Location, comfort & atmosphere No issues
The entrance/welcome, the leisure facilities and the distance into the city centre the room was basic, not what what we expected for the price we had paid.
The hotel staff were warm and friendly.,..The room was very clean and tidy. Price of daytime food was slightly expensive.
the use of the health club facilities it was a bit basic for a hilton - I could feel the springs in the matras, there were old stains on the bedding and the bathroom door. There was no hairdryer. The cooling system was not clear to use and the room was very hot - opening the window was no solution as it was very noisy - not sure where noise came from. (on the tenth floor)
The pool steam room and sauna The wine was very expensive
I found the location excellent. We needed to get the train and it was rightr beside the train station. It was also handy for the airport bus.It also turned out to be useful that it had a bar as the snow was bad and we couldn't get out one night.! Wake up call that we didn't ask for at 5am on both mornings!!!!!!!
Quality of service, food, decor, comfort. N/A
I had a pair of spectacles lost / removed from my table in the hotel bar and they were never found
Good value for money great location nice breakfast Nothing
Location was great Bar prices very expensive
The fact that it was very well placed for both shopping and entertainment and close to the station The air conditioning / heating made the room very dry and I went home with a cough
the bathroom was especially nice and modern the room was very small for the price i had paid. There was only one pillow per person, to obtain any extras would have cost extra which is disgraceful when people have already paid so much money for the room. The head of bed was against the wall which led out to the hallway, this meant every noise in the hallway could be heard at what ever time of the night.
The ultra modern decor & cleanliness of the room.Also perfectly sited in the centre of leeds. Hotel was superb.
it was nice clean and cetral nice food and friendly staff would stay there again liked everything no complaints
The room was spacious with everything that you needed. Very comfortable and clean. Could have had more pillows on the bed and room service menu and fridge items I thought were overpriced.
Excellent city centre location with great views from the higher floors. Clean and pleasant room with huge comfortable beds. Check in was a little slow but it did seem that quite a lot of guests arrived at the same time so that was probably the reason why.
Good staff & Central Location My room was badly in need of redecoration
Location, View & Friendly Staff In the room, Floors where dirty, trash under beds & staff to lazy to clean scuff marks off of walls
Nice modern hotel in great location No
the staff were very pleasant and willing to help. The reception staff had excellent knowledge of the surrounding area ie shopping centres. he bar area was kept clean at all times and service was always prompt. We stayed in room 606 and the only thing which my wife and me noticed was the iron burn marks on the carpet which were present and must have been done by previous guests.
The whole experience was lovely, the room was really nice and the bed was really comfy with good views of the city. just the cost of the mini bar being very expensive
the comfort and style of the hotel
I absolutely loved the apartment, it was very modern, classy and chic. It was imacculate interms of cleanliness. And the staff at the reception were very polite, friendly and helpful. It was too far a walk from city centre.
very omfortable and spacious, amenities were excellent
there was empty bottles of spirits in one of the kitchen cupboards. (4)
I liked having a fully equipped kitchen and we were able to heat and cook our own food The toilets made a loud noise after every flush
Clean - well equipped - stylish - affordable - convenient Room was cold.
facilities and room size were excellent value for money. Parking just across the road was very handy. a little out of town but as long as your know this it should not be a problem.
The bed was very comfty! And had a lot of appliances The room and cuterly and glasses were dirty, we were up all night with people running around the corridors
This is a catered apartment set-up. The rooms are very modern and beautifully designed. Cleanliness excellent, with breakfast in the fridge as an extra. Location is not the best, but Leeds city centre is about 10 mins walk away
home from home and better than staying in a hotel The room was very hot and at times noisy from the people above and from the nearby building work.Air conditioning would help rather than just a fan so I could close the window and keep out the noise!
It was in a good central location There was no full length mirror in my room and the hairdryer was rubbish
The decor and the feel of the place. The staff were very helpful in particular the concierges It was a very quiet hotel, not somewhere I would go with a group of people.
The Hotel has been refurbished to a high standard and the facilities are excellent. Very helpful and firendly staff. Accessing the location by car around the City's loop traffic system. Better signage would be beneficial.
Staff ensured we had a relaxing, hassle-free stay. The hotel decor was worth the visit!
staff and room shower was a bit naff
location - right in the center of leeds city. The bar was lovely and the reception area was grand soft pillows - pillows bit to hard!
Right next to the train station. Room was perfectly nice except for shower. The shower was moldy...smelled moldy and looked moldy.
Great rooms, central location very close to public transport, helpful staff.
