise coming from other rooms. The first night I was woken three times - a crying baby downstairs first, then drunk people next door, then an argument on the other side early in the morning. Not the hotel's fault exactly and reception did try to help but at the end of the day the one thing you need in a hotel is to be able to sleep at night. The gym and leisure bit compensates a bit but otherwise there isn't much to recommend it. Avoid.
The staff are great and the food in the resturant was billiant. Easy 10 minute walk to Birmingham International rail station and NEC. Plenty of parking for the rooms available. Common areas have been updated and are bright, clean and plesant. Internet slow (but reliable) , room was a bit dated and bathroom needed a little TLC but clean and functional. some rooms are very close to busy A45 but more than adaque sound proofing as long as you don't expect to have your windows open, there is no Air Conditining so this can make regulating the room tempreach a balancing act.
ease of access to rail station & airport & NEC facilities. The staff were very helpful & polite. Would definately use this hotel again.
Easy access to NEC site The decor is a bit "tired" although I appreciate the hotel is well used 24/7
Efficient and friendly Staff Very good pool and liesure set up Room a little basic - very little toiletries and no biscuits with the coffee/tea making facilities
Excellent evening meal in restaurant. Good service quick check in Very hot in room opened windows which helped us get to sleep. Room was clean and beds comfortable.
Polite and helpful staff Tv to complecated
Freindly Staff Value for money size of room no bath
All facilities None
Room was clean & comfortable. Breakfast is great Location great. Bathroom needed some tlc and a refresh. Lack of full air-conditioning. Did have a built in fan of sorts.
The public areas were very welcoming, the restaurant was very good and the staff were very helpful. The coldness of the breakfast room which was almost next to the front door.
Very nice hotel. The position was perfect for the LG arena. Only a few minutes walk. Would definately recommend it
Spacious room The bar was noisy but one had to consider that there was a wedding reception
the very large king size bed and the leisure facilities, food was also very nice no the hotel was very good
nice and quiet in the bedroom
On arrival the receptionist was very un welcoming. She was ubrupt and basically rude. She was also unaware of the rate we had agreed with yourselves, although did accept it
My room was very spacious, clean, comfortable, and quiet. Staff were very helpful.
We enjoyed the spa as we needed to relax after our long drive and our bad start to our stay with you. comment sent to customer service. Cold room and having to wait to have our breakfast.
The room was typical clean and servicable The added costs of parking and booking wasn't inclusive of breakfast.staff needed some customer care training and attitude seemed laissez faire and an impostion th\at they had customers!
We were upgraded. Location to the town. Choice for Breakfast
Bar meals poor paid £5.50 for jacket spud with cheese only just warm and the size was so small it would not fill a child. We also had a pizza at £8.50 which was one we could have gone and brought from tescos plus it was so over cooked I could not eat any of the edge as it was so hard and again only just warm.Plus the hotal as followed other hotels in which the customer has to make his owen coffee in morning which is out of a machine ( rubbish)
Friendly staff. Excellent breakfast variety. Lovely location. No extending shower head to wash hair.
Very polite staff, excellent breakfast
The spa treatment was fantastic. The leisure facilities were good and very relaxing. Breakfast excellent. The bathroom could have been cleaner.
Light and airy dining room Buffet breakfast had been standing too long,resulting in badly overcooked bacon and blackpudding
Staff were faultless and always very helpful. Very good leisure facilities and breakfast was top class. Children's menu could be larger.
The restaurant, good food and some good service But spoiled by weak service standards and bad liaison between chef and foh Making promises they didn't keep. No bath robes, no wifi no action on any of a number of issues like this that were raised with reception.
The location for what we wanted was perfect, the hotel was very clean and confortable and the staff were friendly and pleasant.I would stay here again.
