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The location was the best thing. The rooms were small, inefficient handling of processes and nothing that made me feel it to be a "grand 5* hotel". They should take a lesson from Germans in Efficiency... or another grand hotel in their neighborhood.
Check in/ out not very efficient
We have stayed at this hotel twice now and it is in an excellent central location. The hotel reception is beautiful and the rooms are also in keeping with this. Our recent room was very clean, comfortable big bed and with all the amenities that you would expect. Prior to this we have stayed in one of the suites which are excellent but of course pricey. The general rooms are a good price - not the cheapest but you do get what you pay for. We didnt book the breakfast as this made the room price too expensive.
Calmness Had to pay EUR 100 for 4 days of broadband connection. Should be free inside the hotel.
The location Furnishing of the rooms
NH is the ground zero for Amsterdam
המלון עובר שיפוץ בלובי שלא ידענו בעת ההזמנה, אני חושב שזה פרט חשוב לדעת בעת ההזמנה, זה לא היה קריטי אבל רלוונטי. 25-5-2015
Nothing exceptional springs to mind Badly stocked mini bar. No 24 hour restaurant/coffee shop
Location Scruffy corridors and dark bedrooms
Top Location, Friendly Staff Rooms, even booked early and got a cheap price, do not match at all a 5 star hotel. The room rate compensated a bit for it, but definitely disappointed by a hotel which has such a famous name.
Very relaxed friendly atmosphere
Art Nouveau hotel;you need to like it to enjoy the hotel,which is beautifull than ; large rooms, well equiped (surprising free of charge minibar, including alcool),nice restaurant and buffet breakfast(a little bit expensive) ,beautifull spa with swimingpool.Close to the railwaystation,at the border of the old centrum. Reception not "5 stars" due to small office,waiting time if some other people arriving simulteanously , and to few personnel at the concierge office !
The best things in the hotel are the free minibar, the location and the helpful concierge employee mr.Roel Smits. Overall my staying in the hotel did not meet my expectation (I expected more for what I paid).
The Staff, The atmosphere, the cleanliness, and the service...
Good comfortable rooms Hotel still being refurbished, so some things not yet finished in hotel and the room. i.e. no toilet door and shower leaked badly as door seal seemed to be missing. However, the room was comfortable and the bed was simply delightful.
Please write at least 15 words
it was an amazing hotel ,the room was superb , the hotel is located neer by the sentral station i liked everything
everything it waas a very nice stay more light in the room. That's my only remark. Please do something about this because it's too dark in the room!!!
Beautiful hotel, great architecture, friendly staff, facilities in room (like nespresso machine, free minibar and great bed), right in the city centre, reasonable prices for food and drinks. Just a small thing: the hotel is a bit of a maze, takes a bit to figure out how to get from your room to the reception, but the staff told me that new signs will be there soon
Beautiful hotel, very new, nice comfort inside, especially the coffee in the room The glass bathroom door is spectecular, but somewhat unusual for me.
good area and historical building
Gorgeous interior in the heart of the old city. Breakfast was incredible and sumptuous. Staff are warm, friendly, and attentive. Location is fantastic. 1. Heating was a major problem. 2. Parking is a nightmare. 3. Shower hot water not as hot as it should be. 4. Complimentary coffee in the lobby area is absent, though one can pay EUR 2-2.50 for a cup. Should be gratis. Once this is attended to, this will be able to achieve deserved greatness.
The business suite was very nice: great bedding, spacious. The staff were helpful. The lobby had electrical and usb outlets. My room was in a construction zone accessible only by stairs!! And construction resumed right outside in the morning. They shouldn't put people there, or should start construction later in the day. I also found it a little odd that there would be no usb jack in a business suite.
situation géographique et le hall This is the list of the main bad points :
People at frontera desk were really helpful, nice bar área rooms are modern and comfortable
Great Location, nice facilities in the rood, good staff, very nice in general The waitress in the reastarant was once high :) Breakfast is too expensive.
The location is very good. Located in the heart of Amsterdam, there are many adventures to find that are just a short walk away.
Superb location, friendly and attentive staff, clean and comfortable. A very good value.
Very comfortable I did not get a wakeup call on one day, even though I requested one. Date: July 28,2007
Very good location; in the centre, but in a calm street. I liked the canal view from my room. Very good shuttle service to the airport. I needed someone to explain me how to switch on the central switch in order to have all electric appliances (including the lights) to work. It should be either connected to the opening of the door or made more clear. There was something strange with the pipes of the tap in the bathroom.
the sauna The price of the breakfast was a bit too much, the rooms were already expencive enough to include breakfast.
Location is very good. In the heart of the city. Few minutes walk from the dam square. Breakfast is very good and not too expensive. Air condition is not working in the room. Business rooms are in another building across the street. Rooms are small and not too comfortable. Parking costs 55 euros per day The room is expensive comparing to any other such an hotel in Europe. I was expecting much more...
