Reviews for Thrifty in Lihue
- All reviews 100%
Based on 42 reviews
4 Dec 2017
Pros: Sherri was great. Car was nice. Tried this place free a not so good experience with Mike earlier this year at the counter and Sherri redeemed this rental place for me.
1 Dec 2017
Pros: was swift and thrifty employee very understanding with my situation
Cons: a lot of miscommunication had to go back to thrifty to take care of a problem mid vacation
29 Nov 2017
Good Car I did reserve an economy car but got bigger one they said di
Pros: Smooth drive
Cons: Extra charges
7 Nov 2017
Pros: Szybka obsługa, wynajem w dobrej cenie. Klasa samochodu przyznana podczas odbioru. Jak napisano w ofercie tak wszystko zadziałało.
Cons: Czystość samochodu przy odbiorze... Trochę wymaga poprawy
16 Oct 2017
Pros: Nice car. Thrifty employees very nice and helpful.
1 Oct 2017
Pros: I was eventually able to get a reliable car that was good on gas.
Cons: They gave me a crappy car in the beginning.
24 Aug 2017
Usually enjoy Thrifty Rental but poor rental experience in Lihue
Pros: Rate for a three day holiday rental was good
Cons: 1) Long wait at rental counter 2) AC in the building not working 3) rental car was dirty 4) damage all around vehicle
20 Jun 2017
Don't Buy the Gas from them
Pros: convenient pickup from the airport.
Cons: They try to make you think they will just refill your tank at market price if you give them the "ok" - BUT what they really do is charge you for a FULL tank of gas - I had a small Hyundai they charged me $47 for gas. Whether you use only a quarter tank or drain it - you pay $47. Bogus!
9 Mar 2017
Cons: tHE PASSENGEER DOOR HAD SCRATCHES AND A DENT
30 Jan 2017
Pay extra for wife to drive!
Pros: seat was very uncomfortable in vehicle
Cons: they wanted us to pay 13.00 more a day for my wife to drive the vehicle! what an inconvenience that turned out to be. Never again!
8 Jan 2017
Great price, but tank was empty
Pros: Spotless car, nice SUV, good price, very close to the terminal (you can probably walk or take shuttle). Also the check out woman was super kind and corrected the incorrect fuel charge later, no questions asked.
Cons: Checkin was unnecessarily slow and emphasized the insurance upsells too much. I prepaid for the full tank of gas, and the car was only 1/4 full. (didn't see until I got to the hotel)
17 Dec 2016
Cons: No fuss rental
21 Nov 2016
Cons: Bill was 100 you said 90
27 May 2016
Pros: Upgraded car
Cons: Pressure to buy insurance
15 May 2016
Pros: We had a car to drive
Cons: We upgraded to an SUV so we could fit our kids' car seats in it but this was a sad excuse for an SUV. Service was meh. I will not use Thrifty again.
9 May 2016
Pros: The car ran.
Cons: Found a couple cockroaches during the course of our trip. Not a big deal for me but wifey not too pleased. By the third roach, we bought traps and put them under our seats. Didnt check them until we dropped the car off. My wife refused to know how bad a problem it could be. When i checked the traps at drop off i found, no joke, 70-80 roaches of verying sizes. Total infestation. i think someone had a roach farm going under the seats.
15 Apr 2016
Pros: Good midsize car but was scratched up
Cons: Waited FOREVER (over an hour) at 10pm with two little kids to get my car because they were horribly understaffed.
12 Apr 2016
Pros: The car was easy to drive, good on gas and reliable. Drop off service was good and quick - Vernon did an great job!
Cons: The car was not throughly vacumed and looked dirty. They did however quickly address this issue once I complained.
10 Apr 2016
Pros: Clean, newer vehicle. Very fast drop off and shuttle service.
Cons: Gave us a significantly larger vehicle than we reserved. Long wait at pickup. Tried to convince us to buy extra insurance and several other nickle and dime tactics.
18 Jan 2016
Cons: The car seemed old and had no usb ports. Wipers were substandard and windshield was hard to see through. Windshield and mirrors were dirty. I waited a long time in line at 11:30 p.m. after traveling for 10 hours and had a copy of my reservation ($135) in hand when I finally got to the counter. Agent insisted that in spite of my excellent insurance coverage and additional coverage through American Express, I needed Thrifty's liability insurance because "Hawaii is different. You absolutely need this, I promise you." Bill went from $135 to $278 for a really crappy car. Will not rent from Thrifty again.
3 Jan 2016
Troubles with the rental car....
Pros: Fixed the problems
Cons: Had to return our first rental car because the battery on the key was dying and if it went out the car would not start. The second car they gave me had a lot of dents in it. Then I noticed that they charged me more than what I was quoted when I rented the car. They honored the price, but of course it took time to do this.
29 Nov 2015
Pros: Shuttlebus Picked us up from the airport and a 1-2min drive to the location. Pick up was super easy, friendly staff!!! I recommend a jeep or another 4x4 to see the island. When it came to drop off that was easy as well. Just pulled up and waited for someone to check the vehicle, out in 5min.
Cons: Make sure you check to see the amount of gas they said they gave you to what is actually in the car.
18 Nov 2015
Pros: We got a screaming deal! We paid for a small SUV and got a 2015 Nissan Pathfinder; best value for our money, hands down. The car was relatively clean: we found wrappers and trash in the seat back pockets, but other than that, it was all good. Other friends paid more for an older model minivan that broke down. It was right then that I realized the deal we got! The service at the counter when we arrived was quick and friendly, as was the service when we dropped off the car. There was a discrepancy in the price per day, but when I said something, the representative gave me the quoted price, no questions asked. Also didn't feel pressured into buying the insurance or pre-pay the return gas. In fact, I loved the convenience of pre-paying - saved us time AND money. Loved driving this car so much, I might actually consider one for my next car. Thanks, Thrifty and KAYAK, for hooking us up with a sweet car for our vacation in paradise!
14 Nov 2015
Pros: The car was a good price. The staff were friendly. It was fun having a Jeep, but the car had some damage and an engine light on.
Cons: We had to wait 30 minutes for our first car. It was old and had bad technology. A day later, the brakes started having a rubbing sound, so we took the car back. The next car was a Jeep as it was the only car available. It had a terrible smell. A day later an engine light appeared. It seemed as if all the car there were defective.
12 Nov 2015
Pros: Excellent customer service. Check out and returning the car was effortless and the car was very clean.
Cons: The automatic cvt on the car was pretty weird overall. It's awkward at low speeds. This doesn't really have anything to do with Thrifty, just letting you know.