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2.0
The staff did the best they could given a horrible overbooking situation. 2.5 hour wait in line to pickup my vehicle, which they didn’t have. Luckily they were able to find a full-sized truck instead of the Tacoma I reserved. I wasn’t charged for the upgrade, which was good. Unfortunately, it smelled like Willie Nelson and Snoop Dogg had a smoke session in it. I had to take it because I was moving my daughter out of her college apartment, and needed a truck. I was stressed about getting pulled over by the cops until I returned it. Terrible experience caused by greedy (mis)management overbooking. Again, the staff did the best they could with the situation management created.Reviewed 13 May 2025
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10.0
The only thing I did not like is that I have not yet even emailed a receipt for the car’s return.Reviewed 23 Apr 2025
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10.0
Customer service desk in Atlanta leaves a bit to be desired. Woman at the desk never looked me in the eye. No joy in her voice, no emotion at all. Not sure if she was at the end of her shift or what, but seemed more concerned about what the lady next to her was ordering for dinner.Reviewed 20 Jan 2025
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2.0
90 minute wait on a Monday at 340pm. Three workers taking up to 10 minutes per customer with about 50 in line. To make matters worse, I looked at every single other rental car agency's line at ATL and most were just walk right up to the counter, or literally 2-4 customers in line vs Avis' 50. But the Avis system would not let me cancel the reservation ("free cancelation" that I could not use via their website). Absolutely pathetic and would not use them again if the car was free.Reviewed 11 Jan 2025
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2.0
Charged me extra for gas when I returned the vehicle full of gas. Wasted my time trying to convince me to add on unnecessary insurance.Reviewed 4 Dec 2024
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6.0
Was able to book on short notice. Counter agent was good, but I did get charged for insurance I didn't want. Am seeking reimbursement. They needed more agents-long line and wait. Reserved a Camry, but got a Ford Escape with 72k miles. Expensive rental. Didn't have my Wizard # with me; they wouldn't take it later. The car had a steering wheel issue-kept sticking each time I moved it.Reviewed 14 Nov 2024
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2.0
The staff was nice… until I realized it was only to sell me all the options I didn’t need. They surcharged me and I’m trying to get it reversed. I would not recommend. I feel ripped off.Reviewed 1 Sept 2024
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2.0
Counter workers at Atlanta airport are in their own world. Line of 7-8 people and they sat there for 20+ min not helping any customers. Once they finally decided to help, the coordinator I worked with was rude and unpleasant. When returning in Birmingham, it was a similar experience. First and last time I will rent from Avis.Reviewed 3 Aug 2024
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2.0
They did not have any cars available! Terrible to plan to rent and go to all the trouble to get there and NOTHING. There were dozens of people standing outside because they had no cars. Obviously, a terrible management of their online reservation system!! BADReviewed 24 Jul 2024
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6.0
My flight was delayed and they held my reservation so that was great. The check in process at the airport was extremely slow and felt like I was back 20 years ago.Reviewed 3 Jul 2024
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6.0
We were a tad bit early, but were still accommodated. The car was dirty ( not vacuumed and not completely full, the time to change oil indicator was on came on day 2 of a 9 day one way reservation, I immediately took the vehicle to a Avis location that was unable to rectify the problem. I contacted Avis and was told if I took the car for an oil change, and turned in my receipt that I would be reimbursed for my out of pocket expenses, I misplaced the receipt so now I'm out even more for something that should have been taken care of prior to renting this vehicle to anyone.Reviewed 27 May 2024
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2.0
Horrible car was not fullReviewed 5 May 2024
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