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I liked the space we had and the fact that my daughter and I got to sit together in a two seater window seat.

The family in the row behind us. The airline can't be blamed for that, but there should be some rules about making sure you keep your kids under control on the plane. The family had 5 kids. At least two, maybe three, of the kids were loud - like screaming and crying the whole flight. These particular kids also kept slamming the trays into the holders, which made the seat in front of them shake, definetly disturbing the people in those seats. I understand flights can be uncomfortable for kids (I have two children of my own), but these kids were out of control and very disruptive. Again, there should be rules or some type of regulations about this behavior. This family was disruptive to a whole section of the plane, that's not fair. Also, downloading the app in order to use the entertainment was frustrating. I couldn't log on to any free WiFi, which meant I couldn't download the app. So I didn't get any entertainment. If we had known while we were waiting to board that this was the entertainment option, I could have downloaded the app in the airport, which had a better connection for me. We all shouldn't have to own iPhones to get the best tech stuff - I say that because my daughter, who flew with me, has an iPhone and she didn't seem to have a problem.

Staff was good and always polite at all times even on such a long flight. Food was ok.

They lost my luggage and after one week I know nothing about it. Enough said.

I had to get through customs to make it tommy domestic flight. I couldn't wait for my baggage in order to make it on time. Then, when I called Thomas Cooke it redirects to condor who consistently tells me "we can't help you w that"

I enjoyed my flight

Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too.

There is a bus to the plane, so that takes a bit of extra time but they are very well organized.

Crew service

Flight delayed.

Free wee cake.

Nothing in particular.

Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end.

Nothing to improve

Departed and arrived on time and friendly and efficient service during flight.

The location of the seat with "leg room" was next to the bathroom.

The location of the upgraded seat with "leg room" was only half way open to leg room due to the exit door inconvenience

Delays due to maintenance and weather

A flight that actually had extra seats? I couldn't believe it. Plus the entertainment options made the 8 hour flight "fly" by (no pun intended)

The staff was pleasant and welcoming. They directed us to the aisle for our seats. The staff at the airport were also very courteous and no question was too small to answer.

I didn't like the fact that the person sitting behind me kept using his knees to make my ride uncomfortable because I reclined my seat too much. Instead of talking, he was rude in action. The stewardess did tell him that I had a right to recline when he motioned to her. I think the seats shouldn't be allowed to recline so much even though it is more comfortable for a long ride. The screen is very close to one's face when the passenger in front reclines all the way. The airport didn't have any compatible charging ports for iphones from the USA. But the plane had them. That's good. It would be good if mobile check-in boarding passes were acceptable.

Comfortable seats, skilled pilots and polite crew.

Our flight was delayed and therefore a late night became a very late night to get back home.

Their best was merely adequate.

Unlike modern airlines Aer Lingus does NOT let you check in ahead of time. You have to WAIT in line forever with people checking luggage. Also, my flight was an hour late. No reason or apology given. It nearly made me miss my connecting flight

All was ok on trip. We didn't have food or drink.

The trip while 10mins late leaving was ok. The big problem I felt was we were going to a funeral and 2 booked Monday and 3 booked Tuesday. We are 3 retired ladies and had to pay €276 each while the 2 men paid €150.

I sat in coach but was treated like I was in first class. Hot towels. Entrees were very excellent. The food was above what I expected coach meals to be from my experiences flying different carriers to over 8 different countries. The customer service was amazing! The lady flight attendant for my section was very attentive and friendly. When I came out of the bathroom, I accidentally interrupted one male flight attendant from doing his job, he politely gestured which reassured me that he would be right with me when he was done with what he was doing. I asked him if they had any heartburn or antiacids available which they didn't. These 2 interactions with the flight attendants made the flight very enjoyable.

I was in couch and in the middle seat. I usually get the aisle or window so it was a hard adjustment to sleep in the middle seat because I didn't have leg room and couldn't lean my body against anything so I had to shift often to avoid my bottom from feeling numb.

The water

There was a malfunction on the aircraft after the first taxi attempt. I understand that these things happen but there was zero communication from the captain or the crew. Because there was no power, the A/C was not operational and the cabin grew extremely hot. No water was distributed, and no attempt to communicate the situation with the passengers. The pilot power cycled the aircraft numerous times, which is normal to reset the various systems, but this made many passengers nervous. Finally the issue was resolved and we went on our merry way. In short, all crew-passenger issues could have been resolved with more communication and water. Go forth and sin not again.