Room was fine - good bathroom Firstly I had afternoon tea - the scones had been defrosted for too long or were stale, and the cream was artificial. Secondly I booked an early morning call and newspaper but received neither
Easy access from the train station and near shops and bars. Staff were very friendly and helpful and I loved the hotel decor.
Room very comfortable The fire alarm going off at 7.00a.m. and no one explaining why!
Room very cold and did not warm up when heating on
Friendliness of the staff Piped music was always of the same style - classical selections would be a pleasing alternative.
Excellent Brasserie menu and very good food. Good service staff. Good location just off the motorway. Bathroom was very tired. 1970s standards and poorly maintained. Usable but let the hotel down.
Close to where we had booked a night out to attend a concert, great breakfast Paying for car parking, creaking bed and floors, mouldie bathroom and door,unfriendly staff at check in
Comfortable and reasonably quiet location, easy parking. Insufficient surface space in bathroom.
location on A1 breakfast was terrible, we arrived at 12.30 (1.5hrs before check in) to be told if we wanted access to the room it would cost £10, despite the romm being ready - rip off !!! Also, no airconditioning - so the room was too hot
Easy access to A1, the bar was very relaxing and inviting The mattress was well past it's best, as such I slept very little during the night
Staff very helpfull. Convenient for the festival
The room was comfortable and the food was nice The time it took to check out - considering there were lots of people going to the CIH Conference at Harrogate there was only one member of staff on reception for a while which I found unhelpful as it made me late for a breakfast meeting.
The staff were excellent, room clean and comfortable and the complimentary minibus service fabulous! Being next to a motorway you'd think it would be noisy but it isn't, recommend staying here definitely! I thought the continental breakfast price was a bit steep for what you get but the services next door have hot food. It's a pity that the hotel does not have the facilities for cooked breakfasts, that is the only thing that was disappointing.
Staff friendly.Room very clean,warm and comfortable.Excellent en suite shower.
I didn't like much here. Was just a basic hotel that served a purpose Rooms were too hot with no air con so I didn't sleep much. I tried opening the window but it's on the M1 so lots of load traffic noise. Poor. Also we asked for an early check in and was fobbed off by poor customer service, in the end I had to demand one as all other guest we knew to be stopping did get a early check in when they booked after we did. Yes I was very disgruntled
It was new, comfortable, spotlessly clean and elegantly designed. Everything worked perfectly. Value for money was unbeatable. Staff were well trained and friendly. I thought hard about ways in which this hotel could be improved, but I couldn't think of anything. It really couldn't have been better! Nothing.
Clean, fresh, everything worked. I have no negatives.
Excellent hotel - very good room None
Excellent modern room and facilities. Free internet!!!
Key cards would not work and we had to go back to reception each time for them to be swiped. No seperate carpark, had a problem parking near the hotel
We thought the shower was excellent. The cleanliness of the room was excellent and this is important to us. The cotton sheets were lovely but just a little too crisp! Quite noisy when you moved.
Overall professional approach by staff and overall appearance of hotel looking clean and inviteing. Just the outer regions have not yet been tidied from the construction obviously wiil be done in time as newly opened.
This is the second time we have stayed at Days Inn at Wetherby it is a fine location for the Races. We will definitely use the hotel nest tinme we visit the races.
we have stayed in hotels in london etc, which were a lot better value for money and definatly a 4star experiance! our room in the hilton york left a lot to be desired!!
The room was of a decent size and was clean and tidy. The hotel was in a good location. The staff were pleasant and helpful The shower was not great in terms of water pressure. For the price of the stay breakfast should have been included and there should have been decent biscuits in the room. When we arrived there was not enough parking spaces for the two cars in our group.
The location was fantastic for us just a short walk from the train station and near the opera house and shops. The room was a little small but very nice.
location Room was way to small for family of four. Not enough legroom to open suitcases, etc.
Bags carried to the rooms, very clean room, good sized rooms cost for extra items, e.g. drink, foor etc.
york its self not being able to park
cental location. clean and quiet rooms. very helpful staff.
The location was excellent.
nice and clean, "tight" basement carpark but with great staff and very good location. for what you get its a little on the expensive side but being right in the center of York some may expect to pay a premium.I get to travel the UK with work and have stayed in better hotels for less omney but it was still a very nice place. hotel was quite noisy till late but there was a wedding on down stairs so its all good.
Hotel was very nice comfortable rooms. Staff were very helpful
garage parking was possible no air co in room and noisy corridor
Very nice hotel There was a definate lack of parking which meant that we had to pay more than £20 to park in another car park
we requested a quiet room and go one! bathroom very nice, fabulous shower. evening meal offer was good. I found a long white hair on my pillow, +my hair is brown !