Excellent staff, great leisure facility, good food, just south of M42 with easy access, but before you book using Booking.com phone the hotel for a dinner bed & breakfast price which makes this hotel even more attractive for a short stay.
the setting and the lovely pool we were firstly put by mistake in a double room which was large and warm and had tea making fac.When we were moved to the twin it was freezing had no tea fac. it was smaller and didnt feel like it was in use regularly. that was disappointing as we booked a twin so they should have had it ready.
pool facilities food at the golf club bar was very poor indeed.
A perfect setting in a beautiful suburb not far from NEC Good food and a friendly staff
Convenient location. Low noise level from outside. Comfortable. Couldn't get a small snack with a glass of wine.
The breakfast service & food were both good & efficient The long walk and lack of lifts to my room
The Hotel was big but still very cosy. The standards of the rooms outweighed my expectations and I was upgraded for free as there was a better room available. I really couldnt recommend this hotel enough
It was clean and comfotable. the staff were polite friendly and helpfull
I thought the whole experience staying at the Manor was a very pleasant one, from the warm welcome on arrival the service at breakfast through to the help I received on departure. Nothing
Excellent hotel, highly recommended
Located near to NEC Staff inexperienced and not the most customer orientated. Quite expensive for the quality and the limited facilities.
Bars One bar closed early
The staff were very friendly even though the hotel was very quiet.Especially the lady who served in the Triumph bar and the food was excellent
The relaxed atmosphere and friendliness of staff.
We were close to the NEC (attending Crufts) Hotel easy to find, we were made welcome - no charge for our dog, (unlike most hotels/travel lodges). Breakfast delicious and service excellent! Had slight problem with leak on shower attachment (got soaked!) and bath taps a bit strange.
helpfull staff, good food, easy parking no
Food okay Reception - bloody slow. Bar - cold and slow servioce.
No draught beer
Good price, in a good location, it had very comfortable beds and pillows, nice fire in the bar. Buffet breakfast not great, the food was served too cold. And the temperature in the bar was too cold also.
Good value at £59 but not if if it was dearer Standards have slipped in last 3 years Breakfast not so good No biscuits in rooms Had the nerve to charge residents to park there!
Excellent value for money on the price we paid. Plenty of available car parking space. Friendly and helpful staff. Good location to Birmingham and walking distance to Touchwood shopping centre. Good breakfast and leisure centre. Its was cold. Very cold in the corridors and room was cold, as the heating system was not working. Vector heaters had already been given out, but extra blankets were delivered to our room very promptly. Only heating in the room was the bathrooms towel rail.
Lobby bar, reception service. No service at breakfast, cold plates, had to ask twice for tea, then had to get own cups, knifed forks ect... Off other tables, in view of waiters who did or said nothing. Room smelt damp and looked a little dated.
Hotel adequate for short stay. Location excellent for our needs Unfortunately heater set on fire in room but staff moved us to another room, but no heating in this room. Staff very helpful.
Too quiet no sky TV
easy to get to. Food good. Most staff bright and helpful. The hotel may be in the middle of a face lift. Although the room was clean - the decor - bathroom etc needed some attention and the entrance and stairs (which could be quite impressive) need decorating.
The friendliness of staff and value for money, it is in a transition period & I would expect it to be even better in the future. This is not a dislike but I would have liked it more if it had a makeover!
breakfast the room wasnt cleaned ready for when we got there.
All the staff were very friendly. The bar was not well stocked, not very warm, and not very comfortable. The wifi didn't work.
Friendly and helpful staff Everything else
Although I was only there for an overnight stay, I was very impressed with all of the staff that I had contact with! They were very friendly and efficient! Nothing.
1 Good suroundings 2 there was no hot water on the first night. When I complained they listened and chnaged my room. The duty manager was very helpful. The bar food and the attitude of the staff serving: 1 They brought two courses of hot food together, when I asked them to keep the main course warm while I ate the starter, they said they were too busy. I complained to the duty manager and she also thought it was ok! to serve two hot courses together and said they were busy. The attitude from the serving staff, was very take it or leave it. On the second night I went out for a meal, which frankly was inconvenient.
