Very satisfied with all aspects of my jet blue experience. Highly recommended.
Pros: "none stop fly,"
Cons: "could have more route to other cities"
Cons: "Weather delay out of JFK, nothing Jet Blue could do."
Pros: "The crew was very friendly and helpful."
Cons: "The TV monitor was very small and the picture was pretty poor."
Pros: "The crew was excellent. The pilot got us down safely in freezing rain when we might have been diverted back to JFK! Super job!"
Cons: "Ear buds, even for sale"
Cons: "Delayed for about 1.5 hours which is longer than the flight was suppose to be."
Cons: "Seats did not recline."
Cons: "So first thing before takeoff one flight attendant told someone to turn there music down because it could be heard outside of the headphones, but then proceeded to talk extremely loud throughout the entire flight to the other attendants. It was a 6am flight and mostly everyone was trying to sleep, but she was so loud that I gave up after trying to. If you tell someone else to be quiet because of sleeping passengers, I recommend you follow your own advice."
Pros: "nothing much from my previous trips"
Cons: "inflight service is just average for economy class. the air hostess attitute is also not appropriate overall."
Cons: "we were ready for takeoff and had to turn back because there was a "bin" missing. we were slightly delayed but eventually took off - was just a little disappointing. it could have been worse!"
Pros: "Boarded, departed and landed on time."
Cons: "No TV no sound . Was suppose to get $15.00 voucher for further travel still has not got the email regarding it"
Pros: "Movie was goos"
Cons: "Delay of 30 minutes"
Pros: "Jet Blue know how to make everything right"
Pros: "On time courteous crew!!"
Pros: "The plane was very old and very warm when we boarded. The crew was great."
Cons: "Old plane"
Cons: "Everything!!! This happened too many times with JetBlue! 5 hour delay was ridiculous!!!"
Pros: "First time on JetBlue and I could not be happier. Great price including seating and one free bag. Friendly staff on the ground and on board. Best of all free wifi so you can watch or listen to what you want."
Cons: "Ticket was 76$. I needed to push it back a couple of days. Jet Blue wanted to charge 75$ to change dates. I blew off the plane and bought a train ticket for 66$ Also, I had the insurance but was told my reason for moving may not be covered."
Pros: "My flight was timely, smooth and the attentive service appreciated. I like this airline’s consistency."
Pros: "The crew was nice and the boarding was efficient"
Cons: "The flight was over an hour delayed in reality, but we were only told it would be 30 minutes late. We then waited on the runway for a very long time, which wasn’t incorporated into the information we were given. This made me miss a dinner reservation in buffalo."
Pros: "Great crew. Best flight in a loooooong time!"
Pros: "Love the new snacks, free WiFi, and TV shows"
Pros: "Unlimited snacks, roomy seating, tv/entertainment throughout flight"
Cons: "I wish there were more flight offerings from and to Rochester, NY."
Cons: "When I boarded and got to my seat a passenger with a dog in the seat beside me. I’m allergic to animal hair and fortunately I could switch seats with my daughter on same flight but different row. There should be a screening method in place to prevent this from happening to not inconvenience passengers."
Pros: "Got our tickets nice and cheap. Made it home safe and sat beside a cool person"
Cons: "My seat wouldn't go back, so sleeping was difficult. Staff seemed a bit annoyed with everyone."
Cons: "Someone farted nearby and the smell lingered."
Pros: "Friendly, helpful crew. JetBlue... free wifi -- you can't beat that."
Cons: "Late leaving Boston on the outgoing flight and 30 minutes late leaving Buffalo on the return flight. Not the usual JetBlue quality. I'll chalk this one off but hope my next flight with them is up to their usual standards."
Pros: "Comfortable, great service. We were headed home in bad weather and were anticipating the possibility of cancellation, but the flight was just delayed a few minutes. Then there was a mechanical issue and we had to deplane and were moved to a new plane which got us home 3 hours after originally anticipated. But then we all got $75.00 gift certificates, so it was all good."
Pros: "Amazing staff and flight service. Wonderful trip between two great cities."
Pros: "Nothing to speak of except we got here in one piece"
Cons: "A flight that was to leave at 6 am did not leave untill almost 9 AM because the maintenance was onboard and would not clear it.. They swapped airplanes gave us a new gate and the same problem at the new gate as well..... the maintenance is in the plane and we will begin boarding once they give us a green light..."
Pros: "Staff was friendly and funny. Very attentive and aware that we were delayed. Like that there were so many options for things to watch"
Cons: "Completely out of the control of the pilot, but the turbulence was really bad at the end. But very minor."
Pros: "Even with snow falling in both Boston and Buffalo we managed to only be an hour late."
Cons: "On the morning of the flight, our flight time was changed via e-mail 4 times."
Pros: "Lots of legroom, more than any other airline I've flown on. Free wi-fi, good snacks."
Cons: "Paying extra to check a bag."
Pros: "seats were comfortable and plenty of room - even without upgrading to roomier seats option. Flight was smooth, attendants were polite and professional."
Cons: "On both the flight to Orlando and the return flight home, we declined to check our one bag each because of the additional cost. Yet each time when we got to the boarding gate, we were asked if we'd like to check our bag for free to help with the overcrowded overhead aboard plane. 15-20 bags were checked for free. Why don't you just offer to let customers check one bag at no cost - on top of the one bag their allowed to carry on. If you're giving away free checked bags at the counter anyways, there can't be that big of a difference is there? And offering one free checked bag would be a great promo."
Pros: "Experience was average and therefore pleasant."
Cons: "I was in seat 8D and the headphone jack was broken. I wasn't extremely miffed but I thought it might be fixed for someone else if I left a review."
Pros: "Seats had more legroom"
Cons: "Just the rough takeoff and landing, but not as bad a LGA."
