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the location and the factwe didn't had to move out before 3pm the day of our departure the breakfast ( to expensive)
The hotel location was excellent, being close to a large amount of restaurants and shops, made exploring easy and enjoyable. The welcome at reception was poor and unfriendly. The corridors leading to the rooms were dark and dingy.
Rooms and location
location and cleanliness There was nowhere to put toiletries around the sink area or the bathroom
the rooms were very comfortable and clean. the location was excellent too there was not the option of food and the bar was hugely over priced. as a result we did not stay in the bar, we ate out every night
Convenience for the opera and for the Capitole
Location very central, room was excellent, staff friendly n/A
location was excellent. Bed was exceptionnally comfortable. Internet in the room was free. Apples on the pillow are much better than chocolate.
nicely appointed rooms, great design, excellent location , good staff room too small
Welcome was very nice. 10' walk from the City Center. Close by lots of restaurants. Easy to get in and out.
The toilet is inside the"living" room, separated from the bath room, without a window and without ventilation.
The hotel location is good, close to the center and transport. The hotel staff is friendly enough. The cleanliness of the room is on the limit of acceptable. It is required to refresh the carpet and the furniture - carpet was not very clean and the room furniture was old.
helpful staff and excellent location
Place for bicycle without problems; good coffee at breakfast
Very close to the main train station and bus stop, walking distance to city centre. It was a very comfortable, clean room, good value for money. The creaking floor boards and thin walls.
The staff was tremendously helpful, specially Jean Louis who went the extra mile to satisfy every request we had. I liked everything.
comfortable bed, friendly staff, okay location very basic, more like a 5star hostel - small rooms, out of date decor, very run down corridors, overpriced for what it was
the central posistion close to restaurants and buses. The expensive cost due to the fact that I reserved at the last moment. But shouldn't be the opposite? the high price of breakfast.
Very nice room, thematic decoration, friendly and competent staff, good breakfast.
Friendly staff and good ambiance.
A lovely quiet and cool room. We were upgraded. The two restaurants were very good, and the staff were very courteous and friendly. Air of calm. Nice courtyard to relax in. No face cloths in the bathroom. No breakfast other than room service. Breakfast costs 22euros per person ! Porters were not available to help us with our luggage to and from the taxi (arrival & departure). They were around mostly - except when we needed them !
The location was great. Also, the staff were all very helpful. The rooms were a bit old and tired.
Impeccable Without the special deal, would have been too expensive. Breakfast expensive, better to go to Square
welcoming, smiling, attentive, efficient staff; comfortable; well-situated
Very comfortable bed with good pillows. Excellent bathroom with good shower. Very central location
Location is possibly best in Toulouse. Good sized room and being off the square, enabled leaving window open at night without undue noise (needed see aircon below) Despite size of room, only standard double bed - room for something larger. Luckily it was cold outside because aircon was next to useless. Generally hotel public rooms etc need a refurb
When we decided to go the Toulouse I wanted a central hotel and this hotel perfectly fits the bill. For an hotel in the centre of Toulouse I thought it was pretty good value for money. The evening meal was quite expensive for what we got.
The hotel was in the center of Toulouse which made sight seeing a dream. Nothing was too much trouble for the staff who went out there way to make the stay a memorable one. The hotel was very clean and evrything worked! It is difficult to think of anything which was obviously wrong with the hotel. If anything it was the city that let the hotel down. Toulouse was like a lady who had fallen on hard times. She needed a new dress and a hair do.
Location and the baggage folks and housekeepers were extremely helpful. The front desk and manager did not have our room available to us even though we were 45 minutes after the check in time of 3:30 pm. Though the manager offered us drinks, they told us 30 minutes since room was not ready. Then we set in lobby and watched 10-12 other guests arrive and been checked in immediately. After 60 minutes, and complaining about the long delay and how tired we were, we finally were shown a room in the back of the hotel. We did not even use the normal elevator, but some elevator in the rear. The room was the worse. It was small, had no light and generally was not acceptable for a hotel with rating. To make things worse, tried to order coffee the next morning, and it never arrived. Can not recommend this hotel. Felt the whole event was of no value.
The staff were very helpful and friendly No
Location was very good, very central for bars, restaurants and shopping. The hotel bar closed very early so after dinner it was not possible to have a night cap!
Perfect location + great combination of price and quality. Very comfortable room with nice view.Good brekfast.
Central location More pricey that other hotels of similar quality in the same area.
Convenient location No cot was provided despite it being requested at booking. Sheets were not changed daily. Staff were not particularly welcoming. More suited to buisness travellers than families.