Although the Ramamda double booked me they could not have been more accomodating. They sorted the problems out efficiently and I was given an executive room. The hotel is very close to town and the staff are friendly. Only problem was during my checkout; their was only one lady at the desk (she got flack for this) and it took 45 minutes to check-out, however stayed calm and tried her best. Breakfast a little dry but not horrible!
Cleanliness of hotel...staff were friendly Paying for Parking at the Hotel £8 per car per night
Not alot poor reception service
Convenience and location for the NEC. Excellant accces to Solihull shops.
position of hotel
The friendlyness of the staff. Especially at Breakfeast .Asthey were very busy but coped very well .
Very nice staff Therooms are very dated - No double glazing so quite noisy and the TVs are very dated and often stop working.
The hotel provided an excellent base for a visit to Solihull for a personal visit for the funeral of a close friend. The standard of the hotel was not my highest priority. The strange arrangement of the car park and getting parking tickets validated.
It was within walking distance of good shops, pubs and night life The bed,s were very hard
The suite was fabulous and made our visit There was a large party staying and that meant we were in able to get a table for dinner.
Staff very friendly Double bed was 2 single mattresses pushed together, no fitness facilities
Nothing stands out . The breakfast was every day was cold and very confusing having three rooms ,all the food should have been in one room not two.
Building and garden are fantastic. The waiters for the dinner took good care of us, very professional. The swiming pool was open for children (ours were 11 and 13) only a very reduced period (apparently only from 14-17h), as if tourists are going to be in the hotel in that part of the day. The worst: this was apparently done to keep the "swiming pool members" (not customers of the hotel) happy and calm so they can have a quiet swim after their work.
It was clean and the staff were very professional It wasn't quite the style that I usually go for and it didn't translate well into the pictures on the website - the bathroom was like something out of a horror movie circa 1972 - needs updating!
Nice setting, good facilities Room was a bit small. Cold water tap did not work.
Hotel staff were friendly, good location, spacious room after upgrade, child friendly, good gym Hotel room could have been cleaner, pool times for children were limited
The general feel of the Manor was lovely. It was offset in beautiful countryside and was peaceful and serene. The little outhouse where my boyfriend and I stayed was modern and cozy. The main part of the house was overflowing with character and had an antique feel. I do not have a bad word to say about Billesley Manor
The size of the room.Well spaced out.Good food.Very curtious staff. The price of G and Ts.The lighting good have been better in the room.The wife also says that the facilities to do her make-up werent to clever.She likes to sit by a mirror.Obviously this did not affect me.
The Gym.swimming pool etc. Kept waiting 45 minutes after given menu for evening meal, breakfast was until 10, they had cleared it by 9.45.
good location, lovely grounds, although could do with some care and attention, beautiful old manor house. staff on reception need need more customer care training, ignored my wife completely thoughout the checking in process, although better on checkout.
Gorgeous hotel! My room was absolutely fabulous and comfortable. The bed was fantastic, bathroom was great. I have enjoyed my stay and I would recommend this hotel to anyone without any hesitation.
Very friendly staff, relaxed atmosphere, spacious room, dog friendly,and spacious grounds for the dog to have a run.We had a meal at the bar which was very good and reasonably priced. The old wing is looking a little tired
Your staff where extremly corteous,and helpfull;what amazed us was even at half past six in the morning they where able to greet their guests with a smile,something which is seldom found these days.THe food was excellant,and was extremly tasty,the breakfast was extremly good,and a good selection Yes,the bed was extremly uncomfortable,well past its sell by date,the toilet paper was not exactly user friendly,and all though we welcomed the sight of the toilet being well disenfected,the aroma of the brand was extremly over powering,a more pleasanter aroma would have been more welcoming
The restaurant was excellent.
The rooms were bright and clean. The breakfast was great giving a wide choice. The staff were both friendly and helpful
lovely location and grounds, thursday steak night was great value for money, and the staff were freindly and helpfull.
Very good rooms Just English breakfast available
One morning there was no hot water at all. I could have done with this resulting in a voucher, specific apology, note through door or whatever.
