Reviews for Budget in Naples
- All reviews 100%
4 Aug 2017
Pros: The car was almost brand new and was very nice.
Cons: However, we did not receive the BMW 5-Series we reserved, but were required to provide TWO different credit cards that were each charged the full rental amount! Ridiculous! The only other card I had was a debit card which held my money hostage during my vacation. The staff was helpful, but this secret policy is terrible! In addition, price was higher than quoted in reservation.
17 Jun 2017
Cons: The VW Up is a car with transmission issues as I found out by driving it up that Almalfi Coast roads and then by Googling it. An automatic that stalls and does not kick into gear especially in 2nd is scary uphill and on an autoroute. You should eliminate the car from your fleet. The pick up and drop off don't have much space and it was stressful. Then again Naples is a hectic and stressful city. I don't feel like I got a fair deal because of the fear of not being able to accelerate and count on the car to actually move especially in a place with so many very aggressive drivers.
6 Jun 2017
Worst place to drop off a car.
Pros: Nothing - when I finally got to leave the car at the rental place.
Cons: No signs, employees could not be distinguished from the people on the street - no badges, shirts. Instructions inadequate - you don't drop off at the budget office, you drop off on the other corner of the building which can take up to 30 mins to get to by car because it's Napoli. Then, the process jumped from $268 (which was on the form at check in, and in line with what was promised on kayak) to 298 €!! That's $340. And kayak has no customer support and budget won't address this problem so I guess I will issue a charge back with my credit card company.
9 May 2017
Needs better hours, and better drop off locations. More clarity!
Pros: The car. it was good.
Cons: The rep told us 3pm sunday the office closed, but in fact, it closed at 1pm. i think she mixed up 13:00 and 3:00 Anyway, the alternative hotel location was given, but there was no one there to do the check in check. so...a little unnerving to hand over your keys to someone.