Location!!! Great breakfast with a selection of delicious food!. THe staff was also very helpful. The beds are little to narrow and too soft for me. The water in the shower never became hot, just warm.
excellent location, staff, breakfast, great rooms no
Location and late breakfast No tea/cofee facilities in room
location, staff customer service I had to go home early!
friendly staff & excellent buffet breakfast no room service
The check-in staff (those specific two) they were great fun and welcoming and the cat. The hot (cold!!!) water in the morning and the explanations received at reception (i.e. a once off incident) not true. Every morning same issue all week-end. The lift- you can age 20 years waiting for it.
The staff was very cooperative The room was very small
I like the location, the services and the cleanliness of my room. The room was reely small.
i found it very nice andthe staff were very helpful also the breakfast was lovely
breakfast and location no air conditioning also step to bathroom
Hotel helps for every question asked and answers all in the perfect way. No dislikes.
Hotel staff was more then nice and helpful For a "Junior suit" (as booked and paid), the room was too small
Great location, helpfull staff, nice interior, cleanliness, convinient bed, complimentary water and sweets every everning, channel and garden view, etc. - everything! To escape any delay connected with checking out the next morning, I was proposed to settle the formalities in the last everning.
Absolutely first class service. Could not do enough for you. Extremely comfortable bed! -
I hated to leave. Staff and facilities were outstanding. Room was beautiful and luxurious.
Beautiful and comfortable hotel , Great helpful staff everything was great
Cleanliness, wonderful architecture and interior design, polite and proficient and friendly staff Nothing. It was perfect
The excellent staff and our gorgeous apartment to which we were upgraded Would not include breakfast again; though lovely and convenient it was very pricey given the area. Otherwise a perfect stay!
The service was great, if I can afford to, Ill stay there again.
disturbance during stay in room
While walking in the streets on a cold, windy, snowy, rainy day, the thought of going back to the hotel was pure happyness, as the hotel is so warm and cozy, It starts at the reception, continues in the corridors. Even the pool is warmer than all the pools in other hotels, I used it in the morning before breakfast and before going to bed at night. The extensive opening hours of the pool are a big advantage. The breakfast is the best I travel a lot, stay in nice hotels, none of them compares to this one...best juices, best fresh fruit, best bacon and eggs, best waffles. I loved the hotel tour, especially the wedding chapel and the other room with all the wood sculptures. I also liked the library with the fireplace. Everybody was extremely f I would have preferred a smaller and softer pillow
Location and staff Facilites, Cleanliness
The location is excellent. The construction work in front of hotel.
The hotel was nice and the rooms were well sized. Can't really complain. Great location and price for the time of year. Bathrooms and beds were clean. We did have to do some rearranging of the furniture to get some more space between my friend and I, and ended up finding a large amount of dust under the TV stand. Lift was out of order.
location they gave us a room with a shared balcony on the first floor which ment that who ever could have free access in our room through the balcony. we explaned the problem and asked them to assign us an another room with no balcony and what they gave us was a room next to the old one: sure there was no balcony but a window, always looking onto the same balcony, common to other clients. i work in the hotel business too and i have never seen such a dusty and unclean hotel room in my life. our stay was short and this is why i didn't want to waiste my time looking for an another place to stay otherwise i would have done it. this hotel needs a completely renovation and is no worth of its four star.
The location was good for access to all of the city's attractions. The roadworks immediately outside the hotel and bedroom were intrusive, extremely annoying and unattractive. The only compensation offered by the staff was a pair of free ear plugs and a free drink at another hotel! The furnishings in the room were old, tired and shabby. the bed was stained and in places the room was unclean. The shower was poor. Their was no bar, and the reception looked less than 4 star. This is not a 4 star hotel, and I will be writing to the dutch authorities to question this rating. As such the details are misleading.
The staff are fabulous! Hotel has wonderful history. It was the home of Rembrandt's Nightwatch. The location is very central to all Amsterdam sites. The breakfast is incredible. It is one of the best places I have ever stayed!
Great staff and good location.
Location Rooms are far too small for that price. Poor furnishings, tiny bathroom, no concierge, place is in dire need of an update
the hotel staff, and the hotel is close to important places
Excellent sympathetic staff, flexibility on requests and prompt aid on any question. Close to center (well located) and nice view. Old style equipments (furniture and heating), beds too soft (easily twist back) and twin beds on double rooms.
The location was excellent, surely in view of the visit to an exhibition tot the Hermitage Museum, but also in view of the lively neighborhood. No complaints
The staff were professional and extremely pleasant. The location was perfect to see everything Amsterdam has to offer.
The hotel in general, the room, view, location, staff breakfast was too expensive and too poor
Attentive and courteous staff - lovely room with views over city - would definitely stay there again.
The fact that the hotel is located in a central area. The hotel has very good facilities.