The reception was very efficient and pleasant,the room was fresh and overlooked the car park and all requirements were there. Unfortunately, five minutes after I settled down to make a cup of tea, there was a power cut. Although the staff were helpful, this incident showed up some shortcomings. Viz. The staff had no means of keeping the residents informed (telephones were out of action) and there was no emergency lighting in the rooms. We were issued with candles but I thought this was dangerous and made me question whether the fire alarms had emergency power or not.
Friendly staff, nice atmosphere in bar and restaurant
Staff were fantastic...rooms were very comfortable. Food amazing!
Staff were extremely attentive without being intrusive.
lovely meal -friendly staff
Friendliness of all the staff
The grounds were lovely. The Bed extremely comfortable and it was great having a Jacuzzi, although it was very noisy
The hotel was as always excellent. The staff were very friendly and professional, and when in the area again will book Hogarths.
Top hotel , great location . room spotless and modern , recommended all round .
Easy parking. Luxurious room. Friendly staff. Lovely grounds.
A lovely hotel in a nice quiet location. The staff were very helpful and the room was very comfortable.
Helpful, approachable staff. Modern decor & food to very good standard in a traditional setting. Close to nec but in a quiet, country location. Comfortable rooms. Room could do with air conditioning
We loved the hotel and the room - talk about comfy! Disappointed with the onsite pub but verve was outstanding. The onsite pub food.
We enjoyed the starbuck in the hotel, gym facilities were good. Staff on reception were helpfull, trying to book us in early but in the end had no twin available until the normal check in. The locker in the gym would not open, the key was stuck, we waited over 10 mins for assistant. In the end we managed to open our selves and didn't see any member of staff. So they would have left us for over 20mins sitting in a towel in the changing room. No hairdryer in the bedroom, on requesting this at the reception we still waited over 20min, so agian delaying us for our breakfast. Seating in the bar area was stained and at the breakfast area.
The parking was free. Restaurant staff very attentive. Good breakfast. There were no toiletries in the room and when we asked for some soap, we were told that they were not supplied, but there was a soap dispenser in the shower. This entailled climbing into the bath to get to it but was empty anyway. Had we known this when we booked, we would have brought our own soap - so be warned. We had booked a meal deal which was advertised as a 'free meal on the first night'. It turned out not to be free. We were given vouchers which paid for some of it, but had to make up the difference with cash. Reception staff were not very helpful.
Great hotel Should be 5 star
relaxing in plasant surroundings-allways enjoy use of facillities...good location for local attractions etc
After check in, my husband had to leave the hotel to meet some of his family. I was left in the room alone. It was during this time that a maintenance man knocked on the door. I found this to be strange as no one had said anything to us when we checked in and there were not any problems with the room / facilities. When I questioned him why he wanted access to our room he became incredibly cagey and nervious and said he would call back later and left as quickly as possible. he was not in any kind of uniform / had any id.
Very welcoming. Staff helpful and friendly. Hotel very clean and comfortable. Facilities excellent. None
Quiet, except at breakfast time and in the restaurant. The televisions in public places had the sound off, for the most part. Meals available without having to go out. Essential as there was nowhere close enough to walk to. Use of a decent length swiming pool. In a handy location for my meeting. Cleaning and hovering whilst having breakfast. Showerhead only operating on a few jets. Poor lighting and high sound levels in the restaurant (not helped by the background musak). In answering 'yes' to the next question, that is a 'maybe'; it depends on the alternatives next time I have to spend a night in the vicinity. Small portions and bread or potatoes only supplied as an extra. In adequate warning of the credit card charge on the booking page and the amount was not included when asked to confirm on check-out on the website. The first I knew about it was when checking in at the hotel an saw and extra £2 on top of what I thought the room rate was. Television screens everywhere, tuned to different channels, are distracting. Nobody seemed to be looking at them, so do we need them ?
The room was very comfortable, staff were well trained, helpful, polite and cheerful. The restaurant was first class and parking was plentiful and convenient. The location was a little sterile (middle of a commercial estate) but overall - excellent. The thing I liked least was that there was only one lft, but in truth it wasn't a problem, just a little surprising.
