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Hotel clean staff very helpfull and friendly rooms large and comfortable good food tea and coffee expensive So very disapointed to find it was a modern hotel and not a chateau we were staying in.expected to be in a chateau not in the grounds of a chateau
Good location, quite athmosphere, polite staff Seemd it was little cold in the room, the corridor should be renewed
We stayed in one of the corner rooms, which was lovely and bright and tastefully decorated. Our 9-year old daughter was with us, and there was no problem getting an additional bed in the room. We arrived fairly late and ordered room service. This was probably one of the best burgers that i have ever had, and excellent value for money. Breakfast was delicious as well, and the service very friendly. We loved the grounds and the beautiful swimming pool. Unfortunately it wasn't warm enough for us to have breakfast outside, but this would have been lovely. We will definitely come back when we travel again to France. The restaurant and bar area lacked atmosphere. I also thought that more could be done to make the stay more family-friendly, with for example a play area outside. As it is this hotel is very much a luxury business hotel. It does not really cater to families or to romantic getaways. Having said that, we really enjoyed our stay.
Excellent public rooms, customer care and restaurant service Dated room (I know it's an historic building but the facilities could be freshened up)
The rooms were clean and comfortable. The grounds were large and the gym was well equipped. The breakfast was good. Our experience in the restaurant was dismal. The manager was very rude and abrupt. We wanted to walk out but were starving and the hotel is in the middle of nowhere. When the food arrived ( we ordered 3 courses) it was not good at all. We were so disappointed. .
pleasant helpful room cleaners (poor front desk and maitres d') .good swimming pool compared to many others in similar sized hotels . Good breakfast Absolutely awful design of 'modern' hotel attached to small chateau.Horrid mismatched souless interior fit out. Bare walls in bedroom-( no pictures/photographs)Carpet pattern and bedroom layout reminded me of a correctional institution. All floors looked the same so easy to get mixed up as to what floor you are on.Souless restaurant . Was unable to eat in restaurant on one of the 2 nights of our stay as Maitre D' and front reception staff said they were booked out although dining room only had about 2/3 of the tables set for dinner. Potential guests should be made aware that they may not be able to eat dinner in dinning room in spite of the fact they are staying in the hotel! No really easy alternative for having dinner close to the hotel
The service and the variety of activities available.
Wonderful hotel within lovely grounds. Excellent restaurant. Very helpful staff.
The breakfasts and the spa area. Jogging and walking in the beauitful grounds was great. Also free to use tennis courts
Very friendly and efficient without being obtrusive Very annoying being woken up by greenkeeper at 6 am outside window mowing golf course with noisy machine. Too early to wake guests in my opinion. He should do far side of course away from hotel first. I would recommend hotel but would warn people about noisy golf course maintenance
A marvellous location, excellent comfort and services, reasonable rate, nice wellness center, excellent breakfast and very friendly staff.
Good plain accommodation, with everything there that you need. Not luxurious but then the price was reasonable. The food was not good. We didnt try the exspensive restaurant as the food at the buffet wasnt great.
The bed was very comfortable and the bathroom was functional Institutional feel, noisy air handling equipment and no access to local town.
We went to Dolce Chantilly to get away and have a break, to relax and unwind. Exactly what we achieved. When we previously stayed at the hotel they had a buffet dinner on in L'Etoile Restaurant whichwe would have liked to have seen on again.
Very good restaurant Services e.g. spa, golf, were 'add-on i.e. hotel did not offer a package service
The overall looks and environment of the hotel The very expensive breakfast
Hotel very clean, but too large.
great rooms,very clean, so quiet.good breakfast Big Hotel
The breakfast was overpriced and cold
Beautiful setting, fuctional, excellent for children Forced to move hotel so a conference could take place (prices upped by 55 euro per night for incoming guests!). Staff showing no concern at evicting disabled visitors
Really nice environment.. Large park around, horses.. but need to know that you do need to have a car to stay in this hotel... No other option if you also want to enjoy Paris and its surroundings at the same time.