Cons: "No AC and seat 11A didn't recline"
Cons: "The flight had to be rerouted halfway through the journey due to a weired odor on the plane. There was horrible communication between the flight staff and passengers. The staff at the gates were not helpful either once it was time to deplane."
Cons: "Some televisions were broken and headphone jacks weren't working."
Pros: "There were no trip ups. Flight was on time. We boarded and arrived on time. JetBlue has free wifi and cable, but it was a red eye so I didn't get to enjoy much of it."
Cons: "There was an issue on board that made me wonder whether attendants are at all trained to manage situations of sexual assault. (An issue with another passenger arised and they were unprepared to deal with it). Also, the seats weren't all that comfortable but JetBlue does give you a sleep mask and ear buds for red eyes."
Pros: "Great plane. Flight was seamless. Only complaint was that hour delay."
Cons: "Delay in the flight. It was postponed 3 times. Other than that it was good."
Cons: "Delayed by an hour and a half"
Pros: "Seat location was OK , arm rest issue a real problem sound aux not working properly, could not enjoy entertainment"
Cons: "Seat location was OK , arm rest issue a real problem sound aux not working properly, could not enjoy entertainment"
Pros: "Crew was excellent - friendly and helpful"
Cons: "Seats in economy too cramped - I paid extra for next seat up from basic economy which covered our baggage but, for some reason, not seats with more leg room."
Pros: "The crew was friendly, the food delicious, and the plane itself in highest quality and state-of-the-art."
Pros: "Comfortable seating, pleasant food and entertainment."
Cons: "Not being charged $1200 for a ticket that I already bought, but had been voided with no notice. And Virgin Atlantic staff not friendly or helpful in any way with this situation."
Pros: "Boarding and crew great!"
Cons: "Seats extremely narrow"
Pros: "Crew were super friendly and helpful. Food was delicious, comfortable seats, great selection of entertainment."
Cons: "Cheaper baggage rates"
Pros: "Crew was nice"
Cons: "Screens have poor color quality Seat too small Legroom cut into by electronics box Row 45 next to bathroom and no windows"
Cons: "Overall, I am disappointed in Kayak for listing my round trip flight as KLM, when in actuality, only one short connection of this flight was actually KLM. My itinerary said KLM all over it, but in the fine print it said "operated by Delta." This is dishonest and misleading."
Pros: "Comfy, nice crew, attentive."
Pros: "It was empty so we were told we could move around in the empty seats"
Cons: "Food was basically carbs, carbs and more carbs (especially if vegetarian). Some diversity, please. Staff forgot requests on a couple of occasions (Economy Delight cabin)."
Pros: "The flight was so delayed I missed my connecting flight to jfk."
Cons: "The flight was so delayed I missed my connecting flight to jfk."
Pros: "The flight crew was phenomenal, especially Daniella. Somehow we wound up with seats right next to the bathroom door, which would have been a pretty uncomfortable situation for a variety of reasons, but the flight wasn't full, and she helped us find a suitable place to sit. Also, my wife and I usually take our tea with honey vs. milk and sugar. Even though honey is usually one of the options for tea, she found a way to accommodate our request. The lunch meals were the best I can remember in a long time on an airline flight. They might have been the best I've ever had. The chicken curry was authentic, flavorful and spicy. Frankly my outbound flight had problems. My luggage got damaged. The transfer experience in Manchester left a LOT to be desired. I wasn't planning to use Virgin Atlantic again, but this flight crew (Daniella especially) redeemed Virgin Atlantic. They were attentive, pleasant, diligent."
Cons: "Only thing I didn't like about this flight was the boarding area. Once you get into that the area, you don't really have access to appetizing food (only vending machines) or even restrooms. That's one thing that could be improved."
Cons: "Missed connection to SFO"
Pros: "Great movie selection"
Cons: "They need softer seats...had to stand half the time"
Cons: "Queue at boarding gate for upper class ticket holders Bus transfer to plane - Virgin is not a LoCo airline! Upper Class Service was slow - understaffed?"
Pros: "We paid extra for exit row seats so we had good leg space"
Cons: "The seats are so small that only your backside fits on it and we are not big people. There is no support for the thigh and I had severe cramps after leaving the aircraft. The flight to LA with Virgin Australia was far more comfortable."
Pros: "The cabin crew were excellent!"
Cons: "I paid extra for Economy Delight seats for me and my wife. Shortly after take-off, our calm and comfortable more or less empty section of the aircraft was colonised by an extended family of Orthodox Jews in a kind of airborne West Bank situation. They weren’t in our section of the cabin at all to start with, and I don’t know why they were apparently able to get a free upgrade that I had to pay £100 for. We went from being in an almost empty cabin to being basically sat in the middle of an Orthodox Jewish kindergarten. It was awful! They were noisy, messy, were constantly getting in and out of their seats, the back of my seat kept getting kicked, and there was even a baby crawling around the aisle. We were surrounded. I have no idea whether this is characteristic of Orthodox Jewish family life, or just a completely inconsiderate family. They didn’t exactly ruin my flight, but they didn’t make it enjoyable either. I asked to be moved. The cabin crew were great and acknowledged the difficulty of the situation. My wife lost her window seat but at least we still had the legroom and peace and quiet."
Pros: "Crew very friendly"
Cons: "Seats and legroom poor if you’re six feet tall"
Pros: "Good Service. Great attitude of flight attendants..early arrival. smooth flight."
Cons: "despite purchasing 'extra legroom' seats, it was still very, very crowded and tight."
Pros: "Friendly cabin crew, excellent food and drinks. Very happy with the service we received"
Cons: "We haven’t possiblyty to check in online. Crew smell was terrible, ladies used some perfume, some people was allergic to it"
Pros: "Checking in at the counter even I wasn't allocated a seat but the gentleman was very humble and polite."