Well located for the city centre, well appointed spacious rooms with good bathroom facilities. Limited car parking available at hotel.
Really friendly staff. I was travelling with a group of girls and we managed to get adjoining rooms which really great.
Competitive price for standard of accomodation Would like a discounted breakfast rate or price inclusive of breakfast
Comfort, cleaniness and good location
Friendly staff, good facilities in the room. Was a little surprised to find 2 additional beds made up in the room! Breakfast reaaly expensive.
Nice receptionist Poor bar cover Dirty unatractive bathroom, air out take fan clogged with dust & skin.
conveinience to town needs upgrading bathroom poor room cold
Spacious, central, excellent parking facility Single room very poor condition and of much inferior quality to that of double.
Staff-very friendly, welcoming and efficient. Room - fine. Breakfast - excellent. Would recommend to others. None.
Polish waiter lovely
Central and easy access to town. Private parking Lacking atmosphere especially at breakfast time
We liked the location of the hotel very much, very central. the hotel itself was great as were the rooms. Queuing for breakfast in the morning as several things for hot breakfast had run out and my elderly father is not capable of standing for long periods so I had to do it for him and also for me.
I didn't enjoy my stay at the White Hart Hotel. My room was cold and most night I was absolutely freezing even with all the blankets on. On the first morning there was no hot water on shower and the draining system made horrible squak noise all the time when shower was on. see above
The hotel is very convenient and it is nice to be able to park so close. The slope to the car park was very slippy and could have done with some grit. The bathroom was cold, the picture on the television was very poor.
Bar staff were very friendly and helpful. Room 310 far too small ! Suffocating ! More minor points were no soap in container above sink. Didn't get requested alarm call or newspaper on first morning - computer programme blamed. Although quite friendly, receptionist on Sunday morning very agitated and obviously sadly appeared to be quite out of control, resulting in everyone in the queue shaking their heads.
Location was good and the bar had a very active crowd. Even the house magazine stated that the rooms needed refurbishment which is apparently planned for some time in the future. The bedroom we had on the third floor was small and the furniture chipped and well worn.
Great value for money, really friendly and helpful staff - couldn't do enough to help. Great breakfast and would definitely stay there again.
We loved the friendliness and helpfulness of the owners, good local knowledge, immaculate room, very clean and bright.
Reccomend highly. Peaceful. Tasty breakfast. Lovely room. Room 4 bed was a little hard.
Phil was very friendly and welcoming, the room was spacious, clean and comfortable. They serve a very high quality breakfast with a great selection (all local produce – none of the cheap sausages and cold soggy bacon you would normally get in a chain hotel! There is even a sheet detailing the farms and butchers where it all comes from!) Good location too – literally a 5 minute walk to the city walls and no more than 15 minutes to the city centre. Free parking right outside as well with a permit you are issued with on arrival – perfect!
Clean and welcoming No
The homely, relaxed atmosphere
The owner and his staff were great. The house was beautifully decorated and tastefully furnished. The breakfast room was sunny and the lounge was comfortable with lots of travel books to browse. No
Friendly service, excellent decor very relaxing.
The homely feeling
Small friendly guest house, the rooms are spotless, tastefully decorated and the shower is great. The owners make you feel very welcome and the location is ideal, 5 minute walk from city wall and 10-15 minutes into city centre. We'll be back!!
My freshly cooked breakfast Tiny bedroom. No facilities
Noise caused by parties on two nights. Inadequate checkin process
Everything. Could not fault anything and would definateley recommend to friends.
The staff who were very helpful and polite were the only saving grace about this hotel Why is this hotel a 4* - the first room I had was dirty and out dated. The base of the bed was held together with gaffer tape the bathroom was mouldy. I changed rooms (only a single available) and the new room was cleaner but you had to be a contortionist to get into the shower - very bad design and would not have been easy for anyone who wasnt agile
Very easy to find and a very good location of the hotel. Good shopping nearby. Good atmosphere and nice events at the hotel. The breakfast was absolutely excellent. Have none.
When a basic twin room was not available I was upgraded free to a better class of room. It was very nice to have hotel staff be so helpful.
Communal areas could have done with some more cleaning -
The bed was really comfy Bathroom a bit small and shower could have been at opposite side of bath. The bedroom was very hot even with the window open
My room was very quiet so therefore it was very relaxing. Breakfast was superb with lots of choice. Our waitress on the first morning of our stay was not very welcoming, but her attitude improved the longer we stayed.
