Overview

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Mercure Tunbridge Wells Hotel

8 Tunbridge Road, Tunbridge Wells, TN2 4QL, United Kingdom
+44 844 815 9074

£62+

Overall guest ratings

7.4/10 Good
Based on 857 reviews

Review highlights

  • 9.2
  • 7.7
  • 5.9
  • 5.7

Good to know

  • Friendly service

Nearby

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    About

    Escape to this 4-star Tunbridge Wells hotel in a tranquil corner of Kent. Mercure Tunbridge Wells Hotel is styled around a feature oast house and is close to Tunbridge Wells, Hever Castle and the Kent countryside. Complimentary high speed WiFi is available in the 84 contemporary guest rooms and throughout the hotel. The Mallows restaurant and Oast Bar offer relaxing times and great dining. Relax in the onsite Feel Good Health Club. 8 conference rooms can accommodate up to 130 guests.

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    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • Wedding services
    • Internet
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Indoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Express check out
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Free parking
    • Storage available
    • Terrace/Patio
    • Business centre
    • Laundry facilities
    • Air-conditioned
    • Steam room
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    Reviews

    Guest reviews

    Overall rating

    7.4 Good
    Based on 857 reviews
    • 9.2 "Terrific location."
      9.7 "Great parking, according to 97%."
      9.1 "Easily accessible by car, said 91%."
      10.0 "100% liked the proximity to sightseeing."
      10.0 "100% liked the proximity to shopping."
      10.0 "100% thought parking was inexpensive."
    • 7.7 "Good service."
      8.9 "89% found the staff to be very friendly."
      7.2 "72% said the reception staff was great."
      7.5 "75% thought the service was very professional."
    • 7.1 "Good breakfast."
    • 6.4 "Pool is mediocre."
    • 6.2 "Food is average."
      5.4 "Only 54% were satisfied with the menu."
      5.6 "Desserts were ok, said 56%."
    • 5.9 "Internet is average."
      6.0 "60% thought the wifi quality was ok."
    • 5.7 "Average cleanliness."
      5.9 "Only 59% said rooms were clean enough."
      5.7 "57% thought the cleanliness of the hotel was average."
    • 5.6 "Average amenities."
      5.3 "53% thought the building was acceptable."
      5.5 "55% said the elevator was ok."
    • 4.2 "Vibe wasn't good."
      2.5 "75% criticized the unstylish hotel."
      4.6 "54% didn't like the unstylish hotel."
      4.0 "For 60%, the lobby entrance was sub-standard."
    • 4.1 "Value below average."
      2.8 "72% said the breakfast was too expensive."
      0.0 "The price was too high for 100%."
      0.0 "100% said beverages were too expensive."
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    Overall rating

    7.6 Good
    Based on 582 reviews
    • 9.3 "Terrific location."
      9.6 "Great parking, according to 96%."
    • 7.3 "Good service."
      9.0 "90% found the staff to be very friendly."
      7.3 "73% said the reception staff was great."
    • 7.2 "Good breakfast."
    • 6.2 "Food is average."
      5.8 "Only 58% were satisfied with the menu."
    • 6.0 "Pool is mediocre."
    • 5.4 "Average cleanliness."
      5.5 "Only 55% said rooms were clean enough."
      5.7 "57% thought the cleanliness of the hotel was average."
    • 5.0 "Bar is ok."
    • 4.8 "Rooms are not good."
      1.4 "86% complained about the bathroom."
      0.2 "98% thought they were poorly maintained."
      2.4 "76% had problems with the shower."
      2.1 "For 79%, the rooms looked old."
      2.5 "75% found problems with the furniture."
      0.9 "91% said the bathroom was dirty."
    • 4.2 "Value below average."
      2.3 "77% said the breakfast was too expensive."
    • 3.8 "Vibe wasn't good."
      2.3 "77% criticized the unstylish hotel."
      4.0 "60% didn't like the unstylish hotel."
      4.1 "For 59%, the lobby entrance was sub-standard."
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    Overall rating

    7.7 Good
    Based on 102 reviews
    • 9.1 "Terrific location."
    • 8.1 "Great service."
      9.1 "91% found the staff to be very friendly."
      7.6 "76% said the reception staff was great."
    • 7.2 "High comfort."
      7.4 "74% said the beds were comfortable."
    • 7.0 "Good breakfast."
    • 6.7 "Pool is mediocre."
    • 6.6 "Sufficient wellness & sports facilities."
    • 6.2 "Food is average."
    • 6.1 "Average amenities."
      5.9 "59% thought the building was acceptable."
    • 4.6 "Vibe wasn't good."
    • 4.3 "Value below average."
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    Overall rating

    7.6 Good
    Based on 34 reviews
    • 7.5 "Good service."
      8.9 "89% found the staff to be very friendly."
    • 6.2 "Food is average."
    • 5.5 "Average cleanliness."
    • 5.0 "Rooms are ok."
      2.1 "79% complained about the bathroom."
    • 3.9 "Vibe wasn't good."

    Overall rating

    7.5 Good
    Based on 137 reviews
    • 9.3 "Terrific location."
      9.7 "Great parking, according to 97%."
    • 7.7 "Good service."
      8.8 "88% found the staff to be very friendly."
      7.1 "71% said the reception staff was great."
    • 7.6 "High comfort."
      7.8 "78% said the beds were comfortable."
    • 7.1 "Good breakfast."
    • 6.0 "Food is average."
    • 6.0 "Internet is average."
    • 5.9 "Rooms are ok."
      6.2 "Only 62% said rooms were clean enough."
    • 5.8 "Average cleanliness."
      6.2 "Only 62% said rooms were clean enough."
    • 4.2 "Value below average."
    • 4.1 "Vibe wasn't good."
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    Hotel type
    Business Hotel
    Guests recommend this hotel for business travelers.
    Good to know
    "Friendly service"
    data provided by TrustYou

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