Comfort of the room, air conditioning, late check-out.
Excellent location, functional and spacious rooms. Hotel is also suitable for business travellers. Parking garage in the basement.
I found the staff very helpful when wanting to cancel the booking after one very uncomfortable and expensive night. The synthetic / nylon sheets made the bed extreemly hot. we asked for and were given an extra room, no mention of price was given, but it was cheaper & better quality to stay four nights elsewhere. I would not stay again or recomend it to anyone
there was a piano in the lobby.
The comfort and standard of the rooms, and the thorough helpfulness of the staff.
locality ease to get to and from airport cleanliness nowhere to sit and have coffee beer or a snack dining room very basic not enough variety fo breakfast and quite expensive for the breakfast
fantastic shower air conditioning broken - fan worked so noisy but hot!
central location Noisy next to bus station and some maintenance or building work in hotel. Gloomy shabby interiors and carpets. Chicken nuggets for breakfast!! in France!! Booked for 4 nights. Checked out after two.
Breakfast is very good for price, and every room has a coffee machine (pretty good) and an excelent shower with steam. Good situation, centrical and very near of Saint Sernin, and even the danger of staying at the centre of a city, the security it's good, because the frontdesk man took us a photo when we left the hotel at night. When I made my reservation, Booking gave me the option to choose a smoking room, but at the hotel all rooms are no smoking.
Central position not far from station and very near the sights and metro yet very quiet room comfortable bed
Our first assigned room was inadequate: too small, tv did not work, coffee machine did not work, the air conditioning did not work well.... We were switched for the second night to a much nicer room, and accoridng to listed price not much more than we had paid through our booking. Hotel staff was helpful and we appreciated this change, but wondered why we did not get a decent room the first night. We stay in comoft Hotels, and that room (123) does not come up to standard. A nice breakfast buffet spread and staff are friendly. See above for our comments. I would recommend this hotel with reservations about getting a decent room to begin with.
The location was excellent, right downtown, across from the bus terminal, and within walking distance of the train station. The staff were multilingual and helpful. The room was quiet, clean and had everything we needed. The room was warmer than we like for sleeping, and one staff member directed us to the wrong bus stop to catch the airport bus.
Clean, no nonsense hotel. Small room facing the busterminal, but two layers of windows made the sound stay out. The parking tickets that hotel offer you cheaper is only valid for 24 hours - which they forgot to tell. So we couldn't exit the parking after 2 days ... and ended up spending more in total than if we would have used only either the hotel or the regular parking prices.
The reception staff very knowledgeable and helpful I thought the full breakfast selection was limited
Reception staff were very good Restaurant staff friendly and helpful good location Quiet and relaxing housekeeping - our shower gelwas not repelenished and would have expected this at a hotel in ths price range. We were upgraded to a suit (thank you) - there were plates and mugs left unwashed
It was nicely clean and comfortable. The breakfast was too expensive. 16 Euros is a lot for a small meal.
Free Wifi, clean rooms, good breakfast. Small rooms and bit too expensive in my view.
good location, excellent staff
The electric cattle in the room with tea bags. Size of wc is very small and location in the bathroom is also very bad (very difficult to sit). It is very uncomfortable.
The grandeur of the hotel reception area
The staff were incredibly helpful. The room was clean and pleasant. Free WiFi was wonderful I would prefer breakfast to be included (or, at the minimum, less costly).
Excellent location, very clean room and bathroom (and reasonably spacious). Very friendly staff, especially the evening guy who provided very good suggestions for authentic Toulouse restaurants for dinner.
Breakfast must be included in the price, 12 euro extra for breakfast is too much
The fact that I could smoke in the room
clean/roomy and comfortable. great central location
Welcoming reception staff. rOOM was very well appointed and bed comfortable Drinks were very expensive and noisy rugby supporters were at the hotel at the same time as us!
Clean and tidy, efficient staff. As a member of the Priority Club Rewards, I did not receive any confirmation from staff that points would be automatically credited to me, and I am still unaware as to whether this is the case.
comfortable well equiped accomadation and pleasant helpful staff loud street noise - window insulation needs upgrading
Nothing, awful hotel Staying this hotel is really a nightmare. The worst hotel in the world I have ever stayed. Completely overpriced. You may easily have to pay the double amount worth the value. Not clean, not conmfortable room, in front of the hotel is garbage mountain. No air-con working properly, poor breakfast, and particulary arrogant and lie-telling staff.