Cons: "The fact that I was told I would be given a seat at the boarding gate. I got to the airport very early to get a good seat only to be that and was given a very uncomfortable seat where I couldn't stretch my legs well because of a box on the floor situated to my left leg and to make the matter even more annoying my screen was not working which I was forced to take one heavy meant-so-called laptop. And finally cabin crew were lacking serious customer service and when u ask for something they were just so reluctant to deliver as if we were given a free ticket or something. May it be noted that my ticket was not that cheap to be treated in such manner."
Pros: "Cool flight, mainly because it was empty. Good food"
Cons: "Seats weren't that comfortable. Entertainment sucked because the screen functions were terrible, very difficult"
Cons: "Too much food - not enough time to sleep in comfort!"
Pros: "Quite a big choice of movies and TV shows to watch, more than enough for an eight hour flight. Normal headphone plugs so you can use your own."
Cons: "I booked together with my wife, yet we were allocated seats apart and were not able to be reassigned together. The leg room was so tight that I could not pick up things off the floor without putting my head in the next persons lap. Though the cabin crew were smiley and friendly, it was hard to get their attention when needed. The PA system is much louder than the entertainment, so announcements were ear bursting. The dinner selections ran out early, so a good proportion did not get their choice."
Cons: "Food was terrible"
Pros: "Cabin crew were friendly and attentive. Flight was on time and we got to Atlanta early"
Cons: "Could do with more legroom. Food not the greatest"
Pros: "Amazing food and drinks, and to top it off we were served a frozen ice cream treat during our flight."
Pros: "I was selected for additional screening at the gate. I have no problem with this at all. From the start I told them I am traveling with my fiancee. They tried to hold me back in a separate area after the screening and I once again told them my fiancee was waiting for me. One staff memeber walked with me half way back to get her and then disappeared. By the time I found her and came back, the staff memeber was no where to be found. Now we had lost are spot in the line and had to go to the back of the line. We spoke to 3 different staff people about what was going on and everyone said, oh the guy over there will help you. But no one did. The staff had No idea how to run a security check or handle paople. There was No working wifi! There was no tvs in the seats, only the old style in the aisle. The staff told me the plan was going to retire at the end of the month. The food was more for animals then for humans! We got updates by txt 10 mins before the staff updated the gate on our flight out from SFO. I have traveled all over the world with a lot of airlines and Never had such a poor service, but what is it to expect. It was United after all!"
Cons: "Refund of the whole flight."
Pros: "I had a great experience from start to end of my trip. Most of the staff were pleasant and professional. Food wasn't okay and red wine on flight from Heathrow was delicious."
Cons: "The red wine on the flight from Lagos was too sharp. That is the regular one served on virgin flight so was glad when I tasted the new one served on the flight from Heathrow, thinking it's been changed!"
Pros: "the crew were the friendliest I've flown with (Irish & British)... the lighting was very relaxing and the continuous snack service was much appreciated (especially ice cream).. gonna try premium economy next time as the seats looked even better..."
Cons: "Vera the entertainment screen was very good but there were no newly released movies, everything seemed to be a couple of months old... the leather headrest was comfortable but kept slipping down to behind my neck, would be nice if it was lockable in position.."
Pros: "Everything went very fast and smooth. I didn't have to queue for the boarding. The Sita were very comfortable, the crew very friendly and halepful and the selection of the movies A+."
Pros: "I wish I knew the name of the crew on this flight so that credit is given where it's due. A female steward was incredibly kind to me. She allowed me space to cry in the back of the aircraft, and also gave me her personal tissues. Her care is the only reason I'd give this flight an 'okay.'"
Cons: "Unlike the incredibly kind woman, another woman on the crew was incredibly rude to me and to other passengers on the plane. She was very obviously annoyed with nearly everything on that flight. The restrooms were beyond disgusting. I have never flown on a flight with a restroom that awful; it smelled horrible and was filthy. It was reminiscent of a portable outhouse, no exaggeration. The pillow on my seat had makeup on it."
Pros: "I liked everything, which is very uncharacteristic :)) At least compared to the big American carriers or the national European ones, VA is a gen - esthetically for sure. Clean, comfy, stylish! Will be my choice from now on."
Pros: "On time, comfortable (for Economy), friendly crew. Nine hour flight didn't feel that long."
Cons: "Entertainment system in our seats seemed pretty beat up. On one there was no sound, on the other not all the buttons on the control would respond when you pressed them."
Pros: "Food was great, plenty of it also"
Cons: "I'm 6'4" and there was no acknowledgement by the crew that I was squashed into a tight seat."
Pros: "comfort, entertainment, food"
Pros: "There are lots of relatively new movies to choose from."
Cons: "The complimentary headset breaks easily. Tray table was broken and they can't fix it. Very small bathrooms, knees almost touch the door when sitting down. Food selection for dinner ran out quickly, resulting in only 2 choices and one is hot spicy, so basically only one choice. All beverages are given out in small cups, even water is given out in small cups increments (finish in one gulp), they don't even give out small bottles of water. No complimentary packet (eye shades, socks etc.) , not even a barf bag for collecting trash."
Pros: "Staff was friendly and welcoming."
Cons: "There was nothing not to like."
Pros: "Virgin Atlantic had a very attractive decor.Food was great& staff as well. Polite and professional ."
Cons: "The seat I had was a bit snug leg wise and recline wise. Could not get comfortable at all."
Cons: "I did not get the requested meal. I had requested Asian Veg meal. I had reconfirmed that Virgin Atlantic Kiosk at Heathrow airport as well. In flight when I asked cabin crew they said they didn't get any request. I was hungry whole flight. Very bad experience."
