Albuquerque resorts

Cons: we liked it all

Cons: The valet situation was a little awkward. I cannot carry anything at the moment. I had 2 people come with me to the room when I had a very small suitcase. Made me feel a little uncomfortable. Also felt obligated to tip both. They were friendly enough but need to work on how to act in front of customers. A lot of joking between them and also with me.

Cons: The door locks are not sensitive enough. It takes several seconds for the access point on the door to read the card. Not a terrible problem, but it was a bit annoying. The room has no refrigerator (might want to bring a cooler if possible). The pillows were a little lacking (don't provide great neck support). Although the room was smoke free and smelled good the hallways and lobby sometimes smell like smoke because the casino goers smoke like chimneys and tend to drag the smell with them. The staff works very hard to maintain a clean facility however. It's just something that will not get better unless smoking is banned on premise.

Cons: We had very loud neighbors that were screaming, yelling, laughing, and banging things around all night. We filed a noise complaint with the front desk but nothing changed. Finally just before midnight we decided to leave as no one was able to sleep. When we were checking out the front desk didn't try to switch us rooms, offer suggestions, or offer refunds in any way. He just said you booked through a separate service so there's nothing I can do. My husband and I have stayed at many resorts that include casinos and have never had such an awful experience. I sent a formal complaint to the manager, as none was available that evening, and still have yet to hear a single word back. We will never stay here again!!

Cons: Slots were VERY tight one night. The slot machine went offline and was inoperable for a few minutes. No credit was given for the inconvenience.

Cons: The food was terrible, tasteless and not made fres, burgers and fries premade, tasteless.

Cons: Had to pay a resort fee even after all the taxes and fees had been paid thru kayak. Certainly not worth the cost I will go back to a four or five star hotel where I get service for the cost.

Cons: Cleanliness of the room was not the greatest. My husband and I had to clean up pubic hair on the floor and in the bathtub. We also had to clean up boogers that were pasted on the wall. Room was beautiful and comfortable and we still enjoyed out time, we hope the rooms get cleaned thoroughly for our next stay.

Cons: we got there waited in line for long time to get our room and they gave us the wrong key had wait in line again over half hour just to get another key turns out they told us they gave us the wrong room. Appliances didn't work blow dryer, iron, there was no fridge in room they took it out. No breakfast buffet to go to just was not what we were hoping for had a better time at Route 66 casino better everything

Cons: Pillows were the lumpiest I've ever laid my head on. Got a balcony suite on the 6th floor for the "view" of the parking lot. Brought a very expensive bottle of wine so my wife and I could have on our 5 year anniversary but was stopped by security because (although it's not posted anywhere) no outside alcoholic beverages are allowed. Had to leave it my car overnight. At least the security guard wasn't a jerk about it but unbelievable. Worst hotel and casino I've ever been to.

Cons: Balcony view is of the roof of the pool, casino, and spa. In the middle of nowhere.

Cons: Casino was very smoky

Cons: This is a perfect example of a place that spent a lot of money on its physical plan but has no idea how to train its workers. Staff was well meaning but clueless. I asked for a quiet room (I had to be up at 5am to catch a flight) and was put between a family with kids screaming in the hallway, and then screaming in the room, on one side. On the other side was a group of college kids playing loud music. When I called the front desk and asked to be moved, they suggested calling the rooms and asking the guests to be quiet. Really? I pushed for the room change and they finally obliged, but I had to come down to the front desk to get the key. Sorry folks, but in that situation, you send a bellhop up to my current room with the new keys and a trolley to help me with my luggage. Pool area was overrun by screaming kids, even at night. The whole place reeks of smoke - my clothes stink, and now even my car stinks.

Cons: Room wasn't ready when we were told it would be, so they moved us to the 4th floor instead of asking if we would mind waiting. The bed comforter was lumpy and dirty. We had a king unit but only was given 3 pillows.