The friendliness of the staff and there willingness to accommodate any special requests asked of them I thoroughly enjoyed the whole experience
very pleasant surroundings, good facilities and excellant value for money. would recommnd to others. staff not very friendly.
The room was very well presented and very clean
Friendly, helpful staff. Good surroundings, if you like golf. Not too far from York, but not really close if doing the tourist trail, quiet out of the rat race place to escape.
The staff were really helpful. Lydia served us for dinner for two nights and was excellent. Gemma was also really helpful as we met with her to discuss our wedding plans. Would have been nice to have a minibar and robes in the room.
Quality of food, comfort of room, value fo rmoney. No spare blankets or pillows in room.Room heater was inadequate for size of room-especially at this time of year. A better quality of tea/coffee in room woudl have been appreciated.
Lovely size bedroom, very clean and comfortable. The hotel had a nice feel about it. Set in very nice grounds.
Unfortunately the boiler had broken whilst we were there and the pool and all the facilities were cold. The staff were apologetic but as we had booked the hotel for the facilities it did spoil the w/e.
The area and position -golf course -staff -food No
Centrally located (5 mins walk into the city centre). An excellent value Hotel.
the location by the Brewery Warf very expensive for the standard of accomodation and services provided
Excellent breakfast included in the price which made a big difference to me booking it and a good and speedy lift in spite of the hotel being busy parking difficult and shower could be more powerful - sofa bed was made up but was not needed
The staff were impeccable in the level of service they offered. The room was clean and well appointed. The best thing thoug as far as I was concerend was the location.
Good location, walking distance to shops, bars and nightlife. perfect for a shopping weekend or a night out. clean, spacious rooms and good breakfast. Parking is at an extra cost and is 5 mins walk away
Hotel staff did not konw about local attractions in the area, particularly the brewwery across the road.
the bed was comfy the telly was good the building is completly soulless,everything is so perfect its too much.the toilet extract stays on permenantly and its noisey,the light switches all clunk on and off and you hear even your neighbours.
the price and convenience only reservation is noise between bedrooms esp late at night
Beautiful room in a great location. Room service food was of a very [poor standard. As a solo female traveller I dined from the room service menu several times and was amazed that a hotel of such good reputation should have such a limited menu and poor quality food.
Very clean room and comfy beds and nice bedlinen. Good bathroom though shower mechanism overcomplicated! Yes, there were rows from the next door guestsin the corridor outside our room at 2am and 6am which was awful. We complained and got some money back.
The location was superb, the room was a really good size, it was very clean a comfortable. Parking. After being turned away from the light car park due to an ongoing murder investigation we had to park almost 1 mile away, when we enquired if we could still get the discounted parking vouchers availible from the hotel the guy behind the reception replied "we've got nothing to do with the murder". Very disappointing.
Brilliant location in The Light - we met friends for dinner on the Saturday evening at a restaurant 2 minutes away, watched a film on Sunday in the Light and then had a late lunch at Brio next to the hotel. Also, liked parking in a secure car park overnight. Next time we will eat Sunday lunch at the hotel - looked great! Kept forgetting to use the key card to operate the lift even though we were told at reception.
the location close to shops bars restaurants the train station and bus station.. no
Hotel beds too soft
I was very impressed with the standard and quality of the rooms and ease of access to facilities
Reception staff friendly and efficient. Pleasant room with very comfortable bed. Very central, but quiet in spite of being full. I find the keycard difficult to use in door, but maybe it was me being thick!
Very clean, nice facilities, great location, and good value for money No biscuits with tea bar!! Mini bar was empty!! Checking in and out was a long process as you only had one staff on.
Convenient to city centre, rooms quiet Parking still expensive even with discount. Smoking in bar, which is above restaurant area, but I guess that will all change in July!
The building itself - fantastic architechture and interior design. The welcome (generally excellent). Breakfast was not top-notch but OK for the price
location to city centre, staff friendly neeeds a lot of tlc. windows replaced, showers replaced...very basic for the amount charged
Staff very friendly and helpful. Breakfast food cold
Very little. Was on a nice street and it was good it had a bar but that's about it. Really one of the worst hotels I've ever stayed at and would not recommend to Americans. Rooms were like hostel rooms, the showe had no pressure and you had to stand in the corner to get under it, rough building, dated interior, awful bed.