The flight was delayed, took 6 hours at the airport to get things straighten out. Lost the flight connection,

It took way too long to get the right information on the status of the flight

I had an aisle seat that was the emergency exit row so I had excellent leg room. It felt that flight attendant was apologizing personally that they ran out of pasta before they got to my row and wanted to know if beef was okay to eat. Even for the short distance, the entree was more than what I expected on a short flight and in coach. Again the customer service was amazing.

Nothing that comes to my mind.

Premium Economy on AF Boeing 777 on this route is not "a little less than Business", but rather "a little more than Economy". Seats, in a 2-4-2 configuration, are hard but OK, as well as the pitch. Good screens and entertainment.

With the main meal, AF serves only "ordinary wine", This looks and tastes cheap. On the same route and class, Vietnam Airlines serves premium wines, a nice touch that would not cost fortunes to AF! Also, the "Asian" choice for the main course did not look and taste like the real thing.

leg space in plane

All crew I interacted with was great, friendly, and helpful.

Flight was late. Boarding very slow. Entertainment was ok by today's standards. Each seat had a display, but movie selection was not great. For a French airline I was looking forward to breakfast -- maybe some nice pastries or at least a decent croissant with jam. None such. It was disappointing. Meals were not impressive either, but the complimentary wine was good. I did not find the seats comfortable.

Flight went smoothly

Flight left late The seats are small and crowded There are no entertainment options

Virgin Premium economy offers a great up-grade on economy. Seperate check in (faster), seperate boarding (earlier), better food, service and more room than economy.

There appears to have been an increase in cost above that you expect percentage wise. There has been reduction in the quality of the food.

Legroom was much better than on U.S. carriers doing same long trip.

I've had knee surgery and the flight attendants were very accommodating as to "make" and ice pack for me. The recline of the seats was impecible. The food was great. Overall, great flight.

Reduction in available seat space will probably make me look at other suppliers the flight over on air New Zealand was significantly more comfortable

Some not so friendly crew members on this flight. There was one tall, blonde flight attendant who wore so much perfume that I could taste it every time she walked down the aisle. You can't have that in an enclosed space. In this day and age of so many people having food allergies to nuts, why would you serve a dessert with almonds?? My daughter almost ate it because there was no warning label. It scares me to think what might have happened at 12,000 feet.

The crew was great and very kind; the pilot informed us a couple of times of where we were and how long to the destination; we arrived 10 minutes ahed of time! A perfect flight!

Crew and food

The whole flight, TAP decided to use low cost aircrafts to do long distance flights ..... very poor. Far too much Discomfort no entertainment at all.

very rude empoyees at check in

Free wee cake.

Nothing in particular.

Price

Klm flight has very congested seating Getting information about eticket was pain

The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character.

It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish.

Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you.

The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on.

The staff was fast and curteous.

There is not anything to complain about besides the usual discomfort of travel.

Free wee cake.

Nothing in particular.

The flight was delayed by 40 minutes initially then a further 20 making it an hour late. Sitting at the gate there was then suddenly a last call to board the flight and a mad rush for everyone to get on. I appreciate that delays happen but the lack of communication ragardinh altered boarding times didn't make the situation any easier

As above

Service

Only one queue for boarding. Flight late on arrival.

The only thing that I liked was that I got to spend time in Turkey which is beautiful and had friendly people outside of the airport.

Customer service sucked! Especially in Amman and Turkey . No one would help you when you need it in the airports and their desks are not open long enough to get the help that you need in Amman. Also, when you ask the information desk at the airport in Amman to call someone from Turkish Airlines they tell you that they can't because they won't come. I hope that this feedback would be used to make the airlines better because Turkey is truly a beautiful place.

The staff, as usual, were fantastic. They handled the screaming babies well. Likewise, the movie selection was decent.

On both meals they ran out of one meal option so no choice was available. The bathrooms got pretty got pretty gross towards the end of the flight.

The water

There was a malfunction on the aircraft after the first taxi attempt. I understand that these things happen but there was zero communication from the captain or the crew. Because there was no power, the A/C was not operational and the cabin grew extremely hot. No water was distributed, and no attempt to communicate the situation with the passengers. The pilot power cycled the aircraft numerous times, which is normal to reset the various systems, but this made many passengers nervous. Finally the issue was resolved and we went on our merry way. In short, all crew-passenger issues could have been resolved with more communication and water. Go forth and sin not again.

The staff is awesome and made the trip comfortable. I aldo liked how quickly we boarded!

