Guest reviews
Overall rating
7.6
Good
Based on 2,261 reviews
Cleanliness
7.2
Comfort
7.1
Pick-up/Drop-off
7.0
Value for money
7.0
Pros
"Easy drop, very friendly staff."
(in 854 reviews)
"Friendly staff and super helpful."
(in 577 reviews)
"Friendly staff, easy pick up."
(in 577 reviews)
Cons
"The car smelled like marijuana"
(in 198 reviews)
"Didn't have the car I reserved."
(in 99 reviews)
"Awful customer service, blatantly rude"
(in 148 reviews)
Recent reviews
Traveller rating
3
1
2
2
1
Find reviews that mention:
customer service
pick up the car
credit card
car was clean
great car
car available
great service
easy drop
car was great
drop off the car
returned the car
friendly staff
great experience
airport location
car smelled
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10.0
Pros: Drop was a breeze; excellent care
Cons: The check in process could be quicker, it took too long
review from
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10.0
Pros: value for money; quick service.
review from
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2.0
Cons: Gave me the wrong pick up time so when I showed up they were closed. The 800 number offered no help and were clueless as to how to resolve the issue...i.e. Get me another car asap from the nearest location. I cancelled the reservation and hertz made it happen with no effort on my part.
review from
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4.4
Kayak booked for wrong location
Pros: I booked a rental car to be picked/dropped at Baltimore airport through Kayak; however, the booking was done for a different location, about 30-40 miles from the airport. I did not realize that at the time of booking, as I had entered BWI as pickup/drop off location and thought that the address shown with my rental booking was for the airport Avis location. This was my first visit to Baltimore and and I have no idea of the name of roads for airport Avis location or otherwise. KAYAK SHOULD MAKE ABSOLUTELY CLEAR AT THE TIME OF BOOKING THAT THE RESERVATION IS FOR DIFFERENT LOCATION, PARTICULARLY IN CASE OF AIRPORT, AS NO BODY KNOWS/REMEMBERS AIRPORT LOCATION ADDRESS FOR EVERY CITY. the Avis staff at BWI airport was good and helpful. Avis 800 customer care sucks, was dishonest and quoted much higher price than that quoted at the airport office.
Cons: I booked a rental car to be picked/dropped at Baltimore airport on 07/09/2017 through Kayak; however, the booking was done for a different location, about 30-40 miles from the airport. I did not realize that at the time of booking, as I had entered BWI as pickup/drop off location and thought that the address shown with my rental booking was for the airport Avis location. This was my first visit to Baltimore and and I have no idea of the name of roads for airport Avis location or otherwise. KAYAK SHOULD MAKE ABSOLUTELY CLEAR AT THE TIME OF BOOKING THAT THE RESERVATION IS FOR DIFFERENT LOCATION, PARTICULARLY IN CASE OF AIRPORT, AS NO BODY KNOWS/REMEMBERS AIRPORT LOCATION ADDRESS FOR EVERY CITY.
review from
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4.0
Stained car
Cons: Looks like a crime scene cleaned up poorly
review from
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5.6
No after hours drop off
Pros: Convenient location for drop off.
Cons: Could not do an after-hours drop-off at Baltimore location, which meant we had to pay for a night of parking though we were done with the car.
review from
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10.0
Quick and smooth service
Pros: Excellent experience, no waiting, quick service, everyone was polite. Mitsubishi lancer I got as a compact was surprisingly good car and comfortable, too. Would rent again.
Cons: Nothing went wrong
review from
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8.0
Need more agents
Pros: The car was new.
Cons: At check in and return, there was only 1 agent and a long waiting line. There was nowhere to park to drop off the car.
review from
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4.0
Cons: Car broke down on the road. Roadside assistance had very unsatisfactory response.
review from
Other suppliers in Baltimore scored
Where can I find Avis hire cars in Baltimore?
101 West Fayette St (by Hotel Concierge), Avis car hire
Address
101 West Fayette St (by Hotel Concierge)Hours
| Monday | 08:00 - 18:00 |
| Tuesday | 08:00 - 18:00 |
| Wednesday | 08:00 - 18:00 |
| Thursday | 08:00 - 18:00 |
| Friday | 08:00 - 18:00 |
| Saturday | 08:00 - 13:00 |
| Sunday | 08:00 - 13:00 |
Phone
+1 410 685 6405Top tips for hiring a car from Avis in Baltimore
- Economy car hires from Avis in Baltimore are around 60% cheaper than other car types, on average
FAQs about hiring a car from Avis in Baltimore
What is the most popular car hire from Avis in Baltimore?
Full-size (Nissan Pathfinder or similar) is the most frequently booked car hire type from Avis in Baltimore.
How many car hire locations does Avis have in Baltimore?
Avis has 3 car hire locations in Baltimore. Take a look at our Avis hire location map to find the best car hires near you.
Does Avis have a car hire location at the airport: Dulles Intl airport (IAD)?
No (according to our data)
Does Avis offer shuttle or airport pick-up services from Dulles Intl airport (IAD)?
Yes
Does Avis have a car hire location at the airport: Reagan-National airport (DCA)?
No (according to our data)
Does Avis offer shuttle or airport pick-up services from Reagan-National airport (DCA)?
Yes