Alexandria Hotels

Clean hotel.

No. Met my expectations.

Good staff. Clean. Great breakfast.

Need electrical outlets in the bed stands.

The location was perfect for us. The front dest was very efficient and welcoming.

The pillows, bed smelled like the previous guest had been eating snacks in bed, perhaps Doritos.

Very friendly staff

The bathroom floor/shower stall was very slippery.

The room was large and neat

Great location near I94.

Stained furniture. More attention to the cleaning and maintenance of bathroom (loose/missing/dirty tub caulking). I requested a quiet room and was given a room at the top of the stairwell. Breakfast had minimal offerings. I booked this motel based on the reviews. I would not book here again but at the motel close by at a cheaper price.

Location and. Staff was nice. Beds were ok

Room was not clean and no housekeeping was done for us even though I requested it.

The bed was very UNCOMFORTABLE the worst I ever slept on! IN FACT the reason to pay for a room is to get a good sleep in this place FAILED COMPLETELY!

Nice pool and rec area

Smelled bad

Mistake in our reservation due to the timing of booking. Unable to get a refund when we didn't even stay. Hotel clerk was super unfriendly as well.

The pool and hot tub

Room was not cleaned or beds made up even though we asked for extra pillows and towels which were placed in the room and was quite apparent garbage was overflowing and beds were very messy but nothing was done.

Location was good.

Hot tub was luke warm night one, then got the next (good hot). Bed was not comfortable. Breakfast was not good (bad coffee, limited options). Wifi did not allow streaming of Netflix/normal use of Internet. Towels were ripped/ratty.

Love the location! Beautiful views and plenty of things for the kids to do.

Needs updating and better air conditioning in the rooms.

Check in was timely and location close to wedding venue.

I am not a penthouse suite nor a 5* only traveler. What I need is a CLEAN room and acceptable service at a eating facility. Arrowwood offered neither of these. What I experienced this past weekend is totally unacceptable. Upon checking into my room, I found many cobwebs hanging from the ceiling, beer bottle caps and sun flower seed shells on the floor. Another family member found cracker crumbs in the bed upon pulling the bed covers back. The outdoor patio service was "not present". Upon staffing for the summer, the facility is fully aware that students will be returning to school mid August. Knowing this wouldn't you have a plan in place for additional staff? Our table of six had to go up to the bar, order our own food, get our own water pitchers etc. The entire patio was a wasp haven and we had babies at our table. Wouldn't you have this under control with an exterminating service? Having booked this online the manager claims he could not refund my money and wanted to give me a free nights stay. That is also UNACCEPTABLE. I would not return unless the property had a full renovation. This is not an exaggeration in any way.