Pros: "Not much not to like about this experience except for cramped seating in coach."
Cons: "My video monitor didn't work so I couldn't watch movies, asked the crew twice to help and they never did. Then to top off a terrible 10 hour flight with no entertainment, my bag never made it. Worst experience ever"
Pros: "The plane was very nice with great lighting. More food would have been nice as it was a long flight The crew were variable - most very helpful but one or two not so much"
Cons: "Not enough food for everyone and no snacks between meals, which was very bad considering it was a 10 hour flight Entertainment was great, seats were OK (certainly had worse)"
Pros: "Entertainment was okay, flight crew was nice"
Cons: "After checking in my wife and I were in separate seats. I was then unable to change my seat after check in. After calling the helpline I was informed that it is impossible to change the seat after checking in until I am at the airport. No other airline has such an obscure, in efficient rule. Virgin takes pride in being a step above their competition - I didn't see it. I have flown international on Delta, American Airlines, British Airlines, United, and others and any difference in the experience was negligible."
Pros: "As expected, great customer service from Virgin. Great Vera system. Friendly and welcoming experience."
Cons: "The seats!!!! Omg I got bed sores. Not really but they have got to be the most uncomfortable things I have ever sat in. For a European flight from Uk they'd be fine. But for 9 hours...not good. The short hop down from ATL to MCO after was a blessed relief. Virgin, you have got to think a little more about your passengers asses. Also, having flown with just about every major transatlantic operator, including previous trips with Virgin, the knee room was not good. If you stretched out under the seat in front you were ok but draw your knees up... I wore short trousers for comfort and have sore points on my knees where they rubbed against the material of the chair in front."
Cons: "Cold draft at all times."
Pros: "Flight was on time .. Friendly crew. Good entertainment system"
Cons: "Seats uncomfortable and leg room very tight . Didn't sleep well."
Pros: "Everything except the seating - far too cramped now"
Cons: "Seating! Seats getting ridiculously tight"
Pros: "Every single aspect of this international flight was outstanding from check-in, customer service, the equipment, the meals, in-flight entertainment, etc. There is nothing I could suggest to improve this wonderful experience. Highly recommended!"
Delta does a great job in general. However, the “Comfort+“ seats weren’t worth the money. I sat in both seats, and I compared the width of the seats and the distance from the seat edge to the back of the seat in front of it. There was a difference of about 2” in the seat width and 1” in the leg room. Very disappointing.
Pros: "Great entertainment options, best in class"
Cons: "Earlier food service for more sleep"
Pros: "Boarded in good time, friendly crew, flight was comfortable, entertainment was good - and most importantly, landed on time!"
Pros: "I flew standby (for the first time) to London and check in team in NYC was great."
Cons: "Now, the team in London, wasn’t so great. They were a bit rude!"
Pros: "Entertainment was good and there was a choice of food."
Cons: "The crew sucked."
Pros: "The A330 was comfortable and the crew was efficient and cheerful."
Cons: "Delta is the best experience we've had of late."
Cons: "KAYAK did not informed us we have to pay for our luggage!"
Pros: "Food was great. Movie selection was good."
Cons: "When we booked our flight, we were not informed by KAYAK that we have to pay for our luggage! I t was very unpleasant surprise both ways."
Pros: "Flight attendants were amazing"
Pros: "Crew was nice. The tv/movie technology was fantastic!! Huge selection of movies that made the time fly by, and very easy to use as opposed to my other flight over. Food was good. I love that you get tons of food and drinks (more food than I could eat actually)."
Cons: "I couldn't get both of my boarding passes printed in London so I had to get it from an agent in Minneapolis. I hate that it's so hard to get a seat assigned and a boarding pass before the trip."
Pros: "Food was so good. Crew was also very nice."
Pros: "Entertainment and food and service were great."
Pros: "Amazing service and F&B offered was wonderful"
Pros: "Crew were friendly. Food was ok. Gave us lunch, snacks, warm cookie and sandwich/dinner for 9 hour flight. Needed all of it."
Cons: "Space would have been really tight if not moved to bulkhead."
Pros: "Good crew, good service."
Cons: "No complaints!"
Pros: "Everything. Food, staff, checking in. All were great"
Cons: "Would have preferred they let me choose a window seat. I wasn’t given the option"
Pros: "Everything went smoothly."
Pros: "luggage was there when I got off the plane."
Pros: "The crew were kind and courteous. The seat was comfortable."
Pros: "Staff were friendly. Nothing they could do about the maintenance issue that we experienced."
Cons: "Hour delay due to a maintenance issue. This was a hassle in and of itself, but the flight was also on New Year's Eve and ended up getting us to Buffalo about 20 minutes before midnight, which was a bit disappointing when I had made previous plans for the night. Also, I found the cabin to be very cold during the flight, but it was pretty short so I didn't complain."
Cons: "Crew was rude and made everything seem like a chore."
Pros: "Decent service"
Cons: "I booked with KLM (sky team) two separate return bookings on via SKY TEAM JFK > heathrow (delta) Heathrow > Amsterdam (klm) On the return leg, I couldn’t check my bag all the way through to JFK even though I stayed on SKY TEAM carriers. That should be possible, otherwise the value of staying in SKY TEAM isn’t as valuable to me."
Cons: "The flight dely 1 hour"
Cons: "One of the older male flight attendants was not polite. Got a ride, short response when asking him for anything."
Cons: "My seat ,the distance to get to the gate, The wheelchair l No window The distance I had it walk to get to my seat I was told this was the row behind the break after the exit row. I was not I’ve been with you before and have not any of these problems No more"
Pros: "Good films"
Cons: "Seats cramped, legroom bad"
Pros: "Very friendly crew"
Cons: "Lack of subtitles on available movies & series"
Pros: "It was a short easy flight that actually landed early."