Staff were fluent in several languages and were freindly at both the reception and restaurant. Firstly, guests do not stay in the Chateau itself, but another building. The photo on booking.dot is therefore misleading.
The staff were brilliant, checking in and out, also in the restraunt. the room was cleaned well every day and the air conditioning was good. plenty of parking space, and many villages a short drive away and Paris was within easy reach. Stayed five nights and found plenty to do each day. The fact that the TV had only French channels.
The serene and perfect location and relaxing athomsphere
The tennis facility is in bad shape and unusable
This is a great hotel with a great staff.We found the service to be outstanding,and the staff very helpful.The room was large,clean and had many amenities.It is a great base for Paris.We will stay here again.
entironment is very good, room is clean. Silence. Breakfast is more better than the other hotel. No
Not too far from CDG and better than the chain hotels at this airport.
Setting and building were beautiful, staff very courteous, proximity to airport without airport prices, room was very nice and clean, beds comfortable. We can find nothing poor to say about the building, staff and setting. The meal, although tasty and with a nice presentation was a little sparse and the wine portions a little light. The second glass of wine was particularly light and was poured at the table by the waiter into the same glass rather than brought in a fresh glass from the bar.
Hotel staff were very friendly although not all of them in the restaurant/bar spoke English which made things a bit more difficult
The hotel staff was extremely friendly and cooperative NA
Secure, quiet and well maintained hotel that is ver convienent to Charles DeGaulle Airport in Paris. I am sorry that I did not plan for more time to spend at the location. Absolutely no complaints.
Convenient to C.D.g airport but much classier than the usual airport hotels. Currently there are renovations taking place but they did not detract from the luxurious accomodation and although my evening meal was quite expensive it was worth every cent.
Food in bar not hot enough. Menu a bit narrow and exotic.
staff and ambience
It was within walking distance of Chanitlly racecourse Tried to call reception but no one ever answered the phone!
the location of this hotel is good easy access to all of chantilly chateaux race course restaurants bars museum breakfast too pricey shower curtain was missing in one of our rooms asked for one but it did not arrive
quick check-in, friendly front-desk at 9:30 already no croissants / toast. breakfast not good value for money.
The location was good, very comfortable room, quick lift, interesting reception area, light and airy breakfast room. Nice, soft water in bathroom. We stayed in August when many staff possibly on holiday. But the gardens looked neglected. Flowers and lawns in the town much better looked after. One out of three lights in the bedroom did not work. We expected housekeeping to put right - but not done. Towels rather thin - not worn out but just of poor quality. Soap could easily be better. Almost too small to get hold of and no perfume at all. A sign (small card in the bathroom) to say 'unperfumed soap available from reception' would enable the majority of us to have a small, hotel-size tablet of Roger and Gallet soap or Bronnley ( who make soap for Harrods I think, from Brackley, UK) and enjoy using.Breakfast was all right but uninteresting..Hotel's Indian restaurant was not good at all!
Large, clean, well appointed rooms No bar
The hotel was very handy for Parc Asterix and in the middle of Chantilly, near restaurants and the Chateux
no breakfast included in the rate of the room
very good location near to town centre and chateau, close to station and only 25mins from Paris Gare du Nord etc. Fine hotel, but I don't think you should have to pay for out-door car-parking at back of the hotel, especially at weekends.
Efficient and well-run. Was happy to re-book for a return overnight stop.
Receptionist was friendly and helpful The decor looks and smells old, with badly lit corridors which are unpleasant.The TV was a portable, about 10 years old, with poor reception - strange, considering the 3 satellite dishes outside the window :-((
Very frienly employees and good welcome at the desk. No hotel-parking, very poor and small room, terrible bed with a very thin mattress which caused pain in my body,the food was poor and untasty.
