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The hotel must provide a smoking-area, or a kiosk outside the hotel for the smokers to be protected from the cold and rain while they smoke.
Easy walk to city center, good bus service, and nice resturant very close. Room was very quiet and buffet breakfast was excellent. Entire staff was very helpful/friendly. Free covered parking was a bonus.
My room was very spacious, positioned at 5th floor very quite, which is very important for a business trip. Amreican breakfast was excellent, stuff fast in refilling empty plates. Sauna and pool servise is very good, not to crowded, so one can enjoy there time in sauna as long as they want.Staff at the reception very well informed and happy to help.
The staff we very friendly and helpful on desk. They also let me have a late check out at no extra cost! B'fast was a very wide selection Dont bother eatting in the hotel in the evening. Over priced, not great service and food was just about standard! However in the bar very friendly and cheaper bar snacks
design, swimming pool, breakfast that fact that Juzzi didn't work.
good location, service, rooms and breakfast. would definitely stay there again
The hotel is clean, comfortable and ideally located for my purposes. The staff are friendly and cheerful. This is not the first time I have stayed here, and certainly not the last.
Your hotel was an excellent choice! It was very clean, the staff was extremely helpful!!! Especially one of the bellhops and I wish I took his name because he really went above and beyond to be helpful! It was an amazing value for our money! The breakfast was excellent too.
They gave us a executive deluxe suit instead of a deluxe room because we arrived late and deluxe rooms has finished. Suit was very big, comfy and clean. Parking is 21 euros for a night, internet connection is expensive. Also they billed us the breaksfat but the it must be included to our reservation so we have to show them our booking papers. And dont use minibar.
I liked the swimming pool, the sauna, the room and the breakfast is very good When we arrived the room was not ready, which was a bit annoying. We were promised bathrobes to go swimming but it took them 2 hours to bring them to the rooom. However with check out we were offered our minibar expenses for free which was very kind.
The interior decoration is very pleasant, rooms are quiet.
One can count on the quality of the staff.
the hotel room design is great,it provides a fantastic atmosphere of luxury
We thoroughly enjoyed our stay of three nights at the Stanhope. It was a convenient location for walking Brussels, and enhanced time there. The staff was great and accomodating of our needs. We loved our room which was spacious and nicely appointed. The only semi-negative thing I can say, is that the bed was quite soft, which was not good for someone with a bad back like me. Also, we asked to have some food heated up, and they said that they would send someone to take care of this for us. They forgot, and we had to call a second time.
Very fast and efficient check-in and check-out, room small but comfortable and well-equipped. Minor point : coffee-making facilities would be useful
Close to EU Commission offices pillows too soft
Staff was not helpful, beds were old and not comfortable at all (had two rooms to try since the first one had brown water in the bathroom since it wasn't used for a long time).
very clean room bit costy
Atmosphere was perfect. Nothing.
Hotel facilities detail has incorrect information. According to detail when I book room, Wifi is available with additional fee (6.95 per day). However not only wifi, internet connection (LAN) was need additional fee. If I've known LAN connection was not including room charge, I was not book this hotel. This is totally incorrect information. Hotel must disclose not just wifi, even LAN connection require additional cost. If this was on hotel detail, I NEVER HAVE BOOKED THIS HOTEL.
The 'romantic package' secured us a very good room for two nights in a first class hotel for a good price. Breakfast was poorly organised and choice was very limited. The garden is lovely though.
This property was in a great location, easy to get to the city center and very safe. It was super clean and offered a lot. The price was very reasonable.
First impressions is of a lovely hotel close to bus services and metro. When you enter the hotel it feels very welcoming very friendly and helpful staff. The bar area seating is very comfortable. The Grab and Go food counter is very good and constantly replenished. The corridors are beautifully decorated. as you enter the room it is very spacious and well laid out a lot of thought went into the design of the rooms. Every facility is available in the room even down to having an Iron ironing board fridge , tea making facilities and wide screen TV. the shower is fantastic. This is the best hotel I have ever stayed in and would not hesitate to stay there again. I would certainly recommend it.
The hotel is very new and is in great shape. The rooms were gorgeous and really comfortable and modern. The staff was very helpful and kind. I would highly recommend this hotel to anyone especially if you can get a good deal on booking.com The location is out of the center of Brussels, but it really didn't bother me. You just need to take public transportation either on the metro or the bus and the staff is very helpful in telling you what you need to take.
Very nice design and overall styling. Helpful personell and a very comfortable room. The information about the hotel on Booking.com is not correct. The phone number is wrong and it was very hard to find directions.
Amazing design, new concept very close to European commission, parliament and metro. 7 mins to Center. Excellent bed and spacious room. Ability to pick snacks, plaqy pool, wii etc and get a decent drink all in one place
Very interesting hotel from the design and also concept point of view. Very different from the other 'normal' hotels. Clean, comfortable, ...., no problems. We enjoyed, I fully recommend and will stay again next time. I am a big fan of concepts that are trying to bring something new and different. This is such a concept and the result is perfect. Thumbs up! Everything worked perfectly, no complaints whatsoever.