Pros: "All the staff are sincere in serving. It must be a direct result of the great management at the top. If the employees were unhappy and rude that also would be a direct reflection of the management. I use the same flight often and let the staff know I appreciate them."
Cons: "Snacks are small, but delicious cookies."
Pros: "Staff were friendly and attentive. Boarding was good - efficient and quick."
Cons: "Seats were not that comfortable. Aircraft very noisy. Competition offers a much better service. Transfer in Atlanta was a nightmare, taking almost two hours from landing to getting to the domestic gate for the next sector. only three immigration staff working."
Cons: "I paid extra to sit comfortably only to have the seat adjoining my occupied by someone who expanded over onto my seat! Leaving me barely any room to sit comfortably."
Pros: "The variety of what you could listen to or watch. Liked the way the seats reclined. Plenty of leg room (I am short)."
Pros: "There were alot of good movies to choose from, and the food wasn't bad."
Cons: "It's always very uncomfortable to sit on a plane for a long time, but that's nobody's fault"
Pros: "Flight wasn't full so the service was very good lots of food and snacks and we arrived early too"
Cons: "Music was a. Bit limited"
Pros: "Crew, food was good, comfort"
Cons: "The boarding .. We had to climb the steps to get in .. But the crew apologised"
Cons: "The entry into the Atlanta airport after landing was somewhat chaotic. We were backed up circling before landing for ~ 1 hour and there seemed to be an unusually large number of folks trying to get through customs/security - noe Delta's fault but an unwelcome experience after being in the air for 8+ hours."
Pros: "Super friendly and attentive crew. Good food. Nice new seats. Great tv entertainment options!"
Pros: "The crew were nice"
Cons: "The wifi didn't work at all, the entertainment system wasn't working until they did a reboot during the flight"
Cons: "We we missed our connection they wouldn't help us at all."
Cons: "Not a fan of the distance between our arrival gate in ATL and connecting flight to BUF. Couldn't be helped, I suppose."
Pros: "I like Delta empowering women."
Pros: "Turbulence didn't allow the beverage cart to serve passengers"
Pros: "Meal quality has improved"
Pros: "Plenty of movies and music to entertain"
Cons: "Economy seats have no leg room and seats are very uncomfortable to your back during a 8hr flight. Flight attendants skipped rows for drinks, snacks, etc and would have to be called back. Paying close to a thousand per ticket, you'd expect a little better experience but oh well."
Pros: "Service was good. Attendants polite. Information good."
Pros: "There wasn't much to like. Just about everything was wrong. The plane was a newish 787, so it didn't feel old. Boarding went well because we complained about how tired we, at 70+, were because the flight was late and we'd been standing up; this resulted in us being boarded with some of the latish priority passengers."
Cons: "Everything, really. The plane was very crowded; small seats, little leg room. The meals were mediocre and the cabin staff were just barely the good side of unhelpful, officious and unfriendly The flight was inexplicably 2 hours or more late in excellent weather. No apologies given, the flight that was originally scheduled for 8 pm left close to 11 pm. While boarding the only light is a purplish ambient lighting that made it impossible to read anything, including the safety material, until the inflight entertainment was loaded up (the lights are only controlled through software-actuated virtual buttons on the screen). The inflight entertainment system is hard to use, too, designed by idiots for use by geniuses. But the very worst thing was the stress caused by Virgin Atlantic in just about guaranteeing that we would miss this flight. On our outbound voyage in January, VA, for reasons nobody knows, booked an ADDITIONAL leg from JHB to CPT on BA at 12:30 pm, even though we were already ON the earlier 9:30 BA flight we'd booked and paid for. Then, when we didn't show up for this spurious flight (because we were already in the air) we didn't book (BA swears they have evidence that VA made this booking), our return flight CPT to JBG three months later was cancelled WITHOUT OUR KNOWLEDGE. If I hadn't been interested in knowing, the day before the flight, if the return BA flight had a meal, I would have showed up at the CPT airport in April and discovered that I had no way to get to the VA flight in JHB! As it was I spent an entire day trying to get back on the flight I'd already paid for. I advise EVERYONE who uses VA to reconfirm flights over and over. There is still no explanation for this. I will never NEVER fly VA again. They are not to be trusted."
Cons: "Entertainment was working, watching movie when they said done didn't have do they were resetting system. They tried twice taking over an hour and it never came back on for anyone..... :("
Cons: "Boarding process was very sluggish causing us to be delayed."
Pros: "Delta is known to be one of the best airlines and they stand up to it in every flight."
Mobility service needs to be better managed.
Our plane had a lot of physical deficiencies. The seats did not recline properly or would not sit up straight. The outlets did not work. Our screens had a lag time & we could not properly watch movies or track the flight. Halfway through finally getting a movie to work, my entire screen re-set & then I couldn't get back into the movie. The food was also awful. Drinks were only passed twice, water was not available compared to other international flights. The gentleman in front of me was rarely wearing his mask & they would only tell him to pull it up, not enforce the rules. Our flight also waited for connecting flights in Frankfurt & we didn't leave on time (it actually left over an hour later than planned) so we missed all of our connecting flights in Chicago. Definitely a horrible flight experience.
Pros: "Very friendly crew, very clean cabin, very comfortable seats"
Pros: "Everything was excellent"
Pros: "Missed flights due to driver not turned up at Bellano yesterday"
Cons: "We have a new flights"
Pros: "Flew Business Class with miles program (United). Lufthansa always gives good basic flight experience. Watched two movies so saved some time at home. Lounges are getting better every time I fly. They are especially good, understandably, in Frankfurt."
Cons: "Nada. They get the job done."