Friendly helpful staff First room that I occupied, the heating was not functioning. After checking by staff I was moved to another room. Negative followed by a positive
Clean comfortable room. Internet access expensive.
As I was on a business trip I tried three different hotels on three different trips and this was was the best hotel of all. Comfortable bed, good Continental breakfast (nice petit pain and croissants) Hotel is in the center in Redditch so you do not have to take a taxi to and from the center or to go to a restaurant. (tip: Rileys indian restaurant in the center, very good) Internet is 10 euro even if you bring your business laptop / Wikipedia!) Calls to Europe (Netherlands or France for exp.) will cost you more then 3 pounds a minute. I ended up with a 124 pounds bill for calling a few times home! Be aware!!!
The quality The coffee for breakfast was awful. Its got to be a bean to cup machine please
Really liked the interior design of the hotel and the room. Simple modern lines, nice colors, very relaxing cozy atmosphere. Hotel and room very clean and comfortable. Plenty of parking space in front of the hotel. Staff very polite and helpful. Really good value for money. Breakfast could have been a bit more rich, and a safe box in the room would have been handy.
As always the reception was excellent and the hotel clean and very quiet at night. Have now been using this hotel for a regular family vist for three years ,have never been dissatisfied. Breakfast seems to have changed ,with the introduction of scrambled egg and sausage,but with the loss of cold meat and cheese.
clean and new more toaters at breakfast
The service was excellent, staff always willing to help! The breakfast was a little bit poor but just a minor issue
the place was great, the place was great, a bit more difficult to find, even with the printed out map.
the hotel was very modern and clean the lobby/bar area was a formal
Courteous Staff and excellent on site facilities
I myself did not stay, I had booked for one of my bosses, but he came back strongly recommending the hotel for future use. Liked everything
pleasant surroundings room smelt of strong disinfectant
The location Limited menu
Excellent rooms and facilities. The restaurant was particularly good.
Friendly, warm and attentive staff without being intrusive. Qualityof food excellant
over-pretentious chef. excellent quality, but too nouvel cuisine
Bed was gorgeous and the grounds & setting very smart, but relaxed not applicable
pleasent staff and very posh but comfortable hotel
Location The plug in the bath in the room got stuck and was unable to drain bath.After reporting this to reception it took far too long for anyone to arrive to fix. This they couldn't do so i had to take a shower in another spare room the following morning. Evening meal room service was poor - quality of food very disppointing and very expensive for what it was!. Overall there was very little feeling of any welcome from staff and politeness was not something they adhered to. Hardly any appology for inconveinec with room
Relaxing, Comfortable very well looked after, Very good food on both nights stayed. Hotel was fairly empty as booking covered the early part of the week
Wonderful place, wonderful grounds, lovely staff and the suite was amazing. no complaints!
i liked the room. it was very nice and comfortable. the view and nature was perfect. the people are very nice. i had a very pleasant stay
The food at the restaurant was very good.
comfy bed, spacious bathroom, quiet surroundings poor singage, flashing smoke alarm over bed, no window blind in bathroom, I also felt the interiors needed brightening up perhaps with more fresh flowers!!! or am I just being picky????
Comfortable hotel, good sized room and bathroom. Very handy for NEC. The food in the restaurant was expensive, and there did not seem to be any other option to the set price meal (ie bar snacks).
Possibly one of the best hotel rooms I have stayed in! Lots of character with unique features and luxurious standard of finish. Highly recommended!
The standard of the rooms are excellent. A special mention should be given to the warm welcome given by the receptionist, very professional in her approach!!. A fantastic place to stay!!
The rooms were excellent, the staff fantastic and the food out of this world! Shame it's so close to Birmingham International airport.
They upgraded us to a fantastic honeymoon suite. Amazing!
Beautiful setting & decor. Large, well appointed rooms. Excellent food. Friendly staff. A really pleasurable experience. N/A