The most central location in Toulouse
The quality of food in the restaurant was excellent as was the level of service in the restaurant. Bar service.Bar counter was deserted most of the time and one had to go to reception to request service.The price of drinks was very expensive.Breakfast was not included and was expensive
Excellent location if you want to visit the principal atractions Difficult to reach by car as it is situated exactly in the city center. Expensive parking price
Great location, in the heart of Toulouse No safelock in the room, although it was mentioned in the service description. View on Place du Capitol only available for Suites, all normal rooms have unpleasant view on very narrow side streets.
our room was quiet and clean, the hotel staff were friendly and helpful and the location was good for access to the airport and reasonably close to the railway station.
Central location Shower , water from shower gets to the floor every time you shower
The location and staff is great. Nothing to dislike..(for the price)
Excellent location and very helpful staff
The hotel is in a busy area of restaurants with lots of people about but the rooms were double glazed so you couldn,t here the noise. There should be Tea / Coffee available in the rooms. Not having to go to reception to get a drink
The friendly, welcoming service. The breakfast was an additional fee each morning.
I always choose this hotel when I am on bussiness trip in cnes. It is near airport transport, near metro station and near bycycle rental. The single room I booked for the last time was very small, I would prefer a litle bit larger one.
Hotel Boreal is really near the center of Toulouse and proposes great value for the price.
The manager and staff were so helpful; he went out of his way to offer advice, spoke excellent English. Two prices for breakfast - full buffet or continental, continental was great value. Good cheap eating places close by. Very short walk to the centre and lots of interesting places, shops, tourist office, train station, metro etc. Ask hotel staff for details about parking your car in the underground car park, you will get a good discount by getting your ticket stamped by the hotel. Room cleaners very nice and friendly too. Beds were very comfortable. Parking is a real issue very narrow street with little parking around. Ask management for details of the underground car park where they get a discount for clients. The Hotel is situated in a seedy area, we had no problems, but ended up for the first night leaving our car in another road and we were worried about it being safe. It is the Red light district, and a few itinerants around with their dogs.
comfortable & close to all of town neighbourhood a bit seedy in day time
Proximity to city centre No air-conditioning, noise from the street, thin walls, surrounding area scruffy and not very nice.
The hotel was opposite a sex club in a red light district and the noise during the night continued to approx. 3.00 am, and the air conditioner was faulty so we could not use it to block out the noise - I had asked for a quiet room. The area did not feel particularly safe so would definitely not recommend it for solo female travellers.
Hotel was basic and satisfied our needs. Bed linen, rooms and hotel in general immaculately clean and tidy.
Clean, modern room Very hot in room - air conditioner only gave out slightly cool air
Nice breakfast, updated room, staff friendly. Unsafe intimidating people on surrounding blocks. Directly across street a private club specializing in lap dancing with unsavory people walking day or night. Difficult to feel comfortable walking to train station.
friendly staff near centre of town
All the staff were very accommodating and every request was answered swiftly and to a high standard. The toilet room in Room 35 was very small.
accessable location. friendly staff, all helped to make our stay worth while. , thanks
Comfortable hotel, easy access for city centre. Had all the faciliries we needed.
Coffee and tea supplied free on request.Great room and location great staff. n/a
Location is very good. Free wifi and breakfest.
We liked out room although it did not have any view as such; it was great having access to an English TV channel in the evenings and a mini fridge in our room; the lobby was lovely and the staff really helpful, friendly and really made us feel welcome. The lobby was lovely and
There was a bed which I was in dire need of by the time I got back to the room.
Staff were helpful, breakfast was reasonable and for what we paid it was OK. I had problems in connecting to the internet and that was important for me. I also found the room small.
the staff were excellant but the hotel was in a questionable location this hotel is on a very noisey street
Very good central location within a walk of all sites, shops & restaurants yet quiet rooms. Good modern design and decor. Very helpful front desk staff. Hotel only open 3 days so small problems like no international adaptors and nowhere to hang wet towels in bathroom.
All the Services / facilities exeleant I did like evrey thing but the breakfast they need to add more selction to it
Free parking which is easily accessible, quiet location which is walking distance from the city centre. The hotel itself has not a lot to offer besides good parking and a good location. The terrace looked worn down and there are some peculiar smells in parts of the hotel.
The hotel was very well situated to take the bus to the airport.
it was a quiet place. the quality of personal staff, very small and ugly room. I change my room with a suite.
Spacious quiet room. Comfortable bed. Air conditioning. Location a little bit out of old city but only 10 minutes walk. Dated and a bit shabby. Some broken items in the room and bathroom. Needs a makeover. Internet in rooms is wired. Useless if you travel with an iphone and an ipad.
