Find reviews that mention:
10.0
Pros:Yes, the gentleman who attended me, I believe he was the manager (originally from NY), was wonderful! His customer service approach was pitch perfect and a model for how everyone else should be. Given that there was quite a line, he never made me feel rushed.Cons:The quick pick up for members did not seem to be activated. Once you have set yourself up, to have to wait in line seems pointless.Reviewed 17 Jun 2021
review from![kayak]()
2.0
Cons:The air conditioning didn’t work so I had to drive in a 100+ degree car for 7 hours. It was miserable and unsafe. I’m very disappointed in this rentalReviewed 14 Jun 2021
review from![kayak]()
2.0
Cons:Spent over 1.5 hours at the pickup counter to get the car as they had a super long line and not enough employees to handle everyoneReviewed 13 Jun 2021
review from![kayak]()
8.0
Cons:Not paying as much as $13 for second driver. Returned car two days early and thought the refund would be more. Most importantly the car smelled of smoke and a/c didn't help. We used $5 worth of gas and left it in cousin's driveway and went w/them because smell of smoke created breathing difficulties.Reviewed 6 Jun 2021
review from![kayak]()
6.0
Pros:Staff was good.Cons:Pickup is off-site. The car was dirty and messy inside.Reviewed 5 Jun 2021
review from![kayak]()
8.0
Cons:The car was not cleaned properly, needed vacuuming and there was trash under seats.Reviewed 5 Jun 2021
review from![kayak]()
2.0
Cons:Our plane was delayed by a mechanical problem. I called budget to tell them it wasn’t certain we would pick up that night but would be on the first flight out in the morning and pick up our rental then. On the first call I was told no problem. The second call to confirm we had missed our connection I was told that Budget would not hold the car, that we would need to modify the reservation, which would cost an additional $200+ in spite of having the car one fewer day. I called back several times to see if a manager would help me to no avail. We ended up making a reservation with Alamo for less than our original one with Budget. Budget should have done the right thing and held the car til the next day at no extra cost.Reviewed 30 May 2021
review from![kayak]()
2.0
Cons:Car was dirty, gas not filled up and dented upReviewed 30 May 2021
review from![kayak]()
8.0
Pros:EZ drop offCons:Over 1 hour in line to pickup car...way too longReviewed 25 May 2021
review from![kayak]()
6.0
Pros:Drop off was fast, and staff was very friendly and helpful.Cons:Pick-up staff could have been friendlier. The car had not been cleaned on the inside at all, and visibility out of the wind shield was poor. Also not very clean on the outside either, and this was a premium class car!Reviewed 23 May 2021
review from![kayak]()
6.0
Pros:Easy drop offCons:There was a MASSIVE line at pick up and only 3 people working the counter. We waited an hour and a half to pick up our vehicle, which was not particularly clean, and then we weren't informed that they initially charge you $200 more than the bill amount (which falls off after you return the vehicle) but still added unnecessary stress and hassle of trying to contact them during what was supposed to be a relaxing trip.Reviewed 17 May 2021
review from![kayak]()
8.0
Pros:The agent who serve me at pick up time.Cons:Payment optionsReviewed 10 May 2021
review from![kayak]()