Pros: "Reasonably comfortable seat"
Cons: "The flights was considerably delayed, due to Lufthansa's operation issues. Information provided at the terminal was nearly non existent and the posted information on the extent of the delay was inaccurate and not updated. All in all, not effective and non communicative handling."
Pros: "Very attentive crew. Top notch service and care."
Cons: "Lufthansa business class in the 747 is dated and not the most comfortable. No pods and privacy. Entraînement system at my seat was defective"
Pros: "United/ LH first called it a mechanical delay....we waited....then the weather caused this mini plane not to take off....long story short...we had to stay in a hotel...nobody gave us a voucher...our helped us with anything....very poor service"
Cons: "The gates kept changing and people were standing in line without being told how long the wait would be, or what was going on. A little challenging when you have overseas connecting flights ."
Cons: "The fact that I was re routed that my flight from Paris was late and made me miss my connection."
Pros: "The staff was friendly and professional"
Cons: "The seats were too cramped, no chance to sleep on an overnight flight. In fact my back was quite sore from being cramped in the seat with no leg room and no under seat room for a small backpack. I’m only 5’2”"
Cons: "Gate changed ast minute so we had to walk a long way to get to it with 3 kids. Airplane with no entertainment at all. Also the worst was getting to Beirut without 2 of our bags. We got one of them 1 day later and the second 5 days after. When we got the second bag few of our things were gone."
Cons: "Seats are tiny and crews English was just okay."
Pros: "Same nice crew"
Cons: "My luggage destroied"
Pros: "Always have been more than pleased with Lufthansa. Perfect experience. Sincere thanks go to all staff."
Cons: "Nothing. All perfect."
Cons: "Walked a very long way in Frankfurf airport to transfer to another flight."
Cons: "Seats are too close together and seat really doesn't recline. To close to the seat in front and can't bend over to put your head on tray to sleep. Just to cramped up and I'm a small person 5'4". Very uncomfortable for a long flight!"
Pros: "Service was excellent. Boarding fast and efficient, but would be better if the grouped."
Cons: "I am only 6 ft but knees hit the seat in front. Tray table hits my stomach even without the recline on front seat. Woman across aisle from me couldn't get out of her seat when the person in front reclined. This should just be illegal, period! Food was not very good. Entertainment options was limited."
Cons: "No language options on tv besides english."
Cons: "The food options you're supposed to get don't exist because they provide a limited number of the variety they have! By the time they get to your seat, they are already out of options. Sadly, the quality and service are going down too."
Pros: "Flight attendants very nice and efficient"
Cons: "I didn't like anything"
Pros: "The attention to detail was fantastic. The flight attendants took such good care of everyone without preference or prejudice"
Pros: "Lufthansa certainly stands out above ALL American carriers"
Cons: "They change the gate for transfer last minute"
Pros: "Everything is very good!"
Cons: "Not enough leg ro in economy section."
Pros: "Lufthansa Flight from Cape Town to Munich canceled due to mechanical problems. Flight rebooked with great difficulty and confusion by Lufthansa. Condor and United picked up the pieces and got us home."
Cons: "We didn't like the total confusion and errors made by Lufthansa staff during the rebooking process after the flight cancellation."
Pros: "On time. Smooth flight. Crew was extremely nice and helpful. Food was better than expected for airplane food."
Cons: "My particular seat had an entertainment system that only had about half the movies of the other seats. I notified the attendant who told me that this is a known issue that affects a number of seats on the plane."
Pros: "Movie selection Meal selection was good Crew was courteous, smiling, friendly"
Cons: "Space felt cramped (small)"
Pros: "ample food and no $ to check baggage."
Cons: "Seats were very uncomfortable"
Cons: "The airplane was extremely cold and the flight staff was rude"
Pros: "I was really surprise that the coach seats were comfortable and had plenty of space. Flight was on time and it was easy to check in luggage. I truly enjoyed my 12 hour flight. I will be booking my international flight with Lufthansa again."
Cons: "The on plane entertainment wasn't up to par. Not a lot of selection for sitcoms, if they had a sitcom it was only 1 episode. 12 hour flight I didn't have much to watch after the first 6 hours. Food was ok."
Pros: "Every trip i took was the same. Just wonderful. They even gave me a free pen to fill out my paperwork."
Cons: "Announcement system sound quality so poor we couldn't hear the onboard announcements. Our flight attendant was not very friendly and he continued to address us in German even after he was aware that we were English-speaking (he spoke perfect English so that was not the problem). He didn't offer brandy to anyone on our aisle after dinner, even though I heard the attendants on other aisles offering it."
Pros: "Thank you for the smooth flight"
Pros: "The staff and crew were very nice and professional."
Cons: "There wasn't any entertainment options for this flight."
Cons: "The flight was canceled"
Cons: "I took Lufthansa round-trip from the US to Italy. One of the worst long-trip flying experiences I've had. Bad airplanes, with even smaller seats than US carriers, terrible service (attendants were not friendly or pleasant), terrible food. On one of the long flights, the cabin temperature was 75F and passengers were perspiring the whole flight. I will not take Lufthansa again."
Pros: "Food was good."
Cons: "I'm very uncomfortable when I don't have clear access to the aisle. I asked the gate agent if she had any aisle seats available and she said no. So I asked if there were any upgrade seats available and she said yes for 300 Euros. They were actually three-quarters of the way boarded when I ask a question so realistically they wouldn't have sold that seat. But they refused give it away. So they're more interested in making money then making a customer comfortable."
Pros: "Service in general."
Cons: "I paid to choose my seat during the flight. However; they didn't respect the seat I paid for and they gave a different one, and the seat that they gave me wasn't a seat for the one I wouldn't had paid for. That same situation happened two times. During the flight from Panamá to Franckfurt and Franckfurt to Rome. That's why I felt they Robbed me."
