Overview

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The Cascades Hotel at Sun City Resort
Top City Hotel

Sun City Resort, Pilanesberg, 0316 Sun City, North-West, South Africa
+27 145 571 000

£209+

Overall guest ratings

8.2/10 Excellent
Based on 925 reviews

Review highlights

  • 8.5
  • 7.0
  • 4.9
  • 4.8

Good to know

  • Recreation staff is nice
  • Friendly service

Nearby

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    About

    The Cascades Hotel at Sun City Resort features an airport shuttle (available 24 hours), a golf course, and a casino. Guests can visit the spa to be pampered with deep-tissue massages, aromatherapy, or mani/pedis, and Peninsula, one of 2 restaurants, serves international cuisine and is open for breakfast. 3 bars/lounges and a free water park are other highlights at this luxurious hotel, and rooms offer up nice touches like bathrobes and slippers.

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    Amenities

    • Complimentary breakfast
    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • ATM on-site
    • Business centre
    • Car hire
    • Internet
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Casino
    • Game room
    • Spa
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Free parking
    • Playground
    • Designated smoking area
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • Hot tub
    • Childrens programmes
    • Laundry facilities
    • Golf
    • Child pool
    • Beauty salon
    • Express check out
    • Cable or satellite TV
    • Coffee shop
    • Night club
    • Sauna
    • Babysitting/child care services (surcharge)
    • Pets not allowed
    • Steam room
    • Free valet parking
    • Outdoor tennis
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    Reviews

    Guest reviews

    Overall rating

    8.2 Excellent
    Based on 925 reviews
    • 8.5 "Breakfast is good."
    • 7.0 "Good service."
      8.2 "82% found the staff to be very friendly."
      8.1 "81% said the recreation staff was great."
    • 6.8 "Location is acceptable."
      6.2 "Only 62% were satisfied with the proximity to sightseeing."
    • 5.9 "Pool is mediocre."
    • 5.9 "Food is average."
      6.5 "Only 65% were satisfied with the menu."
      5.0 "50% thought the dining experience was appropriate."
    • 4.9 "Vibe wasn't good."
      2.4 "76% criticized the unstylish hotel."
    • 4.8 "Value below average."
    • 4.7 "Internet is poor."
    • 4.3 "Rooms are not good."
      0.3 "97% thought they were poorly maintained."
      1.5 "85% complained about the bathroom."
      2.0 "80% said rooms were dirty."
      1.0 "Air conditioning was criticized by 90%."
      2.0 "For 80%, the rooms looked old."
      0.5 "95% found problems with the furniture."
      0.0 "100% said the bathroom was dirty."
      4.0 "60% didn't like the balcony."
    • 2.3 "Generally quite dirty."
      2.0 "80% said rooms were dirty."
      0.0 "100% said the bathroom was dirty."
      2.9 "71% thought it was rather dirty."
      1.0 "Dirty pool, said 90%."
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    Overall rating

    8.0 Good
    Based on 370 reviews
    • 8.4 "Breakfast is good."
    • 7.0 "Good service."
      6.0 "Only 60% thought the service was professional."
      5.0 "Only 50% were satisfied with the booking process."
    • 6.6 "Location is acceptable."
    • 5.9 "Food is average."
    • 5.1 "Average comfort."
      5.5 "Beds were acceptable for 55%."
    • 5.0 "Average amenities."
    • 4.8 "Vibe wasn't good."
      2.5 "75% criticized the unstylish hotel."
    • 4.2 "Rooms are not good."
      0.3 "97% thought they were poorly maintained."
      1.5 "85% complained about the bathroom."
      1.9 "81% said rooms were dirty."
      1.0 "Air conditioning was criticized by 90%."
      2.4 "For 76%, the rooms looked old."
    • 2.4 "Generally quite dirty."
      1.9 "81% said rooms were dirty."
    • 1.0 "Bar is disappointing."
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    Overall rating

    7.9 Good
    Based on 536 reviews
    • 8.4 "Breakfast is good."
    • 7.2 "Good service."
      8.1 "81% found the staff to be very friendly."
      7.9 "79% said the recreation staff was great."
      7.4 "74% said the reception staff was great."
    • 6.5 "Location is acceptable."
    • 5.9 "Average comfort."
      6.4 "Beds were acceptable for 64%."
    • 5.8 "Pool is mediocre."
    • 4.7 "Vibe wasn't good."
      2.1 "79% criticized the unstylish hotel."
    • 4.6 "Internet is poor."
    • 4.5 "Value below average."
    • 4.2 "Rooms are not good."
      1.8 "82% said rooms were dirty."
      1.6 "84% complained about the bathroom."
      0.2 "98% thought they were poorly maintained."
      0.0 "100% said the bathroom was dirty."
      1.1 "Air conditioning was criticized by 89%."
      0.6 "94% found problems with the furniture."
      2.0 "For 80%, the rooms looked old."
    • 2.1 "Generally quite dirty."
      1.8 "82% said rooms were dirty."
      0.0 "100% said the bathroom was dirty."
      3.1 "69% thought it was rather dirty."
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    Overall rating

    7.8 Good
    Based on 18 reviews
    • 6.3 "Service is ok."
    • 4.2 "Rooms are not good."
    Hotel type
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Resort Hotel
    Guests say this is a wonderful resort hotel.
    Good to know
    "Recreation staff is nice"
    "Friendly service"
    data provided by TrustYou

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