Very modern, clean and comfortable! Staff was very friendly and helpful. 20 minute walk into city which was nice and easy for a day of sight seeing.
The room was well decorated with adequate furniture, close to the business district and train station. The charge for extra linen was 20 euros a day, which I thought was absurd, they also charged 20 euro a day for parking and 10 euros a day for internet. overall we could have stayed at a nearby hotel that included all of those things for less money than we spent.
Excelent location, very clean appartments and service. It is very recommendable. It would be great to have breakfast at the hotel, and not a suggested cafeteria on the street.
The proximity to the EU institutions
spacious room, excellent location
The opportunity to be in my own flat, with a separate bedroom and living room, and to prepare my own breakfast. Only the fact that the curtains in the living room did not cover the whole window.
lovely stay enjoyed brussels great place ......
It is not suitable for me to pay all the prise of hotel at ones, I would like to pay on the 3rd day of my staytment.
Size of room no tea or coffee in the room.
The fact that it felt like a home and not a hotel room. It was spacious and clean near the places I need to be. I wish that the Pool was free, And if the instructions on useing the Washing machine were a little more clearer.
appartment style room, very spacious, separate bedroom, location
The price of the breakfast 22 Euro for a "luxery" continental is 15 Euro too much!
good and convenient location, comfortable room
It is situated in a quiet area. The people who work there are very nice and hardworking. Good prices.
Good location for travelling but bad neighbourhood Noise during the night from the street
Very big comfortable rooms.
It was quiet, the comfort OK, a bathroom with a bath and a shower. no
room are big and comfortable, good location, great breakfest, good location with public transport
Personal was very nice and professional The furnitures where very dirty and lights broken; Room service menu very poor
Very good location, close to EU. However, the hotel amenities are very basic.
There was very peaceful and silent all the time that I stayed there. I liked it very much,
All good, except internet price. Internet has to be payed in all locations. At least at the lobby it would be expected to have free access.
Everything was wonderful. I loved the special winter rate! That we had to leave.
Extremely comfortable,good food and excellent service
it was an Excellent Hotel. clean, quite. good location, good sttaff. NOTHING
the hotel was just nextdoors to the conference centre. A 5 seconds walk.
Ideally located for my visit; great to have the Place Jourdan on the doorstep. Very comfortable bed, and good shower. When we needed a taxi straightaway, it took a long time (about half an hour) to arrive, and the concierge disappeared.
Everything was superb!! The staff at front office and the concierge desk excel and offer very professional service. Simply outstanding.
The staff was excellent, especially the concierge (a 40 (?) year old man with glasses). The room is ok, but the TV has only 2 English channels (news) despite having so many other channels. It is quite expensive for the quality. No one should have to pay for wi-fi internet!! Room was not ready when I arived in the morning from USA.
shower, bed, bar restaurant was closed
The staff was very friendly! The coffee machine in the room was awful!
The hotel was clean, the rooms are comfortable, the staff - polite, breakfast was tasty. I did not like that there are no smoking rooms and only for this reason maybe I will not stay there anymore. It is terrible to go outside for every cigarette.
Cosy atmosphere Room small, limited choice of breakfast buffet.
Spacious rooms, very clean and quiet environment. One of the receptionists was kind enough to allow us print out travel documents free of charge. Morning breakfast setting, the service was extremely poor, staff appeared uncaring and unresponsive to the needs of guests. I witnessed staff and management eating food from the breakfast buffet from their hands, in full view of seated dining guests - astounding!?
Comfy clean room with with good bed, great breakfast, well located near centre and European district
Confortable hotel, good service, convenient breakfast, nice room ( this time) and near to our meetings in Brussels.
breakfast room long queue for check out - no express check out
Neat, clean hotel. Our room, the breakfast room and the bar were far too warm. The breakfast room was too small, creating long lines for the buffet and a chaotic atmosphere in the dining area.
We stayed for 6 nights in July and very satisfied with our stay. We initially booked a standard room but felt it very tight for 2 people with 2 large suitcases. We were going to be there for 6 nights so we upgraded for the suite for a little extra. We did not try the restaurant or the bar. Pros: The hotel is neat, location is great. Its about 15-20 min from downtown, but very close to public transport. (Bus stop - Science or Metro: Troon) Its also very close to Luxembourg plaza and the EU Parliament. The room we stayed had street view and despite being on the road side wasnt that loud. The breakfast was a good spread. The staff were very friendly and helpful. We asked for firm beds, but since they didnt have any they were able to arrange for planks under the mattress as a workaround. They even gave us vouchers for free drinks at the bar for opting to conserve water/energy by not asking to change linens/sheets daily. Cons: The mattress is very soft. If you have a bad back then the mattress is not good. I upgraded to the suite hoping I can use the pull out couch, but still struggled almost all of the 6 nights. The hotel tried to arrange for wooden planks to be placed under the mattress, but it only helped a little. Our room had very low internet wifi. When asked they offered a highspeed network at a cost, but it didn't matter because our room has low signal for any wifi connection.
good location, good customer service room too small, too cramped
Breakfast and service. It is situated in the city. The water