The flight was delayed by 40 minutes initially then a further 20 making it an hour late. Sitting at the gate there was then suddenly a last call to board the flight and a mad rush for everyone to get on. I appreciate that delays happen but the lack of communication ragardinh altered boarding times didn't make the situation any easier

As above

Crew service

Flight delayed.

Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end.

Nothing to improve

The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character.

It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish.

All was ok on trip. We didn't have food or drink.

The trip while 10mins late leaving was ok. The big problem I felt was we were going to a funeral and 2 booked Monday and 3 booked Tuesday. We are 3 retired ladies and had to pay €276 each while the 2 men paid €150.

Their best was merely adequate.

Unlike modern airlines Aer Lingus does NOT let you check in ahead of time. You have to WAIT in line forever with people checking luggage. Also, my flight was an hour late. No reason or apology given. It nearly made me miss my connecting flight

no entertainment.

Fantastic flight service

The staff was fast and curteous.

There is not anything to complain about besides the usual discomfort of travel.

Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you.

The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on.

Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end.

Nothing to improve

Flight was efficient enough and staff were friendly.

It was delayed quite a bit and more on-time updates would have been appeciated.

no entertainment.

Fantastic flight service

The staff was pleasant and welcoming. They directed us to the aisle for our seats. The staff at the airport were also very courteous and no question was too small to answer.

I didn't like the fact that the person sitting behind me kept using his knees to make my ride uncomfortable because I reclined my seat too much. Instead of talking, he was rude in action. The stewardess did tell him that I had a right to recline when he motioned to her. I think the seats shouldn't be allowed to recline so much even though it is more comfortable for a long ride. The screen is very close to one's face when the passenger in front reclines all the way. The airport didn't have any compatible charging ports for iphones from the USA. But the plane had them. That's good. It would be good if mobile check-in boarding passes were acceptable.

Great flight crew. Decent leg room in coach. Plenty of good free food on this long international flight.

The flight departed over two hours late. There were no updates despite the promise of one at a specific time. Bad communication with passengers in gate area.

Everything was good

All good

The flight was delayed, took 6 hours at the airport to get things straighten out. Lost the flight connection,

It took way too long to get the right information on the status of the flight

The staff, as usual, were fantastic. They handled the screaming babies well. Likewise, the movie selection was decent.

On both meals they ran out of one meal option so no choice was available. The bathrooms got pretty got pretty gross towards the end of the flight.

I had an aisle seat that was the emergency exit row so I had excellent leg room. It felt that flight attendant was apologizing personally that they ran out of pasta before they got to my row and wanted to know if beef was okay to eat. Even for the short distance, the entree was more than what I expected on a short flight and in coach. Again the customer service was amazing.

Nothing that comes to my mind.

The flight was delayed by 40 minutes initially then a further 20 making it an hour late. Sitting at the gate there was then suddenly a last call to board the flight and a mad rush for everyone to get on. I appreciate that delays happen but the lack of communication ragardinh altered boarding times didn't make the situation any easier

As above

Flight was efficient enough and staff were friendly.

It was delayed quite a bit and more on-time updates would have been appeciated.

The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character.

It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish.

Professional, friendly service. Punctual, safe flight. Comfortable, spotless airplane.

What is there not to like about KLM? I cannot find anything.

The staff is awesome and made the trip comfortable. I aldo liked how quickly we boarded!

Superb entertainment system

The flight back from Dublin to Istanbul was awful, it was crowded, very warm, no air to breath.

The flight was delayed, took 6 hours at the airport to get things straighten out. Lost the flight connection,

It took way too long to get the right information on the status of the flight

The staff, as usual, were fantastic. They handled the screaming babies well. Likewise, the movie selection was decent.

On both meals they ran out of one meal option so no choice was available. The bathrooms got pretty got pretty gross towards the end of the flight.

Constant attention to comfort

Comfortable seats, skilled pilots and polite crew.

Our flight was delayed and therefore a late night became a very late night to get back home.

Fantastic flight service

Got Shuffled off by British Airways onto them the seats were good and the plane was new model

Staff did not know how to behave when asking you a question, seemed upset and your comfort was none of there concern.

The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character.

It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish.

Price

Klm flight has very congested seating Getting information about eticket was pain

The flight was delayed by 40 minutes initially then a further 20 making it an hour late. Sitting at the gate there was then suddenly a last call to board the flight and a mad rush for everyone to get on. I appreciate that delays happen but the lack of communication ragardinh altered boarding times didn't make the situation any easier

As above

Professional, friendly service. Punctual, safe flight. Comfortable, spotless airplane.

What is there not to like about KLM? I cannot find anything.