My initial reservation had wrong date's and I changed it on line, but they would not honor my changed reservation. other thing was, I booked Triple Room - 3 single beds and got 2 single bed for family of 2 adult with 2 young kids???? it's service and Mangagement
Generally everything was good
Very helpful staff. They speak English well. Good location of the hotel in the centre of Cergy, not far from RER. The rooms are small, also the bathroom was very small. The room could be also cleaner. It was however ok for one night.
Location close to the highway, easy to find. Quiet place. Nice tv. The staff at the reception was ok. I had higher expectations. Our room was small and very simple with a dirty appearance. Amazing but ugly design of corridors. No power point available in our room.
Clean, staff were wonderful. Lack of amenities... Broken equipment
The price The noice from the hallway, and that it was allowed to smoke /not smoke in the same floor. That means not separate smoking/non smoking floors.
Proximity to transport connections Poor welcome on arrival - quite disinterested
Very helpful staff. It was cheap and clean - just 90 Euros for 2 nights - but you get what you pay for - see below. The hotel and room were very basic. The room was tiny - not much larger than the double bed with a single overhead bunk across the width of the room. More like a hostel than a hotel. There was no kettle to make a cup of tea or coffee, just a pay drinks machine in the lobby. The area seemed fairly rough and we were worried about the car overnight. There was a small off street unsecured car park which turned out to be ok. Note that some of this chain (Premiere Classe) don't have car parks. We swapped our booking after discovering that our original choice only had on street parking. We weren't really happy about leaving all our holiday gear in the room or the car which might not have worried us elsewhere.
Relaxed atmosphere and very friendly and efficient staff, with easy access to local amenities
location and great service I couldnt switch off the air conditioner
clean and modern, handy for the station, expensive breakfast, picked hotel as advert showed nice pool ! packed my trunks disappointed to find no water in pool !
Private parking, nice breakfast n/a
The price was good and the staff were all really nice. There are not any real amenities. This Novotel does not include breakfast.
Food was good, rooms were clean and the ambience was appropriate for the business meetings.
Near motorway. Open on a Sunday night and food provided. Nice to have tea coffee in room. Ample parking. On your website it was stated no parking space; this could have deterred us but we had visited you before' so we knew better. Directions from the motorway going north could have been better, but fortunately we remembered the way from last time.
最低15文字以上ご入力ください Tv was no function.
Ease of access. Some staff were not overly welcoming. Unable to obtain any drink (Alcohol or other) before 1900 or after 2300 hrs. (2200 hrs on Sunday). Bathroom and tea/coffee consumables not replenished for the 2nd night.
Restaurant (but I stay here a lot and know the Chef is good - not always as good at other Campaniles) Typically Campanile - too much noise from other rooms. Not as good value for money as it used to be.
Simplicity double charging of breakfast
Value for money was excellent. It was a good choice when the room was just for sleeping in. Breakfast arrangments could have been a little better. Whilst I appreciate it was only 8 euro's per person it probably needed a little more personal touch. You were very much left to sort yourself out.
Secure car park, easy to find using sat nav! Room on the small side!need a uk news channel would be helpful on the tv! Room floors could have been a little cleaner! Breakfast area could be a little cleaner to.
This hotel was close walking distance to the Parc des Exhibition for a dog show. They took dogs and had great space for dogs to be walked. Breakfast was very basic and over priced but not many options in the area. Shower was great though! It is quite old and smells a bit when you walk into the rooms. Linens are rough and they only have 2 twin beds or one Queen option. They do not put three people in a room. Had my son with us that sleeps in our bed. They would not allow it. Fire dept has to know how many people in each room and it was a problem to tell them there was three in our room for some reason. Then all of a sudden it was ok. Anyway, make sure to book exactly as described. The comment section of Booking.com does not go to this hotel.
A veey nice restaurant with kind employees. Also wireless was ok. Excellent food. Breakfast was some poor.
Quiet charm in the country, with a comfortable room and helpful staff. Well sited for visiting famous French chateau. We enjoyed dinner a the hotel but it was too expensive to eat there each evening. A simpler choice of food would be helpful.