Pros: "Email follow-up and preparation for airports and gates ... among the best in the business"
Cons: "Your website is absolutely the WORST in the business on which to make a reservation. Incredible... and needs updating to current standards and user-friendly screens."
Pros: "Timely departure and arrival, friendly staff, common but good experience."
Cons: "Smallest domestic jet. Nothing particularly dis-likable, drinks but no snacks."
This was a code share operated by United with a 787. Don't care for the herringbone 2-2-2 seating in business, many other carriers have gone to a 1-2-1 which is better. Food wasn't much better than economy but what really counts is lie flat seats.
Check in of luggage the day before
Pros: "Very smooth boarding on both flights, a smooth transfer between flights, and comfortable seats (especially nice flexible headrest on longhaul flight). Very friendly and helpful crew."
Cons: "Movies available weren't to my taste, which isn't important anyway."
Pros: "Nice flight attendants,"
Cons: "They lost our bags, twice! We had 4 pieces of luggage that were checked together. They flew out of the same airport we did. They lost 3 out of the 4 bags, but assured me all 3 were on the very next flight. The next flight came in but only 2 more had been put on that flight. Still waiting on 4th..."
Pros: "Flight was relatively empty today, therefore boarding was smooth and easy. I had a row to myself.. Smoothest landing ever... just a lucky day"
Pros: "Clean aircraft, polite crew."
Cons: "1. Check-In , Check-In , check-In .. automated much more time consuming and probably costly. 2. Delayed flight (as usual) .. 6.am D.T. should either mean 6.00 or 6.05 or 6.10 ... but not 6.30. 3. Very tight connection flights in Vienna, so a slight delay could mean missed connection. 4. Food"
Cons: "Hand luggage not allowed onboard due to being just a bit oversized -- just its wheels only. Never had this problem with the same luggage with other airlines, only with Austrian."
Cons: "Boarding process was not easy to hear and it was unclear where the line for our gate ended and the line for the gate right next to ours began"
Pros: "Seats more comfortable."
Cons: "Flight left late. Unboarding took a long time. Didn't hold connecting flight, missed it. Now on 5 hr wait and may miss airport transit."
Pros: "Great service on board the plane."
Pros: "Nothing so far"
Cons: "Our luggage did not make it in a 2nd flight. We had to fill out many many many oaoers st Odessa airport It took 1,5 hours & our ride to hotel did not wait for us & left. Some other taxi driver gave ya a ride & charged ys $50 rather than $20 that ya the cost of our reserved ride. When we got to our hotel, we had to pay $20 for the transfer to hotel even though he left. Now we have no toothbrush or any change of clothes & hopefully we will get our luggage tomorrow after 2pm"
Cons: "Lufthansa’s/Austrian Airlines’s idea of a ‘snack’ is a pathetic little bag of sugar and chemicals that no one should have to be offered, even if it comes for free. Hugely disappointed. Flight attendants not attentive enough."
Pros: "Except eventually delay, the flight experience is good."
Pros: "Friendly staff, on time flight. Nice refreshments"
Pros: "I watched three good movies during the flight to London. I enjoyed them."
Cons: "Nothing particular."
Pros: "The flight was basic service to get me from one place to another. It was completely average and not quite the Austrian service I have previously known."
Cons: "See previous comments"
Pros: "The crew was extremely professional. Smiling and confident in their jobs. (The complimentary wine didn’t hurt either!)"
Pros: "Everything was nice and smooth. It was on time and the crew they were very nice and very good entertainment."
Pros: "The plane arrived at destination ahead of schedule."
Cons: "€40 for a single 12 kg checked bag--that could have been gate checked? Seems excessive to this traveler."
Pros: "Leg room, kind staff in the airplane"
Cons: "Staff at service desk -unprofessionalism, never on time. Charged 3 times for infant ticket because of computer errors but lack of human factor explaining why, just completely horrible explanations."
Pros: "I like that flight boarding was quick and in time.it was a short flight My name is Hispary."
Pros: "Amazing crew, very good food and coffee. Extremely happy with the Austrian Airlines. From now on I will try to fly mainly with this company. Thank you to all crew members of flight 087 from Vienna to New York on Sunday, 29 May 2017."
Pros: "The crew was friendly and attentive. Food was good and the boarding was efficient."
Cons: "I was generally pleased with the value and qulity received."
Pros: "Great crew, efficient boarding, on time"
Cons: "No entertainment, plane seemed a bit old as it made weird noises at certain altitudes"
Pros: "The crew worked so hard and were always ready to do more for any problem that arose, be it, mothers with babies, the elderly and infirm, the less than gracious occasional passenger, or younger children. The entertaining things on the individual screens also helped make the long periods of sitting more manageable for young and old."
Cons: "I didn't like how the passengers in general, left the cabin of the plane in such a mess! The crew came through several times for refuse, so I couldn't understand. Leaving pillows and blankets should be the only thing to clear out. Maybe a note on the TV screen could say, "a tidy plane helps flights be on time :-)""
Cons: "At 11h30 of 14/9 we (HOANG MINH CHAU and NGUYEN SI THANH) were standing at the ticket counter in Vienna and we could not check in due to no payment yet for the ticket and so the reservation has been cancelled. Due to this reason we had have to buy new tickets at the airport ticketing counter. So please sort out your problem with the airline and get back to me. From my bank the payment has been done yet to you. We had have double pay for one trip."
Pros: "Good food and drinks,great movies"
Cons: "Dirty bathroom,needs upgrade too."
Pros: "The service on board was fantastic. The flight was very smooth."
Cons: "We were stuck on the ground at London for what seems like ages."