The decor was fantastic
The friendliness of all the staff and the cleanliness of the accomadion. Also the hotel itself was a lovely period house with Art Nouvea Decorations Just what I have previously stated about the rooms being in what was called the Courtyard because one had to dash quickly into the main part of the hotel in wet weather.
absolutely tiny room, totally overheated, and staff could not even bring me an ironing board (which didn't fit in the room anyway!)
The hotel was a work of art and so different from the chain hotels i would normally stay in for that price
We liked the older style of the hotel, especially the ground floor and staircase. too noisy, doors banging and people moving up and down the stairs, rooms need some sort of sound proofing.
The evening meal in the reastaurant was excellent and very good value
Me and my son where very please with everything about this hotel. Room comfort was excellent, breakfast was extremly good, staff very helpful & the price was spot on. Nothing notable
Staff were very accomodating. Room very comfortable and hotel very convenient for conference centre. excellent value foe money None
Best single room ever, bath as well as shower and lots of space. Central location. Large comfortable lounge area. Varied menu with good food. Car park. Awkward spacing and very cramped
The large bedroom, bathroom, very clean leisure club, nice plants and friendly staff. Looking very tired, needing paint and some renovation.
Leisure club, breakfast decor needed updating; paint peeling and dated furniture, but otherwise comfortable
The staff were very warm and friendly and though busy they smiled and tried to help at all times. The bed linen was particularly nice quality and the bed was very comfortable. The new decor in the bar and lounge is very 'boutique' hotel and smart but lacks some of the 'old fashioned charm' I have enjoyed at the St George in the past. The bathroom needed updating as the towel rail did not heat up.
Location - absolutely perfect for exploring the town and for attending the Kintting and Stitching show.
Good location for town centre and Valley Gardens. We found the staff to be very efficient and the food very good.
Quite happy and comfotabls. Nothing
food good sport facilities good Restaraunt service a little slow. No vegetarian option sausages at breakfast and only one vegetarian option at lunch others all meat options
Close to where I wanted to go in the evening. Just the water in the room.
Very good the staff very helpfull and frendley
Modern, chic, stylish hotel in a great location in city centre. Staff are excellent very helpful & friendly.
The City Inn Leeds is a very modern hotel with an impressive imac in every room. Very clean and spacious bedrooms,excellent value for money. Being very new there was still much building work around the hotel, and the hotel was hard to find, poorly sign-posted.
Overall a thoroughly enjoyable experience. felt so comfortable I extended my stay another night.
Staff very friendly and very professional. Room was to a very high standard and very clean. No
Excellent service and very nice room. None
Value for money, location, room and view from it. Very clean room well set out. On the eleventh floor there seemed to be a constant fan noise which we didn't think wasa the air con heating of other guests (we didn't have ours on). Great breakfast but the black pudding was not great, perhaps sourcibng it from the home of black pudding - Bury- would be better.
Service was excellent, food also excellent would definately reccomend this hotel The breakfast area was a little crampt
The room 101 was fantastic and the convenience for the train station. No we liked everything...if anything, the room was a little chilly at first but we soon found the thermostat.
friendly polite hotel staff. Very good breakfast menu with black pudding. a bit pricey for what you get, and did not expect to be awake listening to disco at 0.45 a.m. in what is a four star hotel.
Comfort and convenience Nothing
The room was fantastic. I had a smoking room, which was better decorated and nearer reception than my colleagues' non-smoking rooms. Other people's comments. The rooms are great. Some rooms are far from reception, but that's because the hotel is huge! Everything was perfect.
Good location & facilities. Within walking distance of city centre. Room was in basement and therefore limited natural light and no view. Bathroom extractor did not work. Noise from nearby railway station. Expensive room service. Pillows & bed linen substandard
The food in the restaurant was excellent and the service in the bar and restaurant also very good. Reception staff were variable from disinterested to excellent
Location parking and classic architecture Room lacked adequate ventilation, very hot at night. Pricey for room even with weekend special rate.
It has a good location, close to both the city centre and to the station It was huge, with a 15 min walk from reception to the rooms
The breakfast was excellent. The staff were highly efficient and extremely amiable, the cleaning staff spoke and smiled and to be fair the staff are by far the strongest asset of the hotel. The hotel surroundings were very nice and there was plenty of parking. The rate we had paid for the room should have ensured a more space within the room. The room we stayed was extremely small, the bathroom was also very small, however the room and bathroom were perfectly adequate for our stay but I would not have liked to stay more than one night.
i liked the room we stayed in and the style of the hotel the high prices in the bar. also some parts of the hotel were a little shabby like broken tiles in the bar (floor) damaged ceiling in our bathroom but nothing i would complain about..