The staff were friendly and helpful. The rooms were clean. Covered parking was free as well as use of internet.
This was a pleasant hotel in a good area. It was nice and quiet and we were well looked after with an ample breakfast each morning.
nothing no atmosphere, too far out of city centre, expensive for what it was , we live in france so know the prices of comparable hotels, luckily we speak french as staff did not
first trip to toulouse and the hotel was within walking distance of all we wanted to visit. Added bonus was the free parking .
Close to Toulouse center the indoor parking, too small
Breakfast was good. The bed was not the best (big dip in the middle) so we had to change the covers around and sleep across its width.
the decor was charming and the view from our room (of St Sernin) could not be bettered the cramped parking and narrow entrance stairs - altho we coped with both and neither would put us off booking again
Location, quietness. No lift from ground floor.
The location: in the centre of town with all shops, restaurants etc at walking distance.The staff has a personal approach.
Upgraded to best room with balcony overlooking the Basilica St Sernin square and thoroughly enjoyed the location, close to center of Toulouse yet on a quiet residential/commercial area. Entrance is a little intimidating as a modest side street walk up to second floor reception - two star but with charm and service. Good value.
Renovated with a style
Excellent breakfast and location,very helpful staff Unattractive reception area and dinggy hallways
Great locaiton, reasonably priced, trendy decor, great breakfast room, balcony a bonus, markets right outside the door on Sundays. Although Wifi was free, we could not connect on our notebook & staff couldn't solve the issue. No elevator to the first level (reception) entailed taking luggage up steep stairs.
The rooms are clean and nicely furnished. By french standards they are somewhat large also. The front desk were also very helpful and welcoming. The shower did spray onto the bathroom floor a little, but it wasn't really a problem.
One of the female receptionists was very nice! Close to train station. The room was incredibly small and the cigarrette smoke in the hallway was almost unbearable. Also the noise from the hotel staff was very loud starting at 6am. Most of the staff was not very friendly.
The front desk staff are very freindly and helpfull. The can speak English very well which is important to me as a foreigner(who cannot speak French). The toilet and bathroom are very clean and comfortable. no comment
Very helpful and nice staff. Good hotel in walking distance to anywhere. Clean and modern. Very small room, no space for luggage. There was no place in hotel garage for the first night but they give me a discount coupon for the city parking.
No rooms street-side therefore no traffic noise Small rooms. Also low prices which attract younger people therefore people coming back from clubs in the middle of the night
Staff, good location not far for the city-center, quiet place
I liked the location - close to train, market, old area of city as well as newer shopping and eating areas. It was safe and city transportation ws available outside the door. The staff was very helpful with travel planning and any problems which occurred. There was a problem with my lock box which was addressed promptly. The bed was a bit short for me - a tall person - and somewhat harder than I am used to although it was similar in all the hotels I stayed in in France.
helpful staff the breakfast may be richer. My room was very noisy in the mornings, perhaps because it was facing the breakfast area.
It was quiet yet very accessible to the railway station. Basically a good hotel at a reasonable price. The condition of the heater in the bathroom looked a bit dangerous as it was coming away from its fitting.
the staff were friendly and helpful. the location was pretty good. the hotel was very close to airport shuttle bus and relatively close to city center. the breakfast was pretty poor.
The hotel was well looked after, the staff were friendly and it was situated close to the city centre and the train station. The room that I stayed in was very small even though I wanted a double room.
The Hotel is centrally located with good access to rail station and airport buses. I have stayed before and the staff are consistently friendly and helpful. Good value for money.
Very central location for the city and near the airport bus stop. Good double glazing kept the city noise at bay. Particularly useful as they were celebrating winning the French Rugby Championship.
Staff were very nice and helpful, good location, good price
The hotel was very central. The room was noisy as it was next to the breakfast room. There were only 2 electric plugs in the room, one on the floor (not very secure in the wall) and one up high for the TV. To use a hairdryer by the mirror, we had to climb on a chair to unplug the TV. The carpet was very dusty in the corner behind the lamp. There was mould in the shower and the water ran away far too slowly.
Good value for money. Nice, clean and a very sentral location.
Little or no light in the room; ants
Location, minutes from cafes, restaurants, shops, and people watching on the wilson square. Rooms small and a little tired.
Location was great the food
Extremely good and conveninent location, nice and clean, good service, friendly host/hostess at reception, very welcoming attention.
It was a great location, extremely friendly and helpful staff. Simple standard which was all that we wanted - but clean, excellent location and excellent value for money. Minor point a tea making facility in the room would have been fab.