The Mandala Hotel

Nice spacious, clean rooms. The breakfast is nice. Lots of bread though. They will prepare hot eggs. Staff not able to communicate well about what is available aside from the buffet items.

Staff not great with communication overall which is a killer for hotels trying to gain market share; for example- they were not able to make recommendations about places to eat and drink around the hotel. Additionally- we were not served at the bar by the waitress. She completely ignored us for 10 minutes and we were sitting at the bar. She asked three times what we wanted and then proceeded to serve other people or fill other drink orders. No water, no smile, no service. The manager did bring us a complimentary glass of champagne on our last night at the hotel which was very nice. Overall - service staff seem trained to only suggest that guests dine and drink at their property. Really nice hotels are better equipped to inform guests about the surrounding area and are able to offer suggestions. We also ate lunch (91 euro) at the hotel on our first day- the staff member who waited on us was completely unaware of the menu offerings and simply stated that she did not eat meat so was not able to talk about the food at all. That is fine that she does not eat meat, however she ought to be able to describe, in great detail what the restaurant offers on the menu. Staff overall seem very inexperienced and not well trained!

the room are spacious, but feels more like 3-star hotel.

as a "5-star" hotel, guest are charged an "entrance fee" of 10 Euros to use the spa and gym facilities. rooms are dated and very bright lights in corridors. no essential amenities in the room, for example tooth brush.