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8.0
Cons:The original Avis representative at check-in had asked me if I wanted GPS. I said no, and although I can speak some German I was tired after a long flight and signed the contract without noting that I was paying for additional GPS that I did not ask for. Upon returning the vehicle I spoke once again to a different person at the counter telling her the situation and was given a credit for the GPSReviewed 13 Dec 2019
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2.0
Pros:NothingCons:Turned to be a scam, supposed to be a VW Sharan van or similar, but they said there was a mistake in CarRentals.com reservation with Avis and they will give me a station wagon instead, and if I wanted a van I had to pay $1780 instead of $630. Both are unprofessional, CarRentals.com and Avis.Reviewed 27 Aug 2019
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3.6
Cons:The rep told me about the charges and advised to bring back the car with full tank to get 120$ credit but upon returning my car, not only did I not get the credit, I was over charged an additional 500$.. dishonest staff attempting to over charge you so they can get a commission..stay away!!Reviewed 8 Aug 2019
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8.8
Cons:Car smelled and was dirtyReviewed 8 Jul 2019
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10.0
Pros:it was very busy and and they handled it wellCons:car ready sooner, they had to "find" oneReviewed 2 Jul 2019
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5.6
Cons:Waited in line 30 mins. One person on duty handling many customers. Nothing on the agreement said pick up the vehicle in Term 2. Turns out, was only in Terminal 1. Would have been nice to know. Didn't have what I reserved/tried to up sell me for $400 more. I refused..finally got the price I reservedReviewed 25 Jun 2019
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6.0
Good value, but business practices lack integrityPros:Good value, clean car, contract was all in German, so no way to know what I was signingCons:Hidden and unexplained fees. Returned car on time, but contract showed counter time rather than actual checkout, so it was 40min late. Wanted to charge me 440€ until I complained. They quickly fixed it to the original price of 114€. Wonder how many business travelers just accept such things because they're not the ones paying for it. If you have to make money by deceiving customers, you should probably find another thing to do.Reviewed 2 Sep 2018
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9.2
Pros:Overall a great value.Cons:Had trouble with my navigation and no one on the phone service could help me. So I have to drive to the nearest Avis in Nürnberg and the lady there was able to help me immediately.Reviewed 18 Sep 2017
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4.0
Good but the Avis not clearPros:Clean carCons:Not same the rat when I bookedReviewed 21 Aug 2017
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10.0
Pros:Loved the Tiguan R LineReviewed 16 Jun 2017
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10.0
Pros:Easy and quick return, no headaches.Reviewed 15 Jun 2017
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6.0
The car was too small.Cons:Wasn't expecting a Fiat 500. Its too small. Only two doors. No room for luggage.Reviewed 25 May 2017
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