The service was amazing! Roland was the best concierge ever. He really made our trip fabulous! Everyone was so friendly Nithing
Everything was of a high level No
Comfort of room and helpful staff
The position is quite good. The bed is very comfortable. The hotel is far from being a five stars level. Small rooms, old furniture, noisy, no complimentary services, poor level of service staff. The price paid is too high for what you get.
Very good location, Nice minibar, Friendly staff I was not given a good room from the beginning. I lost too much time to give us an acceptable room.
Location The breakfast that is supposed to be included is just teas and coffees. You have to pay extra for a cooked breakfast even if your room rate says breakfast is included. The radio in the room started playing on its own early in the morning for no reason, extremely loudly. When we called down for a porter to switch it off, it took him 10-minutes to stop it playing. This woke us up and we couldn't get back to sleep. The staff didn't seem to care about such a major inconvenience.
Its central location, its friendly helpful staff, its comfortable rooms and pleasant atmosphere and there was no language barrier.
This is a luxurious hotel located in the part of the Amsterdam. The service, the food and the staff were among the best that we have ever seen. We would love to go back there again.
friendly staff nothing
Location was fantastic, very close to main shopping areas. Also, lots of pubs and restaurants nereby and within walking distance of everything.
Atmosphere No curtain in the shower
The hospitality of the staff the entrance of the hotel. you need to walk a distance to enter the hotel on the main street
The free use of PC and Internet access in the Swiss Office was great
The location is great. It's near to the train station and to the dam. I needed to laundry a pants and, despite of the price (expensive), it was very good. There was a nespresso machine in the room. There wasn't a breakfast. The room is small, but it was ok for two people.
Nice location The room was reported as superior with queen size bed, though in fact the room was 6 sq.m. with a tiny bed.
This was a fantastic place to stay. I would recommend it highly. Convienently located near the train station and cruise boat landings.
Lady at reception was very kind give us information about where to go. They also keep our luggage after chekout for a few hours. You fill yourself safe there.
Good location close to an event we were attending Television service limited and very poor reception. Shower was a bit low and cramped.
Location, staff very helpful and very friendly For the price I believe the breakfast should be included in the price ,
Good location, we had a nice big room although asked for standard. Breakfast could be included or had a better price.
Friendly, helpful staff. Lovely room. Great location. Convenient, pleasant restaurant.
Great central location. I loved the mini-kitchen. The bathroom, however, lacked a full shower door so the bathroom floor was constantly wet after using the shower. The room was very spacious, especially for a European hotel. The carpet and bedding color schemes were horrible.
Sofa bed in room to accomodate young children
Overall we had a pleasant stay, due to short notice travel we paid $250 per night whic is way too much for this hotel. The location was very convenient, walk to most tourists attractions and a tourist restaurants. The bedding was clean. Due to the urin smell in the bathroom the hotel gave us breakfast vouchers. This hotel is rated at 4, it is 3 star at best. The interior itself is dated, you can tell they have tried improving it by panting and cleaning the carpets. It is obvious a remodel is in order to bring it up to 4 star standard. I believe most European hotel turn off the ability to run the AC in the winter. With the windows closed the room became rather stuffy, we slept with the window open on the 6th floor with ear plugs in since the partying went on till 4am. The toilet had a constant urin smell even after having the maid clean with bleach and leaving us an air freshener. Maintenance replaced the sink trap but still smelled. My wife called the front desk for a simple question and front desk clerk by the name of Alessio(male with a beard) was rude and condescending.
Absurd! They advertise that there is a free WiFi in the lobby but in fact it is only for the first 20 minutes. On top of it, the bandwidth speed is additionally limited by their software to only 120kbps (about the speed of two dial-up telephone lines). They really made sure that they do not "overspend" on any bytes. Absurd! It felt as the whole hotel is incredibly stingy
No bar, or comfortable lounge
The hotel was very central and we were upgraded as we wanted a non-smoking room so it was very comfortable with a sofa - beds very good and nice duvets. Husband delighted to get BBC1 and 2 so he could watch the rugby and listen to the cricket highlights!
The staff were friendly and very helpful. offered lots of information and tips for tourists. The rooms were bright, clean and the beds were very comfortable.
friendly reception - wifi no elevator
We liked the room. The hotel was in quiet area, but still close to "action".
location, location- the space of the rooms.... no shower curtain or door for bathing...
Got the (new) triple room - clean, comfortable, plenty of room and quiet. Very friendly, helpful staff, breakfast was simple but filling and included in the price, so great value. Hotel was easy walk to Rembrandtsplein and other main attractions. All in all, given the very reasonable price, highly recommended!
The location excellent for starting city exploration wi fi access restricted one mobile device
Beds were very comfortable, staff helpful and friendly, excellent breakfast, very good location.
Staff very friendly and helpful at all times. Was very convient to town centre, and the trams, and Metro In our en suite there was no shower curtain, which made having a shower, awkard trying not to wet the floor (room 123)
Staying on the canal - something unique to Amsterdam - and reasonably quiet. Not applicable
the service is great,the hotel is close to the central of amsterdan.