The suite we took was quite spacious ( for french standards) and partially renovated, quite cozy. Common parts are rather outdated, and hotel staff could be more service oriented, especially at the restaurant.
Quiet. Friendly. Well situated. Room ok, not great.
The Hotel was well situated the staff were mostly friendly the reception however was a little 'distant'.Our room was good and so was the breakfast.We had one dinner there which was good and we thought expensive until we tried several other restaurants in other areas of France which were generally the same
helpful staff some one spoke engish which was very helpful
The hotel is excellently situated for exploring the area around Chantilly. It also has a very good restaurant, and there is another friendly, high quality restaurant within walking distance. Nothing wrong at all.
It met my requiremnts for a comfotaablr place tp spend the nightwith a good restaurant.
Excellent restaurant, very friendly staff
The food was very good if a little pricey. Wine very expensive. The room was in need of a makeover as was the bathroom. There was no mirror in the bedroom at all!
very peaceful and very good breakfast
A lovely hotel in a beautiful setting. Great food in the restaurant.
Peaceful location, car needed, easy access to main road system for visits in the area. Rooms in Annex are good with french doors, plenty of air when hot and tiny balcony, very clean, no hospitality tray. Good pool area outside, small park for walks, restaurant closed during our stay for wedding, breakfast averge.Staff very helpful with good English.Overall good value for money, very enjoyable stay Lack of hospitality tray in the room.
The staff were very welcoming, and went out of their way to be helpful and friendly. The free wifi throughout the hotel was a definite plus, too
Setting was beautiful and staff were extremely helpful.
Nice quiet location, large pleasant rooms Standard of breakfast for the price was not very good - not a lot of choice eg of cheese and only charcuterie was halal.
package / special deal and the overall level of comfort ( Bar / Newspapers / pool table / Large screen TV ) Very helpful staff in all depts. No kettle / tea making facilities in bedroom
Beautiful grounds, swimming pool, very clean room, excellent breakfast within a large timespan so you don't feel rushed. Kids in the pool could be loud! Restaurant was shut due to a wedding party being there but there were others a short drive away.
The tranquil setting of the hotel and lovely gardens. It was an ideal spot to base ourselves to visit Chantilly and Senlis. Excellent food in the restaurant.
All the Staff on the reception desk, day and night were extremely helpful. They helped with several enquiries I had about travel and transport etc Even though it is quite a large hotel, the friendliness of the staff gave the hotel a warm and personal feel to it.
Staff went out of their way to be helpful. They were also exceptionally friendly. Furniture were very uncomfortable and the room small.
Hotel reception staff were very helpful.
Very friendly staff. Good in English! The view from my room on utilities
staff very friendly Shame there were no leisure facilities ie pool or gym
you get what you pay for.
very good ratio comfort/price
Hotel staff where efficient and very helpful.
It was quiet and I always enjoy having a kettle in my room for making extra cups of tea early morning and late at night. The staff were helpful. It was not exactly in the town but some way out and quite difficult to find.
Very well run hotel managed by a nice and helpful family.
Handy position coming from UK to Paris.Good staff and relaxed atmosphere.Pleasant area to have a beer after work.
friendly helpful staff (we speak no French) Our room had been used by a smoker
Obliger de dormir dasn la famille car la clef n'etait pas prã©sente a l'endroit prã©vu
Very cinvienient to the Town. Easy to find. The room was very smelly. Prieiouse guests had been smokeing
Lack of power from 7.30 in the mormning. Was not re-established when I left at 8.10
The hotel was good for a 2 star rating as I tend to try 3 stars and above subject to availability! Nothing really apart from maybe closing down at 10pm in the evening!
Adequate Parking area scruffy and dogs barking all night left in car outside. Walls are paper thin between rooms you can hear a light switch being turned on and off.
The hotel had a good place to take breakfast The staff was not polite at all and the towels felt like dirty
No wireless connection in the room.