"Van was great, pickup was convenient, price seemed good, -off easy."(in 882 reviews)
Cons
"The rental car was not in the space on my was not in the space on my card."(in 1817 reviews)
"So rate meant additional charges, including mileage and hours."(in 173 reviews)
Reviews
Overall rating8.1 ExcellentBased on 19 reviews
Cleanliness
8.6
Comfort
8.2
Overall
8.1
Pick-up/Drop-off
8.1
Value for money
7.6
Recent reviews
Traveller rating
3
1
1
1
0
Find reviews that mention:
4.0
Cons:The staff at pickup in Santa Barbara used deceitful tactics to pressure us into paying for an upgrade.Reviewed 26 May 2021
review from
8.4
Pros:Friendly and professional staff.Cons:The rental car was not in the space on my card. No car was parked in that space. Luckily there was an attendant in the lot who approached me and found my car, and I did not have to return to the terminal.Reviewed 24 Jun 2019
review from
2.4
Unfriendly staff / Very Hard to locateCons:I have lieved in SB for 40 years and have driven to the airport many times. I drove past the Avis return 2x before finding it. The parking area is very poorly lit at night and the sinage is terrible. There are no arrows, signs,etc as to where to return the keys, the car, etc. The staff at the Avis desk was most unhelpful. The attendant appeared lazy and like I was bothering her to return the keys. I had the impression I had really interrupted her evening and she had more important things to do than check me out ad take the keys back. Very poor expereince.Reviewed 5 Nov 2018
review from
10.0
Pros:the car was easy to drive - good gas milage - very comfortable - service was quick.Reviewed 26 Nov 2017
review from
8.4
Hard to find where to drop offPros:She was nice and sympathetic to my horrible experience with the car, but didn't do much other than to say call LAX and complain.Cons:Hard to figure out where to turn the keys in. I could find the lot, but no signs that you need to go into the terminal. It was dark... so if there are signs I didn't see them.Reviewed 13 Mar 2017
review from
7.2
Not what it seemed - guy plugged in too many extraPros:Van was great, pickup was convenient, price seemed good, Drop-off easyCons:So day rate meant additional charges, including mileage and hours. That wasn't mentioned in the booking online. I bought the insurance through Kayak's site, but the guy said it was useless, should have bought avis insurance and tried to tack it on.Reviewed 14 Feb 2016
review from
Other car rental agencies at Santa Barbara Airport scored