Find reviews that mention:
10.0
Pros:YesReviewed 12 Apr 2021
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8.0
Pros:Good costumers serviceCons:Nice carReviewed 15 Mar 2021
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6.0
Pros:the staff at buffalo airport were very helpful.Cons:the car i got was smelly, the volume button didn’t work, the windshield wipers were not very effective. the cost for a one way drop off was extreme.Reviewed 16 Feb 2021
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5.2
Pros:The staff at Buffalo changed my rate on an upgrade instead of just an additional $10. I was very pleased with the drop off for the manager was able to correct the mistake that was done.Cons:The whole process of dropping off at a different location was good but please pay attention to the pickup location. Make sure you are getting what was quoted to you and save the email with your confirmation information. I questioned it before I left, but it wasn’t corrected but thankfully it was on the other end.Reviewed 13 Oct 2019
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6.8
Dirty carPros:The car itself was a hybrid, so very economical. It was a nice drive also and had Apple CarPlay.Cons:The car I was given was switched at the last minute between the desk and the pick-up kiosk. This particular car looked like a family of 4 had a food fight in it, and it reaked of deodorizer and cigarette smoke. The stains were kind of embarrassing, but I didn’t have time to deal with the hassle of calling and swapping it out.Reviewed 26 Dec 2018
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10.0
AwesomePros:Great service. Great car. Fast and efficient. I forgot a very important item on the rental and they kept it safe for me.Reviewed 19 Aug 2018
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2.0
Pros:Not muchCons:The agent at the d so justified the fact that there was no windshield wiper fluid by stating that the fluid was frozen.Reviewed 8 Jan 2018
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8.0
Buffalo to niagaraPros:The staff at pickup was really nice.Cons:The car was huge compared to what I normally drive. Tthey did not have a compact car so we were given a Ford Flex. I was very uncomfortable driving it.Reviewed 26 Sep 2017
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10.0
clean car and very good customer service when we dropped off the carCons:The booking lady at buffalo airport was terrible.Reviewed 4 Sep 2017
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6.4
Pros:Dropoff was quick and easy!!Cons:Pickup took me 1 hr and 30 mins in line, after midnight for 5 mins paperwork in the frontdesk.Reviewed 25 Jul 2017
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4.0
BUF- car rentalPros:The car drove nicely and the size accommodated what we needed to bring back to Buffalo.Cons:The car was not cleaned when we arrived- food packages in the seats, filthy windshield, once we got it home and had a chance to look it over. We had to wait over 30 minutes in order to pick up the car making my arrival to work delayed. You receive texts, emails, reminders about the pending pickup up, yet it seemed like they were unprepared for the booming. The overall booming was not also communicated that through your website no changes could be made since it was a special Hotwire deal etc. This was very frustrating for the money we spent. Next time I may just book through actual car rental place to ensure changes, cleanliness, and customer service to be quicker upon arrival.Reviewed 10 Jul 2017
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10.0
Pros:Easy pickup and quick drop off. Easy to change pickup time due to a delay in being able to pickup. Cordial desk attendants.Reviewed 26 Jun 2017
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