Cons: "We finally had to resort to twitter to do our check-in which was only for the second part of the journey."
Cons: "It was advertised as Austrian Airlines but when the details came through afterwards only then did it state that it was a United Airlines flight. So, I can't rate this flight because it had nothing to do with Austrian Airlines. You need to update your site so that it clearly states "Operated by..." when people are booking."
Cons: "My row was bypassed a couple of times for food/beverage service even though we were wide awake and looking expectantly at the flight attendant. Sometimes she asked me if I wanted a drink or something and as I was answering she looked away and moved on. I couldn't believe it. Then after pressing the service button and waiting a long time for her to return, she acted like it was a huge inconvenience."
Pros: "Not at all a comfortable experience, but I suppose it served its purpose."
Cons: "Seats in economy class are way too crowded, plane was too warm and air was stale (and had an odd odor). Choices of dinner selections ran out quickly, and serving any type of curry (the only option left) on an 8 hour flight is a very questionable choice.... Staff gave some people the full can of drinks, while others only a half glass. Also, even though there was not much turbulence throughout the flight, the plane was still VERY shaky for the majority of the time in the air. Not very comforting for those who are not frequent flyers. In the future, I plan to stick with British Airlines."
Pros: "Reasonably on time. Food and service were passable."
Cons: "Very old plane, the entertainment system was awful. Wifi did not work at all."
Pros: "It was cheap and easy to book"
Cons: "Not being able to check in online, was not able to reserve seat. Even at luggage check in the flight attendants did not allow me to reserve a seat."
Pros: "Typically, flying coach is a pretty unpleasant experience. You feel like the airline has shrunk the seats to as small as possible, food is scarce and bad, entertainment choices are limited, and you have to pay for headphones. My recent experience with Austrian Air was just the opposite. Seats were comfortable, leg room was good, entertainment options were plentiful and free, the food was actually surprisingly good for airplane food, and the flight attendants were extremely nice and responsive. As an added bonus - red and white wine were free on the flight and both were actually quite delicious! Finally, our flight was smooth and on time. I wil go out of my way to book my next international flight on Austrian Air - it was a clearly superior experience than flying coach on nearly any other airline."
Pros: "The crew were nice."
Cons: "Food & extremely old plane with no electrical outlets no Wi-Fi and the entertainment system was rubbish . The food was terrible. One passenger mentioned that the bathroom was in terrible shape. I actually tidied up the bathroom before I left cause my bathroom was also in terrible shape or getting there. This plane needs to be retired it is so old! United Airlines should be embarrassed! I can't believe this plane is still in circulation at least the inside of it! How about updating it to modern times?"
Pros: "Served a lot of food. Most personnel friendly and helpful. Enjoyed entertainment selections. Plus this flight was $300 cheaper than the others. Convenient times and choice of airports."
Pros: "The air hostesses seem to be too tired. Seems like they really did not care much. There was someone who was using the skype in ipad long after we were requested to turn off all electronic devices. She was talking really loudly. They went back and forth without saying anything. I finally had to remind the lady. It is odd for passengers to ask someone to comply with rules. I think it was United flight."
Pros: "I liked the service and the polite staff. Timelyness also we liked.I will use united again."
Pros: "The flight was quick, food good, crew friendly. we landet earlier than expected."
Cons: "This was an older plane and even I paid for economy plus, there was no outlet, no on ddemand movies and the seat was not as comfortable as in a newer plane. Very little space in the overhead departments, even for carry on luggage."
Pros: "Everything was fine — but every bit of this flight was managed by United — the aircraft, the crew, the check-in desk — never encountered anything related to Austrian Air the whole time."
Pros: "We liked that the boarding process seemed to have been streamlined and organized from other flights (this was a UNITED flight which we flew through Austrian Airlines). It was efficiently done. We thought the selection of movies to watch were terrific. So glad to have caught up on several I had wanted to see. Considering we had a 3 hour delay, I got to catch up on ALL the movies I wanted to watch!"
Cons: "The plane was delayed just over 3 hours by a mechanical problem with the radar. We taxied to a remote gate while they tried to fix it. Original estimates were an hour, but it ended up being 3 hours. We stayed onboard which was probably best in this case - but having been trapped by United on a flight many years ago from 4 pm until midnight with 3 small children and then told to come back at 7 am the next day - I am very wary of the airline now and actually drive from Washington to Chicago as we could have done that in the time they trapped us! This flight was practically empty however, so unlike many transatlantic flights, we could spread out and were more comfortable than usual. So that was lucky for United otherwise my scores might have been a LOT worse! Also, we hadn't eaten, figuring that we would eat dinner on the flight. So after 3 hours we were a bit peckish! The crew came around with a cookie and water. Really think that might have been a little more especially considering the flight had so few passengers. So we arrived back in DC just about 10 pm and, after clearing customs and getting bags, were home to Arlington about midnight - 5 am our time! Given the conditions and circumstances, the crew did a good job. I would like to think that Austrian Airlines would have some input with United. The outbound daytime flight from Washington to London had been simply terrific with a wonderful crew - new to the route I think. They gave as pointers as to what we were seeing out the window, which we always appreciate. Just as my daughter wondered what we were seeing out the window, the captain would tell us. So in short, the outbound flight was in a different league to the return flight. But that's down to United and not Austrian Airlines. And these things happen and I'm glad we didn't have to change planes or make other plans."
Cons: "I paid for extra leg room to sit in economy plus. My friend who paid the same price as me for our original ticket, but didn't upgrade was put in the same row at no additional cost. The seatting pricing is rigged."
Pros: "Getting off the plane! Never to return!!"
Cons: "Not enough leg room for an over seas flight. Cramped and uncomfortable . Had to literally climb over the seat to get out of a seated position."